Blok 'N' Mesh Global Ltd have an exciting opportunity available for a Customer Service Advisor to join the team for 1 year maternity cover, with the possibility of a full-time, permanent role. The role will be based in Grimethorpe and you will receive a competitive salary.

Blok ‘N’ Mesh are the UK's leading supplier of temporary fencing.

The Customer Service Role

You will be required to handle incoming calls, process orders and off-hires, whilst providing outstanding customer service to our customers. An excellent telephone manner and computer literacy are essential for this role. 

Previous experience in a similar position is advantageous, although full training will be given.

Basic hours of work are Monday to Friday, 8am to 5pm, 40 per week.

If you feel you have the skills and experience to become the new Customer ServiceAdvisor then please click “Apply” today!

FRENCH SELECTION UK
Dutch speaking IT Customer Service Advisor
IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, West Yorkshire, Yorkshire, Dutch
Salary: cca. £20,000 p.a. + Benefits
Location: Wakefield area, West Yorkshire
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford,Doncaster, Rochdale, M1, M62,  West Yorkshire, South Yorkshire
Ref: 362D
VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference 362D
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
*** Position is available with immediate start ***
*** After few weeks office based training the role is flexi home based regarding the current situation ***
*** Candidate ideally a car owner as the company is difficult to reach by public transport ***
The Company:
Our client is a fast growing company selling their products across Europe.
Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.
The Role:
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical and products problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries
The Candidate:
- Fluent in Dutch (written and spoken)
- Fluent in English (written and spoken) to high standard
- IT help desk, technical customer service experiences required
- IT studies and hardware knowledge would be a strong advantages
- Experience in the IT sector is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- Car owner due to the company's location (no direct public transport from Leeds)
The Salary:
cca. £20,000 p.a. + Benefits
*** Position is available with immediate start ***
*** After few weeks office based training the role is flexi home based regarding the current situation ***
*** Candidate ideally a car owner as the company is difficult to reach by public transport ***
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Job title:

Job Description:

Support a faster national response as a Customer Service Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

In this role, you’ll take calls from a wide range of customers with a variety of queries ranging from billing enquiries to complaint handling to network issues. It will be your job to provide a warm, friendly and professional welcome to all and proactively try to resolve their query as quickly and efficiently as possible. We’ll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued, understood and listened to. There’s a real team spirit and everyone supports and motivates each other.

What you’ll be doing:

• supporting with inbound calls within a contact centre
• delivering a service which makes your customers feel valued and supported
• dealing with a number of customer questions and queries regarding billing, general enquires and helping to improve their service

What we’re looking for:

• confidence and the ability to communicate clearly and effectively
• an ability to learn new skills quickly including adopting new processes and technology
• an ability to think on your feet and adapt to different situations
• a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

• A competitive salary
• 22 days’ holiday (pro rata) plus public holidays
• Pension scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type:

Job title:

Job Description:

Support a faster national response as a Customer Service Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

In this role, you’ll take calls from a wide range of customers with a variety of queries ranging from billing enquiries to complaint handling to network issues. It will be your job to provide a warm, friendly and professional welcome to all and proactively try to resolve their query as quickly and efficiently as possible. We’ll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued, understood and listened to. There’s a real team spirit and everyone supports and motivates each other.

What you’ll be doing:

• supporting with inbound calls within a contact centre
• delivering a service which makes your customers feel valued and supported
• dealing with a number of customer questions and queries regarding billing, general enquires and helping to improve their service

What we’re looking for:

• confidence and the ability to communicate clearly and effectively
• an ability to learn new skills quickly including adopting new processes and technology
• an ability to think on your feet and adapt to different situations
• a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

• A competitive salary
• 22 days’ holiday (pro rata) plus public holidays
• Pension scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type:

Do you lead the way?  

Are you a grafter?  

Are you loyal?  

If yes, read below to see how you could be a part of our story!  

Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. 

Our customer service team are now looking for a Part-Time Customer Service Advisor to join our current team in Wakefield. You must be available to work weekends.

As a Customer Service Advisor, you are able to make a huge contribution to retaining customers and you get to take hold of the little wins in a case for overall job satisfaction! Join a team with ongoing training and support, fantastic team spirit and ability to work towards a common goal.

• To serve our retail and online customers through voice, email and live chat;
• To implement a single customer service model across stores & online;
• To implement customer services policies and processes for multi-channel propositions;
• To manage service standards and KPIs across all aspect of customer service;
• Strong process and technology/channel knowledge (live chat, social);
• Keep the customer at the heart of what we do;
• Build strong relationships across retail, commercial, online and operations teams.

• You will have experience with Telephone, Email and Live Chat communication;
• Customer Service experience is essential;
• Strong understanding of multi-channel propositions (click & collect, shipping);
• Excellent communication skills, both written and verbal are essential to interact with all teams and levels of the business;
• Good team player, willing to learn and take ownership with a professional and ‘can do’ attitude;
• An exceptional eye for detail;
• Good level of computer literacy - Microsoft Excel and Outlook are essential.

In return we offer a wide range of benefits to support your physical, mental and financial wellbeing.

• 25 holidays + 8 bank holidays
• Save as you Earn scheme
• 15% Staff Discount
• Discounted Gym Memberships
• O2 open mobile contracts
• Salary Finance
• Pension 
• Discounted Car Leasing
• Employee Care
• Flex My Day
• Card Factory Foundation
• MyCardFactory App: discounts at leading retailers

Disclaimer: If needed, this role may involve out of hours and weekend working to support the business needs and the ideal candidate will hold a full clean driving license as travel between group sites could be required at necessary times. 

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: 

vacancies@cardfactory.co.uk?subject=Recruit%20-%20Query%20

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies please.

Do you lead the way?  

Are you a grafter?  

Are you loyal?  

If yes, read below to see how you could be a part of our story!  

Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. 

Our customer service team are now looking for a Full Time Customer Service Advisor to join our current team in Wakefield.

As a Customer Service Advisor, you are able to make a huge contribution to retaining customers and you get to take hold of the little wins in a case for overall job satisfaction! Join a team with ongoing training and support, fantastic team spirit and ability to work towards a common goal.

• To serve our retail and online customers through voice, email and live chat;
• To implement a single customer service model across stores & online;
• To implement customer services policies and processes for multi-channel propositions;
• To manage service standards and KPIs across all aspect of customer service;
• Strong process and technology/channel knowledge (live chat, social);
• Keep the customer at the heart of what we do;
• Build strong relationships across retail, commercial, online and operations teams.

• You will have experience with Telephone, Email and Live Chat communication;
• Customer Service experience is essential;
• Strong understanding of multi-channel propositions (click & collect, shipping);
• Excellent communication skills, both written and verbal are essential to interact with all teams and levels of the business;
• Good team player, willing to learn and take ownership with a professional and ‘can do’ attitude;
• Flexible to work weekends;
• An exceptional eye for detail;
• Good level of computer literacy - Microsoft Excel and Outlook are essential.

In return we offer a wide range of benefits to support your physical, mental and financial wellbeing.

• 25 holidays + 8 bank holidays
• Save as you Earn scheme
• 15% Staff Discount
• Discounted Gym Memberships
• O2 open mobile contracts
• Salary Finance
• Pension 
• Discounted Car Leasing
• Employee Care
• Flex My Day
• Card Factory Foundation
• MyCardFactory App: discounts at leading retailers

Disclaimer: If needed, this role may involve out of hours and weekend working to support the business needs and the ideal candidate will hold a full clean driving license as travel between group sites could be required at necessary times. 

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: 

vacancies@cardfactory.co.uk?subject=Recruit%20-%20Query%20

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies please.