claims administrator jobs

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386 jobs found for claims administrator jobs

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Planner Administrator

Talentvine

Peterborough, ANGL
1 day ago
Peterborough, ANGL
£23k - £25k Per Year
1 day ago
£23k - £25k Per Year

Job Title: Planner Administrator

Salary: £23,000 - £25,000 DOE

Contract Type: Permanent

Contracted Hours: Full-time – Mon-Fri – 8am – 5pm

 

An exciting opportunity has arisen for a planner administrator to join a business providing commercial and domestic building services in Cambridgeshire and surrounding areas. In return, we offer a competitive salary plus 28 days holiday.

We were established in 1999 and have built a reputation as a professional refurbishment company for the commercial and domestic industry. The business has enjoyed continuous and steady growth and has built and sustained a stable client base both as a main contractor and sub-contractor over a wide range of services including social housing, insurance claims, schools, NHS, and more.

What are we looking for?

Someone to work with and assist our labour planner and contracts managers to achieve results and maintain the trust and relationships with our existing and new clients. We want you to be able to do this with pride and passion for Sovereign Property Services Ltd. If you have strong organisational skills and trade knowledge, this could be the perfect opportunity!

What are we looking for from you?

  • The ideal candidate must be confident on the telephone, resilient and be very organised, taking pride in what they do - Knowledge and experience within the construction and refurbishment Industry is preferred.
  • Effectively manage a significant workload in a fast-paced environment with the ability to work under pressure and to tight deadlines.
  • Excellent communication, interpersonal, problem solving and analytical skills.
  • Good understanding of Microsoft Office software packages and general IT knowledge, previous experience using our inhouse CRM system SIMPRO, or similar software is desirable.
  • Demonstrate good team working ability.

Responsibilities and Duties:

  • Assisting the Labour planner in managing the operatives daily work schedules
  • Contacting customers to book installation dates, answering any queries, and outlining the customers' responsibilities
  • Liaising with clients to understand the needs and requirements of the job
  • Uploading job information on our inhouse systems and databases
  • Running schedule reports from an inhouse system to check operative work availability and delivery timescales
  • Answering aftercare queries and booking any required rectification work
  • Dealing with all customer complaints
  • General administration – including processing the operatives timesheets, subcontractor invoices and maintaining the vehicle fleet.
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Repairs Manager

Prima Group

Liverpool, NW
Today
Liverpool, NW
£41.82k - £41.82k Per Year
Today
£41.82k - £41.82k Per Year

Repairs Manager


Location: Columbus Quay, Liverpool; Remote


Salary:£41,820 per annum


Hours of Work: 35


About the Company:


An exceptional opportunity has arisen to join one of North West’s leading housing associations. The Prima Group is an ambitious, forward thinking, and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards, recognising our success in innovation, technology, and transformation.


With 2800 properties in our portfolio, our Mission is to put ‘customers and communities first’ by investing in people, homes, and neighbourhoods. Our Corporate Plan, ‘Prima Prospects, is designed around our customers' with ambitious targets to deliver new additional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a ‘profit for social purpose’ basis.


About the Repairs Manager Role:


As the Repairs Manager, you will effectively manage the repairs and maintenance team and contribute to the development and delivery of the Prima Groups asset management strategy.  You will take the operational lead on repairs & maintenance, bringing the team along on the journey with you.


Repairs Manager Responsibilities:


• Contract administration of Prima Group repairs and maintenance (R&M) service, leading on contractor performance and review meetings and implementing corrective actions to ensure performance targets are consistently achieved.
• R&M budget management and control of expenditure through expert knowledge of schedule of rates, approval works orders and cost variations within delegated level of financial authority.
• Investigation of customer complaints and escalated complex technical issues including legal claims in line disrepair protocol.
• Co-ordinate and provide out of hours support for the Group emergency repairs service where required.
• Provide regular supervision, appraisal, support and line management of technical surveyors and other repairs and maintenance staff members.
• Contribute to the development of the Group Asset Management Strategy and support the Head of Commercial & Asset Services in producing the associated forward plan investment programme.
• Contribute to the procurement and tendering of works and services to the Group.
• Support the Head of Commercial & Asset Services in the development of policy and procedures in the areas of repairs & maintenance.
• To collate and produce timely performance reports in relation to repairs & maintenance, and to present reports to senior management and board when required.
• Manage and control designated budget lines within agreed limits, including the preparation of project expenditure reports and budget forecasts.
• To undertake any other duties in order to achieve personal, team and organisational objectives following consultation with your manager.

Repairs Manager Requirements:


Essential


• Degree level qualification in a surveying or construction related field.
• Evidence of continuing professional development.
• Full driving licence and use of a car for work.
• Mobile working required.
• Occasional working outside usual office hours.
• To provide out of hours emergency support where required.
• Experience at Senior Surveyor level in a housing association, not for profit or public-sector organisation.
• Experience of responsive repairs and the use of schedule of rates.
• Experience of budget management and control.
• Experience of contractor management.
• Experience of using housing management and CRM systems.
• Experience of using Microsoft office software.
• Awareness of legal compliance in the areas of asbestos management, fire risk assessment and gas safety.
• Knowledge of NHF schedule of rates.

Desirable


• Qualified to or working towards MRICS/MCIOB or similar professional membership.
• Undertake Health and safety and compliance duties as required.
• Management level experience working for a housing association, not for profit or public-sector organisation.
• Experience of presenting and reporting to Senior Management Team, Board of Management or similar.
• Experienced in the use of asset management ICT software systems.
• Experience in at least one of the following housing asset management health & safety legal compliance functions:
• Asbestos Management
• Fire Risk Assessment
• Gas Servicing
• A clear understanding of the role of ICT in service delivery.

Key Skills


• Strong commitment to customer service excellence
• Demonstrates drive and resilience
• Proactive approach to work
• Self-starting and self-motivated
• Performance Focused

Repairs Manager Benefits:


• Supportive environment, encouraging colleagues to take an agile and flexible approach.
• Working both remotely and from the modern offices at Columbus Quay, which offers stunning views of the River Mersey.
• Free on-site parking.
• Pension scheme

If you think that you are suitable for this Repairs Manager role, please apply now!


Closing Date: 12th March

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Customer Service Advisor

Motocaddy Ltd

Bishop's Stortford, HC
3 days ago
Bishop's Stortford, HC
£19k - £20.5k Per Year
3 days ago
£19k - £20.5k Per Year

Motocaddy brings the very best in build quality, style, reliability and affordability to the world of electric golf trolleys and we currently have an exciting opportunity for a Customer Service Advisor to join the team.


Job Title: Customer Service Advisor


Location: Great Hallingbury, Hertfordshire


Salary: £19,000 to £20,500 per annum


Customer Service Advisor - The Role:


Working with the existing customer service team and reporting to the Customer Service Supervisor, offering support to Service Agents, Retails and end users alike. This role looks after all incoming contact from customers and any administration relating to sales and customer service.


Customer Service Advisor - Key Responsibilities:


- Turn up ready to answer calls, emails and live chat at 9am


- Answering an equal share of incoming Customer Service phone queries - including customer service, sales, queries, technical support etc for both trade and direct


- Answering an equal share of customer service email correspondence via a case system


- Data Entry - warranties, spreadsheets, claims etc


- Organising collections for faulty items, pick errors, input errors etc


- Inputting all varieties of orders and taking payment


- Raising claims with couriers when items were misplaced


- Following up customer queries. Keeping customers informed of their progress


- Processing Escalations - seeking help and advice (including offering a solution) when required to then report back to the customer


- Processing an equal share of promotional claims


- Face to face interaction when customers arrive at the premises - processing returns, orders etc


- Sales administration for Sales Reps


- A equal share of livechat conversations in the team


- Liaising with other departments for advice and communication in a professional manner within the company when required


- Raising invoices and issuing Credits and refunds to customers


- Sales Rep Car Stock


- Setting up new accounts and making accounts inactive when advised


-Basic technical knowledge on trolleys and items to be able to help customers


- Understand products and features to be able to explain to customers


Customer Service Advisor - You:


- Excellent phone manner


- Willingness to help


- Computer skills essential


- Excellent verbal and written communication skills


- Product knowledge retention essential


- Sense of urgency and accuracy required


- Attention to detail


- Team player


- Able to work on own initiative


- Problem resolution solutions


To submit your CV for this exciting Customer Service Advisor opportunity, please click 'Apply' now.

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Senior Commercial Manager

Arcadis

Birmingham, MID
3 days ago
Birmingham, MID
3 days ago

At Company, you’ll have the opportunity to build the career that’s right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it’s why we’ll take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.
Wherever you join us, you can look forward to a competitive reward package that includes an attractive starting salary, opportunities for career development and being part of a sociable community. We have a performance-related bonus scheme and an employee recognition scheme. Other benefits include membership fees to join your relevant professional body, employer contribution pension scheme, flexible working and a flexible holiday scheme.
We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled worRecruiter is essential to our success.

About the role 

Responsible for all pre, and post contract commercial activities and managing Commercial teams on assigned project portfolio
Ensure that Commercial teams are delivering value for money and that fInstitute and effective Commercial Management processes are implemented and maintained throughout the entire project
Liaise with the Procurement teams on the relevant procurement activities required for delivery in accordance with Procurement timelines
Monitor project budget, pro-actively manage the changes on the project, including project risk registers and contingency with the project’s Delivery teams. This will include accurate periodic reporting and presenting of cost data and Cost of Work Done (COWD), accounting for any variances against budget in all commercial reports within the assigned project portfolio
Liaise with the Estimating team to provide accurate and current project cost data, evaluating high value changes as required
Undertake regular commercial reviews of both internal costs and external supplier costs and implement appropriate measures to manage any issues and mitigate risks
Lead and manage final accounts settlements of all projects in the assigned portfolio and support the Delivery teams with the project close out reports. This will include pro-active management of any commercial disputes and/or claims and providing a periodic claims report (seeking expert support, if required)
Manage all commercial communication in relation to the contract(s) and advise Project Delivery teams on commercial queries, supporting the Head of Commercial with information required to enable informed decision making
Capture lessons learnt, reporting areas for improvement to the Head of Commercial 

Experience 

Experience of managing Commercial Management teams on large construction and/or infrastructure projects
Knowledge and experience of working with, or for, publicly funded bodies and projects
Experience of working under construction contract terms and conditions, preferably NEC and ICC, with knowledge of Target Cost/Fixed Price contracts
Commercial Management experience through the planning, development and tendering stages of major infrastructure and/or construction projects, working closely with Procurement teams throughout the tender process to deliver successful contract award and set up of robust post contract administration processes
Experience of implementing and maintaining an effective contract administration process and reporting system that is aligned to programme/project requirements
Experience in contract, commercial and risk management techniques, change management processes and the resolution of contract disputes. It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI 

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Claims Settlement Team Manager

Allianz Global Assistance

30+ days ago
30+ days ago
Objective of the Role

To manage the daily workloads and actively provide support and guidance to the team, ensuring that all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets. Assist the Head of Procurement & Network with projects.

Hours

Thirty-five hours per week, Monday to Friday between 9am and 5pm.  Due to the nature of this role, hours may vary in line with business needs.

Main Duties

Invoice Processing
  • Ensure that all Supplier Invoices / Personal Claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.
  • Validate and authorise any payments that exceed user threshold levels and/or validation rules.
  • Bring any errors / inaccuracies to the attention of the relevant Department Manager.
  • Provide procedural advice and assistance to internal customer and suppliers as required.
Supplier Liaison
  • Handle all calls and supplier queries / complaints promptly and professionally, providing written reports for the manager when necessary.
  • Liaise with suppliers to ensure that overdue accounts are resolved.
  • Bring any exceptional supplier invoicing issues to the attention of the Head of Procurement & Network.
  • Liaise with Operations, the Supplier Development Manager & Network Managers as appropriate.
Data Administration
  • Provide support to Senior Data Administrator when required to:
    • Ensure that all data received is loaded accurately and promptly.
  • Ensure the prompt and accurate allocation, by means of validation and investigation, of all files opened for which no policy has been found.
  • Ensure that policy data is added manually accurately and in line with company guidelines for customers without an automatic data load process, or when appropriate and requested by clients.
General
  • Ensure that all the relevant information required to perform the above duties is available to the team, by liaising with Operations, IT, Network Management etc.
  • Ensure that all correspondence by the team is carried out to Allianz Partners standard.
  • Carry out additional duties as required.

Reporting and Monitoring Performance

  • Carry out documented Monthly one to ones and annual performance reviews with the team.
  • Ensure that regular Team Meetings are carried out and Minutes recorded.
  • Ensure that individual and team targets and Key Performance Measurements are being achieved on a consistent basis, and promptly bring any shortfalls to the attention of the Head of Procurement and Network
  • Action daily, weekly and monthly reporting requirements as per Departmental procedures.
  • Collate regular statistics for the Month End Report.
  • Provide accurate and timely analysis for the Manager as requested.
  • Ensure that all audit procedures are adhered to.

Health & Safety

  • Ensure that your work area is kept safe and tidy at all times.
  • Abide by the Health & Safety at Work Act 1974.
  • Notify your Supervisor / Manager of any Health & Safety issues which may cause harm to fellow employees.

Training

  • Advise your Manager of any areas of work which you feel require you to receive additional training.
  • Be available for training on new schemes and skills as required.

Quality Management System

  • Work as a member of a team within the quality system and follow all documented quality procedures and instructions.
  • Adopt and implement the principle of continuous improvement

Key Performance Areas

  • Work towards achieving 100% on all objectives set for the department. 

Regulatory

  • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Essential

Supervisory experience

Educated to A-Level standard with strong grades

Evidence of experience required within the following areas;

  • Accounts Payable administration
  • Working within a general administrative role in a commercial environment
  • Good attention to detail, with strong logical thought process
  • Excellent verbal / written communication skills
  • PC literate, with good knowledge of Microsoft Office Suite
  • Fast, accurate typing skills
  • Problem solving skills

Ability to plan a varied workload and meet demanding timescales

Able to communicate clearly and concisely

Self-Motivated, Proactive and Confident

Patient and diplomatic

Desirable

Educated to Degree level

English and/or Maths A Level “C” grade or above

Relevant professional qualification (or Part Qualified)

Knowledge / experience of the motor breakdown industry

Proven experience of process improvement

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Claims Administrator (FTC)

Allianz Global Assistance

30+ days ago
30+ days ago

To support the claims team with the day to day administration functions. Communicate professionally with third parties and internal & external customers. Contribute to continual improvement of department. Effectively manage costs.

Thirty five hours per week.  9am to 5pm. However, due to the nature of the role hours may vary in line with the needs of the business

Main Duties

  • Deal with all post/faxes received daily following established procedures– to be logged on the computer system and matched to claims files. Ensure all outbound post is sent to the post room/emailed on the same working day as it is produced. 
  • Handle any necessary administration duties relating to claims: to include scanning, photocopying etc. 
  • Using the department printers on a daily basis as required. 
  • Responsible for ensuring all mail-merged items and packs are quality checked prior to dispatch. 
  • Notifying Line Manager of production problems caused by any hardware or software issues. 
  • Match all cheques to the relevant claims letter and ensure that they are sent to the post room on the same working day they are produced. 
  • Handle all inbound emails within required SLA’s and following agreed procedures. Acknowledge all emails received & ensure that any queries that cannot be immediately resolved are passed on to the appropriate person for response. Log emails on the computer system where appropriate. 
  • Support with other duties that may be identified as and when required.

Education/Training/Qualifications

Essential:

  • Good standard of general education
  • English Language GCSE grade A - C or equivalent

Special Skills & Knowledge

Essential:

  • Previous administration experience in a professional working environment
  • PC and internet literate

Good typing skills

  • Excellent literacy skills
  • Excellent written and veral communication skills

Desirable:

  • Travel insurance or insurace background
  • Previous experience working to targets
  • Experience of handling incoming calls during peak periods

Aptitude & Personality

  • Able to communicate clerly and concisely
  • Detailed and methodical in approach to work
  • Self-motivated and enthusiastic
  • Flexible
  • Diplomatic
  • Outgoing
  • Patient
  • Calm
  • Able to work under pressure
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Front Line Claims and Call Co-Ordinator

Allianz Global Assistance

30+ days ago
30+ days ago
Objective of the role

To provide a professional, efficient and proactive warranty claims service, reflecting the brand values of our clients.

Hours

35 hours per week. Due to the nature of this position, hours may vary in line with business needs.

Telephone Response

  • To handle all incoming calls in a polite, efficient and pro active manner, in line with the department service levels and company standards

Claim Assessment Assistance

  • Ensure that the warranty is valid and that the claim requested is covered by the warranty and assist dealers making claims and assessing low value claims
  • Register all conversations and details of the claim onto AP in house and or client computer system database
  • Where a claim is deemed to be invalid and or is subject to partial denial of elements, advising the retailer/customer in a fair and reasonable manner

Claims Department Administration

  • Ensure that the retailers are adhering to warranty claim procedures and authority limits
  • Electronic filing of warranty claims and supporting documentation, ensuring claims processed for payment are audit safe

Correspondence

  • To reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to

Scheme Management

  • Collective responsibility to ensure claim payments are made within department time scales
  • Collective responsibility of scheme and retailer claims performance

Audits

  • To assist in audits of warranty claims. Additional training will be provided for this function

Additional Duties

  • To carry out any additional duties as requested by the Warranty Claims Manager

  

You will also be responsible for the following;

Health & Safety:

  • To ensure that your work area is kept safe and tidy at all times
  • To abide by the Health & Safety Work Act 1974
  • To notify your Manager of any Health & Safety issues which may cause harm to fellow employees

Training:

  • To advise your Manager of any areas of work that you feel requires additional training.
  • Be available for training on new tasks and skills as required

Quality Management System:

  • To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas:

  • To work towards achieving 100% on all Key Performance Area targets set for the department.

Appraisals:

  • To actively participate in and contribute towards individual annual appraisals, monthly team meetings and monthly one-to-one assessment sessions.

Regulatory:

  • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Essential

  • Professional appearance in line with working within a corporate environment
  • Previous experience of working within an office administration team
  • PC Literate with practical working knowledge of MS packages
  • Excellent telephone manner and letter writing ability.
  • Self motivated
  • Organised with strong administration skills
  • Team Player
  • Flexible
  • Diplomatic
  • Ability to remain calm whilst working under pressure/strict deadlineCommitted to the ethos of service excellence.
  • Ability to build and maintain relationships at all levels.

Desirable

  • Knowledge of motor vehicle warranty and basic technical knowledge
  • Strong interpersonal skills and ability to communicate confidently with dealers, clients, customers and suppliers
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Claims Settlement Administrator (6 month FTC)

Allianz Global Assistance

30+ days ago
30+ days ago
Objective of the Role

To accurately process all invoices and claims received in accordance with department targets and within defined time scales. To ensure that all payments made are rebilled in accordance with agreed procedures and file instructions where applicable.

Hours

Thirty-Five hours per week, between 9am and 5pm.  Due to the nature of this role, hours may vary in line with business needs. Monday to Friday.

Invoice Processing

·         Ensure that all supplier invoices/ personal claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.

·         To identify and address errors/inaccuracies and work with key stakeholders both internally and externally in order to address these and reduce future occurrences.

·         Bring any recurring errors/inaccuracies to the attention of the Departmental Manager.

Supplier Liaison

·         Liaise with suppliers to ensure resolution of queries both on the telephone and in writing.

·         Bring any exceptional supplier invoicing issues to the attention of the Departmental Manager.

·         Assist with checking supplier statements and responding to requests for overdue payments as appropriate.

General

·         Ensure that all correspondence is carried out to a very high standard.

·         Maintain accurate statistics for incoming and completed workloads.

·         Carry out additional duties as requested by your manager.

  • Good standard of general education
  • Mathematics GCSE or equivalent
  • English Language GCSE or equivalent
  • Proven experience in an administrative and/or Accounts Payable role
  • PC literate and good knowledge of Microsoft Excel and Word
  • Good typing and general administrative skills
  • Excellent written and verbal communication skills
  • High attention to detail, ability to prioritise and work under pressure in order to meet strict deadlines
  • Able to communicate clearly and concisely
  • Self-Motivated, Proactive and Confident
  • Patient and diplomatic
  • Able to communicate clearly and concisely
  • Self Motivated
  • Confident
  • Diplomatic
  • Patient
  • Proactive
  • Able to work under pressure
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Claims Settlement Administrator - FTC

Allianz Global Assistance

30+ days ago
30+ days ago
Objective of the Role

To accurately process all invoices and claims received in accordance with department targets and within defined time scales. To ensure that all payments made are rebilled in accordance with agreed procedures and file instructions where applicable.

Hours

Thirty-Five hours per week, between 9am and 5pm.  Due to the nature of this role, hours may vary in line with business needs. Monday to Friday.

Invoice Processing

·         Ensure that all supplier invoices/ personal claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.

·         To identify and address errors/inaccuracies and work with key stakeholders both internally and externally in order to address these and reduce future occurrences.

·         Bring any recurring errors/inaccuracies to the attention of the Departmental Manager.

Supplier Liaison

·         Liaise with suppliers to ensure resolution of queries both on the telephone and in writing.

·         Bring any exceptional supplier invoicing issues to the attention of the Departmental Manager.

·         Assist with checking supplier statements and responding to requests for overdue payments as appropriate.

General

·         Ensure that all correspondence is carried out to a very high standard.

·         Maintain accurate statistics for incoming and completed workloads.

·         Carry out additional duties as requested by your manager.

  • Good standard of general education
  • Mathematics GCSE or equivalent
  • English Language GCSE or equivalent
  • Proven experience in an administrative and/or Accounts Payable role
  • PC literate and good knowledge of Microsoft Excel and Word
  • Good typing and general administrative skills
  • Excellent written and verbal communication skills
  • High attention to detail, ability to prioritise and work under pressure in order to meet strict deadlines
  • Able to communicate clearly and concisely
  • Self-Motivated, Proactive and Confident
  • Patient and diplomatic
  • Able to communicate clearly and concisely
  • Self Motivated
  • Confident
  • Diplomatic
  • Patient
  • Proactive
  • Able to work under pressure
  •  
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Legal Training and Development Manager

Kennedys Law

10 days ago
10 days ago

Kennedys is looking for a Legal Training and Development Manager to join our Knowledge Management team. The successful person will deliver training solutions to meet the needs of Kennedys UK based lawyers. As a core component of the role, you will work across the practice area teams to identify their legal technical training needs and identify and work with training providers to develop an ongoing programme of training. Although the main focus of the role is on provision of training for the UK, the successful person will also play a strategic role in supporting on training best practice in Kennedys international offices and work with lawyers and business services professionals across all of Kennedys globally.

Team

This role sits within Kennedys Knowledge Management team who collaboratively work together to ensure that Kennedys lawyers have access to the knowledge, information and training they need in order to be able to deliver an excellent service to clients.

The Knowledge Management team deliver to three service areas - knowledge services; information services; legal training services and the team is made up of professionals with expertise in each of those areas - Knowledge Lawyers, Library & Information Professionals and this Legal Training & Development Manager role, which is supported by the team's Knowledge Management Administrator. This small team work together across these three service areas to ensure a joined up service to our lawyers across knowledge, information and training, and to collectively support and facilitate a global knowledge culture across the firm.

The team is based in London.

Key Responsibilities

  • Support and work with lawyers at all levels in Kennedys UK offices to identify their current and future legal training needs and to offer relevant learning solutions
  • Stay up to date with significant legal, procedural and industry/sector developments impacting Kennedys England & Wales qualified lawyers, in order to develop a continuous rolling programme of training for Divisions and specific practice area sub-teams as required
  • Work alongside Kennedys Learning & Development and IT teams to develop combined training programmes for lawyers of different levels of experience and to efficiently manage and maintain online training content (e.g. within Kennedys learning management system; Kennedys intranet) in order to make training more accessible
  • Develop Kennedys UK Legal Training Service to be a centre of best practice, providing models/guidance for how legal training can best be delivered in our international offices, with consideration given to the differing regulatory requirements for training in the various jurisdictions in which Kennedys operates
  • Line management responsibility for the team's Knowledge Management Administrator, including overseeing workload, delivery and performance and providing support on personal and skills development
  • Managing and contributing to wider Knowledge Management projects as required
  • Understand Continuing Competence/CPD requirements for England & Wales qualified lawyers and increasing this scope to include the wider international jurisdictions in which Kennedys operates, so that relevant guidance can be provided on regulatory obligations around learning and development.

Required experience

  • Legal qualification and/or demonstrable knowledge of the law/legal industry essential
  • Demonstrable eperience of being a strong team player essential
  • Experience of working with external providers and managing commercial relationships
  • Ability to work effectively and collaboratively with people at all levels throughout the firm, including across geographical boundaries
  • Excellent and concise communication skills with the ability to build credibility quickly
  • Good listening skills and a strong ability to show empathy, compassion and patience
  • Proven ability to work cooperatively, flexibly and with a willingness to prioritise and deliver to team as well as individual objectives
  • Ability to influence senior and key stakeholders
  • Good IT skills - strong command of the Microsoft Office suite
  • Enthusiasm for technology as a means of delivering training
  • Experience of working in a project management/change based culture preferred
  • People management experience preferred
  • Budget management experience preferred.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,200 people worldwide across 42 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).

We've created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

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Salary

£23k - £25k Per Year

Job Type

Full Time

Posted

1 day ago

Description

Job Title: Planner Administrator

Salary: £23,000 - £25,000 DOE

Contract Type: Permanent

Contracted Hours: Full-time – Mon-Fri – 8am – 5pm

 

An exciting opportunity has arisen for a planner administrator to join a business providing commercial and domestic building services in Cambridgeshire and surrounding areas. In return, we offer a competitive salary plus 28 days holiday.

We were established in 1999 and have built a reputation as a professional refurbishment company for the commercial and domestic industry. The business has enjoyed continuous and steady growth and has built and sustained a stable client base both as a main contractor and sub-contractor over a wide range of services including social housing, insurance claims, schools, NHS, and more.

What are we looking for?

Someone to work with and assist our labour planner and contracts managers to achieve results and maintain the trust and relationships with our existing and new clients. We want you to be able to do this with pride and passion for Sovereign Property Services Ltd. If you have strong organisational skills and trade knowledge, this could be the perfect opportunity!

What are we looking for from you?

  • The ideal candidate must be confident on the telephone, resilient and be very organised, taking pride in what they do - Knowledge and experience within the construction and refurbishment Industry is preferred.
  • Effectively manage a significant workload in a fast-paced environment with the ability to work under pressure and to tight deadlines.
  • Excellent communication, interpersonal, problem solving and analytical skills.
  • Good understanding of Microsoft Office software packages and general IT knowledge, previous experience using our inhouse CRM system SIMPRO, or similar software is desirable.
  • Demonstrate good team working ability.

Responsibilities and Duties:

  • Assisting the Labour planner in managing the operatives daily work schedules
  • Contacting customers to book installation dates, answering any queries, and outlining the customers' responsibilities
  • Liaising with clients to understand the needs and requirements of the job
  • Uploading job information on our inhouse systems and databases
  • Running schedule reports from an inhouse system to check operative work availability and delivery timescales
  • Answering aftercare queries and booking any required rectification work
  • Dealing with all customer complaints
  • General administration – including processing the operatives timesheets, subcontractor invoices and maintaining the vehicle fleet.