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198 Jobs Found 

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Clinic Manager

National Health Service

Sidcup, London
1 day ago
Sidcup, London
£36.38k - £42.8k Per Year
1 day ago
£36.38k - £42.8k Per Year

Job Reference: J319-06CM001

Employer:
Diaverum UK Ltd
Location:
Sidcup
Salary:
£36,380 - £42,800 plus allowances

We have an exciting opportunity in our Sidcup clinic for an experienced manager or deputy who is looking to make the next move in their career and progress to clinic management.
RESPONISIBILITIES:
• Full responsibility and accountability for the daily operational and clinical management, in order to meet quality outcomes for medical and financial performance.
• Facilitation of strategic goals at the clinic level e.g. organic growth and service leadership
• Accountability for the clinic’s compliance with all Diaverum policies, procedures, guidelines and regulations, ensuring that the clinic is prepared for audit 365 days of the year
• Continuous improvement activities at the clinic level including the development and promotion of good working relationships between Diaverum and associated organisations
• Delegation and management are essential for fulfilment of this position
• Act in professional advisory role to staff providing supervision and guidance, monitoring and evaluating their performance on a continuing basis
• Undertake necessary performance measures such as audits, reviews and patient/staff surveys to ensure compliance with internal, NMC and healthcare best practice guidelines
• Ensure all technical equipment are fully maintained and operational and water quality conforms to Renal Association Standards
• Act as a registered manager with legal responsibility for the day to day activity at the clinic as per CQC requirements.
REQUIREMENTS:
• Registered Nurse with full awareness and understanding of NMC code of professional conduct

• 5 years dialysis experience, advanced renal, Level 5 or equivalent in health and social care

• 2 years deputy manager experience or above
• ENB998 or equivalent (teaching/assessing)
• Experience of managing and leading a team of nurses
• Awareness and Understanding of NMC code of professional conduct
• Ability to lead a multi-disciplinary team
• Have a positive and dynamic approach to providing safe and effective delivery of care
• Excellent communication skills with fluency in English

COME GROW WITH US!

• Full Time- 37.5 hours per week

• Monday to Saturday, Shiftshours from 06.00 to23.30 (No Nights* or Sunday working)

• Competitive Salary

• 27 days annual leave (plus Bank Holidays) increasing with service

• Life Assurance, Discounted Fitness Membership, Stakeholder Company Pension

• Relocation allowance *

• Post subject toReferences, Identification, DBS, OH checks

* where applicable/dependent on clinic

Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications

We may not contact those candidates who have not been shortlisted for interview.


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Assistant Practice Manager

National Health Service

Berkhamsted, HC
Today
Berkhamsted, HC
Today

Assistant Practice Manager

Rothschild House Group

The closing date is 04 March 2021

Job overview

Responsible for the day to day management of the site, and the development of site services as agreed with the Practice Manager and the Partners.

Propose , facilitate and lead (as necessary) innovation and change as required by external agencies and within own role at the practice.

Liaise with external bodies to facilitate delivery of patient services.

Staff management and management of service provision for GP's and Nurses, including ensuring adequate appointments and skills mix.

Main duties of the job

Review roles and responsibilities to match service requirements.

Take responsibility for development and review of strategy, and manage the process.

Implement site development plans.

Liaise with all users of the building, both internal and external.

Responsible for appropriate service provision, review regularly, propose changes as necessary.

Promote and develop innovative ideas and new approaches.

Support the clinical audit and quality improvement process.

Lead the organisational quality improvement process, audit the effectiveness of the organisational performance, and facilitate development and change.

Support evidence-based practice; ensure systems are in place to evaluate clinical work.

Responsible for allocation of resources to maximise quality and effectiveness of services.

see job description for further information

About us

Team management and development -see attached job description

Sustain practice ethos and build good relationships throughout the organisation -see attached job description.

Job description

Job responsibilities

Responsible for the day to day management of the site, and the development of site services as agreed with the Practice Manager and the Partners.

Propose, facilitate and lead (as necessary) innovation and change as required by external agencies and within own role at the practice.

Liaise with external bodies to facilitate delivery of patient services.

Staff management and management of service provision for GPs and Nurses, including ensuring adequate appointments and skills mix

See job description

Person Specification

Qualifications

Essential

  • Good standard of general education

Desirable

  • Educated to degree level or equivalent in an appropriate subject

Experience

Essential

  • Maintaining internal control systems
  • Complying with relevant reporting requirements
  • Collating and analysing account data and generating financial reports
  • Strong knowledge of computers and how they operate, including a broad understanding of hardware and software.
  • Familiarity with electronic equipment, Internet applications and system security
  • Supervising and coordinating staff
  • Numerate
  • Computer literate
  • Analytical
  • Planning and organising
  • High levels of accuracy
  • Multi-tasking
  • Communication both written and oral
  • Delegation and troubleshooting

Desirable

  • Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rothschild House Group

Address

Gossoms End Surgery

Victory Road

Berkhamsted

Herts

HP1 1DL


Employer's website

https://www.rothschildhousesurgery.co.uk/

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Deputy Practice Manager

National Health Service

Eastleigh, Southern
3 days ago
Eastleigh, Southern
3 days ago

Deputy Practice Manager

St Andrew’s Surgery

The closing date is 28 February 2021

Job overview

The Deputy role is there to support the Practice Manager in all aspects of running a business within the changing environment of the NHS. The successful applicant will have areas of work on which they will lead, supporting in all others. The role encompasses CQC compliance, Heath and Safety, HR, Finance, IT, Facilities, Data Protection, Operational management and much more.

All necessary training and support will be given to the successful candidate to help them grow into the role and develop. It is advertised as either full time or a part time position with a minimum 3 days a week, likely Monday, Wednesday and Friday, although there is some flexibility.

As a training practice we help doctors achieve their goal of becoming a GP, we have taken staff from apprentice through to being an HCA, we seek a proactive, ambitious candidate who is looking to develop their career.

Main duties of the job

The skillset needed for this role is wide and varied, from the empathy and diplomacy needed to manage HR situations, through competency with figures when it comes to Finance and knowledge of computers to manage the IT issues. No candidate is expected to be exceptional in all areas and we are looking for people who are adaptable, willing to learn and enjoy a challenging environment.

Either complementing the skills of the Practice Manager of a generalist across the role, we will work with the successful applicant to ensure they build their knowledge. A friendly bubbly character with a can-do attitude and a desire to help others and improve health and wellbeing for a wide population is the person we seek.

Interviews are likely to be 1st week of March.

About us

St Andrew's Surgery looks after the health and wellbeing of around 11k patients from our purpose built surgery on Market Street in Eastleigh town centre.

A clinical team of 7 GPs, 3 Practice Nurses and an HCA are supported by the non clinical team of Practice Manager, 2 secretaries, Patient Services Manager, Senior Receptionist and a team of 7 receptionist/administrators.

We Value our teamwork very highly and this has been crucial in getting through the challenges of the past year. We normally try to get together outside of work, for various activities, as well as our summer barbeque for staff and families and our Xmas Party.

We are proud to meet all the requirements of the Living Wage Foundation to qualify as a Living Wage employer although we have not sought accreditation. We also offer generous terms and conditions as well as the right to join, stay in, or transfer to the NHS Pension Scheme.

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the Deputy Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Deputy Practice Manager is responsible for:

a. Deputise for the Practice Manager as necessary

b. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

c. Ensuring staff adhere to policy and procedure at all times

d. Monitoring compliance with health and safety legislation, providing leadership and direction for staff

e. Developing, implementing and embedding an effective practice training programme for all staff (administrative) liaising with external agencies when necessary and maintaining a training record

f. Managing the clinical system, ensuring IT security and IG compliance at all times

g. Responding and resolving a local IT issues where appropriate

h. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required

i. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events

j. Assist with the recruitment of staff as requested by the practice manager

k. Support the practice manager in the reviewing and updating of practice policies and procedures

l. Act as the building manager, dealing with defects, maintenance and all other associated tasks

m. Coordinate portable appliance testing (PAT) and maintaining an equipment log

n. Manage asset registers as directed by the practice manager

o. Act as the communication link between the management team and staff

p. Evaluating, organising and overseeing the staff induction programme

q. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

r. Completing staff appraisals as required

s. Develop, implement and embed efficient office processes and procedures to adhere to extant legislation

t. Coordinate the provision of temporary administrative staff ensuring sufficient cover is provided for periods of leave and other staff absences

u. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

v. Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice

w. Supporting the practice manager as required with projects, systems and procedures

x. Undertaking tasks as directed by the PM in areas of change management and continuous improvement

y. Providing key performance information as requested

z. Supporting the PM in monitoring compliance with health and safety legislation, providing leadership and direction for staff including COSSH

Secondary Responsibilities

In addition to the primary responsibilities, the Deputy Practice Manager is responsible for, but may delegate:

a. Reviewing and updating clinical templates ensuring they relate to current practice

b. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / Open Exeter etc.

c. Support the management team in the compilation of practice reports

d. Coordinate all staff absences, maintaining an effective absence register

e. Guiding the team to reach QOF targets (supported by the nursing and administrative leads)

f. Leading the management of the Patient Participation Group

g. Coordinate and produce meeting agendas and record the minutes of meetings

h. Monitor and promote the use of the Friends and Family Test

i. Provide initial guidance and advice to patients who wish to complain

j. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

k. Act as building fire marshall, ensuring evacuation lists are current and that the visitors log is used appropriately

l. Supporting the PM in the maintenance of the practice and NHS Choices websites

Person Specification

Qualifications

Essential

  • Educated to A-level / equivalent or higher, with relevant experience
  • GCSE English (C or above) and at least three others

Desirable

  • Educated to degree level or equivalent
  • Leadership and / or Management Qualification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills (generic)
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • Strategic thinker

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of leading / managing a team
  • Other experience related to the job description

Desirable

  • Experience of working in a health care setting
  • Experience of providing appraisal writing and staff development
  • Experience of producing meeting Agendas and Minutes

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  • Other evidence meeting the person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Andrew’s Surgery

Address

166 Market Street

Eastleigh

Hampshire

SO50 5PT


Employer's website

https://www.standrewssurgery.co.uk/

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Practice Manager

National Health Service

Cullompton, SW
4 days ago
Cullompton, SW
4 days ago

Practice Manager

The Blackdown Practice

The closing date is 28 February 2021

Job overview

An opportunity has arisen for an accomplished and highly motivated manager to join the team at the Blackdown Practice. This will involve overseeing all business functions, providing strategic guidance and planning to the partners and leading and managing the practice to enable the organisation to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment whilst maintaining a high standard of patient care.

We are a 3-sited, fully dispensing PMS training practice located across the beautiful Blackdown Hills on the Devon Somerset border with a 7,900 list size that is growing.

For those new to the area or in the process of relocating, the coast, Dartmoor, Exmoor and the county towns of Exeter and Taunton are very accessible from the Blackdown Hills. Our location allows you to easily explore the South West but also to travel further afield quickly. There is an excellent choice of schools in the area.

Main duties of the job

The successful candidate will be motivated, committed, and forward-thinking. Experience and enthusiasm in managing an NHS organisation/department is desirable. They will have demonstrable skills in leadership, human resource management, financial management, information management and technology and service development. Excellent communication skills are essential.

About us

You will be supported by our simply great clinical and non-clinical teams and will also work closely with the community teams and local voluntary organisation co-located at the main Hemyock site.

Job description

Job responsibilities

JOB SUMMARY

  • Be managerially responsible for all aspects of the practice business and service delivery.
  • Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment and develop the practice to meet future business needs, enabling the organisation to respond to changes in the environment.
  • Responsible for maintaining a happy and committed practice team.

Person Specification

Qualifications

Essential

  • To be educated to degree level or equivalent.
  • Evidence of vocational training / continued professional development in an area relevant to the post.

Desirable

  • Holds a recognised management qualification.
  • Evidence of recent self-directed learning or development

Experience

Essential

  • Experience of working in a senior management position
  • Is able to demonstrate/provide evidence of good management and leadership skills in the following areas:
  • Strategic Management and Planning
  • Human Resource Management
  • Organisational and Risk Management
  • Financial Management
  • Information Management and Technology
  • Development of Services
  • Internal and External communication
  • Able to demonstrate effective communication skills on an individual, organisational and external basis.
  • Able to motivate the Practice team to deliver all organisational and business objectives
  • Able to demonstrate integrity

Desirable

  • Experience of working in the NHS in a senior management position
  • Experience of working in General Practice in a management position
  • Good understanding of the GP contract
  • Working knowledge of a clinical system
  • Good understanding of the role of business planning within General Practice
  • Experience in dealing with external organisations at management level

Physical skills and effort

Essential

  • Be available to work across all three sites

Emotional and Mental Effort

Essential

  • Self-awareness of personal strengths and preferred team roles
  • Self-motivated and confident
  • Ability to remain calm under pressure
  • Ability to work autonomously and initiate / self-direct own workload.
  • Be motivated to complete work in a timely and efficient manner.

Desirable

  • Daily requirement to use computer monitor
  • To be flexible and have the ability to travel between, and work at, all three sites and travel to non-surgery sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Blackdown Practice

Address

The Blackdown Practice

Station Road

Hemyock

Cullompton

Devon

EX15 3SF


Employer's website

https://www.theblackdownpractice.co.uk/

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Domiciliary Care Manager

Home Instead

Dunfermline, Scotland
20 days ago
Dunfermline, Scotland
20 days ago
Company Description

Home Instead is the UKs leading, multi-award-winning domiciliary care company. We are passionate about improving the lives of older people by delivering the highest standard of care that enables people to live independently in their own homes. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

Job Description

An exciting opportunity has arisen for an experienced and motivated Care Manager to support the growth and development of our domiciliary care service in Dunfermline, Fife.

This role is suitable for both an experienced care manager looking for a new challenge or a highly motivated care supervisor or co-ordinator who is looking for the next step up in their career. The suitable candidate will be friendly and professional and be able to demonstrate the drive and enthusiasm to support a start-up service.

In this varied and challenging role, your responsibilities will include:

  • Working closely with the business owners to establish a successful private home care service for older people.
  • Leading an office team and dedicated team of CAREGivers, ensuring workloads are managed accordingly.
  • Networking in the local community to raise awareness of the service.
  • Ensuring compliance with relevant legal and regulatory requirements and company standards.
  • Ensuring the delivery of an exceptional service to our clients.
Qualifications

To be successful, you will:

  • Have extensive care experience with excellent customer service and leadership skills.
  • Be commercially aware and have strong influencing skills.
  • Have the ability to build good working relationships.
  • Have strong organisation and planning skills.
  • Be able to work well and accurately under pressure.
  • Be flexible to meet the demands of the business including participating in an on-call rota.

Ideally, you will hold a (Practice qualification) SVQ Social Services and Healthcare at SCQF Level 9, or an equivalent; and

(Management qualification) SVQ Care Services Leadership and Management at SCQF Level 10, or an equivalent qualification, or be willing to work towards this. 

Have strong local knowledge of the West Fife and Kinross areas and preferably have developed relationships within the local health and social care sector.

Due to the need to support the on-call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.


    Additional Information

    This role will play a vital part in ensuring our clients in West Fife and Kinross receive the highest quality care and will make a real difference to older people in our community. We offer an attractive salary, a range of benefits and fantastic career development opportunities. Apply now with both a CV and a covering letter explaining why you feel you meet the criteria for this role.

    Home Instead Dunfermline is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a PVG Scheme disclosure check.

    Application deadline: 21/02/2021

    Job Types: Full-time, Permanent

    Salary: £28,000.00-£32,000.00 per year

    Additional pay:

    Bonus scheme

    Benefits:

    Company events

    Company pension

    Employee discount

    Sick pay

    Store discounts

    Wellness programmes

    Schedule:

    Monday to Friday

    Weekends

    Work remotely:

    No

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    Practice Manager / Administrator

    National Health Service

    Birmingham, MID
    2 days ago
    Birmingham, MID
    2 days ago

    Practice Manager / Administrator

    Stone Cross Medical Centre

    The closing date is 08 March 2021

    Job overview

    We are a group of GP practices seeking an enthusiastic practice manager / administrator with management skills to support the partners in leading and further developing the practice.

    You will be working with the clinical partners and executive manager to manage the day to day running of the practice.

    Experience of working in the NHS is desirable but not essential.

    Main duties of the job

    The Practice Manager will lead and manage with the Partners to ensure the practice meets its agreed aims and objectives within a profitable, efficient, safe and effective working environment, and to ensure the provision of high-quality patient care. The Practice Manager will embed a culture of openness, transparency and trust throughout the whole practice team. The Practice Manager will lead the practice team through any change needed in the provision of changing patient care via the practice, and as part of the wider NHS via the practice network.

    About us

    We are a group of four practices, with a friendly, hardworking team of staff.

    The benefits will include paid annual leave entitlement and the option of an NHS pension.

    We are striving to make positive improvementsand seeking a candidate to help met our aims and ojectives.

    Job description

    Job responsibilities

    The Practice Manager will keep abreast of current affairs and identify potential threats and opportunities

    Develop with the partnership and lead on the practice strategy; formulate objectives and research and develop ideas for future practice development

    Develop with the partnership a practice business plan to ensure the business meets its aims and objective

    Ensure the plan is implemented and manage any change required

    Provide leadership and management to enable the Practice to meet its agreed aims and objectives.

    Monitor and evaluate performance of the practice team against objectives; Identify areas for, and manage change needed.

    Develop and maintain effective communication both within the practice and with relevant outside agencies

    Work collaboratively with the whole practice team to ensure the efficient running of the Practice.

    Work professionally, flexibly with a practical approach which is essential in the NHS current climate of change.

    Ensure that all statutory requirements are met

    Represent and lead the practice forward, and maintain good working relationships with all relevant outside agencies and professional bodies

    Lead the practice to ensure that efficiencies are maximised across the business

    Work with an established network of practices looking to further progress with the Primary Care Network DES

    Person Specification

    Qualifications

    Desirable

    • Previous experience in general practice in a similar role or senior position.
    • Team Leadership / Management Qualifications

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Stone Cross Medical Centre

    Address

    291 Walsall Road

    West Bromwich

    Birmingham

    B71 3LN


    Employer's website

    https://www.stonecrossmedicalcentre.nhs.uk/index.aspx

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    Deputy Practice Manager

    National Health Service

    Beckenham, London
    Today
    Beckenham, London
    Today

    Deputy Practice Manager

    Elm House Surgery

    The closing date is 28 February 2021

    Job overview

    Deputy Practice Manager - Beckenham

    A vacancy has arisen for a full-time Deputy Practice Manager to join our friendly team in Beckenham.

    We are a large, well-established dual practice composed of 7 GP Partners & 1 Managing Partner, serving a combined list size of over 30,000 patients.

    We are looking for an exceptional individual who demonstrates outstanding leadership and customer care skills.

    The principal objective of this role is to take responsibility for the effective and efficient day to day running of the practice, deputising for the Managing Partner in her absence. The Deputy Manager will ensure the provision of optimum levels of patient care at all times and seek to improve existing practices. They will act as an advocate for patients, and be responsible for complaints handling and patient feedback.

    Proven personnel management experience is essential. Previous experience of working within General Practice is highly desirable.

    Main duties of the job

    The ideal candidate will be enthusiastic, dynamic and forward thinking. They will need to be resilient enough to manage conflicting pressures whilst remaining enthusiastic and upbeat.

    The post holder will be expected to demonstrate a methodical, proactive and organised approach to ensure they work to multiple demands and priorities in a fast paced environment.

    We are looking for someone who is kind, considerate, an excellent listener, and most importantly, someone who knows how to put patients first, each and every time.

    About us

    We aim to provide a high quality, accessible and comprehensive service to patients, and a supportive environment in which to work. We encourage the personal development of all staff.

    Our dedicated and friendly practice team includes GPs, Nurse Practitioners, Practice Pharmacists, Specialist Nurses, HCAs, Social Prescriber and a full complement of support staff.

    We are an active members of Beckenham Primary Care Network.

    We are a high QOF and KPI achiever, have been rated as 'Good' by CQC, and offer a range of enhanced services.

    We are a forward thinking, progressive and innovative organisation, constantly working to improve standards, the patient journey and clinical outcomes. We offer a fulfilling and supportive working environment where learning, education, openness and development are at the heart of what we do.

    We have a modern, purpose built building, and both practices are accredited training practices.

    We offer competitive salaries, NHS pension and attractive benefits.

    Job description

    Job responsibilities

    Deputy Practice Manager

    Job Description

    POST TITLE: Deputy Practice Manager

    RESPONSIBLE TO: Managing Partner & Partners/ Directors

    SURGERY: Elm House Surgery and Cator Medical Centre

    HOURS: 37.5 per week (minimum of 4 days per week)

    Summary:

    The principal objective of this role is to take responsibility for the effective and efficient day to day running of the practice, deputising for the Managing Partner in her absence.

    The successful candidate will manage the rota, and work closely alongside the Appointments Co-ordinator to maximise access and ensure correct use of appointments.

    The Deputy Manager will ensure the provision of optimum levels of patient care at all times and seek to improve existing practices. They will act as an advocate for patients, and be responsible for complaints handling, patient feedback and outreach. They will lead on the development of the PPG, and will represent the practices in driving forward patient engagement.

    The post holder will be expected to demonstrate a methodical, proactive and organised approach to ensure they work to multiple demands and priorities.

    Job Responsibilities:

    General:

    • Provide high level managerial support to the Partners and practice. Ensure the smooth operation of practice functions at all times
    • Provide proactive supervision of the administrative and reception teams in conjunction with the Line Managers. Deputise for the Managing Partner in her absence
    • Ensure effective and timely communication to all team members
    • Co-ordinate and deliver bi-monthly Line Manager meetings, producing agendas and minutes as appropriate
    • Assist with the compilation and updating of practice policies and procedures ensuring compliance amongst the team
    • Assist with facilitating adherence to the practices clinical governance framework and ensure compliance with CQC.
    • Assist with the maintenance and updating of the practice intranet (GPNet)
    • Attend external meetings as required and agreed with the Managing Partner (such as the Practice Manager Forum).
    • Encourage good working practices between members of the team. Proactively work to boost morale and motivation.

    Rota Management:

    • Line management responsibility for the Appointments Co-ordinator
    • Proactive management of the rota and appointments system for GPs, nurses, HCAs plus attached staff for both surgeries.
    • Day to day monitoring of the appointment schedule to ensure correct utilisation of appointments. Ensure that appointment usage is maximised at all times.
    • Verify the clinic schedules rectifying any anomalies/ errors. Report any discrepancies.
    • Continually review patient access and the configuration of appointments to reflect demand and need
    • Manage the organisation of designated flu clinics such as flu
    • Recognise when additional cover is required and arrange locums as necessary. Assist the Appointments Co-ordinator in inducting and welcoming locums to the surgery
    • Ensure the locum packs are maintained and updated
    • Induct and support medical students on placement at the practice

    Patient Services:

    • Ensure that the provision of optimal levels of patient care is the first consideration of the team.
    • Develop the Line Managers to ensure that the teams deliver exacting standards of customer care
    • Facilitate and co-ordinate customer care training at regular intervals

    Complaints Handling:-

    • Act as the practice Complaints Manager - follow the in-house complaints procedure to proactively manage and respond to patient complaints, both verbally and in writing.
    • Review and update the practice complaints policy ensuring that all patient complaints leaflets and in house posters are up to date.
    • Maintain all documentation in relation to patient complaints. Update and review the rolling complaints log.
    • Attend and facilitate quarterly practice complaints meetings.
    • Complete the annual complaints return for NHS England.

    Patient Participation Group (PPG):-

    • Manage the Patient Participation Groups (PPGs), revising membership and co-ordinating meetings as required.
    • Produce agendas and minutes for PPG meetings.
    • Facilitate patient surveys, producing reports on the results and leading on an action plan
    • Drive forward the engagement of the PPG at PCN and Bromley level. Develop the functions of the PPG to best meet the needs of the local demographic.

    Patient Engagement:-

    • Manage all elements of patient comments, suggestions and feedback including reviews left on NHS Choices and Friends & Family.
    • Respond to patient compliments and maintain an active log
    • Responsible for reviewing and updating the practice leaflets as often as required.
    • Responsible for producing, reviewing and updating other patient advice leaflets (such as access to records) as required.
    • Responsible for producing quarterly practice newsletters.
    • Responsible for maintaining and updating the practice websites.
    • Responsible for increasing our social media profile and managing the practice twitter accounts

    Partnership Working

    • Engage fully with the vision of the Beckenham PCN and support the Clinical Directors In their patient engagement strategy
    • Attend Bromley CCG meetings and other relevant organisations on behalf of the Managing Partner when required.

    Health & Safety

    Act as the designated Health & Safety Officer for the practice

    Ensure that the practice and practice staff comply with all Health & Safety legislation and procedures

    Compile and update all policies and procedures in relation to Health & Safety

    Ensure that Health & Safety risk assessments are carried out at appropriate intervals, ensuring that any necessary actions are taken and records are maintained.

    This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be required to undertake all other duties that may be reasonably asked of you.

    Person Specification

    Qualifications

    Essential

    • Educated to A Level or equivalent. Demonstrably operating at this level/ above
    • Excellent level of literacy (English Language GCSE Grade C or equivalent)
    • Evidence of continuing professional development

    Desirable

    • Educated to degree level or equivalent in an appropriate subject
    • Customer care training & certification

    Experience

    Essential

    • Demonstrable people management experience in a customer care environment
    • Proven experience of working under pressure and multitasking
    • Proven experience of facilitating and leading meetings

    Desirable

    • Management experience in a primary healthcare/ GP Practice setting
    • Knowledge of Emis Web clinical system
    • Complaints handling experience including the compilation of written responses

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Elm House Surgery

    Address

    Elm House Surgery

    379 Croydon Road

    Beckenham

    Kent

    BR3 3FD


    Employer's website

    https://elmhousesurgery.com/

    N
    N

    Assistant group Practice Manager

    National Health Service

    Camelford, SW
    3 days ago
    Camelford, SW
    £25k - £30k Per Year
    3 days ago
    £25k - £30k Per Year

    Job Reference: J180-A-21-398210

    Employer:
    Central Advertising - General Practitioners
    Location:
    Camelford
    Salary:
    £25000 - £30000

    This advertisement has been placed by the organisation named in the 'Department' section above.

    Should you require further information regarding this vacancy please contact the organisation direct.


    This role is a group role across the Veor business, but with sole responsibility for the days to day operations of Camelford Surgery.

    The role will require you to manage staff, claiming, working with the local system and stakeholders. There will also be opportunities to support he group practice manager across the wider business.

    Some experience in Practice administration or similar healthcare role would be useful or other suitable experience as a high level administrator or Operations manager. Must be able to manage a team, holding appraisals and experience within HR would be essential. The ideal candidate will be used to working at a high level in a busy healthcare setting, excellent communication skills are a must as well as a good broad understanding of IT systems and infrastructure.

    Veor is one of the leading and most innovative practice groups in the country. We have two locations each set within proud Cornish communities, both within stones throw of the gorgeous Cornish coastline.

    We have a wide range of clinical professionals working at each of our sites working collaboratively to ensure the best possible patient journey.

    In summary this is an excellent role for someone with appropriate management experience ideally within a healthcare setting, the role offers ample training and self development as well as the potential for career progression.


    Salary

    £36.38k - £42.8k Per Year

    Job Type

    Full Time

    Posted

    1 day ago

    Description

    Job Reference: J319-06CM001

    Employer:
    Diaverum UK Ltd
    Location:
    Sidcup
    Salary:
    £36,380 - £42,800 plus allowances

    We have an exciting opportunity in our Sidcup clinic for an experienced manager or deputy who is looking to make the next move in their career and progress to clinic management.

    RESPONISIBILITIES:
    • Full responsibility and accountability for the daily operational and clinical management, in order to meet quality outcomes for medical and financial performance.
    • Facilitation of strategic goals at the clinic level e.g. organic growth and service leadership
    • Accountability for the clinic’s compliance with all Diaverum policies, procedures, guidelines and regulations, ensuring that the clinic is prepared for audit 365 days of the year
    • Continuous improvement activities at the clinic level including the development and promotion of good working relationships between Diaverum and associated organisations
    • Delegation and management are essential for fulfilment of this position
    • Act in professional advisory role to staff providing supervision and guidance, monitoring and evaluating their performance on a continuing basis
    • Undertake necessary performance measures such as audits, reviews and patient/staff surveys to ensure compliance with internal, NMC and healthcare best practice guidelines
    • Ensure all technical equipment are fully maintained and operational and water quality conforms to Renal Association Standards
    • Act as a registered manager with legal responsibility for the day to day activity at the clinic as per CQC requirements.

    REQUIREMENTS:
    • Registered Nurse with full awareness and understanding of NMC code of professional conduct

    • 5 years dialysis experience, advanced renal, Level 5 or equivalent in health and social care

    • 2 years deputy manager experience or above
    • ENB998 or equivalent (teaching/assessing)
    • Experience of managing and leading a team of nurses
    • Awareness and Understanding of NMC code of professional conduct
    • Ability to lead a multi-disciplinary team
    • Have a positive and dynamic approach to providing safe and effective delivery of care
    • Excellent communication skills with fluency in English

    COME GROW WITH US!

    • Full Time- 37.5 hours per week

    • Monday to Saturday, Shiftshours from 06.00 to23.30 (No Nights* or Sunday working)

    • Competitive Salary

    • 27 days annual leave (plus Bank Holidays) increasing with service

    • Life Assurance, Discounted Fitness Membership, Stakeholder Company Pension

    • Relocation allowance *

    • Post subject toReferences, Identification, DBS, OH checks

    * where applicable/dependent on clinic

    Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications

    We may not contact those candidates who have not been shortlisted for interview.