Customer Service Jobs
£9.99 - £12.33 / Per Hour
L&C CONSULTING LTD
£21000 - £24000 / Per Year
Car Care Plan
Blue Octopus Quick Apply
£24000 / Per Year
£17000 - £20000 / Per Year
INTERPERSONNEL UK LIMITED
£23000 - £25000 / Per Year
£19000 / Per Year
£30000 / Per Year
Milton Keynes, HC
Business HR Solutions (Consultancy) Limited
£19000 - £21000 / Per Year
Timberwise UK Ltd
£18500 / Per Year
V.N & Britannic Warehouses Ltd T/A Atlantic Shopping
£18330 / Per Year
Tyson Wilson Temp Ltd
£9 / Per Hour
Belfast, N Ireland
£8.91 - £11 / Per Hour
Smartsearch Recruitment Ltd
£24000 / Per Year
Customer Service Jobs Overview
Customer service jobs are an essential part of a company’s structure. As a customer service representative, you’re the main point of contact for both new customers and current customers who need help. Without professional and helpful customer service reps, companies would lose valuable clients who have questions about their products or services or need help resolving account issues and troubleshooting problems.
The need for customer service employees is growing across the UK. In fact, customer service occupations are projected to grow by 8.4% over the next 5 years, which is higher than the average for all occupations. One of the benefits of working in customer service is that many companies hire work-from-home customer service representatives. You also don’t need any specific qualifications to work in customer service, but if you're good with people, are able to remain calm under pressure, have good communication skills, and like resolving issues, a customer service job might just be just the right fit for you.
You can increase your search for customer service jobs by exploring these more specific opportunities as well:
Customer Service Training and Skills
You don’t need any formal qualifications, degrees, or licensing to apply for a job in customer service, but GCSEs in English and maths are valued. College courses such as a Level 1 Certificate in Customer Service and a Level 2 Certificate in Contact Centre Operations might be an asset if you’re not familiar with office software or phone systems.
Some employers will ask for experience that demonstrate customer service skills, keyboard skills, and good telephone manners, but you can also apply for an intermediate apprenticeship and receive on-the-job training to pursue a career in customer service. You can check out Monster’s customer service representative job description sample for more in-depth information on what companies usually look for when hiring in this field.
In addition to a basic education and previous experience, employers hiring within customer service usually look for candidates with the following skills and qualities:
- Knowledge of product/service
- Market knowledge
- Problem-solving skills
- Documentation skills
- Phone skills
- The ability to listen
- A calm, respectful demeanour
- The ability to analyse information
- The ability to multi-task
- Attention to detail
Update Your Customer Service CV
It’s a good idea to create a resume that’s targeted to the job description and will wow a reader within the first few seconds. Monster has a specific customer service CV example you can use to increase your chances of getting noticed. Including a cover letter will put your application on the top of a recruiter’s pile. We have an article on how to write a stand-out customer service cover letter that can help you get started.
Interviewing for Customer Service Jobs
If your CV hit the spot with recruiters and you’ve been invited to an interview, you’re halfway there. If you dread job interviews, you’re not alone. Luckily, Monster can teach you how to calm your job interview nerves.
The key to a successful interview is to always come as prepared as possible by researching your potential employer, practicing your responses to common interview questions, and setting yourself up for success. A lot of companies interview their future recruits, especially remote customer service workers, through video interviews. If you’re not entirely comfortable on camera, you can easily brush up your skills by preparing for a video job interview.
How Much Can I Make Working in Customer Service?
Your salary will vary depending on your exact role in customer service, how many years of experience you have, and where you’re based. Customer service managers will make more than representatives or assistants, on average. According to LMI For All, the yearly average salary in the UK is £19,760 within customer service, while the average is £26,520 for customer service managers and supervisors.
Are You Ready to Find a New Customer Service Job?
Monster can help to speed up your job search by connecting you with companies currently hiring for customer service jobs. By signing up for your free Monster profile, you can easily stay up to date on the latest job postings, receive custom job notifications directly to your inbox, and save opportunities that interest you. Today’s the day—you’re just one click away from getting that right-fit job on Monster.