location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Services Manager

Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department.

KBSkills

ACTIVE

Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join Porsche Centre Reading. Please note: To apply for this role, you must have recent automotive dealership experience as a Senior Service Advisor or Manager. Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. In his role, you will be the key liaison between our customers and the workshop, managing workflows and the customer journey from the initial booking through to the vehicle return. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department. Responsibilities:•Supervise and support the Service Team, monitoring performance and providing coaching and training as needed •Liaise with the workshop/technicians to ensure work is prioritised and service/repair booking time frames are met •Monitor progress of repair jobs and proactively manage delays •Identify opportunities to improve workshops and customer touchpoints, working with the Aftersales Manager to enhance operational efficiency and profitability •Act as the first point of contact for technical customer issues or customer complaints, ensuring efficient resolution •Maximize service marketing campaigns Minimum Qualifications:•Valid full Driver’s License •Proven experience in service reception or customer service management •Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service •Excellent knowledge/ understanding of the motor industry   •Excellent verbal and written communication skills •Proven track record of achieving operational targets.  Desirable•Basic vehicle repair knowledge •Knowledge of automotive or technical service processes •Familiarity with service management software (e.g. Kerridge, CDK) In return, we offer•Basic Salary up to £45,000 per annum, depending on experience •Monthly bonus payments – OTE of 35% of basic salary per annum •A tax efficient VW Group Vehicle •Option of a second VW Group Vehicle at a preferential leasing rate •33 days holiday, with extra days for long service •Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm. •Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products •Life Assurance •DC Pension Scheme •Employee Assistance Program - support and advice on issues impacting your wellbeing •Dedicated mental health champions •Employee representative body - your voice at work Centre: Porsche Centre Reading, the very first ‘Destination Porsche’ centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.  Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.  PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. How to Apply Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.  Please only apply if you consent to these terms. You must live in and have eligibility to work in the UK.  Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you.

eRecruitSmart

Service Team Manager

Automotive Industry

Automotive Repair and Maintenance

Coaching

Communication Skills

Customer Experience

Customer Relations

Customer Retention/Renewal

Customer Service Management

Customer Support/Service

Distribution Services

Diversity

Driver's License

Employee Assistance Plan

Espresso Making

Establish Priorities

Interpersonal Skills

Life Insurance

Marketing Campaign

Operations Management

Performance Analysis

Presentation/Verbal Skills

Profit & Loss

Project Tracking

Psychiatry and Mental Health

Purchasing/Procurement

Restaurant

Retail

Sports

Staff Training

Team Lead/Manager

Training/Teaching

Waitressing

Workshop Management

Writing Skills

monster

INTEGRATED

Parts Sales Representative

We operate across three busy locations - Burnley, Rochdale and Leeds - and pride ourselves on delivering top-tier service to our loyal customers. You’ll enjoy a competitive salary up to £35,000, a company vehicle, private medical insurance, and a generous bonus scheme - plus real career development in a business where your voice is heard.

Parts Sales Representative - Drive Your Sales Career Further with Outstanding Perks at a Fast-Growing, Family-Run Business!We’re hiring due to strong growth, and Steadplan needs a talented Parts Sales Representative to help fuel our expansion. You’ll enjoy a competitive salary up to £35,000, a company vehicle, private medical insurance, and a generous bonus scheme - plus real career development in a business where your voice is heard.About SteadplanSteadplan is a long-established, family-run group with over 30 years’ experience in the commercial vehicle industry. We operate across three busy locations - Burnley, Rochdale and Leeds - and pride ourselves on delivering top-tier service to our loyal customers. Known for our commitment to employee wellbeing, innovation, and exceptional aftersales service, we’re looking for someone to help us continue that legacy.What You’ll Be DoingAs a Parts Sales Representative, you’ll play a key role in boosting our front counter and outbound parts sales across all three sites. You’ll manage existing relationships while also identifying and developing new business opportunities.Your daily responsibilities will include:<ul><li>Visiting customers across the North West and Yorkshire to strengthen partnerships</li><li>Driving sales across Burnley, Rochdale, and Leeds parts counters</li><li>Maximising upsell opportunities across phone, email and in-person interactions</li><li>Proactively seeking new accounts and markets</li><li>Maintaining accurate CRM records and planning customer visits</li><li>Working closely with the wider parts and sales teams to deliver a joined-up service</li></ul>What You’ll Need<ul><li>Previous experience in automotive or HGV parts sales</li><li>Strong face-to-face and phone-based sales skills with fantastic communication</li><li>Working knowledge of Dealer Management Systems (DMS) and CRMs</li><li>Full UK driving licence</li><li>Able to plan routes and manage your own time effectively</li><li>A proactive, commercially focused attitude</li></ul>What You’ll Get in Return<ul><li>Salary: Up to £35,000 depending on experience</li><li>Company vehicle + fuel card</li><li>Bonus scheme</li><li>Private medical insurance</li><li>Company pension</li><li>Cycle to work scheme</li><li>Life insurance</li><li>Health and wellbeing programme</li><li>Company events and referral bonuses</li><li>On-site parking</li><li>Staff discount</li></ul>Hours & Location<ul><li>Full-time, permanent</li><li>Monday to Friday with occasional weekend availability</li><li>Based in either Burnley, Rochdale or Leeds</li><li>This is an in-person role</li></ul>We’re not just offering a job—we’re offering a career in a business that values loyalty, listens to ideas, and gives you the tools to succeed. Click to Apply.

Steadplan

Business Development

Career Development

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Health Insurance

Market Development

Parts Sales

Record Keeping

Relationship Management

Revenue Growth

Telesales

Transportation Routing

Up-Selling

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