customer service advisor jobs

Near pudsey, yorkshire
101Jobs Found

101 jobs found for customer service advisor jobs Near pudsey, yorkshire

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Customer Service Advisor

CAPITA

Leeds, Yorkshire
4 days ago
Leeds, Yorkshire
4 days ago
Job Title: Customer Service Advisor
Location: Working at our office in Arlington Business Centre, Leeds
Salary: £18,135 per annum
Permanent Role

Job title:

Customer Service Advisor

Job Description:

Support a faster national response as a Customer Service Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

In this role, you’ll take calls from a wide range of customers with a variety of queries ranging from billing enquiries to complaint handling to network issues. It will be your job to provide a warm, friendly and professional welcome to all and proactively try to resolve their query as quickly and efficiently as possible. We’ll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued, understood and listened to. There’s a real team spirit and everyone supports and motivates each other.

What you’ll be doing:

  • supporting with inbound calls within a contact centre
  • delivering a service which makes your customers feel valued and supported
  • dealing with a number of customer questions and queries regarding billing, general enquires and helping to improve their service

What we’re looking for:

  • confidence and the ability to communicate clearly and effectively
  • an ability to learn new skills quickly including adopting new processes and technology
  • an ability to think on your feet and adapt to different situations
  • a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

  • A competitive salary
  • 22 days’ holiday (pro rata) plus public holidays
  • Pension scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.


Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Leeds

,

United Kingdom

Time Type:

Contract Type:

Permanent
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Customer Service Advisor

CAPITA

Leeds, Yorkshire
4 days ago
Leeds, Yorkshire
4 days ago
Job Title: Customer Service Advisor
Start date: Various start dates available
Contract: Permanent
Location: Working at Arlington Business Centre office
Salary: £18,525
Shift/Hours: 37.5 hours per week. Flexible between Monday - Sunday 8am - 10pm, working 5 days out of 7.

Job title:

Customer Service Advisor

Job Description:

Deliver premium level customer service on behalf of Capita

Customer Support

At Capita Customer Management, we house a Centre of Excellence at our fantastic offices at Arlington Business Centre in Leeds. We want to go beyond just making our customers happy. We want to provide a personalised, premium service which can continually improve their experience. Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it.

What you’ll be doing

Supporting our customers in any way they need it, is the simple answer.

We can receive calls regarding any aspect of our products or services on any given day, and you will be responsible for being responsive to the customer communications. Our main ask of you is that the customer feels they have received the best service possible. If you are empathetic, a good listener, understanding and resolution-focused, then customers will feel that in their transactions with you.

And that’s all we really require on a daily basis; you just being you!

As for your development, we’ve designed a programme to transform our ambassadors as they grow. From the moment you join us, you’ll benefit from training and development opportunities that will help you reach your full potential.

What we’re looking for

Someone who:

  • thinks a little differently
  • is always willing to take full ownership for customers’ issues
  • sees people for who they are and can adapt as required
  • wants to learn about emerging tech and products

Benefits

As part of our team you’ll benefit from additional ongoing coaching and development and the chance to earn yourself a bonus if you can deliver the highest levels of customer satisfaction. Then you also have the regular perks of being part of Capita too:

  • A competitive salary
  • 23 days annual leave plus Bank Holidays dependent on shift pattern
  • A pension scheme
  • A wide range of discounts on many products and services
  • Interest free season ticket loans
  • Monthly incentive schemes
  • Cycle2work scheme
  • A free city centre shuttle bus service.

What we hope you’ll do next

Simply fill in the application from by clicking apply now. If you have any questions, then feel free to get in touch with Customermanagement2@capita.co.uk before you start.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It’s important to note that where our offices are open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our employees and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Leeds

,

United Kingdom

Time Type:

Contract Type:

Permanent
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Customer Experience Advisor

CAPITA

Leeds, Yorkshire
4 days ago
Leeds, Yorkshire
4 days ago
Job Title: Customer Service Advisor – Trade UK
Location: Training in our COVID safe office in Leeds City Centre, the role will then be homeworking until restrictions are lifted. Once restrictions are lifted employees will be required to work from our Leeds site
Salary: £18,135 per annum
Permanent Role

Job title:

Customer Experience Advisor

Job Description:

Job title:

Customer Service Advisor – Trade UK

Job Description:

Support a faster national response as a Customer Service Advisor for Trade UK

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

In this role, you’ll be taking calls from business customers, dealing with general enquiries, complaints and credit management. The role is a combination of email correspondence and telephony. We’ll train you to deliver a service that is friendly, professional and reliable so that each caller feels understood and listened to. There’s a real team spirit and everyone supports and motivates each other.

What you’ll be doing:

  • supporting with inbound calls within a contact centre
  • replying to written customer queries via email
  • delivering a service which is professional, informative and makes the caller feel supported

What we’re looking for:

  • confidence and the ability to communicate clearly and effectively
  • excellent written English and the ability to compose written responses to customers
  • an ability to learn new skills quickly including adopting new processes and technology
  • an ability to think on your feet and adapt to different situations
  • a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

  • A competitive salary
  • 22 days’ holiday (pro rata) plus public holidays
  • Pension scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.


Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Leeds

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Dutch speaking IT Customer Service Advisor

French Selection UK

Wakefield, Yorkshire
3 days ago
Wakefield, Yorkshire
£19.999k - £20k Per Year
3 days ago
£19.999k - £20k Per Year

FRENCH SELECTION UK
Dutch speaking IT Customer Service Advisor

IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, West Yorkshire, Yorkshire, Dutch
Salary: cca. £20,000 p.a. + Benefits
Location: Wakefield area, West Yorkshire
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford,Doncaster, Rochdale, M1, M62,  West Yorkshire, South Yorkshire
Ref: 362D
VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference 362D
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
*** Position is available with immediate start ***
*** After few weeks office based training the role is flexi home based regarding the current situation ***
*** Candidate ideally a car owner as the company is difficult to reach by public transport ***
The Company:
Our client is a fast growing company selling their products across Europe.
Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.
The Role:
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical and products problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries
The Candidate:
- Fluent in Dutch (written and spoken)
- Fluent in English (written and spoken) to high standard
- IT help desk, technical customer service experiences required
- IT studies and hardware knowledge would be a strong advantages
- Experience in the IT sector is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- Car owner due to the company's location (no direct public transport from Leeds)
The Salary:
cca. £20,000 p.a. + Benefits
*** Position is available with immediate start ***
*** After few weeks office based training the role is flexi home based regarding the current situation ***
*** Candidate ideally a car owner as the company is difficult to reach by public transport ***
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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Finnish speaking IT Customer Service Advisor

French Selection UK

Wakefield, Yorkshire
4 days ago
Wakefield, Yorkshire
£19.999k - £20k Per Year
4 days ago
£19.999k - £20k Per Year
FRENCH SELECTION UK
Finnish speaking IT Customer Service Advisor
IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, West Yorkshire, Yorkshire, Finnish, Scandinavian
Salary: cca. £20,000 p.a. + Benefits
Location: Wakefield area, West Yorkshire
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford,Doncaster, Rochdale, M1, M62,  West Yorkshire, South Yorkshire
Ref: 362SCF
VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference 362SCF
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
*** Candidate must be a car owner as the company is difficult to reach by public transport ***
*** Open to recent graduate too, training will be provided ***
The Company:
Our client is a fast growing company selling their products across Europe.
Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.
The Role:
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical and products problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries
The Candidate:
- Fluent in Finnish (written and spoken)
- Fluent in English (written and spoken) to high standard
- IT help desk, technical customer service experiences required
- IT studies would be a strong advantages
- Experience in the IT sector is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate
- Car owner due to the company's location (no local public transport)
The Salary:
cca. £20,000 p.a. + Benefits
*** Candidate must be a car owner as the company is difficult to reach using public transport ***
*** Open to recent graduate too, training will be provided ***
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.
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Customer Service Advisor

Mitie

Leeds, Yorkshire
3 days ago
Leeds, Yorkshire
3 days ago
Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Values:
Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promiseto our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Job Description

Mitie has a great opportunity at Hammerson Victoria Shopping Centre. We are looking for an experienced Customer Service Advisor to join the team on site. Your shift pattern will be discussed in interview however some night work will be required. The pay rate of £9.00 per hour will apply. You will report into the sites Security Shift Manager. 

Person Specification

  • Flexible Approach to work to suit the business needs. 

  • Excellent communication skills are required both written and verbal. 

  • It is important the Customer Service Advisor is calm under pressure

  • Process parcel collection & drop off's

  • Deal with all aspects of gift cards 

  • General customer enquiries  

  • Feedback cards and hands-free shopping service. 

  • Assist Marketing with promotions 

Qualifications
  • Door Supervisor licence would be preferable but not essential.
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Customer Service Advisor - Temporary

TALENTSPA LIMITED

Shipley, Yorkshire
24 days ago
Shipley, Yorkshire
24 days ago

Customer Service Advisor – Temporary

Location: Shipley, West Yorkshire

Salary: Competitive

About the Customer Service Advisor Role:

The Customer Relations Team is responsible for all front-line customer call handling. This includes allocating field resources for response engineer work and dealing with billing and prepayment queries.

Whilst the following key primary and secondary tasks are undertaken it is essential that the respective escalation procedures are adhered to and followed at all times.  Additionally, it is expected that all team members will work extremely closely together forming and maintaining a strong team environment including the fostering of a close working relationship with their respective regional engineering team.  Due to the operational nature of this role, this team unit is seen as an essential component to the successful delivery of the operational objectives and the wider ranging success of Switch2 Energy Limited.

Customer Service Advisor Responsibilities:

•Call Handling – to take and manage the following calls in a highly professional manner from our broad range of customers, logging the information correctly and as fully as possible on our bespoke SMART Serve System (SMS), offering service appointments where appropriate, and managing the expectations of the caller in accordance with the Companies policies and ethos.
•Prepayment or POS Queries;
•Response Maintenance Calls;
•Billing queries and payment arrangements
•Engineer Queries
•Dealing with Complaints
•Scheduling, Appointments – where an appointment is required ensure that these are agreed in accordance with our contractual obligations wherever possible, the availability of the regional resources and the current WIP schedule.  In the event that a proposed or agreed appointment cannot be honoured make contact with the customer and re-schedule their appointment as appropriate.
•Billing Queries – we must handle all billing queries and disputes in an efficient and effective manner. Any customer issues with pre-payment metering must be resolved as quickly as possible. These tasks should be completed following the company guidelines.

Customer Service Advisor Requirements:

•Excellent communication skills. Comfortable with use of telephone systems. The ability to liaise with both Customers, clients and Engineers via the telephone and email in a professional, highly organised and professional manner.
•The ability to demonstrate knowledge of call management systems in a fast paced Service Environment.
•Experience in a Call Centre/Customer related role.
•Deal with changing environment from highly pressurised to quieter times
•Geographic awareness of the UK.
•Comprehensive PC Skills including the familiarity of the Microsoft Office Package (Excel, Word, Outlook, SharePoint) the ability to feedback performance issues associated with internal software.
•Knowledge, Training and Relevant Experience to do the job
•Educated to GCSE ‘O’ level standard or NVQ level 2 or 3 in customer service or administration.

If you think that you are suitable for this Customer Service Advisor role, please apply now!

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Customer Service Advisor

Direct Line Group

BarnsleyBarnsley
16 days ago
BarnsleyBarnsley
16 days ago

This is a 6 month fixed term contract

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

What we’re looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a

  • Customer Service Advisor

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

  • You will deliver high levels of customer contact and communications throughout the vehicle repairs.
  • Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
  • Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
  • You will be accountable for your individual performance and also contributing to site performance.

Who you’ll be working with:

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.

What we’ll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

This is a 6 month fixed term contract

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

What we’re looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a

  • Customer Service Advisor

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

  • You will deliver high levels of customer contact and communications throughout the vehicle repairs.
  • Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
  • Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
  • You will be accountable for your individual performance and also contributing to site performance.

Who you’ll be working with:

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.

What we’ll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

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Customer Service Advisor

Page Personnel United Kingdom

Knaresborough, Yorkshire
3 days ago
Knaresborough, Yorkshire
3 days ago
As Customer Service Advisor you will report to the Customer Service Manager and will be responsible for looking after a number of client accounts to ensure an excellent service is provided. Duties will include:
  • Liaising with clients via both phone and email in a professional manner
  • Resolving any issues with client orders in a timely manner
  • Alerting clients of any issues or delays with their order
  • Working closely with the sales team
  • Taking and sharing customer feedback

Be immediately available

Have held a similar role previously - customer service experience in a manufacturing business is ideal but not essential

Basic salary £23,000 - £27,000 + immediate start + free parking + potential for contract extension

Page Personnel are working alongside a Knaresborough based manufacturing business to recruit a Customer Service Advisor on a 6 month contract.

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Customer Service Advisor

Direct Line Group

LeedsLeedsLeedsLeeds
6 days ago
LeedsLeedsLeedsLeeds
6 days ago

Leeds Customer Advisor & Roadside Rescue

Our salary package starts from £21,255 - £22,628 depending on experience and includes a 9% pension contribution.
You’ll also have an opportunity to earn an additional bonus between £1,200 to £3,600 per annum (dependant on the role and your performance) or you'll be entitled to a shift allowance.

What we’re looking for:
Our Customer Advisors are the first point of contact for many of our customer and we have a variety of teams that are here to support them each day. We're looking for people to join our Customer Service, Sales, Roadside Rescue, Retention or our Pet and Travel teams.
As an advisor you will interacting with a wide variety of people every day, so you'll need to be able to adapt your approach, listen and understand our customer needs, as well as capturing information and providing a phenomenal level of service. 

What you’ll be doing:
Our Customer Advisor roles are very similar. You’ll be taking care of customer queries, supporting with insurance renewals and talking through the benefits of additional insurance products and services. Whether that it across our Direct Line, Churchill, Green Flag or Privilege brands you'll work with some great people and make a difference to our customers. 

Roadside Rescue teams for Green Flag assist our customers at the roadside if they have broken down or have damaged their vehicle. They may even be dealing with customer queries as well as talking through the benefits of our Green Flag product. Working in Rescue is not a 9am-5pm, Monday-to-Friday job and, as a result, we offer a wide choice of different shift options, which attract various shift allowances.
This role will give you more than a sales and service experience as it you will also be looking after customers roadside rescue claims. In this role you’ll be at the heart of our business and you’ll need be enthusiastic, upbeat and committed to delivering the best service.

You'll need to....

  • Keep our customers at the heart of what you do

  • Be proactive in your approach

  • Be self motivated and a problem solver

  • Take ownership

  • Be empathetic and understanding

  • Have a suitable home working environment

  • Be commutable to the office


These roles are phone based, the days will be busy, but they’ll fly by! You’ll need to be upbeat and adapt to change well. There will be plenty of opportunity to develop your skills, take on additional learning to build an amazing career here.
You don’t need to have previous experience for these roles, but if you do we’ll review your experience and pay dependant on this.


What hours will you be working?

We are here when are customers need us and this can be at different times of the day over Monday to Sunday. These roles do work on a full-time shift basis, that we can talk you through in more detail.
37.5 hour working week 


Our Customer Advisor shifts are between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00


Our Roadside Rescue teams are open 24/7 and shifts can often be between 7am and 10pm Monday to Sunday. We do pay additional shift allowances for consultants that are required to work unsociable hours in order to service our customers


Shift and training information will be discussed at interview and offer stage

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge. We also have team lunches, wellness walks and team nights out.

COVID-19 update:

We’re actively looking for people to join our teams and we’re committed in protecting your health and wellbeing during every step of our recruitment process.

If you’re successful in securing a role with us you’ll find we’ll be doing things a little bit differently and we will be looking for people who can work between home and the office, when it is safe to do so.

We’ll work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!

Leeds Customer Advisor & Roadside Rescue

Our salary package starts from £21,255 - £22,628 depending on experience and includes a 9% pension contribution.
You’ll also have an opportunity to earn an additional bonus between £1,200 to £3,600 per annum (dependant on the role and your performance) or you'll be entitled to a shift allowance.

What we’re looking for:
Our Customer Advisors are the first point of contact for many of our customer and we have a variety of teams that are here to support them each day. We're looking for people to join our Customer Service, Sales, Roadside Rescue, Retention or our Pet and Travel teams.
As an advisor you will interacting with a wide variety of people every day, so you'll need to be able to adapt your approach, listen and understand our customer needs, as well as capturing information and providing a phenomenal level of service. 

What you’ll be doing:
Our Customer Advisor roles are very similar. You’ll be taking care of customer queries, supporting with insurance renewals and talking through the benefits of additional insurance products and services. Whether that it across our Direct Line, Churchill, Green Flag or Privilege brands you'll work with some great people and make a difference to our customers. 

Roadside Rescue teams for Green Flag assist our customers at the roadside if they have broken down or have damaged their vehicle. They may even be dealing with customer queries as well as talking through the benefits of our Green Flag product. Working in Rescue is not a 9am-5pm, Monday-to-Friday job and, as a result, we offer a wide choice of different shift options, which attract various shift allowances.
This role will give you more than a sales and service experience as it you will also be looking after customers roadside rescue claims. In this role you’ll be at the heart of our business and you’ll need be enthusiastic, upbeat and committed to delivering the best service.

You'll need to....

  • Keep our customers at the heart of what you do

  • Be proactive in your approach

  • Be self motivated and a problem solver

  • Take ownership

  • Be empathetic and understanding

  • Have a suitable home working environment

  • Be commutable to the office


These roles are phone based, the days will be busy, but they’ll fly by! You’ll need to be upbeat and adapt to change well. There will be plenty of opportunity to develop your skills, take on additional learning to build an amazing career here.
You don’t need to have previous experience for these roles, but if you do we’ll review your experience and pay dependant on this.


What hours will you be working?

We are here when are customers need us and this can be at different times of the day over Monday to Sunday. These roles do work on a full-time shift basis, that we can talk you through in more detail.
37.5 hour working week 


Our Customer Advisor shifts are between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00


Our Roadside Rescue teams are open 24/7 and shifts can often be between 7am and 10pm Monday to Sunday. We do pay additional shift allowances for consultants that are required to work unsociable hours in order to service our customers


Shift and training information will be discussed at interview and offer stage

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge. We also have team lunches, wellness walks and team nights out.

COVID-19 update:

We’re actively looking for people to join our teams and we’re committed in protecting your health and wellbeing during every step of our recruitment process.

If you’re successful in securing a role with us you’ll find we’ll be doing things a little bit differently and we will be looking for people who can work between home and the office, when it is safe to do so.

We’ll work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!

Job Type

Full Time

Posted

4 days ago

Description

Job Title: Customer Service Advisor
Location: Working at our office in Arlington Business Centre, Leeds
Salary: £18,135 per annum
Permanent Role

Job title:

Customer Service Advisor

Job Description:

Support a faster national response as a Customer Service Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

In this role, you’ll take calls from a wide range of customers with a variety of queries ranging from billing enquiries to complaint handling to network issues. It will be your job to provide a warm, friendly and professional welcome to all and proactively try to resolve their query as quickly and efficiently as possible. We’ll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued, understood and listened to. There’s a real team spirit and everyone supports and motivates each other.

What you’ll be doing:

  • supporting with inbound calls within a contact centre
  • delivering a service which makes your customers feel valued and supported
  • dealing with a number of customer questions and queries regarding billing, general enquires and helping to improve their service

What we’re looking for:

  • confidence and the ability to communicate clearly and effectively
  • an ability to learn new skills quickly including adopting new processes and technology
  • an ability to think on your feet and adapt to different situations
  • a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

  • A competitive salary
  • 22 days’ holiday (pro rata) plus public holidays
  • Pension scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.


Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Leeds

,

United Kingdom

Time Type:

Contract Type:

Permanent