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196 Jobs Found 

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Claims Settlement Team Manager

Allianz Global Assistance

30+ days ago
30+ days ago
Objective of the Role

To manage the daily workloads and actively provide support and guidance to the team, ensuring that all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets. Assist the Head of Procurement & Network with projects.

Hours

Thirty-five hours per week, Monday to Friday between 9am and 5pm.  Due to the nature of this role, hours may vary in line with business needs.

Main Duties

Invoice Processing
  • Ensure that all Supplier Invoices / Personal Claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.
  • Validate and authorise any payments that exceed user threshold levels and/or validation rules.
  • Bring any errors / inaccuracies to the attention of the relevant Department Manager.
  • Provide procedural advice and assistance to internal customer and suppliers as required.
Supplier Liaison
  • Handle all calls and supplier queries / complaints promptly and professionally, providing written reports for the manager when necessary.
  • Liaise with suppliers to ensure that overdue accounts are resolved.
  • Bring any exceptional supplier invoicing issues to the attention of the Head of Procurement & Network.
  • Liaise with Operations, the Supplier Development Manager & Network Managers as appropriate.
Data Administration
  • Provide support to Senior Data Administrator when required to:
    • Ensure that all data received is loaded accurately and promptly.
  • Ensure the prompt and accurate allocation, by means of validation and investigation, of all files opened for which no policy has been found.
  • Ensure that policy data is added manually accurately and in line with company guidelines for customers without an automatic data load process, or when appropriate and requested by clients.
General
  • Ensure that all the relevant information required to perform the above duties is available to the team, by liaising with Operations, IT, Network Management etc.
  • Ensure that all correspondence by the team is carried out to Allianz Partners standard.
  • Carry out additional duties as required.

Reporting and Monitoring Performance

  • Carry out documented Monthly one to ones and annual performance reviews with the team.
  • Ensure that regular Team Meetings are carried out and Minutes recorded.
  • Ensure that individual and team targets and Key Performance Measurements are being achieved on a consistent basis, and promptly bring any shortfalls to the attention of the Head of Procurement and Network
  • Action daily, weekly and monthly reporting requirements as per Departmental procedures.
  • Collate regular statistics for the Month End Report.
  • Provide accurate and timely analysis for the Manager as requested.
  • Ensure that all audit procedures are adhered to.

Health & Safety

  • Ensure that your work area is kept safe and tidy at all times.
  • Abide by the Health & Safety at Work Act 1974.
  • Notify your Supervisor / Manager of any Health & Safety issues which may cause harm to fellow employees.

Training

  • Advise your Manager of any areas of work which you feel require you to receive additional training.
  • Be available for training on new schemes and skills as required.

Quality Management System

  • Work as a member of a team within the quality system and follow all documented quality procedures and instructions.
  • Adopt and implement the principle of continuous improvement

Key Performance Areas

  • Work towards achieving 100% on all objectives set for the department. 

Regulatory

  • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Essential

Supervisory experience

Educated to A-Level standard with strong grades

Evidence of experience required within the following areas;

  • Accounts Payable administration
  • Working within a general administrative role in a commercial environment
  • Good attention to detail, with strong logical thought process
  • Excellent verbal / written communication skills
  • PC literate, with good knowledge of Microsoft Office Suite
  • Fast, accurate typing skills
  • Problem solving skills

Ability to plan a varied workload and meet demanding timescales

Able to communicate clearly and concisely

Self-Motivated, Proactive and Confident

Patient and diplomatic

Desirable

Educated to Degree level

English and/or Maths A Level “C” grade or above

Relevant professional qualification (or Part Qualified)

Knowledge / experience of the motor breakdown industry

Proven experience of process improvement

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Customer Service Advisor

Motocaddy Ltd

Great Hallingbury, HC
6 days ago
Great Hallingbury, HC
£19k - £19k Per Year
6 days ago
£19k - £19k Per Year

Motocaddy brings the very best in build quality, style, reliability and affordability to the world of electric golf trolleys and we currently have an exciting opportunity for a Customer Service Advisor to join the team.


Job Title: Customer Service Advisor


Location: Great Hallingbury, Hertfordshire


Salary: £19,000 per annum


Customer Service Advisor - The Role:


Working with the existing customer service team and reporting to the Customer Service Supervisor, offering support to Service Agents, Retails and end users alike. This role looks after all incoming contact from customers and any administration relating to sales and customer service.


Customer Service Advisor - Key Responsibilities:


- Turn up ready to answer calls, emails and live chat at 9am


- Answering an equal share of incoming Customer Service phone queries - including customer service, sales, queries, technical support etc for both trade and direct


- Answering an equal share of customer service email correspondence via a case system


- Data Entry - warranties, spreadsheets, claims etc


- Organising collections for faulty items, pick errors, input errors etc


- Inputting all varieties of orders and taking payment


- Raising claims with couriers when items were misplaced


- Following up customer queries. Keeping customers informed of their progress


- Processing Escalations - seeking help and advice (including offering a solution) when required to then report back to the customer


- Processing an equal share of promotional claims


- Face to face interaction when customers arrive at the premises - processing returns, orders etc


- Sales administration for Sales Reps


- A equal share of livechat conversations in the team


- Liaising with other departments for advice and communication in a professional manner within the company when required


- Raising invoices and issuing Credits and refunds to customers


- Sales Rep Car Stock


- Setting up new accounts and making accounts inactive when advised


-Basic technical knowledge on trolleys and items to be able to help customers


- Understand products and features to be able to explain to customers


Customer Service Advisor - You:


- Excellent phone manner


- Willingness to help


- Computer skills essential


- Excellent verbal and written communication skills


- Product knowledge retention essential


- Sense of urgency and accuracy required


- Attention to detail


- Team player


- Able to work on own initiative


- Problem resolution solutions


To submit your CV for this exciting Customer Service Advisor opportunity, please click 'Apply' now.

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Insurance Administrator/Customer Service Advisor/Claim Handler

Express Solicitors

Northenden, NW
2 days ago
Northenden, NW
£20k - £22k Per Year
2 days ago
£20k - £22k Per Year

Job Title: Insurance Administrator
Location: Northenden, Manchester
Salary: £20,000 - £22,000 per annum
Job type: Full time, Permanent
Express Solicitors is a top 200 Law firm that specialises in all areas of personal injury including public liability, occupier's liability, road traffic accidents, employer's liability, industrial disease, serious injuries and clinical negligence. We pride ourselves in the work we do helping injured people.
We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel and one is a member of the Law Society Specialist Clinical Negligence Panel.
Our employees are our most important asset and have been instrumental in helping us recover millions of pounds each year for injured people. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all.
The Role:
Express Solicitors is currently looking to appoint an Insurance Administrator reporting directly into the Operations Partner.
The role's focus will be to provide support to the business with applications for new insurance, dealing with amendments to existing insurance policies and reporting outcomes of cases to the insurers.
Key Responsibilities:
  • Applying for new insurance policies for identified clients and processing responses
  • Applying for amendments to policies where required and processing responses
  • Reporting to insurers on the outcomes of cases and advising breakdowns of bulk payments
  • Liaising with internal staff and the insurers in respect of any claims against policies
  • Provide reporting internally on all aspects of insurance
  • Assisting internal staff and management with insurance related queries
  • Various ad hoc duties commensurate with the role

The Candidate:
Essential
  • Strong working knowledge of Microsoft Excel (for example VLOOKUP to compare two or three data sheets). Training can be given
  • Experience of operating within a professional services environment
  • Highly motivated, proactive self-starter with excellent judgement and professional maturity
  • Demonstrated ability to prioritise in a high-volume, multi-tasking environment and to exercise sound judgement and make decisions based on clear understanding of the regulations but also the tactics and commercial element
  • Ability to build trusted relationships with the key stakeholders within the business at all levels

Desirable
  • Experience within the legal or insurance sector
  • Advanced knowledge of Microsoft Excel
  • Experience of working with a CRM system and generating mailshots

Benefits:
We always endeavour to recruit and retain the best staff around. To do so they offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, they also offer the following incentives:
  • Salary is £20K- £22K dependent on experience for 5 days per week. Please note we could accept a minimum 3 day week (pro-rata salary and holiday as appropriate)
  • The working hours are 9am to 5:00pm Monday-Friday (1 hour lunch)
  • 20 days holiday, rising 1 day per year to a max of 23 days, plus bank/public hols. In addition, the office is closed between Christmas and New Year and you are not required to use your holiday entitlement for this period
  • 3 holiday buy backs per year after 1 year of service
  • Private medical insurance available after 2 years' service
  • Death in Service - 2 x salary based on annual salary only - eligibility commences when you join the company
  • Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue
  • Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT - available immediately
  • Free fruit delivered twice a week

Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Office Administrator, Personal Injury Claims Handler, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician, Customer Service Executive, Client Support Advisor, Customer Services Assistant, Customer Support Administrator will also be considered for this role.
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Claims and Audit Administrator

Cameron Clarke Associates t/a talent-finder

Coventry, MID
2 days ago
Coventry, MID
£17.5k - £21k Per Year
2 days ago
£17.5k - £21k Per Year

Claims and Audit Administrator

An exciting position has become available for a full time Claims and Audit Administrator to join a friendly team based in Coventry. The successful candidate will earn £17,500-£21,000 depending on experience. The post holder will have professional administration skills with particular focus on compliance and quality. This requires a strong attention to detail and the ability to give others clear, time bound instructions when dealing with audit findings and required claims evidence.

Role Requirements

•Experience of compliance and audit
•Experience of administration support in a busy office including the setting up and monitoring for quality and compliance purposes
•Personable and able to communicate easily with organisations and customers
•Creative and Innovative
•Self-Motivated and can work on own Initiative
•Team player
•Able to maintain good judgement whilst working under pressure
•Flexible and adaptable
•Experience of at least one MI and data system frequently used in an employability and skills environment.
•Knowledge of administering Government funded Contracts

Role Responsibilities

•Update and maintain compliant information and data for the Workpays contracts.
•Collate information required for claims and submit approved claims using the appropriate system for the contract.
•Compliance check on files and sign off evidence.
•Ensure all activity is to an agreed minimum standard, where the standard is not met, take steps to train the team in the required standards.
•Address issues to ensure compliance is achieved by following the correct guidelines, policies and procedures.
•At all times operating within the requirements of the data management and security policies & procedures.
•Ensure all elements of administration are delivered to a high standard, on time and within budget.
•Act as the face of Workpays as appropriate at Stakeholder meetings.
•Act as the face of Workpays greeting visitors and participants.
•Support the operational delivery through a range of tasks which may include administration, data processing, Customer or learner engagement, customer or learner support and tracking
•Play an active role in developing a positive image of ESF and representing the ESF Team as required at meetings.

Company

Workpays is a well respected training provider with multiple divisions, that supply training and supportive programmes to businesses, individuals and educational establishments. With regional offices in Derby, Droitwich, Chesterfield, Sheffield, Coventry, Leicester, Kettering and Wolverhampton, Workpays are perfectly placed to offer professional training and employability support across the whole of the Midlands.

Why should you apply?

•To join a fantastic company
•To become part of a great team
•To showcase your knowledge and skill set

Interviews will be on January 11th

If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Claims, Audit, Administrator, Admin, Office, Clerical, Stakeholder, ESF, ESF Team, MI, Data System

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Audio Secretary / Personal Assistant - Insurance

Woodgate and Clark

West Malling, Southern
4 days ago
West Malling, Southern
4 days ago

Job Title: Audio Secretary
Location: West Malling, Kent
Salary: Competitive
Job type: Full time, Permanent
Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience. We are a trusted and secure provider of commercial loss adjusting services to major commercial insurers and its clients represent a major segment of the UK commercial insurance market.
Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.
The Role
We are looking for an experienced audio secretary to provide secretarial and administrative support to our Loss Adjusters in the handling of a mixed portfolio of Material Damage and Liability Claims.
You should have demonstrable experience in a similar role and the ability to work on your own initiative and prioritise your workload.
Key Responsibilities:
  • Provide secretarial support to Loss Adjuster(s) to include all aspects of typing, amending and issuing of documentation, including submission for approval.
  • Create and save all correspondence, maintaining electronic & paper files to ensure claims are up to date during the lifecycle of the claim.
  • Record and update all information ensuring data accuracy in the processing of all claims.
  • Ensure first contact, initial appointment and follow up visits are arranged as required; if contact is non-responsive chase on behalf of the Adjuster to proactively manage Loss Adjuster's diary.
  • Assist with incoming call queries, provide relevant basic assistance, update the adjuster and escalate more complex/technical queries for the adjuster to answer.
  • Diarise reviews and manage daily tasks to assist the adjuster in meeting all service standards in accordance with Insurer requirements.
  • Liaise with Loss Adjuster and enter timesheets promptly on the database to record time spent for billing and monitoring purposes.
  • Review outstanding fees list and issue follow up correspondence to Insurers for payment.
  • Work as part of a team, to support others when necessary, provide cover if required to foster a team working environment.

Key Requirements:
  • Ability to work on own initiative
  • Ability to demonstrate attention to detail
  • Ability to work as an individual and as part of a team
  • Excellent customer service and communication skills
  • A positive attitude and a proactive approach to solving problems
  • Able to co-ordinate a variety of actions concurrently
  • Ability to work to given targets

Benefits
  • Competitive salary dependent on level of experience & qualifications
  • Pension
  • 20 days holiday + bank holidays

Please click on the APPLY button to send your CV and Cover Letter for this role.
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
Candidates with the relevant experience or job titles of; Secretary; Audio Secretary; Personal Assistant may also be considered for this role.
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Commercial Administrator

Randstad Business Support

Watford, HC
1 day ago
Watford, HC
£14 - £16 Per Hour
1 day ago
£14 - £16 Per Hour
Our client a leading construction company are in need of a contract administrator with to join their team on a 3 month contract. This role will be working from home initially.
For this role our client requires working knowledge of COINS & Maximo.
You will be responsible for the following:
Ordering of materials via COINS purchase ledger
Processing purchase orders and delivery notes for supplier payments
Reconcile purchase card transactions
Commercial review of the system and assigning chargeable job status and costs to work orders
Prepare client quotations and maintain quotation registers
Maintain and update commercial records as directed
Identify any unnecessary costs and inefficient activities
Assist in the timely preparation of valuations, submissions of invoices and receipt of payment
Assist in the prompt preparation and settlement of final accounts, including variations, claims and disputes
Make best use of knowledge management information systems (Maximo, COINS)
This role may turn in to a permanent position at the end of the contract duration.
Key skills for the role
Good communication skills in both written and oral
Well organised with an ability to manage time effectively and prioritise workload
Good attention to detail
Proficient in Microsoft office and particularly Excel
Good problem-solving skills
A team player
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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Accounts Assistant

Smart Recruit Online

Cambridge, ANGL
4 days ago
Cambridge, ANGL
£20k - £24k Per Year
4 days ago
£20k - £24k Per Year

Accounts Assistant
£20,000-£24,000, 25 days annual leave, 5% company pension, flexible working options, private medical insurance, life assurance cover, employee assistance programme, regular social and wellbeing events.
We are looking for a talented Accounts Assistant to join our Finance team. If you enjoy working in a small and dynamic Finance team, providing exposure to all aspects of day-to-day financial management, this could be the role for you. The position would be ideal for someone who is starting or continuing their studies with the Association of Accounting Technicians (study support is available).
Our Business
geo aims to create a sustainable future where every household can manage its overall consumption and carbon footprint, without even having to think about it. In addition to providing management systems and data analysis for solar, EV and home heating, the company is the leading supplier of in-home displays to the UK Smart Metering programme and has deployed 6+ million units to date. A recipient of the Queen's Award for Innovation, geo combines its smart energy displays, control and automation capabilities with leading edge data science, AI, cloud, firmware, UX, UI and customer insight to create complete carbon management systems.
The Position
This is a varied and interesting role reporting directly to the Financial Controller and working closely with other members of the team. You will be responsible for invoice processing, credit control, supplier payments and daily cash reporting. You will co-ordinate inputs to the monthly payroll and contribute to the preparation of the monthly management accounts and quarterly VAT Returns. Responsibilities:
  • Preparation of sales invoices, working with our Commercial and Production teams
  • Credit control, including liaising with customers and reporting upon Accounts Receivable
  • Reviewing purchase orders for accuracy and providing first-stage approval
  • Processing purchase invoices and supplier payments (through a weekly payment run)
  • Processing staff expense claims and credit card statements
  • Maintenance of Accounts Receivable/Payable, including statement reconciliations
  • Co-ordinating inputs to the outsourced monthly payroll
  • Updating the cash flow forecast with daily cash movements and planned receipts/payments
  • Supporting the month-end close, including assisting with balance sheet reconciliations
  • Assisting with external audits

Requirements
  • Enjoys working as part of a small team
  • Confident in handling questions and requests from outside the team
  • Meticulous, proactive, and enthusiastic
  • A keen eye for detail
  • Ability to prioritise tasks and work to deadlines
  • Strong administration and organisational skills
  • Good Excel skills
  • Experience with Microsoft Navision desirable (but not essential)

Applications
To register your interest for this position, please click APPLY and submit your CV and Cover Letter together on one document with your salary expectations and availability.
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Claims Settlement Administrator (6 month FTC)

Allianz Global Assistance

30+ days ago
30+ days ago
Objective of the Role

To accurately process all invoices and claims received in accordance with department targets and within defined time scales. To ensure that all payments made are rebilled in accordance with agreed procedures and file instructions where applicable.

Hours

Thirty-Five hours per week, between 9am and 5pm.  Due to the nature of this role, hours may vary in line with business needs. Monday to Friday.

Invoice Processing

·         Ensure that all supplier invoices/ personal claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.

·         To identify and address errors/inaccuracies and work with key stakeholders both internally and externally in order to address these and reduce future occurrences.

·         Bring any recurring errors/inaccuracies to the attention of the Departmental Manager.

Supplier Liaison

·         Liaise with suppliers to ensure resolution of queries both on the telephone and in writing.

·         Bring any exceptional supplier invoicing issues to the attention of the Departmental Manager.

·         Assist with checking supplier statements and responding to requests for overdue payments as appropriate.

General

·         Ensure that all correspondence is carried out to a very high standard.

·         Maintain accurate statistics for incoming and completed workloads.

·         Carry out additional duties as requested by your manager.

  • Good standard of general education
  • Mathematics GCSE or equivalent
  • English Language GCSE or equivalent
  • Proven experience in an administrative and/or Accounts Payable role
  • PC literate and good knowledge of Microsoft Excel and Word
  • Good typing and general administrative skills
  • Excellent written and verbal communication skills
  • High attention to detail, ability to prioritise and work under pressure in order to meet strict deadlines
  • Able to communicate clearly and concisely
  • Self-Motivated, Proactive and Confident
  • Patient and diplomatic
  • Able to communicate clearly and concisely
  • Self Motivated
  • Confident
  • Diplomatic
  • Patient
  • Proactive
  • Able to work under pressure
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Claims Settlement Administrator - FTC

Allianz Global Assistance

30+ days ago
30+ days ago
Objective of the Role

To accurately process all invoices and claims received in accordance with department targets and within defined time scales. To ensure that all payments made are rebilled in accordance with agreed procedures and file instructions where applicable.

Hours

Thirty-Five hours per week, between 9am and 5pm.  Due to the nature of this role, hours may vary in line with business needs. Monday to Friday.

Invoice Processing

·         Ensure that all supplier invoices/ personal claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.

·         To identify and address errors/inaccuracies and work with key stakeholders both internally and externally in order to address these and reduce future occurrences.

·         Bring any recurring errors/inaccuracies to the attention of the Departmental Manager.

Supplier Liaison

·         Liaise with suppliers to ensure resolution of queries both on the telephone and in writing.

·         Bring any exceptional supplier invoicing issues to the attention of the Departmental Manager.

·         Assist with checking supplier statements and responding to requests for overdue payments as appropriate.

General

·         Ensure that all correspondence is carried out to a very high standard.

·         Maintain accurate statistics for incoming and completed workloads.

·         Carry out additional duties as requested by your manager.

  • Good standard of general education
  • Mathematics GCSE or equivalent
  • English Language GCSE or equivalent
  • Proven experience in an administrative and/or Accounts Payable role
  • PC literate and good knowledge of Microsoft Excel and Word
  • Good typing and general administrative skills
  • Excellent written and verbal communication skills
  • High attention to detail, ability to prioritise and work under pressure in order to meet strict deadlines
  • Able to communicate clearly and concisely
  • Self-Motivated, Proactive and Confident
  • Patient and diplomatic
  • Able to communicate clearly and concisely
  • Self Motivated
  • Confident
  • Diplomatic
  • Patient
  • Proactive
  • Able to work under pressure
  •  
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Automotive Technical Specialist

Allianz Global Assistance

30+ days ago
30+ days ago

To provide a technical point of contact for product information, technical information, repair techniques, client technical information systems and administrative procedures relevant to the accounts. To work with multiple Clients and internal teams to maximise performance in the following areas:

  • Permanent roadside repair performance through analysis and identification of issues
  • Product Quality through identification of emerging technical issues
  • Identification of areas where Allianz Partners UK operational resource can provide telephone repair solutions

Hours

Thirty-five hours per week, between the hours of 8am and 8pm, Monday to Friday.  However, due to the nature of this role hours may vary in line with the needs of the business.

issue 2 (01/2020)

Technical Liaison 
  • To build and maintain an excellent working relationship with the relevant Quality and Technical personnel within the Clients business
  • To work closely with the Account Managers and the Technical Platform and Development Manager to analyse scheme performance and product behaviour.
  • Attend additional Technical Update meetings internally and externally for the exchange of technical information to drive roadside repair and product quality.
  • To work closely with the Allianz Partners UK training team to ensure the knowledge base is up to date and maintained.
Technical Assistance
  • To produce, collate and disseminate technical bulletins to management, technicians, and recovery operators.
  • To provide helpdesk support to technicians in relation to parts identification, diagnostic procedures and roadside repair procedures.
  • To provide helpdesk support to the Agent network for assistance recovery information
  • Demonstrate by analysis and/or practical means how reliability issues can be overcome.   
  • To collate and maintain an internal technical library and develop the company’s database of technical knowledge and solutions.
  • Analyse and liaise with the Technical Manager to advise on likely equipment and parts requirements relating to technical issues  
  • To work with the assistance team to improve telephone repair and fault diagnosis and produce analysis of missed opportunities.

Procedure

  • To proactively monitor changes to procedures and propose/agree changes as required. To update the procedures with the changes agreed and circulate to all involved areas.
  • To proactively identify where improvements or new procedures can enhance the operation of a scheme or improve scheme performance.
  • To carry out any ad hoc duties/projects as requested by the Account & Development Manager

Training

  • To assist with Technical Awareness training delivery to the wider business
  • To assist with new technical starter inductions working closely with the Allianz Partners technical training team
  • To work with Motor Operations training to help identify training requirements for operations teams and further support required

Warranty Processing - where necessary

  • Liaise with the AP UK Claims Team on a regular basis to exchange information
  • To be fully conversant with all warranty types and conditions
  • To provide technicians with the latest brand warranty information

Issue 2 (01/2020)

Attributes

Essential:

Well-presented and in-line with working within a corporate environment

Education/Training/Qualifications

Essential:

Educated to GCSE A-C Standard or equivalent

City and Guilds Technician Certificate Parts I, II and III or equivalent

Desirable:

Master Technician Qualification

L3 HV qualified

Special Skills & Knowledge

Essential:

Good written and verbal standard of communication

Demonstrable ability to analyse and interpret complex data

Strong administration, problem solving and organisational skills

Advanced Excel skills

Desirable:

Motor trade experience in either a manufacturer or a franchise dealer

A good working knowledge of Word & PowerPoint

Aptitude/Personality

Essential:

High attention to detail and desire to provide excellent customer service

Good presentation skills

Proactive, flexible and adaptable to changing situations

Able to manage multiple tasks and adhere to strict deadlines

Other

Essential:

Full current driving licence

Issue 2 (01/2020)

Posted

30+ days ago

Description

Objective of the Role

To manage the daily workloads and actively provide support and guidance to the team, ensuring that all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets. Assist the Head of Procurement & Network with projects.

Hours

Thirty-five hours per week, Monday to Friday between 9am and 5pm.  Due to the nature of this role, hours may vary in line with business needs.

Main Duties

Invoice Processing
  • Ensure that all Supplier Invoices / Personal Claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.
  • Validate and authorise any payments that exceed user threshold levels and/or validation rules.
  • Bring any errors / inaccuracies to the attention of the relevant Department Manager.
  • Provide procedural advice and assistance to internal customer and suppliers as required.
Supplier Liaison
  • Handle all calls and supplier queries / complaints promptly and professionally, providing written reports for the manager when necessary.
  • Liaise with suppliers to ensure that overdue accounts are resolved.
  • Bring any exceptional supplier invoicing issues to the attention of the Head of Procurement & Network.
  • Liaise with Operations, the Supplier Development Manager & Network Managers as appropriate.
Data Administration
  • Provide support to Senior Data Administrator when required to:
    • Ensure that all data received is loaded accurately and promptly.
  • Ensure the prompt and accurate allocation, by means of validation and investigation, of all files opened for which no policy has been found.
  • Ensure that policy data is added manually accurately and in line with company guidelines for customers without an automatic data load process, or when appropriate and requested by clients.
General
  • Ensure that all the relevant information required to perform the above duties is available to the team, by liaising with Operations, IT, Network Management etc.
  • Ensure that all correspondence by the team is carried out to Allianz Partners standard.
  • Carry out additional duties as required.

Reporting and Monitoring Performance

  • Carry out documented Monthly one to ones and annual performance reviews with the team.
  • Ensure that regular Team Meetings are carried out and Minutes recorded.
  • Ensure that individual and team targets and Key Performance Measurements are being achieved on a consistent basis, and promptly bring any shortfalls to the attention of the Head of Procurement and Network
  • Action daily, weekly and monthly reporting requirements as per Departmental procedures.
  • Collate regular statistics for the Month End Report.
  • Provide accurate and timely analysis for the Manager as requested.
  • Ensure that all audit procedures are adhered to.

Health & Safety

  • Ensure that your work area is kept safe and tidy at all times.
  • Abide by the Health & Safety at Work Act 1974.
  • Notify your Supervisor / Manager of any Health & Safety issues which may cause harm to fellow employees.

Training

  • Advise your Manager of any areas of work which you feel require you to receive additional training.
  • Be available for training on new schemes and skills as required.

Quality Management System

  • Work as a member of a team within the quality system and follow all documented quality procedures and instructions.
  • Adopt and implement the principle of continuous improvement

Key Performance Areas

  • Work towards achieving 100% on all objectives set for the department. 

Regulatory

  • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Essential

Supervisory experience

Educated to A-Level standard with strong grades

Evidence of experience required within the following areas;

  • Accounts Payable administration
  • Working within a general administrative role in a commercial environment
  • Good attention to detail, with strong logical thought process
  • Excellent verbal / written communication skills
  • PC literate, with good knowledge of Microsoft Office Suite
  • Fast, accurate typing skills
  • Problem solving skills

Ability to plan a varied workload and meet demanding timescales

Able to communicate clearly and concisely

Self-Motivated, Proactive and Confident

Patient and diplomatic

Desirable

Educated to Degree level

English and/or Maths A Level “C” grade or above

Relevant professional qualification (or Part Qualified)

Knowledge / experience of the motor breakdown industry

Proven experience of process improvement

Source: Allianz Global Assistance