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Call Centre Job Overview Many organisations use call centres to sell products and services to prospective clients or ...

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Contact Centre Manager

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Call Centre Job Overview

Many organisations use call centres to sell products and services to prospective clients or to carry out market research. A call centre operator or telephone sales assistant receives and makes a large volume of telephone calls and often works as part of a sales team. They have a wide choice of sectors to work in including IT helplines, mail order companies, advisory services and financial institutions. The job suits many people with commitments because of the chance to work flexible hours and part time. Applicants receive in-house training and opportunities exist to take qualifications towards quicker promotion to positions such as team manager jobs.

Call Centre Job Education Requirements

Applicants don't usually need formal qualifications to be an operator, though some employers require GCSEs in English and maths, also basic IT skills. Many employers prefer personality and good communication skills over academic qualifications. Introductory courses in call centre techniques offered at many colleges might help secure a job. If an applicant wants to work in a particular field, such as on an IT helpline, more specialist knowledge may be required. Call centre manager jobs are available to applicants with a degree or HND, but again some centres may require applicants to have specialist skills.

Call Centre Job Market

Recent years have seen a rapid growth in the number of call centre jobs by companies and organisations keen to sell and market their products. This has created many temporary, part-time and full-time vacancies. Advances in technology have also led to the development of the virtual call centre, creating opportunities for applicants to work from home.

Call Centre Job Salaries

An operator's average salary is £13,500 to £16,000 a year, a team leader can expect between £18,000 and £24,000 a year and at manager level, pay varies widely between £20,000 and more than £60,000.

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