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22238 Jobs Found 

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Contact Centre Operations Manager

Kura

10 days ago
10 days ago

 

Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.

 

We have an exciting opportunity for an Operations Manager to join our management team in Glasgow, where you will be responsible  for managing an inbound and outbound, sales and service campaign, within Financial Services.

  

Key responsibilities will include:

  • Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets
  • Ensuring internal revenue budget targets and revenue growth targets are met
  • Managing the day-to-day client relationship at account manager level
  • Leading, developing, motivating and coaching Team Managers
  • Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement
  • Forecasting and planning recruitment ensuring staffing levels are met across all accounts
  • Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements
  • Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements
  • Creating and maintaining a strong sales and service culture and performance driven working environment
  • Communicating effectively with the team to create and maintain a motivated and engaged workforce
  • Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports

  • Experience of managing Team Managers
  • Experience of liaising with the client on a day to day basis
  • Outbound & inbound contact centre operational management experience, within both customer service and sales
  • Effective leadership through team building, development and a strong coaching culture
  • Great ability to coach the coach
  • KPI management experience and proven track record of achievement
  • Ability to recruit and create dynamic and highly performing teams
  • Commercial and financial management awareness
  • Excellent client relationship management skills
  • Experience of managing multiple projects and varying team sizes
  • Excellent written, verbal and presentation skills

  • Salary : Up to £31k + benefits 
  • Relaxed dress code
  • Positive working environment
  • Comprehensive training to ensure you have the tools to do your job
  • 30 Days Paid Holiday
  • Development opportunities
  • Plus much more!
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Bid Development Officer

Cardiff Metropolitan University

Cardiff, WA
4 days ago
Cardiff, WA
£34.804k - £39.152k Per Year
4 days ago
£34.804k - £39.152k Per Year

 

Job Title:

Bid Development Officer

School/Unit:

Research & Innovation Services

Location:

Llandaff Campus, Cardiff

Salary:

Grade 6A/B, £34,804 - £39,152 per annum

Hours:

Up to 37 hours per week – part-time options / job share considered

Tenure:

Fixed term until December 2023

 

Welsh University of the Year 2021 by The Times and The Sunday Times Good University Guide

 

Our performance in this year’s Guide is exceptional.  Our University was the biggest riser in Wales, and the third biggest in the UK, placing us in the UK top 40 for student satisfaction with teaching quality and the wider student experience. 

 

We are very pleased that our strong performance has resulted in the University attracting high numbers of well qualified students and we are now seeking additional staff in both our academic schools and professional services departments.

The opportunity

Research and Innovation Services (RIS) is based at Cardiff Metropolitan University's Llandaff Campus, from where the team supports research and innovation interactions with business and the wider community. At an operational level, we are the gateway through which external organisations can access the support and knowledge base of the University. We work with colleagues across Cardiff Met’s five academic schools and all units on a broad range of research and knowledge transfer activities maximising the commercial and social value of the University's research. We work with businesses through collaboration, consultancy, offering the opportunity for businesses to work with our students and the use of our resources and facilities. RIS is also home to the Global Academies which is a strategic initiative of the University to support and encourage interdisciplinary, impactful and international research, innovation and postgraduate education that addresses global challenges identified by the UN Sustainable Development Goals and Wellbeing of Future Generations Act (Wales) 2015. Our three Global Academies are Health and Human Performance; Food Science, Safety and Security; and Human Centred Design.

The role-holder will assist schools, academics and departments in the acquisition of industry-focussed collaborative opportunities. In particular targeting the development of Knowledge Transfer Partnerships (KTP), Innovate UK and Welsh Government SMART funded projects. The Knowledge Transfer Officer (KTO) will occupy a key role in Cardiff Metropolitan University’s mission to support industry and commerce through a wide variety of commercial activity.

The role will primarily involve working alongside academic colleagues and funding bodies to develop proposals with a view to securing external income. The KTO will work closely with the Business Liaison Officer (BLO) to source and connect relevant academics with opportunities / applications in a timely manner. Duties will include the writing of funding applications and the related costing and pricing of projects, providing effective liaison between Cardiff Met and clients / potential clients, providing support and advice to companies and academics, developing a portfolio of knowledge transfer activity and maintaining appropriate monitoring and reporting mechanisms.

You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.

What you’ll do – key duties

Identifying and targeting tenders / sources of funding for projects, e.g. Innovate UK and Welsh Government SMART funding.

 

Providing advice and support to academic schools in identifying, developing and submitting successful funding applications for knowledge transfer activities including Knowledge Transfer Partnership (KTP) and Innovate UK programmes.
Writing proposals, tenders and bids in collaboration with academics, schools and Global Academies.

Completion of accurate costing and pricing for a wide range of projects.

Supporting the development of contractual agreements for the successful management of approved projects, including agreements regarding intellectual property and terms of collaboration.

Providing on-going support, guidance and advice to clients and academic departments as necessary, therefore ensuring the smooth running of industry / academic projects.

Chairing regular meetings with schools, academics and other internal departments to develop and sustain an innovation culture.

What you’ll bring – essential experience & strengths

Best practice in developing and delivering commercial projects (e.g. consultancy, training, contract research).

Knowledge of monitoring commercial projects.

Good working knowledge of MS Office applications, in particular Outlook, Word, Excel and PowerPoint.

A track record of writing successful funding bids e.g. public sector funding / tenders / research bids.

Experience of providing advice to a variety of public, private and not-for-profit organisations.

 

What you’ll have - essential qualifications

Degree or equivalent experience.

Our total reward package

We have a range of great benefits for employees including:

Annual leave of 35 days, plus 12 bank holiday / concessionary days

Membership of the Local Government Pension Scheme with generous contributions

Flexible and remote working opportunities

Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage

Access to all library facilities

Salary sacrifice schemes including cycle to work

 

How to apply

 

If you would like to talk with us about this opportunity please contact Matthew Taylor, Director of Innovation at mtaylor@Cardiffmet.ac.uk

 

To start your application please visit www.cardiffmet.ac.uk/jobs

 

Closing date:  Monday 8 March 2021, 4:30 pm.

 

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

 

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. Our Strategic Plan underpins our commitment to recruit and retain the best talent and we welcome applications from people from diverse backgrounds.  We appoint on merit.

 

Due to the coronavirus pandemic all of our recruitment is being conducted virtually. We aim to respond to your application as soon as possible.

 

 

Further Information

Full Job Description and Person Specification

Our Candidate Pack

Please visit our website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.

 

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Mechanic

Autocity

Dewsbury, Yorkshire
5 days ago
Dewsbury, Yorkshire
£22k - £32k Per Year
5 days ago
£22k - £32k Per Year

Job title: Mechanic
Location: Dewsbury
Salary: £22,000 - £32,000 PA + Monthly Bonus & Benefits
Job type: Permanent/ Full time 

An exciting work opportunity has arisen with Autocity, automotive sales and repair services company, for an experienced Mechanic to join our team in Dewsbury. 

In this role you will be responsible for diagnostics, repairs, undergoing maintenance, inspections including Pre-Mot, servicing and parts ordering. You will also run complete diagnostic tests using manual tools and technological devices and work with customers and co-workers to establish a timeframe for the completion of each project. 

We are looking for a reliable, punctual and detail oriented person with great interpersonal skills who will be a quick problem solver with sound critical thinking and safety management skills. 

Mechanic Responsibilities: 

  • Work with colleagues or customers to determine the possible source of mechanical problems and define what issues need to be solved.
  • Conduct thorough inspections and evaluations of problematic automotive issues or parts to identify issues.
  • Utilise technological Snap On device to complete diagnostic tests of mechanical and electrical systems.
  • Order and replace parts and components and repair body damage as needed.
  • Perform regular inspections and maintenance.
  • Clean, wash and paint machinery when needed for proper maintenance.
  • Maintain detailed records of each machine or vehicle, included any maintenance, inspection, or repair services performed.
  • Provide upfront estimates for repairs and maintenance.
  • Budget for current and projected repair projects and calculate costs for parts and labour.
  • Lower costs by taking advantage of warranty and insurance coverage when available.
  • Ensure projects are completed effectively and on time.
  • Maintain a large collection of tools and devices for repairing and testing vehicles and other machinery.
  • Keep necessary supplies in stock and place orders to replenish inventory. 

Mechanic Requirements: 

  • Previous experience working in a garage.
  • Technical proficiency, extensive mechanical knowledge, fine motor and  diagnostic skills. Ability to work on engines, gearbox, clutches and other mechanical components.
  • City & Guilds.
  • Excellent customer service skills.
  • High energy level and physical strength.
  • Basic computer skills. 

Mechanic Salary & Benefits:

  • £22,000 - £32,000 PA
  • Monthly bonus 

If you’re interested in this Mechanic role, don’t hesitate and APPLY now!

Autocity is a nationwide used car dealer that is dedicated to making the car buying process easier and stress free. And how we have gone about doing that is simple too – by offering unbeatable price, choice and quality & free nationwide delivery, that is anywhere in England, Scotland & Wales. Autocity has a wide range of used cars on offer, all our cars undergo a 280-point inspection and are prepared to the high industry standards, every car comes with 6 months warranty included with a 14-day test drive. Whatever car you choose, you can be rest assured that you will be getting quality and unbeatable value. All our cars are low mileage and are checked by our expert technicians to ensure they meet the Autocity Quality Standard.

 

 

 

 

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Customer Service Account Executive

WESTROCK LIMITED

Wrexham, WA
5 days ago
Wrexham, WA
5 days ago

Job Purpose

The job holder is an extended part of the centralised customer service team based at a manufacturing site. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities working closely with the centralised customer service team.

The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site ensuring all departmental procedures are followed and adding value to the local manufacturing facility.

Role Responsibilities

Proactively Manage Key Accounts

  • Proactively manage key accounts for the site including processing customer orders and liaising between customers, Healthcare Customer Service Manager, Supply Chain Manager and wider customer service team
  • Management of customer stocks through order processing
  • Responding to pricing and estimating enquiries from existing customers
  • Report monthly KPIs to customers and Healthcare Customer Service Manager
  • To complete all paperwork in line with company procedure and best practice
  • Establish and maintain key customer account information
  • Manage customer accounts in line with standardised ways of working
  • Cross train key accounts to other members of customer service team for periods of absence or high work volume

New Product Introduction

  • Work closely with Healthcare NPI Manager to successfully introduce new work into the local manufacturing facility
  • Attend all NPI meetings for the local manufacturing facility
  • Process all new master specifications and production specification for all new work and new customers
  • Order new dies/ cutter for new products

Other Duties

  • Attend local production meetings and link back to Healthcare Customer Service Manager
  • Deputise for the Healthcare Customer Service Manager when urgent requests arise from the Supply Chain Manager and escalate when required
  • Communicate information and developments from local site to Healthcare Customer Service Manager on a daily basis
  • Lead and participate in improvement projects for local site and commercial team
  • To be a willing and flexible team member ready to take on new and expanding tasks as appropriate
  • Comply with GDPR and ensure data integrity at all times

Knowledge, Skills, Experience 

  • Relevant experience in a similar role or demonstrable commercial awareness
  • Minimum 1 years Customer Service experience within a production/manufacturing environment - ideally within the Print & Packaging Industry
  • Appropriate standard of verbal and written communication skills
  • Ability to plan and co-ordinate priorities within a team environment
  • Proficient in MS Packages including highly competent in Microsoft Excel and ability to learn new software and systems
  • Demonstrable experience of excellent analytical, numeracy and organisational skills
  • Proven experience of working to high quality standards
  • Able to process and understand technical information
  • Strong problem-solving skills
  • Ability to prioritise, work under pressure and manage time effectively
  • Occasional flexibility in working hours in order to meet the business requirements
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Building Surveying Programme Lead

Hurley and Davies Ltd

Swansea, WA
2 days ago
Swansea, WA
£40k - £50k Per Year
2 days ago
£40k - £50k Per Year

 

Building Surveying Programme Lead

Full time, Swansea, £40k-50k per annum based on experience

25 days A/L, Pension Package
Why Hurley and Davies?

The Quick Pitch

Surveying practices are generally quite stuffy right?  Well, that is definitely not us!

In fact, Hurley and Davies is an exciting, dynamic place to work and is rife with opportunities for ambitious, vibrant, career minded surveyors who are looking to fulfil their potential in an inclusive, supportive, and innovative environment. So, if that sounds like you and you are interested in our Building Surveying Programme Lead role, please email careers@hurleyanddavies.co.uk to organise an informal chat with us.

We understand you might want more information about this exciting role first though, so please read on… we’re sure you’ll be convinced by the end!

Who We Are

Here at Hurley and Davies, we are experts in our field having worked extensively at the forefront of the education, health, commercial and industrial sectors.  With hundreds of years’ combined experience covering the complete range of surveying services, we unashamedly believe we are one of the leading and most well-established physical assets management and surveying consultancies in the country.  We aren’t arrogant… we just know that we focus on the really important things that many of our competitors often overlook.

How We Work

We Understand Quality

We have an unwavering commitment to professionalism and client satisfaction, and we pride ourselves on being one of the most progressive companies in our field, always striving to be better today than we were yesterday.  Sure, that’s a warm and fuzzy statement, but what does is actually mean in practice?  In short, we make sure we look after the 3 Ps – our Projects, our Processes, and our People:

  • We use an Agile project management methodology that is focussed on maximising success through continuous client collaboration and being able to pivot quickly in response to changing needs and feedback.
  • We invest in a continuous improvement program that is focussed on developing the efficiency and effectiveness of our processes and systems.
  • We invest in a performance enabling program that is focussed on developing our employees so that they reach their full potential. We do this through a structured career pathway and a meaningful PDR process that puts employee development, recognition, and progression at the very heart of our success.

We are Digital First
We are digital champions and embrace innovative digital solutions that help us provide an outstanding service to our clients.  What puts us ahead of our competitors is that we have dedicated inhouse expertise that can turn employee ideas into digital solutions that make our working lives easier!  How cool is that?  If you think something needs to improve, it can!  No more getting frustrated with poor, inefficient processes because “it’s always been like that around here”.

We are Ambitious at Every Level

As well as wanting the best services for our clients and the best rewards for our employees, we have bold plans to expand our business into new areas and geographies.  In fact, we’re really excited to be expanding our operations into London over the coming weeks!

We are Resilient by Design

Our progressive approach to business means that we have been exceptionally resilient throughout the pandemic.  Prior to the lockdown, we had already integrated Cloud technologies into our IT infrastructure to enable simple and secure remote working, so we were really well prepared when the lockdown occurred.  We are incredibly proud of the fact that no jobs were lost, and no pay cuts were made during this extraordinarily challenging period, so if job security is as important to you as it is to us, we’re a really good bet!

Where We Work

We’ve learned that a great working environment is a major contributor to employee satisfaction, so we’ve invested significantly in the modernisation of our Swansea and Caerphilly offices.  Where-ever you are based, our environments are well organised and equipped with the latest digital solutions to enable efficient and effective working.  Our typical surveyor would have the latest 2-in-1 Microsoft Surface laptop with 2 additional hi-res monitors and access to the full range of surveying equipment.

We have also embraced remote working and each employee has a fully featured Microsoft Office 365 account that allows them to securely manage their workloads from wherever they are.

Why this Role?

Building Surveying Team

By working on our building surveying team, you’ll get incredible opportunities to enhance your professional portfolio through significant exposure to a wide range of sectors, services, clients, and project types.  The team works across all sectors throughout England and Wales delivering services in healthcare, higher education, commercial and retail areas.  They are truly cross-functional with expertise covering all aspects of building surveying including specification and design, contract administration, acquisition, condition surveys, planned maintenance, party walls, dilapidations, and project management.

Programme Leadership

The Building Surveying Programme Lead is our most exciting role as it puts you at the heart of project delivery, thought leadership, decision making, financial management and helping others to grow in their career.  If impact is what you’re after, you’ll have it abundance with responsibilities for:

  • Successfully delivering a proportionate share of the company's projects, commissions, and professional assignments.
  • Acting as the key organisational contact for the client and exceeding their expectations through outstanding service delivery, providing continuous status updates and actioning feedback promptly.
  • Hand-on project management including issue and risk management, producing flash reports, allocating resources, signing off quality assurance, and managing the financial position of the projects in your programme.
  • Playing an instrumental role in writing business proposals, generating repeat business, winning new work, and developing new business opportunities.
  • Providing guidance, leadership, and technical expertise to project leads.
  • Mentoring and coaching less experienced colleagues.
  • Promoting equality and diversity in working practices and maintaining positive working relationships.
  • Representing the company in a professional and diligent manner; meeting, negotiating, and corresponding with clients to form strong working relationships in true partnership.
  • Promoting a culture of continuous improvement and constructive feedback.
  • Presenting a strong, professional presence online through maintaining a blog, posting to Linked-In or contributing your expertise to other such industry recognised fora.
  • Collaborating with other service streams, sectors, and wider collaborative consultancies to provide combined and innovative solutions that improve our competitive advantage.
  • Keeping abreast of the latest industry trends, issues, and developments in best practice and making recommendations to the company of any associated impacts or opportunities that might arise.

Why You?

We’re not after Perfection

We know that people are sometimes put off applying for a job if they don’t tick every box, but we realise that the ‘perfect candidate’ doesn’t really exist. So, if you are excited about working with us and think you can do most of what we’ve listed below, please apply. You could be exactly what we’re looking for!  We’re ideally looking for someone with as much of the following as possible:

  • BSc in Building Surveying or an equivalent construction qualification.
  • Member of the Royal Institution of Chartered Surveyors or another recognised professional institution.
  • Significant experience of providing CDMC Services, and ideally CDMC qualified.
  • Significant technical delivery experience gained within a recognised consultancy.
  • Wide ranging experience and strong technical skills in the areas of surveys, refurbishments, repairs, and maintenance.
  • Strong programme management skills with the ability to prioritise work and resources across a number of concurrent projects.
  • Significant experience of successfully delivering complex surveying projects within scope, quality, budget, and deadline constraints.
  • Experience of client relationship management and development.
  • Strong commercial awareness with access to a well-established network of industry contacts.
  • Proven experience of generating business opportunities and winning new work.
  • Experience in the preparation of proposals and fee bids.
  • Experience of managing and developing a team.
  • Excellent oral and written communication skills including negotiation and conflict resolution.
  • Strong IT skills in AutoCAD, NBS, and the full Microsoft Office suite.
  • Holder of a clean driving licence.
  • There is a level of mobility required for this role which includes climbing ladders.

Hurley and Davies is an equal opportunity employer, striving for diversity in the workplace.  As a Disability Confident Committed Employer, we ensure our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for the job.

 

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Senior Content Developer - FTC

Amazon UK

Edinburgh, Scotland
4 days ago
Edinburgh, Scotland
4 days ago
Senior Content Developer - FTC 

Senior Content Developer - FTC 


1364717
* Please note this is a fixed term contract until March 2022*
The Amazon Business Content and Localization team supports product launches, by creating content that answers customers' questions, that provides and promotes self-serve solutions, and that empowers Customer Service Associates to solve customers' contacts. The team creates smart content which suitable for a global content readiness experience.
As Senior Content Developer, you will follow our content governance to create clear and concise information that will help our internal and external customers. You'll collaborate with other writers and internal business partners (such as program managers, product managers, and software development engineers) to develop global source content. You'll participate in content management and localization efforts, process development, and quality governance in support of team success.
You will also work independently on complex, large-scale tactical projects with multiple teams. You’ll be self-driven with the ability to influence others, prioritize tasks, and engage cross-functional stakeholders to deliver results. You’ll look for opportunities and will apply your expertise to improve operational efficiencies. You will help define business strategy through data-driven contributions and will contribute to the team as a leader in content.
Senior Content Developer Responsibilities:
  • Create and maintain smart content in English.
  • Management tools, in a way that's scalable and easy to localize.
  • Outsource content for translation using computer assisted tools.
  • Respond to time-critical requests and advocate for the right content solutions.
  • Advocate for Amazon Business customer and Customer Service Associates.
  • Strong bias for action and the ability to prioritize and meet deadlines.
  • Strong stakeholders' management.

Senior Content Developer basic Qualifications:

  • Previous experience as a technical writer, editor, or content developer.
  • Exceptional written and oral communication skills.
  • Experience with technical writing.
  • Experience with content management tools.
  • Experience with translation processes and tools.
  • Experience managing content projects, including coordinating with other teams.
  • Ability to multi-task in a dynamic technical environment.
  • Bachelors Degree or equivalent.
  • Strong problem-solving and organizational skills.
  • Demonstrated ability to manage multiple projects simultaneously and in a fast-paced environment.
  • Proven abilities in project planning and relationship management.
  • Strong team player in a multi-cultural environment.

Senior Content Developer preferred Qualifications:

  • Master Degree English, Communications, Content Strategy, or a related field.
  • Project management certifications.
  • Fluency in other languages on top of English is a plus.

About our Rewards:
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.
To apply for this position, please click on the apply button!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
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IT Service Desk Engineer

BTL IT Solutions

Filton, SW
3 days ago
Filton, SW
£13 - £18 Per Hour
3 days ago
£13 - £18 Per Hour

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

Based across our 3 customer's sites in Bristol. However, during COVID-19 the successful candidate will only be expected to undertake tasks onsite which are absolutely necessary, all other responsibilities will be undertaken from home.

The role will involve:

  • During COVID-19 supporting the business in effective working from home through video conferencing, VPN etc.
  • Answering calls and triaging all types of tickets at a first line level.
  • Providing second line support for:
  • Windows 10
  • Office
  • Hardware maintenance through a 3rd party (warranty)
  • Mimecast Email Archiving System
  • Active directory administration
  • Change Control of the desktop environment
  • Management and resolution of calls using the customer's service management package
  • Deploying software via SCCM Remote support through RDP, SCCM Remote control, WebEx and Dameware.
  • VOIP support
  • Deployment of desktops and laptops to new and existing users
  • Patching and 1st line network support

This is a contract role for an initial limited term of 6 months, but there will be opportunities for a long term extension for a successful candidate.

Interviews will be conducted via video conference.

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CREW MEMBER

Bite Burger Ltd

Manchester, NW
2 days ago
Manchester, NW
£6.45 - £8.72 Per Hour
2 days ago
£6.45 - £8.72 Per Hour

BITE BURGER

We are looking for positive, energetic and friendly people to join our brand new delivery-only burger kitchen near Manchester city centre. Bite Burger has one branch already well established in the city of Bradford. We are an exciting fast food brand and takeaway which specialises in making the best smashed burgers, chicken burgers, fries and milkshakes. 

If you have the personality and pace to work as a crew member in a fast-paced, challenging environment then this will be an ideal position for you. A fantastic working environment will be provided to ensure a crew member can continue to grow, learn & adapt in all situations.

Experience in a restaurant or fast food establishment is desirable but full training and support will be provided. We require flexible, hard-working and confident individuals with a professional attitude, who strive to consistently provide the best customer service and the highest standards.

As a crew member you will be involved with:

  • Cooking, cleaning & preparing (using griddle & fryers etc.)
  • Assembling of burgers, making fries and milkshakes
  • Taking and managing customer orders 
  • Providing fantastic customer service
  • Managing customer orders to ensure they are provided at a fast pace, are correct and of high standards
  • Maintaining cleanliness and food hygiene at all times
  • Washing up equipment, wiping surfaces, mopping and sweeping etc. 

Please note: Weekends and evening work is required.
Staff working hours are: Tuesday - Sunday 3pm-12am

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IT Service Delivery Manager

Kennedys Law

2 days ago
2 days ago

Kennedys is looking for an IT Service Deliver Manager to join our IT team in Chelmsford or London preferably, but there is flexibility for the role to be based anywhere in the UK. The successful IT Service Delivery Manager have a proven track record in improving the perception of IT within the Firm and be able to effectively influence their peers within IT. They will review data and interact within the business and be able to strongly and effectively advocate for the user experience.

Team

Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm’s employees and clients.

They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

Working within the operational function within IT, this role will help advocate for the user and service experience while ensuring. Primarily located in the UK, this team provides services globally.

Key Responsibilities

  • Champion continual service improvement and IT Service Management across the IT department; utilise and promote ITIL best practices
  • Develop and lead customer engagement and feedback programmes including focus groups, surveys, communications, and other methods as appropriate
  • Lead and evolve existing processes
  • Chair and minute change advisory board (CAB) meetings, ensuring adherence to CAB procedures
  • Chair and minute major incident review and Problem Management meetings and oversee remedial actions
  • Participate in the Service Introduction process (operational handover) for new systems and changes to existing systems
  • Maintain and refine as appropriate systems for managing service delivery, including incident and knowledge management.

Required experience

  • Strong ITIL experience
  • Comfortable with data, highly analytical
  • Excellent interpersonal and influence skills
  • Excellent written and verbal communication
  • Work within a global organisation, with a strong understanding of cultural differences and time zones
  • Background in marketing or product management would be beneficial.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,200 people worldwide across 42 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We’re a fresh-thinking firm, and we’re not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you’ll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).

We’ve created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

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Service Manager

Rydon

30+ days ago
30+ days ago

An exciting opportunity has now arisen for a Service Manager to join our Hard Facilities Management team. This team delivers planned, preventative and responsive building repairs to a number of NHS clients. This is an new opportunity for an experienced Service Manager or Supervisor to take responsibility for a newly acquired contract in Homerton, Hackney.

Rydon is a successful construction, development, maintenance, investment and management group operating throughout England,. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

As Service Manager you will manage a small team of maintenance engineers, ensuring that jobs completed meet the desired quality and customer service standards. You may on occasion have the opportunity to get hands on with some general maintenance works as well so having good technical experience of building services maintenance is key.

You will also take responsibility for reporting and client communications and will ensure the effective running of the responsive, planned and lifecycle maintenance programmes to ensure a safe and comfortable environment for staff and patients in a working/live hospital environment.

In addition, where in house service delivery is not possible, you will be responsible for ensuring best value is delivered by nominated sub-contractors ensuring that our operational performance is met in line with contractual SLAs and KPIs. You will work with the Contract Manager and Regional Manager to deliver ongoing improvements and recommendations to the long term contract strategy to maximise productivity and quality whilst ensuring cost efficiencies are achieved. You will provide clients with the appropriate performance service delivery information through reports and you will carry out regular audits, managing all aspects of HSQ&E and Compliance. Utilising and investigating our CAFM system you will help to drive service delivery and performance across the site.

This is an exciting opportunity for an experienced Supervisor or Service Manager to make a real difference and offers excellent opportunity for personal growth.

The preferred candidate will have previous experience at Service Manager or experienced Supervisor level within a similar maintenance organisation. This experience will ideally have been gained supporting NHS clients however, candidates with good commercial experience that can be translated to the NHS will also be considered.

The successful candidate will have strong influencing, communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have a knowledge and experience of M&E building services maintenance and Health & Safety procedures in daily site operation.

Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you have this experience, we'd strongly encourage you to apply. 

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer of Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For details on our rewards, recognition and benefits please click here

For more details on our culture and what it’s like to work at Rydon, please click here

Further information on how to apply can be found by clicking here

Posted

10 days ago

Description

 

Kura are a leading UK based outsourcing business with a vision to be Unrivalled in Developing People across all organisations. Our philosophy is to help people cross the bridge.

 

We have an exciting opportunity for an Operations Manager to join our management team in Glasgow, where you will be responsible  for managing an inbound and outbound, sales and service campaign, within Financial Services.

  

Key responsibilities will include:

  • Achieving all operational KPIs across all accounts project including sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets
  • Ensuring internal revenue budget targets and revenue growth targets are met
  • Managing the day-to-day client relationship at account manager level
  • Leading, developing, motivating and coaching Team Managers
  • Partnering with HR to analyse Employee Satisfaction feedback to minimise attrition and absence and maximise engagement
  • Forecasting and planning recruitment ensuring staffing levels are met across all accounts
  • Analysing results across the contract to identify areas for improvement and working with Continuous Improvement function to create plans to deliver improvement requirements
  • Ensuring knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements
  • Creating and maintaining a strong sales and service culture and performance driven working environment
  • Communicating effectively with the team to create and maintain a motivated and engaged workforce
  • Working with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive reports

  • Experience of managing Team Managers
  • Experience of liaising with the client on a day to day basis
  • Outbound & inbound contact centre operational management experience, within both customer service and sales
  • Effective leadership through team building, development and a strong coaching culture
  • Great ability to coach the coach
  • KPI management experience and proven track record of achievement
  • Ability to recruit and create dynamic and highly performing teams
  • Commercial and financial management awareness
  • Excellent client relationship management skills
  • Experience of managing multiple projects and varying team sizes
  • Excellent written, verbal and presentation skills

  • Salary : Up to £31k + benefits 
  • Relaxed dress code
  • Positive working environment
  • Comprehensive training to ensure you have the tools to do your job
  • 30 Days Paid Holiday
  • Development opportunities
  • Plus much more!

Source: Kura