Morgan Sindall Property Services have an exciting opportunity for a Customer Service Planner to join their team based in Leeds.

Location: Leeds

Salary: Competitive + Benefits

Job Type: Full Time - Permanent

Customer Service Planner - About the Company:

At Morgan Sindall Property Services (MSPS) we believe that talented people are key to our success. There is nothing that excites us more than finding and developing talent and empowering people to be the best they can be.

We are the leading provider of building maintenance services within the public sector; providing repairs, planned & void refurbishments, and compliance services to over 200,000 properties nationwide.

Customer Service Planner - About the Role:

To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.

Customer Service Planner - Key Responsibilities:

- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions

- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet)

- Take ownership for and manage unscheduled jobs

- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs

- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction

- Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work

- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible

- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals

- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information

- Ensure the scheduling process is delivering maximum productivity

- Where first time fix is not possible, manage the effective scheduling of follow-on works

- Understand the case workload and alert the Team Leader to issues requiring intervention

- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations

- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers

- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix

- Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers

Customer Service Planner - About You:

- Good working knowledge of the IT packages: Microsoft Office, Word & Excel

- Excellent administration and organisation skills

- Excellent written and oral communication skills

- Excellent customer service skills

- Good knowledge of repairs and maintenance sector or trade based background

- Good problem solving skills

- Proactive, and able to multi task

- Good attention to detail

- Collaborative team player

Customer Service Planner - Benefits:

- 23 days holiday plus bank holidays

- Accident Cover - B&CE Scheme

- Life Assurance - B&CE Scheme

- Career progression with our Training and Development programme

- Cycle to Work Scheme

- Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc.

- Eye Care Vouchers

- Share Save schemes

- 1 Professional Subscription per annum

- Paid voluntary work

- We will consider requests for flexible working where possible

To submit your CV for this exciting Customer Service Planner opportunity, please click 'Apply' now.

MSPS are proud to support the resettlement of armed forces personnel.

This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity, flexible working and that talented people are key to our success.

Job title:

Job Description:

Deliver premium level customer service on behalf of Capita

Customer Support

At Capita Customer Management, we house a Centre of Excellence at our fantastic offices at Arlington Business Centre in Leeds. We want to go beyond just making our customers happy. We want to provide a personalised, premium service which can continually improve their experience. Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it.

What you’ll be doing

Supporting our customers in any way they need it, is the simple answer.

We can receive calls regarding any aspect of our products or services on any given day, and you will be responsible for being responsive to the customer communications. Our main ask of you is that the customer feels they have received the best service possible. If you are empathetic, a good listener, understanding and resolution-focused, then customers will feel that in their transactions with you.

And that’s all we really require on a daily basis; you just being you!

As for your development, we’ve designed a programme to transform our ambassadors as they grow. From the moment you join us, you’ll benefit from training and development opportunities that will help you reach your full potential.

What we’re looking for

Someone who:

• thinks a little differently
• is always willing to take full ownership for customers’ issues
• sees people for who they are and can adapt as required
• wants to learn about emerging tech and products

Benefits

As part of our team you’ll benefit from additional ongoing coaching and development and the chance to earn yourself a bonus if you can deliver the highest levels of customer satisfaction. Then you also have the regular perks of being part of Capita too:

• A competitive salary
• 23 days annual leave plus Bank Holidays dependent on shift pattern
• A pension scheme
• A wide range of discounts on many products and services
• Interest free season ticket loans
• Monthly incentive schemes
• Cycle2work scheme
• A free city centre shuttle bus service.

What we hope you’ll do next

Simply fill in the application from by clicking apply now. If you have any questions, then feel free to get in touch with Customermanagement2@capita.co.uk before you start.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It’s important to note that where our offices are open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our employees and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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Enhancing a customers journey with excellent service as a Remortgage Case Assistant

Join us as a case assistant and make a real difference to customers, answering re-mortgage enquiries with your technical knowledge and expertise. As part of our caring and supportive team, it’ll be your job to take calls from a wide range of customers, clients and third parties, looking after cases all the way from instruction to closure. While prior knowledge and experience isn’t essential for this role, you’ll be required to learn a lot of technical information to become an expert in this field, and provide a high quality service. So it’s important you have the ability to learn quickly and can apply your knowledge to various real-life cases. You’ll also be motivated to keep improving services with a drive to help some of the most vulnerable people through difficult times in their lives. This is initially a homeworking role but you’ll be supported all the way through a comprehensive online induction, mentoring as well as a supportive team of colleagues to help you get up to speed quickly and confidently. Apply now to challenge yourself whilst resolving real-life problems, and creating better outcomes for our customers.

What you’ll be doing:

• taking calls from clients and third parties
• supporting case executives by progressing files from start to finish
• keeping systems and files in order and updating open cases on a regular basis
• chasing outstanding documentation and information
• escalating any potential problems to case executives
• delivering a knowledgeable and supportive service for your customers.

What we’re looking for:

• a great team player with a passion for quality customer experience
• exceptional communication skills
• an inquisitive, curious nature and a drive to learn and apply detailed, technical information
• first class organisational skills, great attention to detail and able to prioritise your workload
• the ability to thrive and adapt in a fast-paced environment
• excellent IT skills.

Optima Legal

At Optima Legal, we’re revolutionising re-mortgage, property services. We’re using the latest digital technologies to provide modern legal advice and expertise to the UK’s banks and building societies. Join us and discover better as you take legal services into the future.

What’s in it for you?

• a competitive salary
• 23 days’ annual leave plus bank holidays, dependent on shift pattern
• a pension scheme
• a wide range of discounts on many different products and services
• Interest free season ticket loans
• cycle2work scheme
• access to our Perks at Work site which has everything from discounted cinema tickets to home and leisure vouchers.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 61,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19.

Wherever possible, all interviews, assessments and background checks will take place online, to

completely remove the need for face-to-face contact.

Capita colleagues are only permitted to work from one of our offices where there is an essential

reason for them to do so.

Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations

that are open to protect our colleagues and manage the risk of COVID-19.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to

keep our colleagues and customers safe during this time.

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Agria Pet Insurance has fantastic opportunity for a Customer Service Representative to join us, as this role will initially be home based we would welcome applicants from the Midlands, Yorkshire and Cheshire areas. Working on a full time fixed term contract for 3 months (with potential to become permanent), you will receive a highly competitive salary of £19,500 per annum plus benefits.

The roles are initially homebased, and candidates must have excellent home broadband connection in order to run our systems.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.  We have been named one of the UK’s best workplaces for 2020 so this is an exciting time to be joining our team.

In return for joining us, we will offer you a whole array of benefits including:

- 25 days holiday plus 8 bank holidays

- Holiday buying and selling scheme
- A day off on your birthday

- A competitive pension and life assurance scheme

- Discounted gym membership

- Online and high street discounts

- Social events and so much more

About the role:

As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Responsibilities as our Customer Service Representative will include:

- Answering all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance
- Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
- Objection handling including; policy cancellations, premium increases, Claims decisions
- Undertaking departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels
- Responding to customer enquiries appropriately, ensuring all documentation is professional and correct
- Dealing and attempting to resolve customer complaints
- Recording and maintaining accurate policyholder information using the in-house computer systems
- Providing and maintaining exemplary levels of customer service at all times
- Maintaining a thorough working knowledge of all policy terms and conditions
- Maintaining good housekeeping at all times

What we are looking for in our Customer Service Representative:

Key Skills & Attributes:

- Effective questioning and listening skills
- Good organisational and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Precise comprehension and ability to communicate clearly in both verbal and written form
- Ability to work to agreed performance targets
- Ability to work independently and as part of a team

Desirable Qualifications & Experience:

- Educated to GCSE level or equivalent
- Having strong customer service skills is essential
- Previous experience in a customer facing role is desirable
- Proven track record of meeting agreed performance targets
- Reliable with a sense of responsibility
- To have a genuine interest in the health and wellbeing of animals

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service Representative or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law.

Your responsibilities will include processing new orders from both business and consumer customers, posting credit notes, dealing with dispatch and delivery queries, managing queries via Zendesk, and assisting clients in general enquiries.

The successful candidate will be confident in a Customer Service role and will have the ability to provide great customer service and upsell to customers, and must have the ability to respond and adapt to challenging queries.

Basic salary £20,000 - £22,000 + January start + free parking on-site + annual bonus scheme + generous holiday scheme (normally over 30 days per annum)

Page Personnel are working alongside a growing, successful retail brand based in Leeds to recruit a Customer Service Representative for their busy team.

Would you like to work in a fast-paced but supportive environment where no two days are the same?

Do you want to make a real difference to our customers lives?

We’re looking for people who are energetic, organised with the ability to provide exceptional service to our customers at all times whilst working and contributing to a fantastic team.

As a Customer Experience Advisor, you really are on the front-line delivering fantastic customer service and ultimately improving the lives of our customers. You’ll be interacting with our customers and responding to a variety of queries such as income, tenancy management, repairs, ASB or lettings.

As a colleague of the Yorkshire Housing Team you will receive:

• A competitive salary of£21,041per annum for a 35 hour week
• 25 days annual leave (raising annually to 30 days) plus Bank Holidays.
• You will also be provided with some top of the range technology and furniture to carry out your job from home
• A contributory pension scheme where we will match your contributions up to 9%
• A benefits platform that includes a wide variety of retail discounts

And be part of:

• A genuine caring culture which puts colleagues at the heart of what we do.
• A growing, stable organisation which provides job security, growth & opportunities.

About us?

We own and manage more than 18,000 homes and we’re developing thousands more. We’re ambitious and serious about making Yorkshire Housing first choice for our customers, helping everyone to live in a quality home they can afford. We also serious about being first choice for employees and so we’re investing significantly in our systems, ways of working and our culture.

What are we looking for?

What matter most to us is that you create trust by doing what you say. We want you to be curious and think differently. You will want to make it happen and own the work that you do. Finally, you will achieve impact by delivering results and by showing pride and passion.

Additional requirements include; excellent customer service skills, you will be proficient in the use of Microsoft systems with strong organisation and attention to detail skills with the ability to operate in a fast-paced environment projecting confidence to our customers.

We are also looking for a minimum of 5 GCSE levels or equivalent at Grade A-C (Level 4-9) or above including Maths and English, please ensure these are declared on the relevant application question.

An overview of the accountabilities and full requirements is included on the role profile

At Yorkshire Housing we value flexibility so therefore we also welcome candidates who are interested on a part-time basis and are open to various working patterns.This role is contractually based from home but will need to be able to travel to Yorkshire on a monthly basis.The closing date for applications will be Sunday 14 March but interviews may begin prior to this.

Please note this role may close early should a competitive pipeline of applications be achieved so please apply as soon as possible.

Please note if you are applying for this role internally you must inform your current line manager

View our Careers page for more information about Yorkshire Housing: https://www.yorkshirehousing.co.uk/careers/

Yorkshire Housing,isa proudequal opportunities employer.Our aim is to be an employer of choice andwe support diversity& inclusionin our workforce. Wepositivelywelcome applications from all sections of the community.

If you require additional support, please contact James Craven - Recruitment Specialist by email to

• Processing Customers orders
• Speaking with customers via telephone and email
• Liaise with external couriers to ensure deliveries are on time
• Update supplier information on SAP
• Work alongside the sales team to ensure customer accounts are up to date

To be considered for the role of Customer Service Coordinator, we are looking for someone who has had previous experience within a similar position. As well as:

• Excellent communication skills, both written and verbal
• High attention to detail
• Passionate about offering a excellent service to customers
• Previous experience in using SAP or a equivalent system
• Proficient in Microsoft Excel

£20,000 - £23,000 + Full Time + Permanent + Leeds + Free Parking + Customer Service Coordinator

As Customer Service Coordinator in Leeds, the role will include aspects of supporting customers with processing their orders, liaising with external teams to ensure the order is on track for delivery. You will be speaking with customers over the telephone and on email.