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21 Jobs Found 

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Customer Service Advisor

CAPITA

Bournemouth, SW
1 day ago
Bournemouth, SW
1 day ago
Site: Bournemouth, 100 Holdenhurst Road
Contract: Perm
Hours: 37.5 hours a week - Monday – Friday 9am – 5pm
Salary: £19,500 per annum

Job title:

Customer Service Advisor

Job Description:

We’re supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we’re currently only recruiting for essential roles during this time.

Becoming a Customer Service Advisor with Capita:

In the Contact Centre, our job is to be the first point of contact for our Client’s valued customers for any queries they have. If you are a passionate candidate with Customer Service Experience and you’re motivated to learn something a technical role, we’d love to hear from you.

As a Customer Service Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies. Your job will be take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors.

The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved.

What you will do:

  • Handle incoming calls and process requests in an efficient and professional manner.

  • Ensure that data is accurately captured on computer systems.

  • Managing Customer issues efficiently and resolving these to conclusion.

  • Gain understanding of a through effective questioning and listening techniques

  • Adhering to the Data Protection Act, and working within a regulated environment

  • Achieve personal targets for quality and call handling times- contributing towards an overall team effort

Your experience will include:

  • Front line Customer Service work experience is paramount (retail, banking, sales); if you’ve had a job in a call centre/contact centre environment before that would be a great starting point, but if you’re a quick learner we can provide full training to get you up to speed

  • Strong IT literacy skills- Microsoft Office Suite, as well as bespoke CRM systems

  • Confident and professional telephone manner

  • Willingness to undertake extensive training; we have multiple products, systems and processes so you’ll need to be motivated to take on a lot of new information

About Capita Life, Pensions & Specialist

At Capita Life, Pensions & Specialist, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf. We're able to deliver complex processing while maintaining quality, and provide a wide range of services including underwriting, back office administration, claims management and technical support. We work with a number of notable clients such as Sun Life, Abbey Life and Royal London. You could too, if you join our talented financial services team here

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependent on your length of service). You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It’s important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our employees and customers safe during this time

Location:

Bournemouth

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Customer Service Advisor - Adviser Service Life (Start date 19th March)

Vitality

Bournemouth, SW
30+ days ago
Bournemouth, SW
30+ days ago

Vitalityis an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Our CORE PURPOSEis to make people healthier and to enhance and protect their lives. From people to products and processes, we aspire to deliver on our purpose in everything we do.

Our VISION is to be the BEST financial services providerin the UK

We are looking for talented individuals who are committed to living our values and delivering an award winning service to our customers.

JOB PURPOSE:

You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment. The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the ‘Vitality Experience’ and working together as a team within our wider department is essential.

ABOUT YOU

  • Experience within a customer service role is preferable but not essential

  • Ability to communicate well, both written and verbally

  • Adaptable to change

  • Enjoy working collaboratively to support your team and wider teams within the department

  • Ability to prioritise workload and take ownership

  • Customer focused, enjoys building professional working relationships in a business to business environment

  • Computer literate

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

THE PERKS OF THE JOB

To recognise your invaluable contribution to our business, here are just some of the benefits you’ll enjoy as standard:

  • 25 days holiday, plus bank holidays, with the option to buy or sell up to five days each holiday year
  • A discretionary bonus, based on personal and company performance
  • A stakeholder pension plan, where we match your contribution up to 6% of salary
  • Life assurance of 4 x salary
  • VitalityHealth insurance – our award-winning cover which includes rewards for healthy habits
  • A Personal Health Fund you can use to pay for services like dental, ophthalmic and chiropractic treatment

You’ll also get access to all the benefits and activity-based rewards our members can including: Apple Watch deals, free Caffè Nero every week, Amazon Prime Membership, free cinema tickets at Vue and Cineworld Cinemas, up to 20% on hotel bookings with Expedia and much much more.

For a full list of our current Partners and Rewards take a look here.

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Customer Services Advisor (French Speaker)

Farrow & Ball

Wimborne Minster
30+ days ago
Wimborne Minster
30+ days ago

Farrow & Ball – Customer Services Advisor (French Speaker) – Wimborne, Dorset

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper using only the finest quality ingredients and an eco-friendly water base.

Today the unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out, around the world. With more than 60 showrooms worldwide and a global network of stockists, we’ve never forgotten our local Dorset roots.

The key to our success is our passionate craftsmen, showroom teams and support functions who ensure that our customers have an excellent experience at each stage of their journey with us.

We have an exciting opportunity for an enthusiastic individual who is fluent in French to join our Customer Services team in Wimborne.

 

Key Responsibilities of the Customer Service Advisor:

  • Order processing, supporting our European stockists in all aspects of the ordering process
  • Adopt a proactive approach to relationship management, ensuring stockist needs are understood, fulfilled and communicated across the business
  • Demonstrate a sale through service methodology and apply commercial acumen
  • Promote the company and the product with passion
  • Data entry
  • General administration

 

What we expect from you

Key Attributes:

  • Fluent in French, (both written and verbal)
  • High level of accuracy and able to process efficiently
  • Patience and empathy
  • Friendly, articulate and professional
  • Accountability and ownership
  • Open minded, adaptable and team spirited
  • Able to handle complaints and remain calm under pressure

 

As Customer Service Advisor you can expect from us:

  • A competitive salary, reviewed annually based on individual performance
  • 24 days’ annual leave which increases with length of service (plus bank holidays)
  • Group Pension Scheme, matched by F&B
  • Generous staff discount on F&B products
  • Access to Perkbox, our retail discounts platform
  • Employee Assistance Programme with 24/7 support
  • Employee Share Plan
  • Company Sick Pay
  • Enhanced Maternity and Paternity pay
  • Life Assurance
  • Refer a Friend scheme
  • Cycle to Work scheme
  • Season Ticket Loans for travel
  • Free tea and coffee
  • Free onsite parking at our head office
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Customer Advisor

Kingfisher Information Technology Services (UK) Lt

Poole
1 day ago
Poole
1 day ago
Full time - 39 hours per week - Permanent
Shifts to include: Monday - Sunday, between the hours of 7am - 11pm
Heavy lifting and use of Timbersaw will be required.
£8.72 per hour
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Join our team, and you’ll do so much more than stack shelves. You’ll become an expert. A trusted advisor. An inspiration as well as a guide. The person who gets to know all kinds of customers and understand their home improvement projects, before opening their eyes to what’s really possible. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. But truly great customer service will be your main aim.
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll feel right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.
ID: 2021-5896
External Company Name: B&Q
External Company URL: www.diy.com
Street: Fleets Lane
Post End Date: 2/25/2021
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Customer Advisor - Checkouts

Kingfisher Information Technology Services (UK) Ltd

Christchurch, SW
8 days ago
Christchurch, SW
8 days ago

Part time  - 20 hours per week - 3 Month fixed term contract 

Shifts to include: Monday - Sunday, between the hours of 7am - 8pm

£8.72 per hour 

 

We believe anyone can improve their home to make life better.Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.


Join our team, and you’ll do so much more than help customers complete their purchases at the till point. You’ll become an expert. A trusted advisor. An inspiration as well as a guide. The person who gets to know all kinds of customers and understand their home improvement projects, before opening their eyes to what’s really possible. Sales will be important, of course, but truly great customer service will be your main aim.


Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll feel right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.


As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 

 

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about. 

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Customer Assistant - Price Integrity

Tesco

Bournemouth, SW
8 days ago
Bournemouth, SW
8 days ago

Shift pattern

DaysFrom timeTo time
Mon03:15:0008:00:00
Tue03:15:0008:00:00
Wed03:15:0008:00:00

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.


The Customer is at the heart of everything we do.

It’s your responsibility to ensure:

  • Customers get the finest shopping journey.
  • Customers are always able to get the products they need.
  • Customers are excited by our promotions and find our aisles welcoming.
  • Customers have a slick and speedy checkout experience.
  • Customers leave our store feeling valued and satisfied.

Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.


  • Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
  • Works hard for customers, your team and your department.
  • You are able to prioritise to ensure anything you do is right for our customers.
  • Adaptable and resilient to meet the ever changing demands of our business.
  • You must be able to follow instructions either verbal or written.
  • You are reliable and a good timekeeper.
  • You must be smart and tidy at all times.
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Receptionist Administrator

National Health Service

Poole, SW
2 days ago
Poole, SW
£18.005k - £19.337k Per Year
2 days ago
£18.005k - £19.337k Per Year

Job Reference: 153-ATR11803-A

Employer:
University Hospitals Dorset NHS Foundation Trust
Department:
Emergency Department
Location:
Poole, Dorset
Salary:
£18,005 - £19,337 pa pr

Join us at this very exciting time as Poole Hospital and Royal Bournemouth and Christchurch Hospitals have just merged into the University Hospitals Dorset NHS Foundation Trust.

We have ambitious plans to develop our sites, making even better use of our combined resources to serve our population most effectively.

You will now be one of the first new employees of University Hospitals Dorset and you will be taking up the many opportunities that Dorset has to offer in the way of a rewarding work life balance.

We are located within an area of amazing beauty which includes opportunities to drive, walk, run, swim or cycle in the New Forest , in the Purbecks, along miles of golden beaches and the Jurassic coastline. Bournemouth is a vibrant university town with a wide selection of restaurants and cafes; theatres, cinemas and sporting activities and Poole attracts many visitors, has a large natural harbour and is perfect for water sports or relaxing at a quayside restaurant.

Transport links are excellent with Bournemouth International airport, Cross-channel ferry terminals at Poole and direct train access to London.

Please note all staff being recruited are expected to be available to work flexibly across our new Trust sites when service demands require it.


Receptionist Administrator: Part time 15 hours per week

Our busy Emergency and Urgent Treatment Care Department is currently seeking a Part Time Night Emergency Administrator/Receptionist. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

The post holder will be expected to work flexibly over various shifts between the hours of 20:00-08:00, the period will include weekends and Bank Holidays as part of a rolling rota. To cover annual leave, lieu days and sickness and to be aware the service we provide is for 365 days a year.

The successful applicant will possess:

  • Good IT skills
  • Excellent customer service skills
  • Manage own workload whilst effectively prioritising tasks
  • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
  • Excellent team player with good communication skills

University Hospitals Dorset NHS Foundation Trust Poole, Emergency Department is the major trauma centre for East Dorset with around 70,000 attendances per year. There are twelve consultants providing clinical leadership to the department. In addition there is a nursing team which includes a number of nurse practitioners. The Reception team consists of 30 individuals split between nights and days.

The Clinical, Medical and Administration team work closely to provide patient care 24/7.

PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Please note: if this job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

Closing date: 07/03/2021

Provisional interview date: week commencing: 22/03/2021

For further details / informal visits contact:

Lorraine Austin (Reception Manager)

Tel: 0300 019 8627



Please note that this advert may be removed before the end date if sufficient applications are received.

The Trust is committed to equality of opportunity and welcomes applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. We seek to establish a workforce as diverse as the population we serve.

IMPORTANT INFORMATION FOR APPLICANTS:

  • To show us you are right for this job please relate your application to the criteria for the post as detailed in the job description and person specification shown in the right hand column.
  • You will find out if you have been shortlisted by checking your email (including junk and spam mail) and NHS jobs account regularly.
  • If you have not heard from us within 21 days of the closing date we regret that your application has been unsuccessful this time.
  • If you join us and need a DBS check we will deduct from your salary all or some of the cost
  • Many staff use the DBS update service at a cost of £13.00 p.a. but you need to sign up for this asap via their website.
  • If you come with no previous NHS experience, it is usual to appoint to the minimum of the band.
  • You will be joining a newly merged Trust and some Policies and local Terms and Conditions that apply to you will be confirmed in the coming months.
  • In completing this application you are giving us permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work with us.
  • Previous NHS service will be verified with the relevant employers (if relevant).
  • Travel expenses are not always payable so please check with HR before you travel.
  • Appointment to the post is subject to satisfactory completion of a 6 month probationary period.
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Receptionist Administrator

National Health Service

Poole, SW
6 days ago
Poole, SW
£18.005k - £19.337k Per Year
6 days ago
£18.005k - £19.337k Per Year

Job Reference: 153-ATR11802

Employer:
University Hospitals Dorset NHS Foundation Trust
Department:
Emergency Department
Location:
Poole, Dorset
Salary:
£18,005 - £19,337 pa pr

Join us at this very exciting time as Poole Hospital and Royal Bournemouth and Christchurch Hospitals have just merged into the University Hospitals Dorset NHS Foundation Trust.

We have ambitious plans to develop our sites, making even better use of our combined resources to serve our population most effectively.

You will now be one of the first new employees of University Hospitals Dorset and you will be taking up the many opportunities that Dorset has to offer in the way of a rewarding work life balance.

We are located within an area of amazing beauty which includes opportunities to drive, walk, run, swim or cycle in the New Forest , in the Purbecks, along miles of golden beaches and the Jurassic coastline. Bournemouth is a vibrant university town with a wide selection of restaurants and cafes; theatres, cinemas and sporting activities and Poole attracts many visitors, has a large natural harbour and is perfect for water sports or relaxing at a quayside restaurant.

Transport links are excellent with Bournemouth International airport, Cross-channel ferry terminals at Poole and direct train access to London.

Please note all staff being recruited are expected to be available to work flexibly across our new Trust sites when service demands require it.


Receptionist Administrator: Part time 15 hours per week

Our busy Emergency and Urgent Treatment Care Department is currently seeking a Part Time Night Emergency Administrator/Receptionist. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

The post holder will be expected to work flexibly over various shifts between the hours of 22:00-08:00, the period will include weekends and Bank Holidays as part of a rolling rota. To cover annual leave, lieu days and sickness and to be aware the service we provide is for 365 days a year.

The successful applicant will possess:

  • Good IT skills
  • Excellent customer service skills
  • Manage own workload whilst effectively prioritising tasks
  • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
  • Excellent team player with good communication skills

University Hospitals Dorset NHS Foundation Trust Poole, Emergency Department is the major trauma centre for East Dorset with around 70,000 attendances per year. There are twelve consultants providing clinical leadership to the department. In addition there is a nursing team which includes a number of nurse practitioners. The Reception team consists of 30 individuals split between nights and days.

The Clinical, Medical and Administration team work closely to provide patient care 24/7.

PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Please note: if this job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

Closing date: 04/03/2021

Provisional interview date: week commencing: 22/03/2021

For further details / informal visits contact:

Lorraine Austin (Reception Manager)

Tel: 0300 019 8627



Please note that this advert may be removed before the end date if sufficient applications are received.

The Trust is committed to equality of opportunity and welcomes applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. We seek to establish a workforce as diverse as the population we serve.

IMPORTANT INFORMATION FOR APPLICANTS:

  • To show us you are right for this job please relate your application to the criteria for the post as detailed in the job description and person specification shown in the right hand column.
  • You will find out if you have been shortlisted by checking your email (including junk and spam mail) and NHS jobs account regularly.
  • If you have not heard from us within 21 days of the closing date we regret that your application has been unsuccessful this time.
  • If you join us and need a DBS check we will deduct from your salary all or some of the cost
  • Many staff use the DBS update service at a cost of £13.00 p.a. but you need to sign up for this asap via their website.
  • If you come with no previous NHS experience, it is usual to appoint to the minimum of the band.
  • You will be joining a newly merged Trust and some Policies and local Terms and Conditions that apply to you will be confirmed in the coming months.
  • In completing this application you are giving us permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work with us.
  • Previous NHS service will be verified with the relevant employers (if relevant).
  • Travel expenses are not always payable so please check with HR before you travel.
  • Appointment to the post is subject to satisfactory completion of a 6 month probationary period.
S
S

Immediate Start - Sales and Customer Service

SLS Recruitment

Bournemouth, SW
4 days ago
Bournemouth, SW
£18k - £25k Per Year
4 days ago
£18k - £25k Per Year

Immediate Start - Sales and Customer Service
Do you have experience in a sales or customer service environment?
Are you looking for career progression in a new sector?
Are you a recent graduate looking to get your foot on the ladder?
Want to work in an environment full of energetic and motivated people?

Our client could have the opportunity for you! Due to recent growth my client is now recruiting for people to join their successful sales and marketing team. They are part of an award winning global organisation representing some of the biggest clients in the industry. This means they need charismatic and confident people with ambition who are eager to learn, to help with increased client demand.
They are looking for people who are;

  • Well presented
  • Confident in customer service
  • A team player
  • Self motivated
No experience is required! They provide full sales and product training for everybody in their team, however any experience in a customer facing role may be an advantage. (Retail, Hospitality, Bar work, Call centre etc)
On top of this they can offer you;

  • Travel opportunities, national and international
  • A busy social calendar
  • Uncapped commission only earnings
  • Fun, fast paced environment

To apply for the role follow the online application process. If successful you will then receive an email or phone call regarding appointments.
You will be representing clients in residential and events environments. This could be the ideal self employed opportunity for recent graduates or people looking to start a successful career in a competitive industry.
Successful applicants have come from backgrounds in: Sales, Call Centre, Retail, Waiter, Waitress, Bar Work, Field Sales, Graduate, Student, Admin, Receptionist, Telesales.
* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

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Receptionist

National Health Service

Bournemouth, SW
3 days ago
Bournemouth, SW
3 days ago

Receptionist

The Panton Practice

The closing date is 07 March 2021

Job overview

The Panton Practice is a large GP practice serving a population of over 15,000 patients by our experienced team of Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners and Practice Nurses, supported by our Reception and Admin team. We are looking to recruit a capable, enthusiastic and committed receptionist with excellent communication and interpersonal skills to join our, hardworking and friendly team of 9 receptionists. Experience of SystmOne and working in the NHS would be an advantage but is not essential.

This is a very busy and varied role, supporting the clinical staff with admin tasks and dealing with enquiries both face to face, over the telephone and via clinical systems and therefore needs an individual who is able to remain calm at busy periods, have good communication skills, IT knowledge and the ability to multi-task, as well as be confident to work on their own, but also as part of a supportive and flexible team.

Main duties of the job

Job summary:

You will be the first point of contact for patients and visitors with a polite and helpful manner giving a good first impression of our practice. You will be discreet, calm and efficient and be able to follow protocols and respond appropriately to daily situations confidently. You will provide reception services as well as be part of the team answering telephone calls to make appointments, deal with queries and taking messages.

About us

Our Practice is located in Bournemouth on the East Cliff, serving a population of over15,000 patients, we have a branch surgery in Charminster. Both Admin and Clinical staff workat each site, although during these current times we do have GP's working from home to reduce the footfall of the practice. Generally we are a close team who work together to met the requirements of our practice population and through our network, provide additional services with Pharmacists, Physio's, Health and Social care support staff.

Job description

Job responsibilities

Job Responsibilities:

Reception duties making appointments for patients, directing them to the appropriate doctor/nurse/clinic.

Telephone duties answering the telephones and dealing with queries appropriately and following agreed protocols

Dealing with problems and queries from patients, doctors, nurses, attached community staff and other agencies

Filing and retrieval of medical records, letters and test results

Using the computer to update patient information.

Opening up the premises, if required, and checking that the waiting areas and consulting rooms are tidy and in order and checking doctors and nurses rooms are ready for the day.

Closing the premises, if required, and removing dirty crockery from the consulting rooms and preparing them for the following days surgery. Checking the premises are secure and setting the alarm.

Making and serving refreshments, washing up, tidying consulting rooms and waiting areas after morning and evening surgeries, replenishing stationery stocks.

Administrative and professional responsibilities:

Participate in the administrative and professional responsibilities of the practice team.

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system, if requested to do so.

Attend and participate in any practice meetings as requested by the Practice

Attend and participate in any training deemed necessary as requested by the Practice

Person Specification

Experience

Essential

  • Experience:
  • Receptionist or customer service experience
  • Experience in an administrative office environment
  • Approach: courteous, cheerful and professional
  • Working as part of a team with good organisational and communication skills, Excellent time management skills
  • Ability to prioritise workload and remain calm under pressure
  • Flexible approach to working hours and workload and availability for holiday/sickness cover
  • Enjoy a busy and challenging environment with strict deadlines, ownership and personal satisfaction
  • Self-motivated with excellent work ethic

Desirable

  • Experience of working in Primary Care and knowledge of our clinical system SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Panton Practice

Address

14 Gervis Road

Bournemouth

BH1 3EG


Employer's website

https://thepantonpractice.co.uk/

Job Type

Full Time

Posted

1 day ago

Description

Site: Bournemouth, 100 Holdenhurst Road
Contract: Perm
Hours: 37.5 hours a week - Monday – Friday 9am – 5pm
Salary: £19,500 per annum

Job title:

Customer Service Advisor

Job Description:

We’re supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we’re currently only recruiting for essential roles during this time.

Becoming a Customer Service Advisor with Capita:

In the Contact Centre, our job is to be the first point of contact for our Client’s valued customers for any queries they have. If you are a passionate candidate with Customer Service Experience and you’re motivated to learn something a technical role, we’d love to hear from you.

As a Customer Service Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies. Your job will be take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors.

The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved.

What you will do:

  • Handle incoming calls and process requests in an efficient and professional manner.

  • Ensure that data is accurately captured on computer systems.

  • Managing Customer issues efficiently and resolving these to conclusion.

  • Gain understanding of a through effective questioning and listening techniques

  • Adhering to the Data Protection Act, and working within a regulated environment

  • Achieve personal targets for quality and call handling times- contributing towards an overall team effort

Your experience will include:

  • Front line Customer Service work experience is paramount (retail, banking, sales); if you’ve had a job in a call centre/contact centre environment before that would be a great starting point, but if you’re a quick learner we can provide full training to get you up to speed

  • Strong IT literacy skills- Microsoft Office Suite, as well as bespoke CRM systems

  • Confident and professional telephone manner

  • Willingness to undertake extensive training; we have multiple products, systems and processes so you’ll need to be motivated to take on a lot of new information

About Capita Life, Pensions & Specialist

At Capita Life, Pensions & Specialist, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf. We're able to deliver complex processing while maintaining quality, and provide a wide range of services including underwriting, back office administration, claims management and technical support. We work with a number of notable clients such as Sun Life, Abbey Life and Royal London. You could too, if you join our talented financial services team here

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependent on your length of service). You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It’s important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our employees and customers safe during this time

Location:

Bournemouth

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent