customer service advisor jobs

Near sheffield, yorkshire
76Jobs Found

76 jobs found for customer service advisor jobs Near sheffield, yorkshire

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Customer Service Advisor

Direct Line Group

BarnsleyBarnsley
12 days ago
BarnsleyBarnsley
12 days ago

This is a 6 month fixed term contract

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

What we’re looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a

  • Customer Service Advisor

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

  • You will deliver high levels of customer contact and communications throughout the vehicle repairs.
  • Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
  • Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
  • You will be accountable for your individual performance and also contributing to site performance.

Who you’ll be working with:

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.

What we’ll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

This is a 6 month fixed term contract

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

What we’re looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a

  • Customer Service Advisor

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

  • You will deliver high levels of customer contact and communications throughout the vehicle repairs.
  • Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
  • Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
  • You will be accountable for your individual performance and also contributing to site performance.

Who you’ll be working with:

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.

What we’ll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

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Customer Service Business Apprenticeship

National Health Service

Sheffield, Yorkshire
2 days ago
Sheffield, Yorkshire
£7.228k - £7.228k Per Year
2 days ago
£7.228k - £7.228k Per Year

Job Reference: 425-A-21-48108

Employer:
Sheffield Children's NHS Foundation Trust
Department:
Learning and Organisational Development
Location:
Sheffield
Salary:
£4.30 per hour

Salary: £161.25 per week training wage from April 1st 2021

Location: Sheffield Childrens NHS Foundation Trust Sites

Fixed Term: 13 – 15 Months (completing on pass of end Point assessment)

Hours: 37.5 per week

Would you like a Career in Customer Service with an emphasis on Business Administration and be part of the NHS Administration and Clerical Services.

If so, we are looking for enthusiastic and motivated individuals to join us at Sheffield Children’s NHS Foundation Trust across all service sites.

This is a fantastic opportunity for individuals who want to begin their career in Customer Service and Business Administration, gain a Level 2 Customer Service Practitioner Award and learn a variety of customer service & administration skills.

Our Apprenticeship programme provides exciting future pathways into career areas:

  • Corporate services that can lead to a variety of career routes - such as Education/Training, and HR
  • Patient facing services that will lead onto a breath of career routes – Receptionists, Medical secretary support, and general administration roles in a variety of departments

Beginning in May 2021, these positions will be based across a variety of the Trust locations. These positions are department based and as such you will:

  • Be part of a team and will be contributing to the smooth running of Trust patient services.
  • Using different methods of communication to interact with new and existing customers ie families, staff, public, both internally and externally.
  • Learn how to develop IT skills, deal with sensitive and confidential information, handle telephone calls and increase your communication skills with a variety of professionals and service users.

You will be employed on a fixed term training contract of 37.5 hours per week with a generous entitlement to 27 days Annual leave in addition to 8 days public holidays. You will be given time during your working hours to attend college and produce your written portfolio.

You must have at least 4 GCSEs at grades 8-3 (A*-D) including Maths and English, or the equivalent qualifications. You will be required to provide original copies of your qualification certificates prior to interview or confirmation from Education provision of expected grades if shortlisted. You must not already hold a Level 2 or above qualification in the same subject area.

Closing date for applications 21st March, 2021

Shortlisting w/c 22nd March, 2021

Interviews will take place on 14th April, 2021 will which will be held via Microsoft teams

You are required to provide at least two referees in your application. Please ensure that these are not relatives or friends and that up to date contact details are provided.

For further information regarding the post, please contact: Anne-Marie Lynch – anne-maire2@nhs.net

You will be notified whether you have been shortlisted for an interview by you NHS Jobs account.



All communication throughout the application process will be via e-mail therefore please check your e-mail account and NHS Jobs account regularly. References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an email address for all referees when completing your application form.
The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If a DBS check is required for the post you are applying for any offer of employment will be provisional on a satisfactory DBS check being obtained.

In line with other NHS Organisations in the Yorkshire and Humber Region a successful candidate appointed into a post within this Trust will be required to pay the DBS check fee (£45). This is customarily payable over 4 months as a salary deduction once employed by the Trust. If you receive a conditional offer letter, complete your DBS application and later withdraw from the recruitment process, an invoice will be raised via the Trust's finance department to recoup the outlay.


Sheffield Children’s NHS Foundation Trust in accordance with the Equal Opportunities policy is committed to treating all individuals equally irrespective of age, race, social background, gender, sexual preference, colour, disability, nationality, ethnic origin, marital status, religion or trade union membership.
Sheffield Children's NHS Foundation Trust reserves the right to close vacancies earlier than originally stated, if sufficient applications are received.

Please note that Sheffield Children's NHS Foundation Trust do not reimburse any incurred interview expenses.

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Customer Service Advisor

CAPITA

Rotherham, Yorkshire
Today
Rotherham, Yorkshire
Today
Job Title: Customer Service Advisor
Location: Working at our office at Capita, Wath-Upon-Dearne
Salary: £18,135 per annum
Permanent Role

Job title:

Customer Service Advisor

Job Description:

Support a faster national response as a Customer Service Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

In this role, you’ll take calls from a wide range of customers with a variety of queries ranging from billing enquiries to complaint handling to network issues. It will be your job to provide a warm, friendly and professional welcome to all and proactively try to resolve their query as quickly and efficiently as possible. We’ll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued, understood and listened to. There’s a real team spirit and everyone supports and motivates each other.

What you’ll be doing:

  • supporting with inbound calls within a contact centre
  • delivering a service which makes your customers feel valued and supported
  • dealing with a number of customer questions and queries regarding billing, general enquires and helping to improve their service

What we’re looking for:

  • confidence and the ability to communicate clearly and effectively
  • an ability to learn new skills quickly including adopting new processes and technology
  • an ability to think on your feet and adapt to different situations
  • a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

  • A competitive salary
  • 22 days’ holiday (pro rata) plus public holidays
  • Pension scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.


Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Rotherham

,

United Kingdom

Time Type:

Contract Type:

Permanent
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Customer Services Administrator

TALENTSPA LIMITED

Sheffield, Yorkshire
1 day ago
Sheffield, Yorkshire
1 day ago

Customer Services Administrator

Location: Atlas Way, Sheffield

Salary: Competitive

Hours of Work: 37.75 hours a week, Monday to Friday

Contract Type: 6-month Fixed Term Contract

About the Company:

Blatchford is a multi-award-winning manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.  Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We have an excellent opportunity for a Customer Services Administrator to join our expert customer services team based at our site in Atlas Way, Sheffield.   This is a 6-month fixed term contract to cover maternity leave.

We are looking for someone who is passionate about delivering exceptional customer service to our internal and external customers alike! 

Customer Services Administrator Responsibilities:

•Liaise with customers to ensure service levels are maintained.
•Progress customer orders to ensure delivery targets are achieved.
•Ensure customers are informed of the progress of their deliveries.
•Process sales invoices to achieve financial targets.
•Process any returned products and issue credit notes
•Respond to credit control and purchase ledger queries
•Produce customer reports

Customer Services Administrator Requirements:

•A flexible, customer focussed approach
•Excellent communication skills
•The ability to liaise at all levels
•Great organisational skills with the ability to prioritise and manage your own workload effectively
•To be a great team player.

 If you think that you are suitable for this Customer Services Administrator role, please apply now!

In return we offer a competitive package, excellent benefits and the opportunity to work as part of an expert customer services team within a specialist organisation.

Closing Date: 12 March 2021

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Customer Service Advisor

Elevation Recruitment

Barnsley, Yorkshire
6 days ago
Barnsley, Yorkshire
£18.5k - £19.75k Per Year
6 days ago
£18.5k - £19.75k Per Year
Elevation Recruitment Group are recruiting a Customer Service Representative for a manufacturing business in Barnsley. You will be the main contact between the client base and the internal teams and will assist in the growth and development of the business.
Customer Service Representative responsibilities will include:
*Build, develop and grow relationships with the customer base
*Manage the processing of customer orders & schedules
*Work collaboratively with Purchasing, Operations, Supply Chain and the Technical teams, ensuring delivery to customer requirements
*Support the sales team with the management of their individual accounts
*Monitor & report on KPI's (delivery performance, contract review, customer complaints)
*Escalate any issues quickly and constructively
To be considered for this role you must be able to demonstrate the following skills and experience:
*Commitment to excellent customer service, including awareness of specific customer needs
*Good administration and organisational skills
*Able to deal with all customer issues and queries professionally
*Accuracy - excellent attention to detail
*Educated to a degree level
*Experience of working in a manufacturing environment (desirable)
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
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Customer Service Advisor

Blok 'N' Mesh UK Ltd

Grimethorpe, Yorkshire
5 days ago
Grimethorpe, Yorkshire
5 days ago

Blok 'N' Mesh Global Ltd have an exciting opportunity available for a Customer Service Advisor to join the team for 1 year maternity cover, with the possibility of a full-time, permanent role. The role will be based in Grimethorpe and you will receive a competitive salary.

Blok ‘N’ Mesh are the UK's leading supplier of temporary fencing.

The Customer Service Role

You will be required to handle incoming calls, process orders and off-hires, whilst providing outstanding customer service to our customers. An excellent telephone manner and computer literacy are essential for this role. 

Previous experience in a similar position is advantageous, although full training will be given.

Basic hours of work are Monday to Friday, 8am to 5pm, 40 per week.

If you feel you have the skills and experience to become the new Customer ServiceAdvisor then please click “Apply” today!

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Customer Service Administrator

Elevation Recruitment

Rotherham, Yorkshire
1 day ago
Rotherham, Yorkshire
£18k - £19k Per Year
1 day ago
£18k - £19k Per Year
Elevation Recruitment Group are currently recruiting for a customer service administrator to work for our client based in Rotherham.
We're looking for someone who is passionate about providing outstanding customer service as you will be supporting the team in ensuring that the customer is at the heart of everything you do.
Responsibilities will include but will not be limited to:
*Assisting customers via email and phone
*Investigate and resolve any customer queries their full satisfaction
*Handle refunds including via PayPal
*Handle payment queries
*Handle courier claims
*Other general administrative tasks as required
What we are looking for:
*Excellent communication and people skills
*A good understanding of the needs of customers
*An excellent eye for detail
*Computer literate and quick with picking up systems
*The ability to multi-task and handle sometimes stressful situations
*Effective time management and prioritising skills
Hours of work are 9 - 5pm with occasional Saturday working approx. 1 weekend per month (Max 37.5 hours per week)
Salary payable is £18,000 rising to £19,000 after successful completion of 6 months probation period.
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
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Customer Service Adviser

CAPITA

Rotherham, Yorkshire
Today
Rotherham, Yorkshire
Today
Salary: £18,135 per annum
Location: Working from home, will need to occasionally come into our Dearne Valley site for meetings so must live within 20 miles of the site.
Type of contract: Permanent
Hours: Full-time 37.5hrs

Job title:

Customer Service Adviser

Job Description:

Support a faster national response as a customer service adviser

We’re supporting our clients to adapt to the unprecedented circumstances brought about by COVID-19. We’re currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year.

We encourage diversity and provide a warm, friendly and supportive environment where colleagues are listened to and feel valued. Our vision is to be the No.1 in the UK for Customer Satisfaction – always and we’ll provide you with the knowledge and support you need to help make this happen. We’ll work with you every step of the way to make sure you’re getting the most out of your role. We’ll provide you with the equipment and training you need to get started, however, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.

What you’ll be doing:

  • Supporting with inbound calls in a virtual call centre, working from home
  • Delivering a service which makes your customers feel valued
  • Dealing with a number of customer questions and queries.

What we’re looking for:

  • Confidence and the ability to communicate clearly and effectively
  • An ability to learn new skills quickly including adopting new processes and technology
  • An ability to think on your feet and adapt to different situations
  • A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
  • A private home working environment including suitable broadband connection and a quiet space to work.

What’s in it for you?

  • A competitive salary
  • 22 days’ holiday plus public holidays
  • Pension scheme and a childcare scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role.


We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices.
Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.
The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Rotherham

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Customer Service Advisor (Part-Time)

Elevation Recruitment

Barnsley, Yorkshire
6 days ago
Barnsley, Yorkshire
£18k - £18.5k Per Year
6 days ago
£18k - £18.5k Per Year
Elevation Recruitment Group Business Support are currently recruiting on behalf of a truly impressive, established manufacturing business, as they look to appoint a professional Customer Service Advisor. The position is part-time working 4 hours a day, Monday to Thursday.
The business boasts modern, open plan offices and is in a great location, very easily accessible and they also offer free parking on site.
The purpose of the role is to provide an outstanding level of customer service and ensure that the customer's experience with the business is to the highest standard at all times. The successful candidate will be dealing with a wide portfolio of customers and it is imperative that each and everyone receives the most professional of services.
Duties & Responsibilities Include:
- The first point of contact for all customers
- Maintain accurate, concise and meaningful records of all communication
- Build and strengthen relationships with customer base
- Proactively speak to customers to provide them with an order update status, always being
mindful that on occasion this may be a difficult call should the update not be in line with
customer requirements
- Operate in a manner to ensure customer relationships are of the highest standard
- Processing customer orders to ensure on-time delivery
Elevation Recruitment Group are keen to speak to applicants with the following:
- At least 12 months in a customer service environment where professional, personal service is the aim
- Previous experience in a quality assured environment
- Experience dealing with order processing and delivery issues and queries
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Administration positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
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INBOUND CUSTOMER SERVICE - 2PM-10PM

ant marketing

Sheffield, Yorkshire
2 days ago
Sheffield, Yorkshire
2 days ago
Inbound Customer Service
Immediate start dates are available
We're looking for energetic and enthusiastic individuals to join our Call Centre. Within this role, you will be answering calls and responding to online queries for customers in relation to their online orders.
This position is based at our Head Office (S2 4QA) which is a short walk from the city centre and has excellent transport links.
We are looking for candidates that are also able to work from home, ie, have a good internet connection and an appropriate workspace (laptop & headset would be provided.) You would work from the office until the management team feels comfortable with your performance.

*Please note, we will only consider applicants within a reasonable commuting distance, as you will be required to work from the office also.
WHAT WILL YOU BE DOING….
  • Receiving incoming calls and emails from customers regarding online orders placed
  • Maintaining a high standard of quality work to ensure that customers are treated fairly
  • Reporting to your Team Manager
  • Where necessary, refer issues to relevant internal /external department using correct escalation procedures
  • Representing our clients brand well and ensuring customers are kept satisfied

IDEAL CANDIDATES
  • Have excellent written & verbal communication and customer service skills
  • Able to work at a fast pace, but also maintain a high standard of quality

HOURS OF WORK
Normal working hours will be between 2PM-10PM Mon-Fri and 1 in 3 weekends.
Full time work - 37.5 hours per week
Training will be 9AM-5PM Mon-Fri for the first week.
WHAT WE WILL GIVE YOU
  • £8.30-£8.72 per hour starting rate which will increase based on length of service and performance
  • 20 days holiday which increases with length of service plus 8 days bank holiday (some will be in lieu where you are required to work)
  • You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
  • We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team

Join us and you will be representing global brands and delivering excellent customer service.
We are a long standing Sheffield based Call Centre, and we are committed to continuing to develop a stable and secure based business for our staff and our clients. We are a long standing Sheffield based Call Centre, and we are committed to continuing to develop a stable and secure based business for our staff and our clients.

Posted

12 days ago

Description

This is a 6 month fixed term contract

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

What we’re looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a

  • Customer Service Advisor

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

  • You will deliver high levels of customer contact and communications throughout the vehicle repairs.
  • Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
  • Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
  • You will be accountable for your individual performance and also contributing to site performance.

Who you’ll be working with:

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.

What we’ll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

This is a 6 month fixed term contract

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

What we’re looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a

  • Customer Service Advisor

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

  • You will deliver high levels of customer contact and communications throughout the vehicle repairs.
  • Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
  • Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
  • You will be accountable for your individual performance and also contributing to site performance.

Who you’ll be working with:

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.

What we’ll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

Source: Direct Line Group