Provide exceptional customer service by addressing customer inquiries, concerns, and objections, and ensuring a positive experience throughout the renewal process Proactively engage with small accounts via email, phone calls, and other communication channels, recording interactions in Salesforce. Help refine renewal process to increase efficiencies and ensure timely renewals Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.