We have a position available within our e-commerce, tattoo business. The role will be a work from home / remote working role. This could be an exciting opportunity for you if you re a recent graduate looking to expand your work history with some hands-on professional experience. The role will be 6 hours a day within business hours but there may be a need for some longer days or flexibility on occasion given the international nature of the business.
Job responsibilities:
Qualifications:
We have a position available within our e-commerce, tattoo business. The role will be a work from home / remote working role. This could be an exciting opportunity for you if you re a recent graduate looking to expand your work history with some hands-on professional experience. The role will be 6 hours a day within business hours but there may be a need for some longer days or flexibility on occasion given the international nature of the business.
Job responsibilities:
Qualifications:
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative with TTEC in Belfast, UK.
This position is supporting essential services and will be located on site at the TTEC contact center in Belfast, Northern Ireland. The strictest safety practices have been implemented for your protection and the protection of your coworkers. Social distancing, site sanitizing and separation screens between workstations measures are in place. Hand sanitizers are present for employees and applicants. The entire application and selection process will be conducted virtually.
What You'll be Doing
As a Customer Service Representative, you'll ensure that the organization is meeting the customer's requirements on a day-to-day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
As a TTEC Customer Experience Champion, You'll Enjoy
Why You? What You Bring
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the
JOB PURPOSE:
The job holder is responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities.
The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site ensuring all departmental procedures are followed.
KEY ACCOUNTABILITIES:
QUALIFICATIONS
KNOWLEDGE, SKILLS, EXPERIENCE
CORE COMPETENCIES:
The following competencies have been identified as key to success in the role
Clear Communication and Customer Service Skills
Have the ability to communicate clearly and effectively both verbally and in writing. Able to adapt and use positive language with customers whilst maintaining a calm and positive attitude.
Problem Solving and Analysis
Analyses issues and breaks them down into their component parts. Makes systematic and rational judgments based on relevant information.
Action Orientation
Demonstrates a readiness to make decisions, take the initiative and originate action.
Resilient
Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
Flexible Approach
Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
Integrity
Shares complete and accurate information, maintains confidentiality, and meets own work commitments. Adheres and understands organisational policies and procedures.
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs.
We are looking for the right person to join our Customer Services team providing telephone and email support to a wide range of clients in a fast-paced and fun work environment. The right candidate will have excellent customer service and communication skills, be a fast learner and able to work independently as well as being part of a team. IT skills or experience working with computers would be preferred but full training will be provided.
Roles and Responsibilities
On a day to day basis you will be expected to:
About you
We’re looking for somebody who:
Rewards
What we’re offering:
20 days annual leave, plus UK bank holidays.
£18,000 starting salary.
Working from home initially due to Covid restrictions
An open office environment with onsite parking.
Games room for a little r&r, including table tennis, pool, and pinball!
Full training on our product and our client base.
Continued training and support from a friendly, well-established team.
Great opportunities to blossom and grow with the company.
The opportunity for onsite visits to our clients, some of which are international, may arise from time to time.
Location
Our brand new, spacious office sits in the heart of the Midlands in Burton On Trent, within travelling distance from Derby, Stoke, Lichfield, Ashbourne and more! There are great travel links nearby and the office is easy to get to, situated in a private business park just outside of the town centre.
About Us
Here at Rushcliff, we develop software for allied health professionals including physiotherapists, osteopaths, podiatrists and more! Our flagship product is PPS - Private Practice Software which is used by private practitioners all over the world! We currently have around 10,000 practitioners utilising our services, a number which continues to grow every day as we welcome new clients on board!
Next steps
If you think that you are the right person for this role then we would love to hear from you!
We do take the time to read all applications and will contact you to let you know if we would like to meet you over Zoom to find out a bit more about you!
Job Purpose
The job holder is an extended part of the centralised customer service team based at a manufacturing site. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities working closely with the centralised customer service team.
The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site ensuring all departmental procedures are followed and adding value to the local manufacturing facility.
Role Responsibilities
Proactively Manage Key Accounts
New Product Introduction
Other Duties
Knowledge, Skills, Experience
Customer Service Coordinator
With around 46,000 employees across 35 countries, our client is one of the leading producers of paper-based packaging in the world, and a publicly listed company in both Dublin and London. Their mission is to deliver customer satisfaction, personal development for employees, respect for the local community and environment and great shareholder value, all through their highly entrepreneurial culture.
They currently have an exciting opportunity for a Customer Services Coordinator join the team, reporting to the Customer Service Manager.
KEY RESPONSIBILITIES
SKILLS, KNOWLEDGE & EXPERIENCE
??????In return our client offers:
Please apply now via the company's dedicated recruitment portal. The closing date for applications is 28th February 2021.
Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. Join our contact centre in Dartford, Kent and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.
Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.
Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.
See our careers video for more information about working for Rydon:
How is our Contact Centre team essential to Rydon?
As a Customer Service Representative you’ll be at the front line of our business speaking with our customers. You will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.
Tell me more about the role?
This role requires you to be resilient in a busy environment, where you will be empowered to take ownership of incoming calls and be able to create a unique customer experience. For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary of £18,500 per annum depending on previous experience, along with excellent benefits which include 20 days holiday and company pension. All of our customer service roles take inbound calls only, there is no cold calling required and these opportunities are permanent and full time. Your working hours are Monday to Friday 8am - 5pm.
What training and career progression is on offer?
After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in - this is the start of your customer service career.
To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.
If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page.
Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
For details on our rewards, recognition and benefits pleaseclick here.
For more details on our culture and what it’s like to work at Rydon, pleaseclick here.
Further information on how to apply can be found byclicking here.
Rydon Maintenance is passionate about customer service and as part of our commitment to continually improving our customer experience, we now have an exciting opportunity for a Customer Care Officer to join our team based in Brockley. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
The Rydon group operates throughout England, predominantly in London and the southern counties. We are a dynamic, multi-talented organisation, working across a wide range of construction market sectors within the built environment. Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
The successful candidate will be responsible for handling and resolving customer queries, as well as pro-actively providing first class customer care across our key social housing responsive repairs and maintenance contracts.
The role will involve understanding the route cause of any complaints by establishing the full details, addressing expectations, recording all contact made and actions proposed/agreed to ensure the information can be used to improve services and prevent repeat complaints. This will involve identifying the main issues, collating conclusions and writing response letters. Reviewing reports and bt carrying out satisfaction surveys you will help identify trends with complaints, suggestions and compliments to give Rydon the opportunity to maximise customer satisfaction.
This is a varied role and would be ideally suited to a candidate who shares our passion for achieving excellence in customer service
The successful candidate will have excellent customer service experience, strong administration skills and complaints handling experience. Previous experience working within a social housing reactive maintenance environment would be an advantage, but is by no means essential as we will consider candidates that can demonstrate excellent customer service/administration experience in a related service industry. You will have an excellent telephone manner, strong attention to detail, the ability to communicate effectively at different levels and in sensitive situations and experience of using Microsoft Office programmes to include Word, Excel and Outlook.
Above all, you'll have enthusiasm and be looking for an opportunity in a fast-paced and friendly office environment. If this sounds like you, we'd strongly encourage you to apply.
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page.
Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
For details on our rewards, recognition and benefits pleaseclick here.
For more details on our culture and what it’s like to work at Rydon, pleaseclick here.
Further information on how to apply can be found byclicking here.
Salary
£8 - £8.5 Per Hour
Job Type
Contractor, Full Time
Posted
3 days ago
We have a position available within our e-commerce, tattoo business. The role will be a work from home / remote working role. This could be an exciting opportunity for you if you re a recent graduate looking to expand your work history with some hands-on professional experience. The role will be 6 hours a day within business hours but there may be a need for some longer days or flexibility on occasion given the international nature of the business.
Job responsibilities:
Qualifications: