Ibstock PLC the market-leading manufacturer and partner of choice for innovative clay and concrete building products, building the face of Britain for over 200 years.

We are no ordinary manufacturing business. Through our principal products of clay bricks, brick components, concrete roof tiles, concrete stone masonry substitutes, concrete fencing, pre-stressed concrete products and concrete rail products, we’re committed to providing new solutions to today’s social and environmental challenges for the new build housing and domestic repair, maintenance, improvement markets (RMI) and infrastructure.

Many of our long-standing customer relationships have lasted over 40 years. Our customer focus is based on quality, service and consistency and our service-led ethos is one of the key drivers in the growth of our market share over the past 10 years.
We are currently recruiting for a 1st Line Servicedesk Analyst to come and join our IT Team based at our Head Office in Ibstock, Leicestershire.
We are looking for an enthusiastic, customer focused and solution driven individual. You will be working in the infrastructure team as part of the wider IS department. You will be providing the initial response to requests received face to face, over the telephone and directly into the servicedesk application for all of our 1500 users. Although IT experience would be preferable the most important skill is customer service. This position will provide key training to a professional who is looking for a career in IT.

Key Responsibilities Include:

• Ensuring a prompt and professional response to all types of enquiries into the Service Desk
• Monitoring and administrating the service desk application
• Logging and recording all Interactions, Incidents and Service Request tickets ensuring they are accurately raised, correctly categorised and prioritised and that business expectations are well managed through effective communication.
• Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls.
• Keeping the knowledge base up to date as and when required.
• Assist IT team on projects and other areas as and when required
• Escalate to 3rd level support as necessary
• Administration of Starters and Leavers.
• Follow departmental procedures.
• Administration of in house procedures and process.
• Administration of Active Directory groups, accounts, OU's and Security.
• Develop and maintain documentation for processes and procedures.
• Placing IT purchase orders onto our ERP system
• Proactively working to improve internal processes

• Demonstrable customer service experience
• ITIL V3 Foundation qualification is desirable
• Good personal planning and organisational skills.
• Interest in learning and developing new skills within IT
• Excellent communication skills and telephone manner
• The desire to work well in a team working environment, and can demonstrate this from previous roles
• You must be computer literate
• Confident individual with a proactive attitude
• Must be able to multi-task and keep calm under pressure
• Good attention to detail and ability to show initiative.

Please note: it is our policy to verify all relevant qualifications. You will be required to provide substantive proof of your qualifications, so that we can verify them with the awarding body.

Ibstock PLC are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

Ibstock PLC the market-leading manufacturer and partner of choice for innovative clay and concrete building products, building the face of Britain for over 200 years.

We are no ordinary manufacturing business. Through our principal products of clay bricks, brick components, concrete roof tiles, concrete stone masonry substitutes, concrete fencing, pre-stressed concrete products and concrete rail products, we’re committed to providing new solutions to today’s social and environmental challenges for the new build housing and domestic repair, maintenance, improvement markets (RMI) and infrastructure.

Many of our long-standing customer relationships have lasted over 40 years. Our customer focus is based on quality, service and consistency and our service-led ethos is one of the key drivers in the growth of our market share over the past 10 years.

We are currently recruiting for an Assistance Commercial Analyst to come and join our team based at our Head Office in Ibstock, Leicestershire.

The successful candidate will be responsible for managing standardised regular Commercial reporting across businesses, channels, customers, sites, regions and branches as well as provision of Ad-hoc reports to the senior commercial teams and TSMs to support customer meetings (turnover, volumes, profitability).

They will be operating within a matrix structure working closely with commercial teams to help and drive insight and performance and provision of key business partnering to support and aid decision making.

Key Responsibilities Include:

• Working closely and partnering with the commercial teams and Channel Managing Directors to develop standardised reporting packs covering the key KPIs.
• Develop sales and margin reporting on a company, region, plant, customer and product
• Provision of ad-hoc commercial reports to support customer visits and help support insight and drive performance improvement.
• Creation and ongoing management of the ODE (Optimal / Desired / Essential) pricing models for both ASMs and Key Account Managers to use in the field
• Provide support and lead the forecasting process with the commercial teams.
• Work closely with business accounting teams to validate assumptions on cost and profitability
• The assessment and forecasting of the PBIT and volume opportunity for new projects. Requiring an understanding and ability to model product profitability at various price and distribution points.

Essential Qualifications and Experience:

• Self-starter and ‘can do’ attitude
• Matrix management experience
• Prioritise and manage workload, whilst working to tight deadlines.
• Strong interpersonal and Communication skills, verbal and written
• Teamwork with both internal and external customers
• Analytical working with large volumes of data from multiple systems/sources.
• Highly IT. literate and proficient with Microsoft packages (e. PPoint, Excel and Word, CRM), ERP and collaboration tools
• Comfortable communicating at all levels
• Thorough understanding of business drivers and trading conditions
• Detailed understanding of Gross and net pricing
• Customer reporting insight
• Sales forecasting
• Cognos (or equivalent) reporting tool and analytics knowledge

Please note: it is our policy to verify all relevant qualifications. You will be required to provide substantive proof of your qualifications, so that we can verify them with the awarding body.

Ibstock PLC are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

Commercial Finance Analyst

Leicester

Salary £TBA plus benefits

We’re the market leading manufacturer and partner of choice for innovative clay and concrete building products, building the face of Britain for over 200 years.

We’re no ordinary manufacturing business. Through our principal products of clay bricks, brick components, concrete roof tiles, concrete stone masonry substitutes, concrete fencing, pre-stressed concrete products and concrete rail products, we’re committed to providing new solutions to today’s social and environmental challenges for the new build housing and domestic repair, maintenance, improvement markets (RMI) and infrastructure.

Many of our long-standing customer relationships have lasted over 40 years. Our customer focus is based on quality, service and consistency and our service-led ethos is one of the key drivers in the growth of our market share over the past 10 years.

Ibstock plc is headquartered in the village of Ibstock in the East Midlands of England, where its predecessor entity, Ibstock Collieries Ltd, was founded nearly 200 years ago

Ibstock Concrete is a leading manufacturer of concrete roofing, walling, flooring and fencing products, along with lintels and general concrete building products, with 15 manufacturing plants in the United Kingdom

This is a new role within the Finance team and will play a key role in the development of the function. Your primary focus will be to manage standardised regular Commercial reporting across businesses, channels, customers, sites, regions and branches and provision of Ad-hoc reports to the senior commercial teams and TSMs to support customer meetings (turnover, volumes, profitability). Operating within a matrix structure you will be working closely with commercial teams to help and drive insight and performance and provision of key business partnering to support and aid decision making.

You will probably be working towards a recognised accountancy qualification (CIMA, ACA, ACCA) and be able to demonstrate the way in which you analyse large volumes of data from multiple sources and systems. You will be highly proficient in the MS Office suite, along with CRM, ERP and collaboration tools.  You will have communication skills which you have developed over time and have used at all levels. You will also have a detailed understanding of gross and net pricing, sales forecasting.

A full job description can be downloaded from this advert.

If you think this sounds like you or you would like to explore how you might fit in this role, please follow the link to apply.

• Dynamics 365 or AX 2012 experience is essential for this role
• High level of mathematical ability and problem-solving skills
• Analyse, model, and interperet data
• Excellent eye for detail
• Strong written and verbal communication skills

We are seeking a detail oriented, strategic and highly motivated Customs Analyst.

As a Customs Analyst, you will be responsible for coordinating customs processes and procedures across various departments within the business. We are looking for someone with excellent communication and organisational skills and the ability to use their own initiative.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And without our Customs team, there'd simply be no products in those stores.

This is about analysing how well our online store performs, and using this knowledge to improve the way we do things.

You'll need to understand our customers, and really get to grips with how data can help every part of our business. It'll see you come up with new and innovative ideas, and ensure projects are delivered on time and within budget.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And we're giving customers even more ways to shop at Aldi with our online store.

We are currently based in Tamworth whilst our Head Office in Atherstone gets a makeover, but the plan is to move back once the building is fully geared up to cope with our growth.

Job Reference: J78-A-21-7499

Employer:

DHU Health Care CIC

Location:

Derby

Salary:

£20,000-£25,000 dependant on experience

Global Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.

In this senior and varied role, you'll take on a range of responsibilities – from running large projects to being our lead business analyst.

It means there are plenty of opportunities for analysing the way the online store performs, and using what we learn to take it forward. It's about understanding our customers, coming up with new and innovative ideas, and really getting to grips with how the data can help every part of our business.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And we're giving customers even more ways to shop at Aldi with our online store.

We are currently based in Tamworth whilst our Head Office in Atherstone gets a makeover, but the plan is to move back once the building is fully geared up to cope with our growth.