Customer Service Jobs in the United Kingdom
Fortrade
£25500 - £26500 YEAR
Watford, HC
Candidates with the relevant experience or job titles of: Sales Executive, Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Telemarketing, Account Management, Sales, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role. Your primary role will be to engage with Canadian clients (Canadian hours: 1PM-10PM BST) via phone and email, ensuring a smooth and compliant onboarding process, and assisting them in understanding key concepts related to trading.
Ad Warrior Ltd
£25225 YEAR
Wellingborough, MID
The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. •Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required.
Morgan Sindall Property Services
£26500 - £27500 YEAR
Billericay, HC
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Morgan Sindall Property Services
£28809.86 YEAR
London, London
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Morgan Sindall Property Services
£13750 YEAR
Billericay, HC
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Morgan Sindall Property Services
£40000 - £50000 YEAR
Peterborough, ANGL
Within this role, you’ll be responsible for maintaining a network of external stakeholders and community partners, to include training providers, residents and public sector contacts, whilst ensuring social value commitments are delivered, as outlined, meeting required deadlines and quality. With previous experience within CSR/Community regeneration activity and creating environmental programmes that are engaging for residents, and which addresses environmental concerns, you’ll have worked giving employability support, and managing the delivery of short employment programmes.
eRecruitSmart
£26000 - £27000 YEAR
Hull, Yorkshire
Our client operates an online car sales and short term subscription business in Hull and they are offering an opportunity for an experienced Customer Service Advisor / Dealership Administrator with strong administrative skills and a passion for delivering excellent customer service in the automotive industry. Our client offers a great range of cars at competitive prices and makes the process simple for the customer by offering the choice to buy online or view the car before buying.
eRecruitSmart
£36000 - £48600 YEAR
London, London
Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships. •Determining services needed by listening to the customer's description of their vehicle’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate.
Compass Group
Poole, SW
We believe that the little things make the world of difference and it’s our privilege to deliver great tasting food, memorable experiences, and vital support services for our clients as they host and entertain guests and boost the wellbeing and productivity of workers across all sectors. We are Compass Group UK & I, tens of thousands of talented people that provide expert catering, cleaning, vending, and facilities management services to a range of clients and sectors across England, Scotland, Wales and Ireland.
Compass Group
Cottesmore, MID
We believe that the little things make the world of difference and it’s our privilege to deliver great tasting food, memorable experiences, and vital support services for our clients as they host and entertain guests and boost the wellbeing and productivity of workers across all sectors. We are Compass Group UK & I, tens of thousands of talented people that provide expert catering, cleaning, vending, and facilities management services to a range of clients and sectors across England, Scotland, Wales and Ireland.
Compass Group
Oxford, HC
We believe that the little things make the world of difference and it’s our privilege to deliver great tasting food, memorable experiences, and vital support services for our clients as they host and entertain guests and boost the wellbeing and productivity of workers across all sectors. We are Compass Group UK & I, tens of thousands of talented people that provide expert catering, cleaning, vending, and facilities management services to a range of clients and sectors across England, Scotland, Wales and Ireland.
Compass Group
Exmouth, SW
We believe that the little things make the world of difference and it’s our privilege to deliver great tasting food, memorable experiences, and vital support services for our clients as they host and entertain guests and boost the wellbeing and productivity of workers across all sectors. From outstanding restaurant and dining experiences in amazing venues and stadiums to feeding thousands of students, patients, workers, and military personnel, we deliver warm welcomes, clean buildings and safe environments.
Compass Group
Exmouth, SW
We believe that the little things make the world of difference and it’s our privilege to deliver great tasting food, memorable experiences, and vital support services for our clients as they host and entertain guests and boost the wellbeing and productivity of workers across all sectors. From outstanding restaurant and dining experiences in amazing venues and stadiums to feeding thousands of students, patients, workers, and military personnel, we deliver warm welcomes, clean buildings and safe environments.
Arrow Electronics, Inc.
Newmarket, ANGL
We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges.
Arrow Electronics, Inc.
Harrogate, Yorkshire
We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges.
Arrow Electronics, Inc.
Harrogate, Yorkshire
We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges.
Arrow Electronics, Inc.
Newmarket, ANGL
We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges.
Nadia Al-Masud
£23550 YEAR
Hertford, Southern
Keep up to date with Saffron's product offerings and third-party services to enhance customer interactions and deliver high-quality customer service and demonstrate confidence in discussing savings, mortgages, and general inquiries. Manage customer transactions efficiently and accurately, keeping members informed of any delays or issues, handle complaints in accordance with our policy, taking ownership and providing appropriate resolutions.
Customer Service Jobs Overview
Customer service jobs are an essential part of a company’s structure. As a customer service representative, you’re the main point of contact for both new customers and current customers who need help. Without professional and helpful customer service reps, companies would lose valuable clients who have questions about their products or services or need help resolving account issues and troubleshooting problems.
The need for customer service employees is growing across the UK. In fact, customer service occupations are projected to grow by 8.4% over the next 5 years, which is higher than the average for all occupations. One of the benefits of working in customer service is that many companies hire work-from-home customer service representatives. You also don’t need any specific qualifications to work in customer service, but if you're good with people, are able to remain calm under pressure, have good communication skills, and like resolving issues, a customer service job might just be just the right fit for you.
You can increase your search for customer service jobs by exploring these more specific opportunities as well:
Customer Service Training and Skills
You don’t need any formal qualifications, degrees, or licensing to apply for a job in customer service, but GCSEs in English and maths are valued. College courses such as a Level 1 Certificate in Customer Service and a Level 2 Certificate in Contact Centre Operations might be an asset if you’re not familiar with office software or phone systems.
Some employers will ask for experience that demonstrate customer service skills, keyboard skills, and good telephone manners, but you can also apply for an intermediate apprenticeship and receive on-the-job training to pursue a career in customer service. You can check out Monster’s customer service representative job description sample for more in-depth information on what companies usually look for when hiring in this field.
In addition to a basic education and previous experience, employers hiring within customer service usually look for candidates with the following skills and qualities:
- Knowledge of product/service
- Market knowledge
- Problem-solving skills
- Documentation skills
- Phone skills
- The ability to listen
- A calm, respectful demeanour
- The ability to analyse information
- The ability to multi-task
- Attention to detail
Update Your Customer Service CV
It’s a good idea to create a resume that’s targeted to the job description and will wow a reader within the first few seconds. Monster has a specific customer service CV example you can use to increase your chances of getting noticed. Including a cover letter will put your application on the top of a recruiter’s pile. We have an article on how to write a stand-out customer service cover letter that can help you get started.
Interviewing for Customer Service Jobs
If your CV hit the spot with recruiters and you’ve been invited to an interview, you’re halfway there. If you dread job interviews, you’re not alone. Luckily, Monster can teach you how to calm your job interview nerves.
The key to a successful interview is to always come as prepared as possible by researching your potential employer, practicing your responses to common interview questions, and setting yourself up for success. A lot of companies interview their future recruits, especially remote customer service workers, through video interviews. If you’re not entirely comfortable on camera, you can easily brush up your skills by preparing for a video job interview.
How Much Can I Make Working in Customer Service?
Your salary will vary depending on your exact role in customer service, how many years of experience you have, and where you’re based. Customer service managers will make more than representatives or assistants, on average. According to LMI For All, the yearly average salary in the UK is £19,760 within customer service, while the average is £26,520 for customer service managers and supervisors.
Are You Ready to Find a New Customer Service Job?
Monster can help to speed up your job search by connecting you with companies currently hiring for customer service jobs. By signing up for your free Monster profile, you can easily stay up to date on the latest job postings, receive custom job notifications directly to your inbox, and save opportunities that interest you. Today’s the day—you’re just one click away from getting that right-fit job on Monster.