customer service officer jobs

Near huddersfield, yorkshire
136Jobs Found

136 jobs found for customer service officer jobs Near huddersfield, yorkshire

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Customer Service Advisor

Elevation Recruitment

Barnsley, Yorkshire
1 day ago
Barnsley, Yorkshire
£18.5k - £19.75k Per Year
1 day ago
£18.5k - £19.75k Per Year
Elevation Recruitment Group are recruiting a Customer Service Representative for a manufacturing business in Barnsley. You will be the main contact between the client base and the internal teams and will assist in the growth and development of the business.
Customer Service Representative responsibilities will include:
*Build, develop and grow relationships with the customer base
*Manage the processing of customer orders & schedules
*Work collaboratively with Purchasing, Operations, Supply Chain and the Technical teams, ensuring delivery to customer requirements
*Support the sales team with the management of their individual accounts
*Monitor & report on KPI's (delivery performance, contract review, customer complaints)
*Escalate any issues quickly and constructively
To be considered for this role you must be able to demonstrate the following skills and experience:
*Commitment to excellent customer service, including awareness of specific customer needs
*Good administration and organisational skills
*Able to deal with all customer issues and queries professionally
*Accuracy - excellent attention to detail
*Educated to a degree level
*Experience of working in a manufacturing environment (desirable)
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
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Customer Service Representative – Award-Winning Business

Domu Brands

Manchester, NW
1 day ago
Manchester, NW
£16k - £18k Per Year
1 day ago
£16k - £18k Per Year

Customer Service Representative – Award-Winning Business

Stakehill Industrial Estate, Middleton, Greater Manchester

 

The Company

 

DOMU Brands is an eCommerce company specialising in home, kitchen and garden products. Operating in Manchester, we have a global network spanning Europe, the US and China.

 

Want to take on a fast-moving role where you’ll act as the voice of an innovative business? Looking to join a dedicated team that goes the extra mile and has lots of fun along the way? If so, we would love to hear from you.

 

You’ll become a key part of a dynamic business that will support you to grow, both personally and professionally. Working in our open, fast-paced environment, you’ll never get bored!

 

The Rewards

 

- Salary of £16,600 - £18,600 DOE + company performance bonus

- Great support to help you achieve your ambitions

- Ability to work remotely

- Regular company social events

- Full in-house training to bring you up to speed

- As per the Government guidance, the role may entail part home working and part office-based working for an interim period during the pandemic

 

Fostering a welcoming, sociable work environment, we reward our employees’ efforts and support them to fulfil their potential. As a multi award-winning business, we understand the importance of keeping our employees happy and engaged. If you’re looking for a role where you can share your ideas within a social and friendly work environment, and have a genuine desire to deliver outstanding service, then this is the role for you.

 

The Role

 

As a Customer Service Representative, you’ll be tasked as being the second point of contact for customer enquiries, acting in an efficient and professional manner. You will proactively work jointly with all departments and colleagues across the business to ensure we deliver the highest level of customer service on a consistent basis. Please read on to find out what your responsibilities will be.

 

As a Customer Service Representative, your responsibilities will include:

 

- Providing world class service to our customers

- Supporting our first level customer service representatives

- Complaint handling second level: identifying, and assessing the customers’ needs for resolution to a variety of situations

- Providing pre-purchase product advice and technical troubleshooting

- Managing multiple online platforms including Amazon, eBay, Wayfair and the company websites, along with the company internal ERP system

- Liaising with any external suppliers and couriers and providing updates to customers

- Monitoring feedback and reviews on platforms such as Trust Pilot and Social Media – maintaining the brand values in your approach

- Helping to produce reports that provides insight into the customer experience

- Assisting with the preparation and delivery of training sessions to other team members where necessary

 

Do you think you’d fit in with this passionate team?

 

About You

 

To be considered, you’ll need:

 

- Experience in a customer service environment, eCommerce experience would be desirable

- Demonstrable experience dealing with challenging customers and complaint handling

- The desire to deliver exceptional customer experience

- Knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, alongside the ability to understand further programmes

- Excellent communication skills both verbally and written

- Great attention to detail, alongside attentive listening skills

- To be eager to learn and develop and continuously improve own skills/capability

- The ability to problem solve on own initiative and able to remain calm and flexible in continuously changing situations

- To be highly organised, focused, and able to prioritise workload effectively when managing multiple tasks

 

We are interested in hearing from those seeking the following roles: Customer Service Advisor, Inbound Customer Service Advisor, Customer Service Assistant, or Customer Service Administrator.

 

DOMU Brands is an equal opportunities employer, is 100% committed to creating jobs within the UK, and really values a diverse workforce.

 

So, if you have a passion for delivering the highest level of customer service, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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Customer Service Planner

Morgan Sindall Property Services

Leeds, Yorkshire
1 day ago
Leeds, Yorkshire
1 day ago

Morgan Sindall Property Services have an exciting opportunity for a Customer Service Planner to join their team based in Leeds.


Location: Leeds


Salary: Competitive + Benefits


Job Type: Full Time - Permanent


Customer Service Planner - About the Company:


At Morgan Sindall Property Services (MSPS) we believe that talented people are key to our success. There is nothing that excites us more than finding and developing talent and empowering people to be the best they can be.


We are the leading provider of building maintenance services within the public sector; providing repairs, planned & void refurbishments, and compliance services to over 200,000 properties nationwide.


Customer Service Planner - About the Role:


To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.


Customer Service Planner - Key Responsibilities:


- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions


- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet)


- Take ownership for and manage unscheduled jobs


- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs


- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction


- Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work


- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible


- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals


- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information


- Ensure the scheduling process is delivering maximum productivity


- Where first time fix is not possible, manage the effective scheduling of follow-on works


- Understand the case workload and alert the Team Leader to issues requiring intervention


- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations


- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers


- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix


- Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers


Customer Service Planner - About You:


- Good working knowledge of the IT packages: Microsoft Office, Word & Excel


- Excellent administration and organisation skills


- Excellent written and oral communication skills


- Excellent customer service skills


- Good knowledge of repairs and maintenance sector or trade based background


- Good problem solving skills


- Proactive, and able to multi task


- Good attention to detail


- Collaborative team player


Customer Service Planner - Benefits:


- 23 days holiday plus bank holidays


- Accident Cover - B&CE Scheme


- Life Assurance - B&CE Scheme


- Career progression with our Training and Development programme


- Cycle to Work Scheme


- Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc.


- Eye Care Vouchers


- Share Save schemes


- 1 Professional Subscription per annum


- Paid voluntary work


- We will consider requests for flexible working where possible


To submit your CV for this exciting Customer Service Planner opportunity, please click 'Apply' now.


MSPS are proud to support the resettlement of armed forces personnel.


This is a fantastic opportunity to join one of the leading industry sector companies where we recognise the value of diversity, flexible working and that talented people are key to our success.

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Weekend Customer Service Administrator

West Yorkshire Windows

Wakefield, Yorkshire
1 day ago
Wakefield, Yorkshire
1 day ago
 Weekend Customer Service Administrator

 

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire.  At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers. 

 

To support our ongoing business growth, we are recruiting for a Weekend Customer Service Administrator. You will be the primary point of contact for customers throughout their West Yorkshire Windows journey.  You will take pride in your work and support the Head of Customer Services. If you are looking for a role where you can utilise your skills, knowledge and experience and focus on delivering a high-quality service to all customers, then you could be perfect for this position.

 

The hours of work will be Friday 9-5pm, Saturday and Sunday 10 -4pm and Monday 9-5pm.

 

Role Responsibilities

 

  • To be responsible for liaising with all relevant departments to resolve the customer queries, including liaising with external suppliers and internal departments to identify resolution of customer problems.
  • To develop and maintain excellent working relationships with both customers and suppliers, to include both booking customer service calls and sales appointments.
  • To be responsible for communicating on a regular basis with customers to ensure they are happy with the service and are kept up to date with any on-going customer service problems.
  • To be responsible for the escalation of complex customer service/installation problems and complaints to the Head of Customer Services and to support your team to assist with resolving customer service issues as and when required.
  • This is a customer facing role and includes showroom reception duties at the weekend.

 

Person Attributes

 

  • Knowledge of the home improvement industry would be advantageous; however, full training will be provided.
  • Previous experience of customer service and the ability to provide timely and effective responses to the customers complaint.
  • Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
  • A strong understanding of customer service with the ability to ensure an excellent level of customer service is provided and customer expectations are exceeded, maintaining excellent customer relations.
  • Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
  • Excellent problem-solving skills with the ability to analyse the problem and provide a mutually beneficial solution.
  • A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus in quality work this could be the opportunity for you. Please can you send your CV and your salary expectations.  

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Dutch speaking IT Customer Service Advisor

French Selection UK

Wakefield, Yorkshire
1 day ago
Wakefield, Yorkshire
£19.999k - £20k Per Year
1 day ago
£19.999k - £20k Per Year

FRENCH SELECTION UK
Dutch speaking IT Customer Service Advisor

IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, West Yorkshire, Yorkshire, Dutch
Salary: cca. £20,000 p.a. + Benefits
Location: Wakefield area, West Yorkshire
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford,Doncaster, Rochdale, M1, M62,  West Yorkshire, South Yorkshire
Ref: 362D
VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference 362D
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
*** Position is available with immediate start ***
*** After few weeks office based training the role is flexi home based regarding the current situation ***
*** Candidate ideally a car owner as the company is difficult to reach by public transport ***
The Company:
Our client is a fast growing company selling their products across Europe.
Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.
The Role:
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical and products problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries
The Candidate:
- Fluent in Dutch (written and spoken)
- Fluent in English (written and spoken) to high standard
- IT help desk, technical customer service experiences required
- IT studies and hardware knowledge would be a strong advantages
- Experience in the IT sector is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- Car owner due to the company's location (no direct public transport from Leeds)
The Salary:
cca. £20,000 p.a. + Benefits
*** Position is available with immediate start ***
*** After few weeks office based training the role is flexi home based regarding the current situation ***
*** Candidate ideally a car owner as the company is difficult to reach by public transport ***
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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Customer Service Representative

Agria Pet Insurance

Leeds
16 days ago
Leeds
16 days ago

Agria Pet Insurance has fantastic opportunity for a Customer Service Representative to join us, as this role will initially be home based we would welcome applicants from the Midlands, Yorkshire and Cheshire areas. Working on a full time fixed term contract for 3 months (with potential to become permanent), you will receive a highly competitive salary of £19,500 per annum plus benefits.

The roles are initially homebased, and candidates must have excellent home broadband connection in order to run our systems.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.  We have been named one of the UK’s best workplaces for 2020 so this is an exciting time to be joining our team.

In return for joining us, we will offer you a whole array of benefits including:

- 25 days holiday plus 8 bank holidays

- Holiday buying and selling scheme
- A day off on your birthday

- A competitive pension and life assurance scheme

- Discounted gym membership

- Online and high street discounts

- Social events and so much more

About the role:

As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Responsibilities as our Customer Service Representative will include:

- Answering all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance
- Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
- Objection handling including; policy cancellations, premium increases, Claims decisions
- Undertaking departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels
- Responding to customer enquiries appropriately, ensuring all documentation is professional and correct
- Dealing and attempting to resolve customer complaints
- Recording and maintaining accurate policyholder information using the in-house computer systems
- Providing and maintaining exemplary levels of customer service at all times
- Maintaining a thorough working knowledge of all policy terms and conditions
- Maintaining good housekeeping at all times

What we are looking for in our Customer Service Representative:

Key Skills & Attributes:

- Effective questioning and listening skills
- Good organisational and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Precise comprehension and ability to communicate clearly in both verbal and written form
- Ability to work to agreed performance targets
- Ability to work independently and as part of a team

Desirable Qualifications & Experience:

- Educated to GCSE level or equivalent
- Having strong customer service skills is essential
- Previous experience in a customer facing role is desirable
- Proven track record of meeting agreed performance targets
- Reliable with a sense of responsibility
- To have a genuine interest in the health and wellbeing of animals

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service Representative or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law.

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Customer Service Representative

Page Personnel United Kingdom

Leeds, Yorkshire
3 days ago
Leeds, Yorkshire
3 days ago
As Customer Service Representative, you will report to the Sales Manager and will be the first point of contact for key client accounts regarding queries, new orders, order updates and more.

Your responsibilities will include processing new orders from both business and consumer customers, posting credit notes, dealing with dispatch and delivery queries, managing queries via Zendesk, and assisting clients in general enquiries.

The successful candidate will be confident in a Customer Service role and will have the ability to provide great customer service and upsell to customers, and must have the ability to respond and adapt to challenging queries.

Basic salary £20,000 - £22,000 + January start + free parking on-site + annual bonus scheme + generous holiday scheme (normally over 30 days per annum)

Page Personnel are working alongside a growing, successful retail brand based in Leeds to recruit a Customer Service Representative for their busy team.

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Customer Assistant- Checkouts Seasonal

Tesco

Rochdale, NW
4 days ago
Rochdale, NW
4 days ago

Shift pattern

DaysFrom timeTo time
Sun12:00:0016:15:00
Mon17:00:0022:00:00
Sat19:00:0024:00:00

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.


The Customer is at the heart of everything we do.

It’s your responsibility to ensure:

  • Customers get the finest shopping journey.
  • Customers are always able to get the products they need.
  • Customers are excited by our promotions and find our aisles welcoming.
  • Customers have a slick and speedy checkout experience.
  • Customers leave our store feeling valued and satisfied.

Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.


  • Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
  • Works hard for customers, your team and your department.
  • You are able to prioritise to ensure anything you do is right for our customers.
  • Adaptable and resilient to meet the ever changing demands of our business.
  • You must be able to follow instructions either verbal or written.
  • You are reliable and a good timekeeper.
  • You must be smart and tidy at all times.
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Patient Advisor / Receptionist

National Health Service

Huddersfield, Yorkshire
7 days ago
Huddersfield, Yorkshire
7 days ago

Patient Advisor / Receptionist

Junction Surgery

The closing date is 31 March 2021

Job overview

An opportunity to work within a friendly and experienced team of receptionists has arisen within our surgery. You will be responsible for ensuring patients receive timely, efficient and appropriate services such as appointment access, repeat prescriptions and appropriate signposting. Some element of administration is involved such as scanning and coding which makes the role a varied and rewarding one.The work can be challenging but also very rewarding.

Main duties of the job

You will need to be friendly, approachable and of a calm disposition to be able to communicate with a wide range of people from all backgrounds. A flexible approach to shifts is a necessity as all our receptionists are part-time. Competent computer skills, a clear and concise telephone manner and a good sense of humour are essential.

About us

We are a friendly and experienced team of receptionists, admin and management. As a teaching practice we have many students and registrars. Our ethos is around developing and learning to provide the best services to patients.

Job description

Job responsibilities

To assist all departments with their day to day running of the surgery

To provide administrative assistance to colleagues when required such as tasks including production of prescriptions, referrals, reports / letters and secretarial tasks (this list is not exhaustive)

To assist with photocopying, scanning and collation of documents.

To ensure that there is sufficient stationary within the consulting rooms.

Filing (as required)

Ensure familiarity with the companys Health & Safety and Infection control policies.

At all times comply with the companys policies and protocols.

Implement new ideas and methods and continue to seek ways of improving processes.

Engage with and contribute to bi-monthly team meetings.

Ensure all mandatory training is completed.

Person Specification

Qualifications

Essential

  • Good telephone manner
  • Competent keyboard skills
  • Pleasant Manner- ability to relate to a broad range of people.
  • Previous experience of dealing with the general public either by phone or face to face.
  • Able to remain calm under pressure able to deal tactfully with angry or upset patients.
  • Flexibility.
  • Able to cover for colleagues where required
  • Team skills good rapport with colleagues and patients
  • Ability to work on under pressure and organise workload accordingly.
  • Ability to communicate with professionals on all levels.

Desirable

  • Previous experience of similar work
  • Able to assess priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Junction Surgery

Address

The Junction Surgery

Birkhouse Lane

Moldgreen

Huddersfield

HD5 8BE


Employer's website

https://www.junctionsurgery.co.uk/

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Booking Services Adviser

National Health Service

Pudsey, Yorkshire
2 days ago
Pudsey, Yorkshire
2 days ago

Booking Services Adviser

Clinicare Health Support Services Ltd

The closing date is 12 March 2021

Job overview

An exciting opportunity has arisen for 2 part time Booking Service Advisors to join our Team based in Pudsey, supporting two General Practices Manor Park Surgery in Bramley and Robin Lane Health and Wellbeing Centre in Pudsey.

Your experience of working with the public in a customer service telephone role is essential and whilst previous experience in a healthcare environment would be advantageous, it is your excellent communication skills, particularly face to face as well as by telephone and email that are most important. Good organisational skills and competence in Microsoft Office are also essential.

We are looking to fill the following 2 shifts:

Position 1

Monday 8am-2pm, Tuesday 2.30pm-6.30pm, Wednesday 8am-12.30pm, Thursday 8am-12pm, Friday 1.30pm-6.30pm

Position 2

Monday 8am-2pm, Tuesday 2.30pm-6.30pm, Wednesday 8am-12.30pm, Thursday 8am-12pm, Friday 8am-4pm

Main duties of the job

Person Specification

  • Excellent Customer Service experience.

  • Computer literate in excel, word and outlook.

  • Good Listening skills.

  • Attention to detail and accuracy.

  • Stress tolerance when dealing with increasing number of calls and difficult patients.

  • Professional verbal and written communication skills are essential.

  • Act and communicate with empathy and customer focus.

  • Strong interpersonal and relationship-building skills.

  • Excellent command of spoken and written English

  • Confident, positive and enthusiastic approach each time you interact with a customer.

  • Able to demonstrate flexibility and adaptability in a changing environment

  • Able to work constructively with internal and external parties to resolve issues at source

  • Able to receive and act appropriately on developmental feedback

  • Able to multi-task.

About us

Clinicare Health Support Services Ltd is a well established Business supporting two GP Practices in Leeds-Manor Park Surgery (Bramley) and Robin Lane Health and Wellbeing Centre (Pudsey).

You will be working in a close knit team, fully supported by our hardworking Team Leaders. We work across a multi-disciplinary team consisting of clinical and non clinical staff supporting the effective running of the GP practices. We set high standards to ensure our patients receive the best service possible and want to recruit like minded people.

If you are a proactive, professionally presented person & want to be part of a growing organisation, this could be your next long term role.

If this sounds like an organisation you could work for, please apply on line or email us for further information.

Job description

Job responsibilities

  • To effectively handle all queries that come into the Booking Services Team (inbound and outbound) including problem solving where relevant and escalating matters where appropriate or sign posting elsewhere if necessary.

  • To be vigilant of calls waiting ensuring you respond promptly and positively.

  • To book appointments for patients in an efficient manner ensuring they are with booked into the surgery in the correct way and for the correct length of time.

  • To effectively cancel any appointments and re-arrange them for a future date where relevant.

  • Transfer calls to appropriate departments.

  • Process requests from external providers and effectively relay information to patients in a timely manner.
  • Carry out recalls whilst encouraging patients to attend appointments which are due.
  • To ensure GP's are kept up to date with any relevant new information about the patient to enable them to receive the correct level of care.
  • To treat patients fairly and with respect.
  • Informing patients of test results and following up with instructions from clinicians.
  • Assist with patient enquiries.
  • Carrying out administrative duties which include scanning, recalls, tasks, e-consultations and transport booking to ensure patients are being informed and treated in the correct way.
  • Processing 111 and Out of Hours data received by the practices.
  • Triage situations to ensure that the correct level of care is being provided.
  • To follow Booking Services Team protocols
  • Inform patients of efficient processes which they are required to follow.
  • Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system.

  • To Communicate effectively with patients, colleagues, clinicians and external service providers.

  • To obtain and supply documents as requested by the patient, GP, or Manager in a timely manner when required.

  • Attend and positively contribute to team meetings.

  • Support and positively influence the team and company culture.

  • Foster a culture of teamwork by assisting colleagues when workload permits.

  • Recommend process improvements.

  • Recognise and alert the team leader/manager of trends in customer calls.

  • To be knowledgeable of the duties and procedures which are carried out by clinicians in order to book the correct appointments.
  • Communicating effectively with colleagues, clinicians and external service providers.

  • Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.

  • informing patients of external health care providers where they may be able to receive treatment; I.e. Shakespeare Walk In Centre, Travel Clinics, Sexual health clinics.

  • Support a service where we want patients to feel that they are being treated fairly with respect and compassion.

Person Specification

Experience

Essential

  • -Customer Services Experience
  • -Experience of working in a team
  • -Experience of working towards/meeting targets

Desirable

  • -Experience of working in Primary Care/GP practice

Qualifications

Essential

  • GCSE grade C in English or equivalent qualification

Desirable

  • NVQ in Customer Services Qualification-level 2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clinicare Health Support Services Ltd

Address

Manor House

Robin Lane

Pudsey, Leeds

LS28 7BR


Employer's website

http://www.robinlanehealthandwellbeingcentre.com/

Salary

£18.5k - £19.75k Per Year

Job Type

Full Time

Posted

1 day ago

Description

Elevation Recruitment Group are recruiting a Customer Service Representative for a manufacturing business in Barnsley. You will be the main contact between the client base and the internal teams and will assist in the growth and development of the business.

Customer Service Representative responsibilities will include:

*Build, develop and grow relationships with the customer base
*Manage the processing of customer orders & schedules
*Work collaboratively with Purchasing, Operations, Supply Chain and the Technical teams, ensuring delivery to customer requirements
*Support the sales team with the management of their individual accounts
*Monitor & report on KPI's (delivery performance, contract review, customer complaints)
*Escalate any issues quickly and constructively


To be considered for this role you must be able to demonstrate the following skills and experience:

*Commitment to excellent customer service, including awareness of specific customer needs
*Good administration and organisational skills
*Able to deal with all customer issues and queries professionally
*Accuracy - excellent attention to detail
*Educated to a degree level
*Experience of working in a manufacturing environment (desirable)

Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.