Job Reference: 425-A-21-48108

Employer:

Sheffield Children's NHS Foundation Trust

Department:

Learning and Organisational Development

Location:

Sheffield

Salary:

£4.30 per hour

Job title:

Job Description:

Support a faster national response as a Customer Service Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

In this role, you’ll take calls from a wide range of customers with a variety of queries ranging from billing enquiries to complaint handling to network issues. It will be your job to provide a warm, friendly and professional welcome to all and proactively try to resolve their query as quickly and efficiently as possible. We’ll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued, understood and listened to. There’s a real team spirit and everyone supports and motivates each other.

What you’ll be doing:

• supporting with inbound calls within a contact centre
• delivering a service which makes your customers feel valued and supported
• dealing with a number of customer questions and queries regarding billing, general enquires and helping to improve their service

What we’re looking for:

• confidence and the ability to communicate clearly and effectively
• an ability to learn new skills quickly including adopting new processes and technology
• an ability to think on your feet and adapt to different situations
• a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

• A competitive salary
• 22 days’ holiday (pro rata) plus public holidays
• Pension scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type:

Customer Services Administrator

Location: Atlas Way, Sheffield

Salary: Competitive

Hours of Work: 37.75 hours a week, Monday to Friday

Contract Type: 6-month Fixed Term Contract

About the Company:

Blatchford is a multi-award-winning manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.  Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We have an excellent opportunity for a Customer Services Administrator to join our expert customer services team based at our site in Atlas Way, Sheffield.   This is a 6-month fixed term contract to cover maternity leave.

We are looking for someone who is passionate about delivering exceptional customer service to our internal and external customers alike! 

Customer Services Administrator Responsibilities:

•Liaise with customers to ensure service levels are maintained.
•Progress customer orders to ensure delivery targets are achieved.
•Ensure customers are informed of the progress of their deliveries.
•Process sales invoices to achieve financial targets.
•Process any returned products and issue credit notes
•Respond to credit control and purchase ledger queries
•Produce customer reports

Customer Services Administrator Requirements:

•A flexible, customer focussed approach
•Excellent communication skills
•The ability to liaise at all levels
•Great organisational skills with the ability to prioritise and manage your own workload effectively
•To be a great team player.

 If you think that you are suitable for this Customer Services Administrator role, please apply now!

In return we offer a competitive package, excellent benefits and the opportunity to work as part of an expert customer services team within a specialist organisation.

Closing Date: 12 March 2021

Blok 'N' Mesh Global Ltd have an exciting opportunity available for a Customer Service Advisor to join the team for 1 year maternity cover, with the possibility of a full-time, permanent role. The role will be based in Grimethorpe and you will receive a competitive salary.

Blok ‘N’ Mesh are the UK's leading supplier of temporary fencing.

The Customer Service Role

You will be required to handle incoming calls, process orders and off-hires, whilst providing outstanding customer service to our customers. An excellent telephone manner and computer literacy are essential for this role. 

Previous experience in a similar position is advantageous, although full training will be given.

Basic hours of work are Monday to Friday, 8am to 5pm, 40 per week.

If you feel you have the skills and experience to become the new Customer ServiceAdvisor then please click “Apply” today!

Job title:

Job Description:

Support a faster national response as a customer service adviser

We’re supporting our clients to adapt to the unprecedented circumstances brought about by COVID-19. We’re currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year.

We encourage diversity and provide a warm, friendly and supportive environment where colleagues are listened to and feel valued. Our vision is to be the No.1 in the UK for Customer Satisfaction – always and we’ll provide you with the knowledge and support you need to help make this happen. We’ll work with you every step of the way to make sure you’re getting the most out of your role. We’ll provide you with the equipment and training you need to get started, however, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.

What you’ll be doing:

• Supporting with inbound calls in a virtual call centre, working from home
• Delivering a service which makes your customers feel valued
• Dealing with a number of customer questions and queries.

What we’re looking for:

• Confidence and the ability to communicate clearly and effectively
• An ability to learn new skills quickly including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• A private home working environment including suitable broadband connection and a quiet space to work.

What’s in it for you?

• A competitive salary
• 22 days’ holiday plus public holidays
• Pension scheme and a childcare scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role.

We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices.
Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.
The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type:

• Receiving incoming calls and emails from customers regarding online orders placed
• Maintaining a high standard of quality work to ensure that customers are treated fairly
• Reporting to your Team Manager
• Where necessary, refer issues to relevant internal /external department using correct escalation procedures
• Representing our clients brand well and ensuring customers are kept satisfied

• Have excellent written & verbal communication and customer service skills
• Able to work at a fast pace, but also maintain a high standard of quality

• £8.30-£8.72 per hour starting rate which will increase based on length of service and performance
• 20 days holiday which increases with length of service plus 8 days bank holiday (some will be in lieu where you are required to work)
• You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
• We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team