The Customer Service Specialist is responsible for fielding in-bound calls from customers in the servicing of their mortgage. The position is responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns.

Responsibilities Include:

* Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls per hour

* Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
* Compares and evaluates possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances
* Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service
* Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns
* Completes escrow analysis , account maintenance changes within servicing system, payoff requests, research accounts to provide resolution to customers, and handles credit bureau disputes
* Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets

* Effectively provide prompt, accurate, and professional responses to customer inquiries
* Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent clients
* Promote the image and reputation of the company, while protecting the interests of our mortgagors, the firm, and investors
* Various duties as assigned

Requirements:

* 1+ years of experience in mortgage
* Must be able to work in a high volume call center with frequent distractions
* Provide quality interactions with internal and external sources
* Input data and verify information
* Excellent verbal communication skills able to communicate extensively, effectively and being empathetic to our customers
* Mortgage Servicing experience
* Excellent customer service
* Excellent written communication skills
* Excellent organizational skills
* Excellent problem solving skills
* Solid analytical skills
* Execute and prioritize multiple tasks
* Professionalism
* Ability to work independently in a high volume environment
* Proficient in Microsoft Office
* Must be an efficient and effective listener

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

OVERVIEW

YES, Rotech is STILL HIRING to help serve our patients during this time of the COVID-19. Our business has picked up!!  SUBMIT your RESUME today for a manager to review.

As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures:

• We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.
• We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
• We have enhanced cleaning procedures for all of our equipment.
• We are communicating frequently with our employees regarding the latest guidance from the CDC.

• TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK

  JOB INFORMATION

  Summary

  We are seeking a dedicated Customer Service Representative.  In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.

   

  We are looking for a collector to collect from patients' past due accounts.

  Essential Duties and Responsibilities

  • Assists with updating respiratory grid and maintains referral log
  • Clears previous day’s route and checks all paperwork for accuracy and completeness
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries
  • Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines
  • Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork
  • Monitors office supplies
  • Prepares complete and accurate files for billing department
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Prepares tickets for daily routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts  
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • Performs other duties as assigned

  Supervisory Responsibilities

  • None

  QUALIFICATIONS

  Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

  Education and/or Experience

  • High school diploma or GED equivalent
  • One to three years of related prior work experience in a team-oriented environment
  • Experience in medical field and administrative record management
  • Strong customer service background

  Skills, Knowledge and Abilities

  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Interpret a variety of instructions in a variety of communication mediums
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
  • Knowledge of insurance policies and requirements
  • Knowledge of medical billing practices and of billing reimbursement
  • Maintain confidentiality and practice discretion and caution when handling sensitive information
  • Mapping skills including ability to plan time-saving delivery routes
  • Mechanical aptitude with ability to learn
  • Medical terminology
  • Multi-task along with attention to detail
  • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
  • Read and successfully interpret written directions and/or instructions in English
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Sense of urgency and responsiveness to physicians, location employees and patients
  • Work independently and as part of a team

  Physical Demands

  • Lift 10lbs at times
  • Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
  • Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

  Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
  • Office equipment; fax machine, copier, printer, phone and computer

  Work Environment

  • Office environment

  ROTECH INFORMATION

  Benefits

  • 401k
  • Medical, Dental and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Bonus and Incentive Opportunities (Non-Exempt and Exempt)
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)
  • Work remotely (when applicable for the position)

  Make the Right Move, Create your Profile and Submit your Resume TODAY!!   The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.   To view the status of a position that you submitted your profile / resume to, Sign into your account.  We appreciate your interest in Rotech Healthcare Inc.

   

  TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK           FACEBOOK              LINKEDIN

   

  Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

OVERVIEW

YES, Rotech is STILL HIRING to help serve our patients during this time of the COVID-19. Our business has picked up!!  SUBMIT your RESUME today for a manager to review.

As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures:

• We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.
• We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
• We have enhanced cleaning procedures for all of our equipment.
• We are communicating frequently with our employees regarding the latest guidance from the CDC.

• TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK

  JOB INFORMATION

  Summary

  We are seeking a dedicated Customer Service Representative.  In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.

   

  Essential Duties and Responsibilities

  • Assists with updating respiratory grid and maintains referral log
  • Clears previous day’s route and checks all paperwork for accuracy and completeness
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries
  • Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines
  • Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork
  • Monitors office supplies
  • Prepares complete and accurate files for billing department
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Prepares tickets for daily routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts  
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • Performs other duties as assigned

  Supervisory Responsibilities

  • None

  QUALIFICATIONS

  Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

  Education and/or Experience

  • High school diploma or GED equivalent
  • One to three years of related prior work experience in a team-oriented environment
  • Experience in medical field and administrative record management
  • Strong customer service background

  Skills, Knowledge and Abilities

  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Interpret a variety of instructions in a variety of communication mediums
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
  • Knowledge of insurance policies and requirements
  • Knowledge of medical billing practices and of billing reimbursement
  • Maintain confidentiality and practice discretion and caution when handling sensitive information
  • Mapping skills including ability to plan time-saving delivery routes
  • Mechanical aptitude with ability to learn
  • Medical terminology
  • Multi-task along with attention to detail
  • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
  • Read and successfully interpret written directions and/or instructions in English
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Sense of urgency and responsiveness to physicians, location employees and patients
  • Work independently and as part of a team

  Physical Demands

  • Lift 10lbs at times
  • Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
  • Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

  Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
  • Office equipment; fax machine, copier, printer, phone and computer

  Work Environment

  • Office environment

  ROTECH INFORMATION

  Benefits

  • 401k
  • Medical, Dental and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Bonus and Incentive Opportunities (Non-Exempt and Exempt)
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)
  • Work remotely (when applicable for the position)

  Make the Right Move, Create your Profile and Submit your Resume TODAY!!   The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.   To view the status of a position that you submitted your profile / resume to, Sign into your account.  We appreciate your interest in Rotech Healthcare Inc.

   

  TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK           FACEBOOK              LINKEDIN

   

  Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

Company Overview:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Why Choose ADT?

At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.

Major Responsibilities

We are hiring for our Account Management department as a Retention Agent at our Irving, Texas location. 

In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer’s champion - the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures.

• A day in the life of a Retention Agent looks like this:
• Answering incoming calls about our products and services with existing customers
• Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues.
• Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution.
• The ability to work independently to find the best solution.

We’re looking for someone with these skills:

• Experience in sales or retention
• Effective communication skills that help deescalate customer calls while problem solving
• The ability to work with multiple screens and programs open to help resolve customer issues
• Be able to interpret contracts and communicate terms and conditions
• Perform quick calculations

Compensation

• Competitive pay based on experience with additional financial incentives for team members.

Start Date and Schedule

• This role will begin April 5th at our Irving, TX location. 
• Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid virtual training – some in-person attendance may be required based on business needs.
  • Designated place to work from home
  • High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
  • At least 25mbps to of internet to download and 15mbps to upload
• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• Potential opportunities to work from home based on business needs
• A culture of coaching, development and career growth opportunities

Knowledge, Skills and Abilities:

We’re looking for someone with results they are proud of like: 

• High school diploma, GED, college degree or some college experience
• Two (2) years customer retention experience
• Technical aptitude, problem solving skills, computer proficiency

Equal Employment Opportunity:

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

We completely train, so no industry experience is required. We pay weekly, provide benefits, and are looking to hire immediately.

The key traits that make people successful in our company are: a strong work ethic, the ability to work in a fast paced environment, and excellent customer service skills. In our experience, we have found that these are natural traits found within people that have worked in the hospitality and food service industries. If you are looking to step out of these types of roles and into a professional career, while leveraging your natural skills, please read on.

​Position Benefits:

• Extensive training in all areas
• No experience needed
• Great benefits
• Fast-paced, fun environment
• Our reps average between $50k-$80k first year
• Leadership development training
• Great weekly pay and bonuses
• Note: we are an equal opportunity employer and welcome all applicants.

Company Accolades:

• Forbes Top 25 Happiest Companies To Work For
• Fortune 500 Company

Top candidates will be energetic, positive, passionate, and want more in life. We are proud of our company environment where team members receive positive feedback, positive energy, and a place to personally grow. We work with union and association members providing the permanent benefits for their families.

What we are looking for in you:

• Team player mentality
• Punctuality
• Strong customer service skills
• Basic computer skills
• Friendly personality
• Detail oriented
• Eager and willing to learn

If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! We are looking to hire by the end of this week.
I will set you up with an interview at the soonest available date.

We will email you back promptly, so please check your emails for a response.

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