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1808 Jobs Found 

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Customer Service Advisor

Sports Direct

Today
Today
Customer Service Advisor £18,500 Starting Salary

Closing Date for this application is 22/03/2021
If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

Apply

Location: Shirebrook, Mansfield, NG20

You would be required to work full-time (40 hours per week) 9am-6pm shifts over 5 days out of 7 with a team rota for cover to 10pm.

Do you have a passion for Customer Service?

Enjoy working in a fast paced environment where no two days are the same?

Then why not join one of the fastest growing retail companies in the country?

As we continue to grow both in-store and online we recognise the need to recruit the best as our customers deserve the best possible customer service and customer experience.

As a result of this rapid growth, we are currently looking for Customer Service Advisors to join our fantastic team here at our modern head office in Shirebrook, Mansfield.

Reporting to the Team Leader you will be the first contact our customers have with all facia under our umbrella, so if you have a passion for Sports, Fashion, Cycling or Gaming this could be the job for you! 

Role Purpose

To manage customer contacts through various channels (Telephony, Web Chat, Social Media) on behalf of Sports Direct. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers’ experience with Sports Direct is the best that it can be.

Key Responsibilities:

  • Provide excellent and personable Customer Service to Sports Direct customers through all available channels
  • Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs.
  • Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Sports Direct.
  • Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Sports Direct functions to reach best resolutions and through that actively promote best practice.
  • Take action on customer feedback to recover potentially lost customers and/or resolve concerns.


Essential Skills/Experience :

  • Excellent written, verbal and presentation skills
  • Committed to the delivery of an exceptional level of customer service
  • Excellent PC literacy and a working knowledge of Microsoft packages
  • Ability to work well under pressure and multi task
  • Ability to pay close attention to detail and not scared to challenge the norm and think outside the box
  • Natural ability to work independently within an established team
  • Show respect to others in a positive manner and build strong working relationships
  • Strong team player and role model, capable of gaining trust from your team and peers
  • Enthusiastic, positive, resourceful and resilient.
  • In return for joining us at Sports Direct, you will receive a competitive salary, staff benefits (including staff discount), ongoing training, coaching and support with many opportunities to progress within the company as we continue to expand.

#FGHO

 

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Customer Service Advisor

Kura

7 days ago
7 days ago

 

Job Title: Customer Service Advisor

Start date: Monday 1st March

Salary: £18,137p.a. + benefits

Shifts: Fixed shifts available 

 

Location – Glasgow based (initially working from home)

 

Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups. Initial training will be carried out at home, you will then be asked to return to office to carry out Grad bay.  Please note this is subject to change.

 

If you are successful in your interview, you would be eligible for this if you have:

  • A laptop/ A desktop 
  • Sufficient  Broadband/Wi-Fi
  • A mobile phone
  • A USB Headset or Headphones

Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Home Mover Customer Service Advisor you are the first point of contact for our client’s customers.

 

As a Customer Service Advisor, your role will be to resolve inbound queries relating to change of tenancy and welcoming customers to their new supplier. You will also be dealing with the cash collection of accounts while meeting KPI and sales targets and delivering a high standard of customer service.

 


  • You have at least 1 years continuous experience within a debt collections environment.
  • You are able to win agreement and support for a position or desired outcome.
  • You are aware of your emotional ‘triggers’ and how to control these to ensure you remain calm and productive.
  • You maintain a strong sense of focus on results, driving tasks and projects to completion to a tight deadline.
  • You are driven and motivated to work towards multiple KPIs and targets for financial rewards.
  • You demonstrate a deep and genuine concern for the wellbeing and welfare of others
  • You make quick, confident, and clear decisions, even when faced with limited information

  • Full time permanent contract – 40 hours per week.
  • Comprehensive training to ensure you have the tools to do your job.
  • Kura Perks - get discounts and offers from some great businesses such as high street stores, restaurants, holidays etc…
  • Kura Kudos! – get recognised throughout the business for your hard work!
  • Weekly Wellbeing sessions.
  • Development and Progression opportunities, such as secondments.
  • Cycle To Work Scheme
  • Dress down work environment.
  • Refer a friend Scheme.

If you want to be part of a forward-thinking team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you!

 

INDGLA

E
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Customer Support Advisor

ENGINEERING CONNECT LTD

5 days ago
£18k - £20k Per Year
5 days ago
£18k - £20k Per Year

Customer Support Advisor

Hebden Bridge

£20,000 per annum


My client is an established supplier of garage equipment offering the best service for workshops whether it is for installation, inspection, maintenance, breakdown repairs or calibrations. With more engineers than anyone else in the garage equipment industry they continue to expand their highly skilled workforce.

 

The Role:

To be the first point of contact and take ownership of all customer enquiries from telephone calls and / or emails for both new equipment & service. Be always aware of customer service level agreements resolving enquiries thorough to resolution and converting sales quotations for both equipment & service to support the needs of our customers.

  • Ensure all calls are answered and emails responded to.
  • You will be accurately logging the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
  • Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
  • Chase up on all outstanding quotations for both sales and service
  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions
  • Other ad-hoc tasks necessary to support the business

 

Requirements:

  • Customer service call centre experience and / or any other sales leads roles
  • Customer focus attitude, with a polite and professional manner
  • Strong attention to detail and accuracy
  • Excellent levels of communication at all levels
  • Works well in a team environment
  • IT literacy
  • 5 GCSE’s including English and Mathematics

 

Package:

£20,000 per annum

If you are interested then please apply for the position and one of our consultants will be in touch.

 

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Customer Service Advisor

Kura

24 days ago
24 days ago

Job Title: Customer Service Advisor

Start date: Monday 1st March 2021

Salary: £18,137p.a. + benefits

Shifts: Fixed shifts available 

 

Location – Glasgow based

 

 

Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.

 

As a Customer Service Advisor you are the first point of contact for our client’s customers.

Your role involves resolving all B2B inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.

 

 

Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups. Initial training will be carried out at home, you will then be asked to return to office to carry out Grad bay.  Please note this is subject to change.

 

If you are successful in your interview, you would be eligible for this if you have:

  • A laptop/ A desktop 
  • Sufficient  Broadband/Wi-Fi
  • A mobile phone
  • A USB Headset or Headphones

  • You have at least 6 months experience in a technical/retentions role.
  • You are aware of your emotional ‘triggers’ and how to control these to ensure you remain calm and productive
  • You maintain a strong sense of focus on results, driving tasks and projects to completion
  • You demonstrate a deep and genuine concern for the wellbeing and welfare of others
  • You make quick, confident, and clear decisions, even when faced with limited information
  • You draw on a wide range of people and resources in the pursuit of self-development and learning

 


  • Starting Salary : £18,137p.a. + benefits
  • Full time, Permanent position
  • Fixed shift availability
  • Dress down work environment
  • Comprehensive training + Grad Bay to ensure you have the tools to do your job
  • Refer a friend scheme
  • Progression opportunities
  • Rewarded for Tenure

 

*All Employees are subject to drug and alcohol testing. 

 

 

 

 

 

 

 

 

 

INDGLA


If you want to be part of a forward-thinking team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you!
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Customer Service Advisor

Rydon

30+ days ago
30+ days ago

Confident, proactive and compassionate, you may already have what it takes to be a Customer Service Advisor here at Rydon. Based in Dartford, Kent our Contact Centre are looking for vibrant individuals to join their friendly and supportive team. With a competitive salary and benefits, this role may just be what you are looking for.

Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.

See our careers video for more information about working for Rydon:

Based at our Contact Centre in Dartford, our friendly and supportive Customer Services team is looking for an interactive, confident and empathetic individual to join them. Our Contact Centre is a lively and fun environment, where you will be surrounded by colleagues who are enthusiastic and passionate about the work they do. You will thrive off great conversation and interaction, and be willing to work as part of a successful team.

Role and Responsibilities

An integral part of the team, our Customer Service Advisors are often the first point of contact for our customers, taking inbound calls reporting repairs and maintenance. As a key representative for Rydon, you will be warm, friendly and willing to help customers in any matter they may present, calmly reassuring them that you are there to help. You don’t need expert knowledge, though this is desirable, but we are looking for individuals with a natural flair for conversation and an ability to provide an excellent customer experience on every call.

As part of the customer service advisors team, you’ll:

  • Take inbound calls from our residents and clients across the housing and healthcare facilities maintained by Rydon.
  • You'll be keeping a record of all relevant information, logging it onto our in-house reporting system.
  • Raise work orders and ensure that they are correctly issued to our in house engineers and/or sub-contractors.

Training and Career Progression

Don’t worry, to ensure you have the best chance at succeeding within this role, we provide full training and support from your first day! You will be trained to deliver technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required. Rydon prides itself on career progression for their employees, and within this role offers excellent opportunities to progress through our structured grading programme.

Salary and Benefits

Here at Rydon we offer a competitive salary starting at £18,750 per annum, as well as a number of fantastic benefits, including 20 days holiday and a company pension. As you increase your knowledge and responsibility, you will be able to work your way up the role, increasing your salary in line with your development.

This role is offered on a permanent full time basis, with working hours Monday to Friday 8am to 5pm.

Previous experience within a contact centre is desirable but not essential, however you will need to be an excellent communicator where you are easily able to build a rapport with customers and use a calm approach to help solve any issues they may have. Each call is different, therefore an ability to think on your feet and creatively solve problems is key. You will ensure customers feel like a priority and are fully informed throughout the repairs process.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For details on our rewards, recognition and benefits pleaseclick here.

For more details on our culture and what it’s like to work at Rydon, pleaseclick here.

Further information on how to apply can be found byclicking here.

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Customer Service Advisor

Rydon

30+ days ago
30+ days ago

Are you an outgoing and friendly individual that enjoys interacting with people and providing high-quality customer service? If your answer is yes, then a Customer Service Advisor position within our vibrant and supportive Contact Centre in Dartford, Kent could be just what you are looking for. 

Who are Rydon?

Rydon is a successful construction and maintenance company creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. You will be working in the maintenance arm of the company where we use the latest technology to provide a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors.

See our careers video for more information about working for Rydon: 

As a Customer Service Operator you’ll be at the frontline of our business taking inbound calls (no cold calling) from our customers reporting repairs and providing an excellent customer experience on every call. Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.

You will be trained to effectively engage with residents and clients to help diagnose faults and raise appointments for skilled engineers to subsequently carry out the repairs. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. Don’t be alarmed! You don't need to be an expert in building repair or maintenance; we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

What training and career progression is on offer?

For your first three months the role will focus on training and developing your skills in customer service and in developing a basic technical knowledge to help you begin to diagnose repair needs. You will then enter the next stage of your development in the proceeding months, receiving further training and development aimed at further enhancing your buildings/repairs knowledge and ability to work on more complex calls. Throughout your time in this role you will have the opportunity to progress your way through the pay structure: there are four grades of the role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.

What we can offer you

  • A clear pay structure starting with a competitive salary of £18,750 per annum (depending on experience) but increasing as you develop and achieve in the role
  • Annual bonus (subject to individual and business performance)
  • Pension
  • Life Assurance
  • Employee Assistance Programme
  • Flexible benefits for you to choose from including the ability to increase your annual leave
  • Free fruit and complimentary tea and coffee
  • Career progression

It is not necessary to have previous experience working in a contact centre or in a maintenance environment. You will just need the following skills and attributes:

  • a passion for great customer service
  • outgoing and enjoy talking over the phone
  • resilient and able to work in a busy environment
  • great communication skills
  • strong attention to detail
  • ability to take ownership of and creatively solve problems
  • self-motivated

If the above sounds like you we'd strongly encourage you to apply.

The roles we have avaiable are offered on a full time or job share basis on initial 12 and 6 month contracts. Normal working hours are 40 per week, and operate on an 8 hour day 8am to 5pm. We are able to offer a job share/flexible working arrangement with this opportunity, and have two suggested work patterns:

Postholder 1: 8:00am to 5:00pm, Monday to Wednesday

Postholder 2: 8:00am to 5:00pm, Thursday to Friday. 

OR Postholder 1: 8am to 12:30pm, Monday to Friday. Postholder 2: 12:30pm to 5pm, Monday to Friday

However, flexibility can be provided and other work patterns will be considered (you will be asked to state your preferred work pattern as part of your application). 

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For details on our rewards, recognition and benefits pleaseclick here.

For more details on our culture and what it’s like to work at Rydon, pleaseclick here.

Further information on how to apply can be found byclicking here.

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Call Centre Advisor

Kura

17 days ago
17 days ago

 

Job Title: Call Centre Advisor

Start date: Monday 1st March

Salary: £18,137p.a. + benefits

Shifts: Fixed shifts Available: Mondy to Friday 10am to 6.30pm or Monday 8am to 5.30am, Tuesday, Wednesday and Friday 8am to 4.30pm, Saturday 8.30am to 4pm. 

 

Location – Glasgow based

 

Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups. Initial training will be carried out at home, you will then be asked to return to office to carry out Grad bay.  Please note this is subject to change.

 

If you are successful in your interview, you would be eligible for this if you have:

  • A laptop/ A desktop 
  • Sufficient  Broadband/Wi-Fi
  • A mobile phone
  • A USB Headset or Headphones

Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Home Mover Customer Service Advisor you are the first point of contact for our client’s customers.

 

As a Customer Service Advisor, your role will be to resolve inbound queries relating to change of tenancy and welcoming customers to their new supplier. You will also be dealing with the cash collection of accounts while meeting KPI and sales targets and delivering a high standard of customer service.

 


  • You have at least 1 years continuous experience within a debt collections environment.
  • You are able to win agreement and support for a position or desired outcome.
  • You are aware of your emotional ‘triggers’ and how to control these to ensure you remain calm and productive.
  • You maintain a strong sense of focus on results, driving tasks and projects to completion to a tight deadline.
  • You are driven and motivated to work towards multiple KPIs and targets for financial rewards.
  • You demonstrate a deep and genuine concern for the wellbeing and welfare of others
  • You make quick, confident, and clear decisions, even when faced with limited information

  • Full time permanent contract – 40 hours per week.
  • Comprehensive training to ensure you have the tools to do your job.
  • Kura Perks - get discounts and offers from some great businesses such as high street stores, restaurants, holidays etc…
  • Kura Kudos! – get recognised throughout the business for your hard work!
  • Weekly Wellbeing sessions.
  • Development and Progression opportunities, such as secondments.
  • Cycle To Work Scheme
  • Dress down work environment.
  • Refer a friend Scheme.

If you want to be part of a forward-thinking team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you!

 

INDGLA

K
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Call Centre Agent

Kura

17 days ago
17 days ago

 

Job Title: Call Centre Agent

Start date: Monday 1st March 2021

Salary: £18,137p.a. + benefits

Shifts: Fixed shifts available 

 

Location –  Glasgow Based - initially workign from home

 

Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups. Initial training will be carried out at home, you will then be asked to return to office to carry out Grad bay.  Please note this is subject to change.

 

If you are successful in your interview, you would be eligible for this if you have:

  • A laptop/ A desktop 
  • Sufficient  Broadband/Wi-Fi
  • A mobile phone
  • A USB Headset or Headphones

Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.

 

As a Home Mover Customer Service Advisor you are the first point of contact for our client’s customers. Your role will be to resolve inbound queries relating to change of tenancy and welcoming customers to their new supplier. You will also be dealing with the cash collection of accounts while meeting KPI and sales targets and delivering a high standard of customer service.

 


  • You have at least 1 years continuous experience within a debt collections environment.
  • You are able to win agreement and support for a position or desired outcome.
  • You are aware of your emotional ‘triggers’ and how to control these to ensure you remain calm and productive.
  • You maintain a strong sense of focus on results, driving tasks and projects to completion to a tight deadline.
  • You are driven and motivated to work towards multiple KPIs and targets for financial rewards.
  • You demonstrate a deep and genuine concern for the wellbeing and welfare of others
  • You make quick, confident, and clear decisions, even when faced with limited information

  • Full time permanent contract – 40 hours per week.
  • Comprehensive training to ensure you have the tools to do your job.
  • Kura Perks - get discounts and offers from some great businesses such as high street stores, restaurants, holidays etc…
  • Kura Kudos! – get recognised throughout the business for your hard work!
  • Weekly Wellbeing sessions.
  • Development and Progression opportunities, such as secondments.
  • Cycle To Work Scheme
  • Dress down work environment.
  • Refer a friend Scheme.

If you want to be part of a forward-thinking team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you!

 

INDGLA

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Customer Service Advisor - Newcastle - (Job Number: 53710)

British Sky Broadcasting CustomerService

30+ days ago
30+ days ago
true
Primary Location : ENGLAND-Tyne and Wear
Employee Status: Permanent
Schedule: Full-time
Closing Date: Ongoing

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.


Join us as a Customer Service Advisor earning £18,500 per annum you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, delivering brilliant customer service and meeting targets with an opportunity to earn more on our incentive program.


What you’ll do:

  • Work 37.5 hours with varied shift patterns during opening times. Monday – Sunday 07:00 – 23:00
  • As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues.
  • Spend time understanding customers’ needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience.
  • As part of a supportive, fun and friendly service team, your focus will be on having great conversations.
  • Learn about our products, we’re fans too!

What you’ll bring:

  • Brilliant listening skills
  • Ability to empathise and understand our customers
  • A love for problem solving
  • A passion for delivering outstanding service

Inclusion:


CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.


We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.


The Benefits:


There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:

  • Free Sky Q, for the TV you love all in one place
  • Discounted Mobile and broadband
  • Bonus incentives
  • We offer a whole range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare and discounts to over 800 retailers to name a few.

A range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.


Where you’ll work:


Newcastle - we’re in a great location in the city centre with public transport close to hand.


Your base site will be in Newcastle, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment and working practices to ensure we keep you and our staff safe. If you are invited to an interview, it’s likely this will be a virtual interview using video, and we’ll do our best to make the process smooth and straight forward for you. Should you be successful for this role, it’s likely you’ll need to spend some of your time working from home to begin with, but we’ll talk to you about this in more detail at the right time.


Why wait?


Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.


To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.


Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

A
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Customer Service Advisor - Roadside Assistance Operations

Allianz Global Assistance

30+ days ago
30+ days ago

Hours
35 hours per week, shifts covering 24/7

The Role
To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.

Main Duties
Customer Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem

File Management
• To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner
• To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
• To ensure that all benefits are applied in the most cost effective manner

File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems

Essential Skills & Attributes
• Good standard of general education
• English Language GCSE or equivalent
• A genuine desire to provide a high level of customer service
• The ability to effectively manage multiple cases
• Excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Good geographical knowledge
• Proven experience of providing a quality customer service within a pressurised environment
• Enthusiastic
• Diplomatic
• Calm under pressure
• Assertive
• Flexible

Desirable Skills & Attributes
• Clean Current Driving Licence
• Basic technical understanding of vehicles
• Experience of working in the automotive industry

Posted

Today

Description

Customer Service Advisor £18,500 Starting Salary

Closing Date for this application is 22/03/2021
If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

Apply

Location: Shirebrook, Mansfield, NG20

You would be required to work full-time (40 hours per week) 9am-6pm shifts over 5 days out of 7 with a team rota for cover to 10pm.

Do you have a passion for Customer Service?

Enjoy working in a fast paced environment where no two days are the same?

Then why not join one of the fastest growing retail companies in the country?

As we continue to grow both in-store and online we recognise the need to recruit the best as our customers deserve the best possible customer service and customer experience.

As a result of this rapid growth, we are currently looking for Customer Service Advisors to join our fantastic team here at our modern head office in Shirebrook, Mansfield.

Reporting to the Team Leader you will be the first contact our customers have with all facia under our umbrella, so if you have a passion for Sports, Fashion, Cycling or Gaming this could be the job for you! 

Role Purpose

To manage customer contacts through various channels (Telephony, Web Chat, Social Media) on behalf of Sports Direct. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers’ experience with Sports Direct is the best that it can be.

Key Responsibilities:

  • Provide excellent and personable Customer Service to Sports Direct customers through all available channels
  • Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs.
  • Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Sports Direct.
  • Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Sports Direct functions to reach best resolutions and through that actively promote best practice.
  • Take action on customer feedback to recover potentially lost customers and/or resolve concerns.


Essential Skills/Experience :

  • Excellent written, verbal and presentation skills
  • Committed to the delivery of an exceptional level of customer service
  • Excellent PC literacy and a working knowledge of Microsoft packages
  • Ability to work well under pressure and multi task
  • Ability to pay close attention to detail and not scared to challenge the norm and think outside the box
  • Natural ability to work independently within an established team
  • Show respect to others in a positive manner and build strong working relationships
  • Strong team player and role model, capable of gaining trust from your team and peers
  • Enthusiastic, positive, resourceful and resilient.
  • In return for joining us at Sports Direct, you will receive a competitive salary, staff benefits (including staff discount), ongoing training, coaching and support with many opportunities to progress within the company as we continue to expand.

#FGHO

 

Source: Sports Direct