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307 Jobs Found 

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Customer Service Advisor

Candidate Source Ltd

Clapham, London
1 day ago
Clapham, London
£22.015k - £25.018k Per Year
1 day ago
£22.015k - £25.018k Per Year
A successful and established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office-based Customer Service Advisor to join their online team in Clapham, London.
The business has been launching world-class websites for the last 12 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team of 40.
Show us how good you are with 10 bullet points:
You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.
To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV:
  • Include your 10 bullet points in the cover note area of the email or,
  • If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
If you don’t provide the 10 bullet points, we cannot progress your application.
Benefits of the role:
  • Regular team outings paid for by the business
  • Beers, ciders, soft drinks, sweets and chocolates on a Friday.
  • An extra holiday day for each year of work (up to an additional 5 holidays)
  • Summer party
  • Christmas party
  • Free tea and coffee
  • Free parking
  • A friendly and collaborative working environment
Location:
This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute, potentially saving you hundreds of hours of travel time per year.
As a Customer Service Advisor your duties will include:
  • Being kind and considerate to our customers
  • Providing excellent support over the telephone and online.
  • Assisting with order queries and product information.
  • Liaising with our suppliers for order updates and product details.
  • Working with internal departments to ensure queries are resolved efficiently.
  • Taking orders over the telephone.
  • Ensuring the order process is a seamless and pleasant experience.
  • Product support.
  • Authorising returns.
  • Further ad hoc responsibilities.
The ideal candidate will hold the following skills and experiences:
  • You will have sent us ten bullet points (see above).
  • Excellent verbal and written communication skills.
  • Excellent organisational and problem-solving skills.
  • Must be fluent in English.
  • A polite and confident telephone manner.
  • Great attention to detail.
This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.
The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week).  In return you will receive a salary of £22,015.50 to £25,018.50 per annum (£11.29 to £12.83 per hour).
How to apply:
Your first challenge is to provide 10 bullet points detailing why you think you are perfect for the role along with your current CV. You can include the 10 bullet points on the cover note of the email or, if you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
Please note your application will not be considered if you do not submit 10 bullet points.
We look forward to seeing what you come up with!
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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Appointment setter

Mason & Wake Ltd

London, London
4 days ago
London, London
£25k - £45k Per Year
4 days ago
£25k - £45k Per Year

 A fast-growing business that helps recruitment & search business owners generate leads and increase sales. 

The company is looking at recruiting a Top Performing ‘Appointment Setter.’  

This is a home-based role. Smart casual dress code is required as occasionally you may be on camera. We are an inclusive culture that celebrates a diverse workforce. 

Positive reinforcement is also encouraged to promote a strong employee morale. 

For the last 15 years, we have coached thousands of staffing, recruitment and search firms worldwide on how to win more sales with a proven and predictable client attraction system consistently.

 

 Now you have the opportunity to be a part of that and help take us to the next level.

 

Role: APPOINTMENT SETTER

Location: Remote/Home-based

Compensation: Commission only with earning potential up to £28K ($39K) - £40K ($56K) per year. 

 

This is a perfect role for driven individuals committed to getting the best results for the client. You must have experience in connecting with prospects and guiding them to the right solution for them. The good news is you will be coached continuously and trained in improving the results you get.  The workload will be part-time and is on a self-employed basis.

 

The role…

 

Place Outbound Calls

You will receive lists of warm prospects, and you will be responsible for calling these prospects to book a sales meeting for the Sales Advisors. These calls will determine prospective clients' overall interest and eliminate clients who aren't interested. 

 

Social media messaging

You will be responsible for reaching out to warm prospects via LinkedIn, Facebook and text, with the purpose of qualifying and booking meetings.

 

Email Clients

You may also use email to contact prospects, to answer any questions, schedule meetings with Sales Advisors, or reschedule meetings as needed.

 

Keep Accurate Records

When you contact prospective clients and talk to them about the services, you will need to keep accurate records of each conversation. 

 

Essential Experience 

  • Proven experience as an ‘Appointment Setter,’ Sales Representative, Customer service or similar, will be advantageous.
  • Computer literate.
  • Top-notch interpersonal skills.
  • Outstanding listening skills and attention to detail.
  • Excellent phone etiquette.
  • Comfortable on LinkedIn, Facebook and text messaging.
  • Driven with a can-do attitude. 
  • Strong command of English, both written and verbal.
  • Keen on self-improvement and is coachable.

Closes on 2nd March 2021

 

 

 

 

 

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Customer Service Advisor

Candidate Source Ltd

Clapham, London
1 day ago
Clapham, London
£22.015k - £25.018k Per Year
1 day ago
£22.015k - £25.018k Per Year
A successful and established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office-based Customer Service Advisor to join their online team in Clapham, London.
The business has been launching world-class websites for the last 12 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team of 40.
Show us how good you are with 10 bullet points:
You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.
To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV:
  • Include your 10 bullet points in the cover note area of the email or,
  • If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
If you don’t provide the 10 bullet points, we cannot progress your application.
Benefits of the role:
  • Regular team outings paid for by the business
  • Beers, ciders, soft drinks, sweets and chocolates on a Friday.
  • An extra holiday day for each year of work (up to an additional 5 holidays)
  • Summer party
  • Christmas party
  • Free tea and coffee
  • Free parking
  • A friendly and collaborative working environment
Location:
This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute, potentially saving you hundreds of hours of travel time per year.
As a Customer Service Advisor your duties will include:
  • Being kind and considerate to our customers
  • Providing excellent support over the telephone and online.
  • Assisting with order queries and product information.
  • Liaising with our suppliers for order updates and product details.
  • Working with internal departments to ensure queries are resolved efficiently.
  • Taking orders over the telephone.
  • Ensuring the order process is a seamless and pleasant experience.
  • Product support.
  • Authorising returns.
  • Further ad hoc responsibilities.
The ideal candidate will hold the following skills and experiences:
  • You will have sent us ten bullet points (see above).
  • Excellent verbal and written communication skills.
  • Excellent organisational and problem-solving skills.
  • Must be fluent in English.
  • A polite and confident telephone manner.
  • Great attention to detail.
This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.
The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week).  In return you will receive a salary of £22,015.50 to £25,018.50 per annum (£11.29 to £12.83 per hour).
How to apply:
Your first challenge is to provide 10 bullet points detailing why you think you are perfect for the role along with your current CV. You can include the 10 bullet points on the cover note of the email or, if you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
Please note your application will not be considered if you do not submit 10 bullet points.
We look forward to seeing what you come up with!
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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Service Support Advisor

Hot Recruitment

London, London
4 days ago
London, London
£28.5k - £34.5k Per Year
4 days ago
£28.5k - £34.5k Per Year

Our client is one of the world’s most iconic automotive brands, and they are seeking a Service Support Advisor to join their prestigious West London car dealership.
The Role
As Service Support Advisor, you will provide customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utilisation of available capacity.
Your responsibilities will include:

•Answering all inbound customer booking communications by phone, email and web enquiries
•Ensuring customer details are confirmed and updated accurately
•Listening to customer's description of symptoms, clarifying the description of problems and advising accordingly
•Determining services needed, processing customer vehicles for service and repair
•Advising customers of potential work required (including warranty/recall campaigns), providing a quotation and documenting all details
•Booking vehicles into the Centre and providing booking confirmations to customers
•Determining and arranging alternative transport requirements for customers
•Contacting customers to re-engage them with products and services relevant to their vehicle
•Managing “walk in” customers through the customer journey from booking to completion

You will also provide cover for Service Advisors as required, for example, during peak periods and holidays. This will include:

•Conducting technical visual inspections, checking vehicle maintenance records and examining service schedules
•Conducting pre-booking calls to meet customer expectation
•Ensuring all keys to vehicles on site are processed through the ‘etag’ system
•Preparing service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services required
•Advising customers on required vital jobs, providing detailed explanation and technical justification Securing future business by following up on work advised but not undertaken
•Raising orders for parts identified
•Identifying and sell value added services and accessories as required
•Assist with planning and communicating the allocation of work to Service Technicians
•Regularly following up on the progress of the customer’s vehicle and ensuring the customer is updated appropriately
•Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process and ensuring delivery of the vehicle at the promised time
•Preparing invoices from the technical ‘write up’ and visual health check report and taking payment from customers
•Conducting post service follow ups to ensure customer satisfaction
•Resolving customer complaints and ensuring customer has positive ownership experience by interpreting customer concerns and comments

About You
For the role of Service Support Advisor, you will need to have:

•Previous experience within the motor trade / automotive industry
•Excellent communication skills and passionate about providing exceptional customer service
•Strong attention to detail, with good organisational and time management skills

Rewards
As Service Support Advisor, you will work from 8am to 6pm Monday to Friday with a 1-hour lunch, and 1 in 4 Saturdays from 8am to 1pm.
There is also a fantastic package on offer:

•Basic salary circa £28,500 per annum
•OTE bonus of £500 per month
•25 days holiday per year plus bank holidays
•Private Medical
•Option of a VW Vehicle at preferential rates
•DC Pension Scheme
•Life Assurance


How to Apply
Please note that eRecruitSmart is a Recruitment Agent and not a direct employer.  Your CV will be sent to the Hiring Manager at the company who is responsible for the vacancy that you have applied to.  Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Automotive, aftersales, car, motor, service advisor, customer, service, administrator, support,

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Spanish and French speaking Customer Service Advisor

Language Matters

London, London
4 days ago
London, London
£24k - £28k Per Year
4 days ago
£24k - £28k Per Year

If you are passionate about health and beauty and have impeccable language skills in Spanish and French, then this position is not to be missed!
A highly recognised beauty company which specialise in cosmetic products is urgently in the need for a Spanish and French speaking Customer Service Advisor to be part of their growing European customer service team. Within this role you are guaranteed to build long term friendships and work in a small, fun, fast paced environment! You will be in the forefront of delivering excellent client service across the European market.
Your responsibilities will include:
  • Delivering exceptional customer service, via telephone, emails and online chat across the Spanish and French markets
  • Ensuring that all enquiries via telephone, email and chat are being responded to in a timely manner
  • Maintain knowledge of products by keeping up to date with new items and trends
  • Taking ownership of a customers problem, investigating and following it through to a solution where the customer is satisfied

About you:
The ideal candidate will be confident, well-spoken in Spanish, French and English as you will be interacting with various customers on a daily basis. This role offers you great opportunity for you develop your career within the beauty business. In return you will be involved in a very motivated, friendly and social team with social events and great discounts on the products, as well as other benefits such as health and life insurance. If this sounds appealing, get in touch now.
Profile:
  • Fluent in Spanish and French, both written and spoken
  • Excellent level of English, both written and spoken
  • Previous experience working in a customer care, sales administration, client support or account management dealing with products
  • Great team player with strong communication skills and the ability to work well in a fast paced environment

To apply, please send your CV in English and in Word format to Linda.
languagematters is acting as an employment agency in relation to this vacancy.
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Customer Support Administrator

Construction, Property and Engineering

Brentford, London
2 days ago
Brentford, London
£10 - £11 Per Hour
2 days ago
£10 - £11 Per Hour

Customer Support Administrator
Immediate start - Brentford area - Customer Support Administrator
  • Do you have proven Customer service skills and Administration experience and enjoy making a positive customer journey?
  • Are you looking to work with a leading employer that can offer progression and development?

Overview:
Our leading Construction supplier is seeking a motivated and professional Customer Support Advisor to join the team.
Working within the Customer support team, you will help gather and process client orders, coordinate delivery and
monitor product movement and delivery performance.
  • Immediate start
  • Rota hours - 6am-3pm, 7am-4pm and 8am-5pm (plus 1 weekend in 4 7am-11am or 6am-10am)
  • £21-£25k depending on experience
  • Excellent company and working environment
  • Full training provided and ongoing
  • Long term secure work - temporary to permanent

Duties Include:
  • Data entry - Adding customer orders to the systems
  • Order checks - Checking paperwork and ensuring correct
  • Customer support - Answering calls to take orders / Check orders
  • Emails - Manage and action emails including orders, updates and general information
  • General administration - Systems update, management information reports
  • Relationship management - Customer service to both internal and external parties
  • Product knowledge advice - ongoing support to customers and new clients

Experience Needed:
  • Team Player - use to working in a fast pace environment
  • Professional, motivated and customer focused
  • Competent IT skills and strong attention to detail
  • Quick learning and confident IT skills
  • Immediate to start or short notice
  • happy with working hours and working weekend mornings when needed
  • Construction experience is desirable or large scale order processing and management

For more information, please apply today with your latest CV
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Customer Support Scientist (London)

Web Recruit

London, London
4 days ago
London, London
4 days ago
Customer Support Scientist (London)
Our client is currently looking for experienced and customer-focused individuals to join its Customer Support team based in London. The Customer Support Scientists will offer technical and customer assistance for the Biochip instruments within their Food Diagnostics and Toxicology divisions.
The Role:
- Responsibility for operating mobile testing labs throughout the UK.
- Responsibility for the quality control and release of results on our client’s Vivalytic range of instruments.
- The troubleshooting of COVID-19 related customer queries and the provision of product information and advice.
- The development of a high degree of product knowledge covering all COVID-19 related products.
- The development of a high degree of product knowledge covering all Food and Toxicology product lines.
- Adherence to the company’s positive work environment policies, health and safety procedures, and the maintenance of a safe working environment.
- The performing of instrument installations and end-user training worldwide.
- Troubleshooting of Biochip, Vivalytic, ELISA and RX related customer queries and the provision of product information and advice.
- The development of a high degree of product knowledge covering all Biochip related product groups: ELISA and RX
The Candidate:
Essential:
- A Bachelor’s degree or higher in a Biochemistry, Chemistry, Life Science or Business-related discipline.
- Experience in a COVID-19 testing environment.
- Confidence in liaising with people via telephone, email and in person.
- Previous experience in customer support.
- Laboratory experience.
Desirable:
- Fluency in English
- Thorough knowledge of our client’s products
About Our Client
Our client is passionate about improving global health and saving lives through the development of innovative and pioneering products. Through their commitment and the skill of their people, they have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve their growing international markets, they require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.
Central to our client’s ethos is their drive to improve healthcare worldwide and every one of their staff plays a vital role in this aim.
Our client is an Equal Opportunities Employer.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Other organisations may call this role Customer Support Advisor, Technical Support Advisor, Customer Support Specialist, Product Support Specialist, Biochemistry Graduate, Chemistry Graduate, Immunology Graduate, or Life Sciences Graduate.
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Customer Support Administrator

Randstad CPE

Brentford, London
22 days ago
Brentford, London
£10 - £11 Per Hour
22 days ago
£10 - £11 Per Hour

Customer Support Administrator


Immediate start - Brentford area - Customer Support Administrator

  • Do you have proven Customer service skills and Administration experience and enjoy making a positive customer journey?
  • Are you looking to work with a leading employer that can offer progression and development?

Overview:

Our leading Construction supplier is seeking a motivated and professional Customer Support Advisor to join the team.
Working within the Customer support team, you will help gather and process client orders, coordinate delivery and
monitor product movement and delivery performance.

  • Immediate start
  • Rota hours - 6am-3pm, 7am-4pm and 8am-5pm (plus 1 weekend in 4 7am-11am or 6am-10am)
  • £21-£25k depending on experience
  • Excellent company and working environment
  • Full training provided and ongoing
  • Long term secure work - temporary to permanent

Duties Include:

  • Data entry - Adding customer orders to the systems
  • Order checks - Checking paperwork and ensuring correct
  • Customer support - Answering calls to take orders / Check orders
  • Emails - Manage and action emails including orders, updates and general information
  • General administration - Systems update, management information reports
  • Relationship management - Customer service to both internal and external parties
  • Product knowledge advice - ongoing support to customers and new clients

Experience Needed:

  • Team Player - use to working in a fast pace environment
  • Professional, motivated and customer focused
  • Competent IT skills and strong attention to detail
  • Quick learning and confident IT skills
  • Immediate to start or short notice
  • happy with working hours and working weekend mornings when needed
  • Construction experience is desirable or large scale order processing and management

For more information, please apply today with your latest CV

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Customer Service Advisor (FT)

BNP Paribas

Hertfordshire
4 days ago
Hertfordshire
4 days ago
Job Description
CSAFT-RG-02/2021
About us

CardifPinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider ofinsurance and savings products, and ultimately part of the global bankinggroup, BNP Paribas SA.


Thebusiness was formed in 1971 as Pinnacle Insurance Company Ltd, and establisheditself as a leading specialist provider of protection and investment solutions.



About the role

The purpose of this role is toanswer and handle all incoming calls promptly and effectively, in accordancewith the Customer Contact Centre procedures. In addition to calls, there willbe a variety of administration work to be carried out in between call work. TheCustomer Service Advisor will work as part of a team delivering a first class,professional service to all Cardif Pinnacle customers, whilst ensuring thatthat all customer records are kept accurate and up to date.

Key responsibilities are as follows:
  • To answer and handle calls promptly in an enthusiastic, courteous and efficient manner
  • Identify and respond to the needs of customers, resolving queries where possible or passing effectively to Senior Customer Service Advisors or the Management team.
  • Apply detailed, up-to-date knowledge of products and procedures
  • Promote a positive image of Cardif Pinnacle and client companies
  • Seek to achieve and exceed individual and team targets
  • Use call centre systems effectively and in line with department procedures
  • Input all data and complete all related paperwork accurately
  • General administration duties including spreadsheet work, report work and DSAR requests
  • Adhoc administration if required to help the rest of the customer service team
  • Complete work to a consistently high standard whilst maintaining a high level of productivity
  • Take an active role as a team member
  • Respond to changing priorities and achieve tasks quickly and efficiently
  • Maintain an acceptable level of attendance, punctuality and general time-keeping
  • Ensure that any potential risks that may affect operational capability or our customers are escalated to a manager immediately.

What’sin it for you?




Ouremployees are really important to us and being owned by a bank we all benefitfrom some excellent perks. Take a look at these:

  • PrivateHealthcare

  • LifeAssurance

  • CompanyPension (the company will add in up to 10% into your pension pot every month)

  • 24days holiday (plus bank holidays + a day off for your birthday!)

  • Competitivebasic salary

  • VolunteeringDays

  • Careeropportunities

  • Excellentrewards platform with discounts from some of your favourite retailers

  • CharityFundraising

  • Freeshuttle bus to/from the station

  • On-sitesubsided coffee shop, yoga sessions and massage/reflexology




If this opportunity sounds like the challenge you arelooking for then we would love to hear from you. Apply today to take the nextstep in your career.


    B
    B

    Customer Service Advisor (PT)

    BNP Paribas

    Hertfordshire
    4 days ago
    Hertfordshire
    4 days ago
    Job Description
    CSAPT-RG-02/2021
    About us

    CardifPinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider ofinsurance and savings products, and ultimately part of the global bankinggroup, BNP Paribas SA.


    Thebusiness was formed in 1971 as Pinnacle Insurance Company Ltd, and establisheditself as a leading specialist provider of protection and investment solutions.


    About the role

    The purpose of this role is toanswer and handle all incoming calls promptly and effectively, in accordancewith the Customer Contact Centre procedures. In addition to calls, there willbe a variety of administration work to be carried out in between call work. TheCustomer Service Advisor will work as part of a team delivering a first class,professional service to all Cardif Pinnacle customers, whilst ensuring thatthat all customer records are kept accurate and up to date.

    Key responsibilities are as follows:
    • To answer and handle calls promptly in an enthusiastic, courteous and efficient manner
    • Identify and respond to the needs of customers, resolving queries where possible or passing effectively to Senior Customer Service Advisors or the Management team.
    • Apply detailed, up-to-date knowledge of products and procedures
    • Promote a positive image of Cardif Pinnacle and client companies
    • Seek to achieve and exceed individual and team targets
    • Use call centre systems effectively and in line with department procedures
    • Input all data and complete all related paperwork accurately
    • General administration duties including spreadsheet work, report work and DSAR requests
    • Adhoc administration if required to help the rest of the customer service team
    • Complete work to a consistently high standard whilst maintaining a high level of productivity
    • Take an active role as a team member
    • Respond to changing priorities and achieve tasks quickly and efficiently
    • Maintain an acceptable level of attendance, punctuality and general time-keeping
    • Ensure that any potential risks that may affect operational capability or our customers are escalated to a manager immediately.

    What’sin it for you?


    Ouremployees are really important to us and being owned by a bank we all benefitfrom some excellent perks. Take a look at these:

    • PrivateHealthcare

    • LifeAssurance

    • CompanyPension (the company will add in up to 10% into your pension pot every month)

    • 24days holiday (plus bank holidays + a day off for your birthday!)

    • Competitivebasic salary

    • VolunteeringDays

    • Careeropportunities

    • Excellentrewards platform with discounts from some of your favourite retailers

    • CharityFundraising

    • Freeshuttle bus to/from the station

    • On-sitesubsided coffee shop, yoga sessions and massage/reflexology


    If this opportunity sounds like the challenge you arelooking for then we would love to hear from you. Apply today to take the nextstep in your career.




    Salary

    £22.015k - £25.018k Per Year

    Job Type

    Full Time

    Posted

    1 day ago

    Description

    A successful and established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office-based Customer Service Advisor to join their online team in Clapham, London.

    The business has been launching world-class websites for the last 12 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team of 40.

    Show us how good you are with 10 bullet points:

    You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.


    To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV:
    • Include your 10 bullet points in the cover note area of the email or,
    • If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
    If you don’t provide the 10 bullet points, we cannot progress your application. 

    Benefits of the role:
    • Regular team outings paid for by the business
    • Beers, ciders, soft drinks, sweets and chocolates on a Friday.
    • An extra holiday day for each year of work (up to an additional 5 holidays)
    • Summer party
    • Christmas party
    • Free tea and coffee
    • Free parking
    • A friendly and collaborative working environment
    Location:

    This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute, potentially saving you hundreds of hours of travel time per year.

    As a Customer Service Advisor your duties will include:
    • Being kind and considerate to our customers
    • Providing excellent support over the telephone and online.
    • Assisting with order queries and product information.
    • Liaising with our suppliers for order updates and product details.
    • Working with internal departments to ensure queries are resolved efficiently.
    • Taking orders over the telephone.
    • Ensuring the order process is a seamless and pleasant experience.
    • Product support.
    • Authorising returns.
    • Further ad hoc responsibilities.
    The ideal candidate will hold the following skills and experiences:
    • You will have sent us ten bullet points (see above).
    • Excellent verbal and written communication skills.
    • Excellent organisational and problem-solving skills.
    • Must be fluent in English.
    • A polite and confident telephone manner.
    • Great attention to detail.
    This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.

    The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week).  In return you will receive a salary of £22,015.50 to £25,018.50 per annum (£11.29 to £12.83 per hour). 

    How to apply:

    Your first challenge is to provide 10 bullet points detailing why you think you are perfect for the role along with your current CV. You can include the 10 bullet points on the cover note of the email or, if you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.

    Please note your application will not be considered if you do not submit 10 bullet points.

    We look forward to seeing what you come up with!

    Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.