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Swedish Speaking Customer Services Associate

Bosch Group

Liverpool, NW
7 days ago
Liverpool, NW
7 days ago
Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.


To achieve the ambitious objectives of our unit in Liverpool we are looking for an experienced Customer Services Associates to join one of our existing campaigns.

Job Description
  • Providing professional first line technical advice, guidance and support to the customer on a variety of products
  • Handling all customer interaction in a prompt, friendly and professional manner
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Diagnosing and resolving first line technical issues
  • Understanding the customer requirements
  • Advising customers on the best services available
  • Responding to customer requirements, resolving customer queries and complaints
  • Build rapport with the customers
  • Capture, maintain and ensure quality of customer data.
  • Contributing to the overall performance of the team
  • Deliver and maintain both individual and team targets
Qualifications
  • Experience of working in a customer contact centre environment
  • Excellent verbal and written communication skills in Swedish and English
  • Previous experience of providing technical advice and support to customers
  • A passion for delivering first class customer service
  • Proven record of providing internal and external customer service
  • Self-motivated and driven to succeed
  • Team Player
  • Technically savvy – a good understanding of the internet and smart phones and applications would be an advantage
  • IT literate and good PC skills
  • The commitment to work towards individual and team goals
  • Flexibility in hours of work/shift patterns

Additional Information

Your future job location offers you: flexible work time options, benefits and services, employee discounts, room for creativity and centrally city based location.

Operational Hours Part time Monday – Friday 15:00 – 20:00, Saturdays 09:00 - 14:00

 

 

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French Speaking Customer Service Adviser

Randstad Inhouse Services

Liverpool, NW
3 days ago
Liverpool, NW
£9.34 - £9.34 Per Hour
3 days ago
£9.34 - £9.34 Per Hour

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?
Our client, a worldwide brand, is currently looking for linguists who speak French and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client
Benefits:
  • A Performance-based quarterly bonus - up to 8%
  • Pension
  • Generous holiday allowance (33 days including Bank Holidays)
  • Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
  • Full training provided

Hours of work and salary:
  • £9.34 PER HOUR
  • Shift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday
  • 37.5 HOURS PER WEEK
  • Full time and part time opportunities available

Responsibilities:
  • Demonstrate effective customer contact through inbound calls and building a strong rapport
  • Ensure that customer service levels are met and going the extra mile where possible
  • Respond to all customer queries with accurate and complete information
  • Set and manage customer expectations
  • Ensuring personal Key Performance Indictors and Service Level Agreements are achieved

Requirements:
  • Experience in a previous customer service role
  • Excellent telephone manner
  • Flexible approach
  • IT literate
  • Flexible between Monday - Friday 7:00am - 19:00pm

This is an ongoing temporary assignment
Does this sound like the role for you? If so, send your CV to apply today!
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German Speaking Customer Service Adviser

Randstad Inhouse Services

Liverpool, NW
6 days ago
Liverpool, NW
£9.34 - £9.34 Per Hour
6 days ago
£9.34 - £9.34 Per Hour

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?
Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client
Benefits:
  • A Performance-based quarterly bonus - up to 8%
  • Pension
  • Generous holiday allowance (33 days including Bank Holidays)
  • Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
  • Full training provided

Hours of work and salary:
  • £9.34 PER HOUR
  • Shift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday
  • 37.5 HOURS PER WEEK
  • Full time and part time opportunities available

Responsibilities:
  • Demonstrate effective customer contact through inbound calls and building a strong rapport
  • Ensure that customer service levels are met and going the extra mile where possible
  • Respond to all customer queries with accurate and complete information
  • Set and manage customer expectations
  • Ensuring personal Key Performance Indictors and Service Level Agreements are achieved

Requirements:
  • Experience in a previous customer service role
  • Excellent telephone manner
  • Flexible approach
  • IT literate
  • Flexible between Monday - Friday 7:00am - 19:00pm

This is an ongoing temporary assignment
Does this sound like the role for you? If so, send your CV to apply today!
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Part Time Norwegian Speaking Customer Service Advisor

Randstad Inhouse Services

Liverpool, NW
6 days ago
Liverpool, NW
£12 - £12 Per Hour
6 days ago
£12 - £12 Per Hour

Bosch Service Solutions | UK | Liverpool | Operations | Reporting to Team Leader
Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
To achieve the ambitious objectives of our unit in Liverpool we are looking for experienced Customer Services Associates to join one of our existing campaigns. Working hours are Monday to Friday 16:00 - 20:00
Your responsibilities:
  • Providing professional first line technical advice, guidance and support to the customer on a variety of products
  • Handling all customer interaction in a prompt, friendly and professional manner
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Diagnosing and resolving first line technical issues
  • Understanding the customer requirements
  • Advising customers on the best services available
  • Responding to customer requirements, resolving customer queries and complaints
  • Build rapport with the customers
  • Capture, maintain and ensure quality of customer data.
  • Contributing to the overall performance of the team
  • Deliver and maintain both individual and team targets

What distinguishes you?
  • Experience of working in a customer contact centre environment
  • Excellent verbal and written communication skills in English and Norwegian
  • Previous experience of providing technical advice support to customers
  • A passion for delivering first class customer service
  • Proven record of providing internal and external customer service
  • Self-motivated and driven to succeed
  • Team Player
  • Technically savvy - a good understanding of the internet and smartphones and applications would be an advantage
  • IT literate and good PC skills
  • The commitment to work towards individual and team goals
  • Part time hours 16:00 - 20:00

Shift Operational Hours:
  • Monday - Friday: 1600 - 2000

Part-time positions available
This assignment is temporary ongoing.
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Contact Access Advisor

TALENTSPA LIMITED

Birkenhead, NW
11 days ago
Birkenhead, NW
£9.538k - £9.538k Per Year
11 days ago
£9.538k - £9.538k Per Year

Contact Access Advisor  

Location: Birkenhead, CH41 5AA

Salary: £9538.00

Hours Per week:  16

Contract Type: Part-time, temporary

About the Company:

Magenta Living is the largest registered housing provider in Wirral and a not-for-profit organisation, owning and managing just under 13,000 properties. Employing around 500 staff, we are a significant local employer demonstrated by Investors in People Gold standard and retaining our Customer Service Excellence certificate.  

About the Contact Access Advisor Role: 

To provide resolution on the cross section of inbound telephone calls received whilst delivering the required levels of service in terms of quality, performance and 1st time resolution. In addition to telephony activity, the required administration activities more specifically linked to support link functionality are to be carried out in a timely manner.

Contact Access Advisor Responsibilities:

•Maintain high levels of customer service when responding to customer access points within set quality standards, procedures and response times.
•To identify the enquiry type assess the customer’s needs and initiate appropriate action within the set parameters on a wide range of issues including but not exclusive: repairs, housing services, income, emergency issues and support.
•Utilise the available manual and technology systems gaining accurate information for the customer, advising of solutions or updates to their enquiries / requests.
•Operate and accurately update the telephone software system, capturing full customer information keeping the database up to date.
•To undertake the completion of the community alarm process and agreed types of associated Telecare peripherals, within agreed set standards.
•To respond within agreed targets and protocols to all response visits.
•To undertake maintenance tasks associated with stock control, reprogramming, replacement of batteries and pendent testing.
•To maintain appropriate clerical and computer records in accordance with statutory, organisational and Quality Framework Standards.
•To undertake surveys or outbound publicity campaigns.
•To complete investigations to respond to service enquiries, complaints and compliments, updating the ‘feedback’ system within the agreed procedures and timeframes.
•To effectively communicate and manage the social media sites which Magenta Living actively participate in and to ensure that you represent the company in a professional manner.
•To represent the service within internal or external Magenta Living initiatives.
•To assist the Team Leader in new staff induction programme.
•To undertake an agreed role with Magenta Livings Emergency Planning.
•To participate and have ownership of performance reviews, staff meetings and Magenta Livings Personal Development Programme.
•To assist the Team Leader in achieving and maintaining agreed Quality Framework Standards.
•To assist the Team Leader in facilitating a skills assessment to maintain

Contact Access Advisor Requirements:

•Ability to work within a changing environment.
•Excellent communication, prioritisation and problem solving skills.
•Good organisation, time management and prioritisation skills.
•Good operational level of ICT skills.
•Passion for providing excellent customer focused services.
•Ability to manage workloads and achieve targets.
•Understand the principles within Equality & Diversity.
•The ability to work without direct supervision.
•Experience in working within a team.
•Experience in working with frontline technical systems and the associated hardware and software.
•Experience of maintaining procedures and service standards within a recognised quality assurance standard.
•Experience in working in a busy, high-pressurised customer focused frontline service.
•Contact Centre experience desirable.
•Holder of or working towards a relevant technical or customer service orientated qualification, Desirable.
•Able to work flexibly to meet the demands of the service.
•To cover shifts when required across the operation including Bank Holidays and Christmas period if required.

All employees are expected to:

•Be flexible in approach, ideas and behaviour
•Be a team worker who builds positive relationships
•Respond positively to change
•Show courtesy and respect to our customers, external agencies and each other
•Abide by our employment policies and procedures

If you think that you are suitable for this Contact Access Advisor role, please apply now!

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Spanish Speaking Sales and Customer Service Advisor

Randstad Inhouse Services

Liverpool, NW
6 days ago
Liverpool, NW
£10 - £10 Per Hour
6 days ago
£10 - £10 Per Hour

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?
Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.
Benefits:
  • A Performance based monthly bonus - up to 8%
  • Pension
  • Generous holiday accrual (up to 33 days pro rata including Bank Holidays)
  • Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
  • Full training provided

Hours of work and salary:
  • £10.00 PER HOUR
  • Shift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 1700
  • 40 HOURS PER WEEK

Responsibilities:
  • Handling all of our business customer interactions through a mixture of inbound and outbound customer contact to
    ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries
    Right First Time in a prompt, friendly and professional manner
  • Identifying and closing sales opportunities to sign customers up to additional products and services meeting
    revenue targets
  • Providing a value add service that enhances the customer experience and builds our brand and service reputation
  • Providing first class service to our business customer base
  • Understanding the customer requirements
  • Building rapport with the customers
  • Capture, maintain and ensure quality of customer data
  • Identifying, highlighting and escalating any service related issues, incidents or trends
  • Delivering and maintaining both individual and team targets

Requirements:
  • Fluent in Spanish and English, both spoken and written
  • Experience of working in a fast paced, high performance culture, ideally within a customer contact centre
    environment, providing excellence in service to the customer
  • Previous retail/hospitality experience and the use of point of sale systems is desirable
  • Previous experience of working within sales/revenue generation targeted campaigns
  • Energetic, inquisitive, can- do-attitude
  • Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
  • Good listening and problem solving skills
  • Quality focused with attention to detail
  • A genuine interest in the campaign brand
  • A team player
  • IT Savvy with good MS Office and keyboard skills
  • Flexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basis

This is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.
Does this sound like the role for you? If so, send your CV to apply today!
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Swedish Speaking Customer Service Advisor

Randstad Inhouse Services

Liverpool, NW
6 days ago
Liverpool, NW
£12 - £12 Per Hour
6 days ago
£12 - £12 Per Hour

Bosch Service Solutions | UK | Liverpool | Operations | Reporting to Team Leader
Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
To achieve the ambitious objectives of our unit in Liverpool we are looking for experienced Customer Services Associates to join one of our existing campaigns.
Your responsibilities:
  • Providing professional first line technical advice, guidance and support to the customer on a variety of products
  • Handling all customer interaction in a prompt, friendly and professional manner
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Diagnosing and resolving first line technical issues
  • Understanding the customer requirements
  • Advising customers on the best services available
  • Responding to customer requirements, resolving customer queries and complaints
  • Build rapport with the customers
  • Capture, maintain and ensure quality of customer data.
  • Contributing to the overall performance of the team
  • Deliver and maintain both individual and team targets

What distinguishes you?
  • Experience of working in a customer contact centre environment
  • Excellent verbal and written communication skills in English and Swedish
  • Previous experience of providing technical advice support to customers
  • A passion for delivering first class customer service
  • Proven record of providing internal and external customer service
  • Self-motivated and driven to succeed
  • Team Player
  • Technically savvy - a good understanding of the internet and smartphones and applications would be an advantage
  • IT literate and good PC skills
  • The commitment to work towards individual and team goals
  • Flexibility in hours of work/shift patterns

Shift Operational Hours:
  • Monday - Friday: 1600 - 2000
  • Saturdays 0800 - 1600

Both Full/Part time positions available
This assignment is temporary ongoing.
R
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Danish Speaking Customer Service Advisor

Randstad Inhouse Services

Liverpool, NW
6 days ago
Liverpool, NW
£12 - £12 Per Hour
6 days ago
£12 - £12 Per Hour

Bosch Service Solutions | UK | Liverpool | Operations | Reporting to Team Leader
Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
To achieve the ambitious objectives of our unit in Liverpool we are looking for experienced Customer Services Associates to join one of our existing campaigns.
Your responsibilities:
  • Providing professional first line technical advice, guidance and support to the customer on a variety of products
  • Handling all customer interaction in a prompt, friendly and professional manner
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Diagnosing and resolving first line technical issues
  • Understanding the customer requirements
  • Advising customers on the best services available
  • Responding to customer requirements, resolving customer queries and complaints
  • Build rapport with the customers
  • Capture, maintain and ensure quality of customer data.
  • Contributing to the overall performance of the team
  • Deliver and maintain both individual and team targets

What distinguishes you?
  • Experience of working in a customer contact centre environment
  • Excellent verbal and written communication skills in English and Danish
  • Previous experience of providing technical advice support to customers
  • A passion for delivering first class customer service
  • Proven record of providing internal and external customer service
  • Self-motivated and driven to succeed
  • Team Player
  • Technically savvy - a good understanding of the internet and smartphones and applications would be an advantage
  • IT literate and good PC skills
  • The commitment to work towards individual and team goals
  • Flexibility in hours of work/shift patterns

Shift Operational Hours:
  • Monday - Friday: 1600 - 2000
  • Saturdays 0800 - 1600

Both Full/Part time positions available
This assignment is temporary ongoing.
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Customer Service

Page Personnel United Kingdom

Liverpool, NW
1 day ago
Liverpool, NW
1 day ago
Key duties for this Customer Service role will be;

*Contact Customers who have made enquiries and support them with various requests while taking accurate information

*Building relationships

*Data entry onto various inhouse systems

*Following data protection and GDPR guidelines

*Collecting compliance documentation when required

*Working to support the wider team with high volumes of calls

*Working using a automated dialer phone system

To be successful for this role the following skills will be required;

*Excellent telephone manor

*Confident relationship building skills

*Multi taking ability - able to record information onto various systems whilst maintaining a conversation with a customer

*Professional and hard working attitude

*Team Player

*Able to work on a shift rota that will vary between 9am - 5pm and 11am - 7pm

This role will offer;

*Excellent training in their in house training academy

*Professional and growing employer

*City Centre location

*No Weekends

*25 days holiday + Bank Holidays

*35 hour working week

*February 2021 start

Customer Service position available within a large team based in Liverpool City Centre. This role is a permanent, full time opportunity for an experienced customer service assistant.

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Norwegian Speaking Customer Service Adviser

Randstad Inhouse Services

Liverpool, NW
17 days ago
Liverpool, NW
£12 - £12 Per Hour
17 days ago
£12 - £12 Per Hour

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?

Our client, a worldwide brand, is currently looking for linguists who speak and write Norwegian and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. Taking a mixture of calls and answering emails, it's essential that you are also able to write in both languages After a 4 week training period, you will then work from home supporting our client until it is safe to for everyone to return to being office-based.

Benefits:

  • A Performance-based quarterly bonus - up to 8%
  • Pension
  • Generous holiday allowance (33 days including Bank Holidays)
  • Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
  • Full training provided

Hours of work and salary:

  • £12 PER HOUR
  • Shift pattern: Monday to Friday between 16:00 pm and 21:00 pm 5 days PER WEEK, and 08:00 am to 18:00 pm on Saturday. No Sunday working
  • 37.5 HOURS PER WEEK
  • Full-time opportunities available

Responsibilities:

  • Demonstrate effective customer contact through inbound calls and building a strong rapport
  • Ensure that customer service levels are met and going the extra mile where possible
  • Respond to all customer queries with accurate and complete information
  • Set and manage customer expectations
  • Ensuring personal Key Performance Indicators and Service Level Agreements are achieved

Requirements:

  • Experience in a previous customer service role is advantageous but not essential
  • Excellent telephone manner
  • Flexible approach
  • IT literate
  • Working 37.5 hours a week Monday - Friday 16:00pm to 21:00 pm and Saturday 08:00 am to 18:00pm
  • No Sunday working required

This is an ongoing temporary assignment

Does this sound like the role for you? If so, send your CV to apply today!

Posted

7 days ago

Description

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.


To achieve the ambitious objectives of our unit in Liverpool we are looking for an experienced Customer Services Associates to join one of our existing campaigns.

Job Description

  • Providing professional first line technical advice, guidance and support to the customer on a variety of products
  • Handling all customer interaction in a prompt, friendly and professional manner
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Diagnosing and resolving first line technical issues
  • Understanding the customer requirements
  • Advising customers on the best services available
  • Responding to customer requirements, resolving customer queries and complaints
  • Build rapport with the customers
  • Capture, maintain and ensure quality of customer data.
  • Contributing to the overall performance of the team
  • Deliver and maintain both individual and team targets
Qualifications

  • Experience of working in a customer contact centre environment
  • Excellent verbal and written communication skills in Swedish and English
  • Previous experience of providing technical advice and support to customers
  • A passion for delivering first class customer service
  • Proven record of providing internal and external customer service
  • Self-motivated and driven to succeed
  • Team Player
  • Technically savvy – a good understanding of the internet and smart phones and applications would be an advantage
  • IT literate and good PC skills
  • The commitment to work towards individual and team goals
  • Flexibility in hours of work/shift patterns


Additional Information

Your future job location offers you: flexible work time options, benefits and services, employee discounts, room for creativity and centrally city based location.

Operational Hours Part time Monday – Friday 15:00 – 20:00, Saturdays 09:00 - 14:00

 

 

Source: Bosch Group