Customer Service Jobs in the United Kingdom
Aviva
Norwich, ANGL
You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs. Starting salary between £23,900 and £27,300 (guaranteed increase from April from at least £25,100) based on a 35 hour weekor pro rata up to £31,200 if you prefer a 40 hour week (depending on location, skills, experience,and qualifications) .
Aviva
Glasgow, Scotland
Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence, in applying for this role you are certifying that you satisfy both of these requirements. We offer smart working with a minimum requirement of 50% from the office (you will be required to attend training for 5 weeks Mon- Fri 9-4.30 from our Maxim Park office, ML1 4WQ).
Aviva
York, Yorkshire
Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers.
Job Board Direct
£30094 Per Year
London, London
Person Specification - Member Services & Support Officer Administrative or clerical experience- EssentialCustomer service experience-Essential Experience of using a range of ICT efficiently-Essential CompetenciesA friendly and outgoing manner with an ability to make a good first impression-EssentialProven skills in accurate record keeping & policy adherence-Essential Good self-organisational skills-Desirable Works well in teams-Essential Good verbal and written communications skills in English - Essential Other Flexible with respect to working hours and tasks-EssentialA knowledge and understanding of the credit union movement-Desirable A commitment to the aims and objectives of the credit union movement-Desirable Reports to: Deputy Manager (Operations) Main purpose and scope of the Member Services Officer To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.
Fortrade
£24000 - £26000 Per Year
Watford, HC
Candidates with the relevant experience or job titles of: Sales Executive, Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Telemarketing, Account Management, Sales, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role. Your primary role will be to engage with Canadian clients (Canadian hours: 1PM-10PM BST) via phone and email, ensuring a smooth and compliant onboarding process, and assisting them in understanding key concepts related to trading.
Get Staffed Online Recruitment Online Recruitment
£20000 - £22000 Per Year
Bracknell, Southern
If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you. Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
Get Staffed Online Recruitment Online Recruitment
Birmingham, MID
They are seeing their hard work paying off as they have won seven awards, including Best Fleet Software three years in a row, a highly commended wellbeing award, two innovation awards, and one outstanding product of the year award. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK.
Get Staffed Online Recruitment Online Recruitment
£33000 - £35000 Per Year
Uddingston, Scotland
If you are passionate about customer service and want to be part of a company that values quality craftsmanship and customer satisfaction, join our client and help them continue to fly the flag for Scottish craftsmanship! Our client is seeking an experienced Customer Services Manager to join their motivated team and contribute to the ongoing success of the business.
Get Staffed Online Recruitment Online Recruitment
£22425 Per Year
Northampton, MID
Working in a varied and fast paced environment our client's Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to their customer's needs. Listening and connecting with both their customers and their internal departments to address customer's needs, their teams are problem solvers, who constantly strive to improve the customer experience.
Get Staffed Online Recruitment Online Recruitment
£22425 Per Year
Sheffield, Yorkshire
Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across their footprint and network of third-party providers. Working in a varied and fast paced environment, their Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to their customer's needs.
Get Staffed Online Recruitment Online Recruitment
£22425 Per Year
Northampton, MID
Mainly responsible for a group of your own clients who have a managed random programme, which entails planning and organising/scheduling and booking their required needs over a year programme, meeting their SLA's, KPI's using Outlook, Excel and Random software. Working in a varied and fast paced environment our clients Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and thorough Customer Care and understanding each of customer's needs.
Citation
£22575 Per Year
Wilmslow, NW
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering; alongside embracing our core values through being energetic, positive and supportive to your team, and focusing on putting the client at the heart of everything you do. Here's a taste of the perks we roll out for our extraordinary team members: * 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Citation
Norwich, ANGL
Here's a taste of the perks we roll out for our extraordinary team members: * 25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. * Assessing the skills and location of the Field Staff to ensure the right Consultant attends a client visit (considering skillsets and mileage).
Randstad CPE
£25000 - £25600 Per Year
Croydon, London
Working as part of a team in a highly successful department, you will play a key role in responding to customer queries via email and resolving billing and general account queries . Our leading professional services client based in Croydon are seeking a motivated and customer focused candidate to work within there accounting function as a Customer Service Administrator.
Randstad CPE
£26000 - £27000 Per Year
Basildon, HC
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Randstad CPE
£26000 - £27000 Per Year
Billericay, HC
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Randstad CPE
£28000 - £29000 Per Year
West End, London
Looking for an experienced Repairs Scheduler to join a leading Property Services company in North West London. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Randstad CPE
£12.9 Per Hour
Durham, TT
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Customer Service Jobs Overview
Customer service jobs are an essential part of a company’s structure. As a customer service representative, you’re the main point of contact for both new customers and current customers who need help. Without professional and helpful customer service reps, companies would lose valuable clients who have questions about their products or services or need help resolving account issues and troubleshooting problems.
The need for customer service employees is growing across the UK. In fact, customer service occupations are projected to grow by 8.4% over the next 5 years, which is higher than the average for all occupations. One of the benefits of working in customer service is that many companies hire work-from-home customer service representatives. You also don’t need any specific qualifications to work in customer service, but if you're good with people, are able to remain calm under pressure, have good communication skills, and like resolving issues, a customer service job might just be just the right fit for you.
You can increase your search for customer service jobs by exploring these more specific opportunities as well:
Customer Service Training and Skills
You don’t need any formal qualifications, degrees, or licensing to apply for a job in customer service, but GCSEs in English and maths are valued. College courses such as a Level 1 Certificate in Customer Service and a Level 2 Certificate in Contact Centre Operations might be an asset if you’re not familiar with office software or phone systems.
Some employers will ask for experience that demonstrate customer service skills, keyboard skills, and good telephone manners, but you can also apply for an intermediate apprenticeship and receive on-the-job training to pursue a career in customer service. You can check out Monster’s customer service representative job description sample for more in-depth information on what companies usually look for when hiring in this field.
In addition to a basic education and previous experience, employers hiring within customer service usually look for candidates with the following skills and qualities:
- Knowledge of product/service
- Market knowledge
- Problem-solving skills
- Documentation skills
- Phone skills
- The ability to listen
- A calm, respectful demeanour
- The ability to analyse information
- The ability to multi-task
- Attention to detail
Update Your Customer Service CV
It’s a good idea to create a resume that’s targeted to the job description and will wow a reader within the first few seconds. Monster has a specific customer service CV example you can use to increase your chances of getting noticed. Including a cover letter will put your application on the top of a recruiter’s pile. We have an article on how to write a stand-out customer service cover letter that can help you get started.
Interviewing for Customer Service Jobs
If your CV hit the spot with recruiters and you’ve been invited to an interview, you’re halfway there. If you dread job interviews, you’re not alone. Luckily, Monster can teach you how to calm your job interview nerves.
The key to a successful interview is to always come as prepared as possible by researching your potential employer, practicing your responses to common interview questions, and setting yourself up for success. A lot of companies interview their future recruits, especially remote customer service workers, through video interviews. If you’re not entirely comfortable on camera, you can easily brush up your skills by preparing for a video job interview.
How Much Can I Make Working in Customer Service?
Your salary will vary depending on your exact role in customer service, how many years of experience you have, and where you’re based. Customer service managers will make more than representatives or assistants, on average. According to LMI For All, the yearly average salary in the UK is £19,760 within customer service, while the average is £26,520 for customer service managers and supervisors.
Are You Ready to Find a New Customer Service Job?
Monster can help to speed up your job search by connecting you with companies currently hiring for customer service jobs. By signing up for your free Monster profile, you can easily stay up to date on the latest job postings, receive custom job notifications directly to your inbox, and save opportunities that interest you. Today’s the day—you’re just one click away from getting that right-fit job on Monster.