administration assistant jobs

Near ilfracombe, south west
10Jobs Found

10 jobs found for administration assistant jobs Near ilfracombe, south west

N
N

Receptionist/Administrator

National Health Service

Barnstaple, SW
Today
Barnstaple, SW
Today

Receptionist/Administrator

Fremington Medical Centre

The closing date is 05 March 2021

Job overview

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

We are seeking someone with receptionist experience and excellent customer service skills. GP practice experience is desirable but not essential as training will be given.

You will have good organisational, communication and interpersonal skills. Be friendly, patient and calm.

You must have the ability to work as part of a team as well as independently.

You must be able to multi task and work well under pressure and be able to cope in a busy environment.

The hours for the role are as follows:

Mondays - 2.00pm - 8.00pm

Tuesdays - 12.00pm - 6.00pm

Wednesdays - 8.00am - 2.00pm

Fridays - 12.00pm - 6.00pm

About us

Fremington Medical Centre is a GP Practice located in North Devon with 7,400 patients. The Practice has 5 Partners and over 20 members of staff offering patients high quality, safe and effective care from an appropriately resourced and skilled multi-disciplinary team. Our practice operates using a triage system which means our patients are seen by the most appropriate clinician as soon as possible.

Job description

Job responsibilities

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/office manager, dependent on current and evolving practice workload and staffing levels:

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ensure practice records are kept relating to all item of services claims, producing monthly and quarterly reports for the office manager

As requested by the office manager, prepare statistical or data reports

  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Dealing with clinical waste and spillages following Practice procedures
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Maintain, update and monitor computerised registration data base and medical records:

  • Ensure all new registrations are entered onto the clinical system
  • Update the database for all patient change of registration status as notified
  • Ensure all transfers off registration database are effected as and when applicable
  • Monitor accuracy of registration database as required producing any necessary reports as required

Cull and sort patient paper records and letters in preparation for summarising

Review medical records and producing an accurate summary of the patients medical history.

Read code the information into the practice clinical system

  • Audit data collection standards in the practice
  • Monitor progress of notes summarising against practice targets
  • Monitor patient call and recall systems

Filing and retrieving paperwork

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources
  • The postholder will adhere to Practice Policies and Procedures and exhibit the expected behaviours in the Core Competencies at minimum Level 1.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in or carry out audit where appropriate

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Essential

  • Practical experience of working with others
  • Experience of using own initiative
  • Experience of customer service
  • Have strong communication skills, both in person and on the telephone
  • Experience of customer care or dealing with the public in a frontline role
  • Experience of Microsoft Office

Desirable

  • Experience of working within a General Practice Reception environment.
  • Experience of computerised recording systems such as S1.

Qualifications

Essential

  • GCSE in English and Maths.

Desirable

  • Qualified to NVQ Level in Customer Service/Business Administration.
  • Customer Services.
  • Typing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fremington Medical Centre

Address

11-13 Beards Road

Fremington

Barnstaple

Devon

EX31 2PG


Employer's website

https://www.fremington.org/


M
M

Finance Administrative Assistant

Mackin

30+ days ago
30+ days ago
Our client in London is currently seeking a highly experienced and motivated Administrative Assistant.
The position will be a 9 month contract.
The main function of an Administrative Assistant is to provide high-level administrative support by conducting research, handling information requests and performing clerical functions. A typical administrative assistant acts as information and communication manager for an office.
Responsibilities:
- Statement of Work and Professional Services Agreements setup and renewal for Project Installation Reps, Consultants, Surveys etc
- Contract Loading and Signature expediting with partners, legal and NI
- Management Committee Project File Management
- Communications collateral including, PowerPoint Presentations files creation and update and material for internal and external Press Releases
- Sharing of cost data, invoices and budgets with Finance to allow the Project Account's to be updated.
- Creating tasks to generate and update Purchase Requests and Purchase Orders
- Handling invoices by keeping record, submitting to internal approval and payment process, and monitoring payment.
- Identifying any internal issues during invoice handling such as following up on defective or unpaid invoices.
- Keeping billing forecast table and invoicing status.
- Answering queries from vendors about payment status.
- Accessing internal IT systems
- Data verification and update contract system.
- Housekeeping of contract database and update associate system on contract term changes from time to time.
- Expediting invoice payments with NEB and suppliers.
Education/Experience:
• High school diploma or equivalent required.
• Experience working with executives highly preferred.

Benefits:

  • Competitive salary, with great onsite benefits including canteen with all meals, drinks and snacks included.
  • Healthcare contribution and inclusion in company pension scheme
  • Work laptop and phone
  • State of the art modern offices
  • 25 days annual leave (pro-rata) plus paid bank holidays
  • Expanding workforce with potential for career progression for top performers
  • Working with a company that will make your CV stand out.
P
P

Personal Assistant (Sales)

Page Personnel United Kingdom

Rugby, MID
2 days ago
Rugby, MID
2 days ago
Working as Personal Assistant to the Sales Director you will be responsible for:
  • Diary management
  • Typing letters, memos, reports, minutes
  • Preparation of weekly and monthly reports
  • Raise purchase orders and reconcile invoices as required
  • Schedule meetings and calls
  • Establish strong working relationships with other PA's and Administrators across the company
  • Assist in arranging Sales events
  • General document management
  • Compile Sales materials as needed

To be considered as a Personal Assistant you will need:

  • Advanced Excel skills
  • Sales background
  • Experience in a varied PA role
  • To be able to roll your sleeves up and contribute
  • To be forward thinking, and use own initiative

As a Personal Assistant to the Sales Director you will get:

£27,000 - £29,000 per annum

26 days annual leave plus bank holidays

Parking

Hours: 8.30am - 5.00pm Monday - Thursday and 4.30pm finish on a Friday!

As a Personal Assistant you will provide a full range of administrative support and office coordination responsibilities to the Sales Director, Sales Managers and Sales Team. This is an exciting opportunity to utilise your previous PA and Sales experience and work within a busy and vibrant office.

O
O

Executive Assistant to the CRO

Ogury

UK
9 days ago
UK
9 days ago
Founded in 2014, Ogury is the creator of the first marketing engine driven by user choice. Ogury systematically offers users clear choices about their data and digital advertising experience. It respects the choices they make throughout their mobile journey to deliver a more meaningful, relevant experience. Over the last 5 years, we have grown to over 400 employees across 10 countries. Last year we were listed in the Deloitte's #UKFast50 fastest-growing Tech companies of 2019 and secured $50m of investment to drive our international expansion and product development. There has never been a more exciting time to join us! Ogury’s Chief Revenue Officer is looking for an Executive Assistant to assist with task coordination, diary management and day to day administrative tasks. This role requires strong administrative and organisational skills. It’s a great opportunity to join a fast growing, innovative business where your work will make an impact to one of the largest functions in the business.  Ogury is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce
L
L

Salesforce Admin (LTG) UK, REMOTE (13070)

LTG

30+ days ago
30+ days ago

LTG is looking for a Senior Salesforce administrator with a deep understanding of the Salesforce ecosystem to join the group's growing Global Sales and Marketing Operations Team. 

About you

We are seeking the right person to manage our Salesforce platform as well as modernize and optimize our salesforce related tooling. You will lead the planning, design, implementation and oversight of Salesforce initiatives and business processes that will drive sales, client management and organizational effectiveness across our 8+ companies.  As LTG has a robust M&A strategy there will always be new and exciting projects on the horizon. You will be instrumental in partnering with operations and business stakeholders to provide thought leadership for best practices as our company continues to grow. You will enjoy managing projects both independently and cross-functionally with multiple lines of business.

How you will make an impact

  • Own primary management of the group's Salesforce CRM system which consists of 200+ users distributed globally
  • Manage the integration of applications connected to Salesforce.com, including but not limited to Salesforce CPQ, NetSuite, Pardot, Conga, esignature, etc.
  • Streamline and optimize the current Salesforce Implementation by optimizing Flow and converting other system automation
  • Improve data integrity using validation, advanced formulas and other Salesforce Best Practices
  • Implement, maintain and optimize multiple Salesforce Partner Communities
  • Manage our new Salesforce CPQ system product catalog data involving complex product bundles, pricing rules, validation rules, document templates, etc.
  • Contribute to next generation process and system design, architecture, testing, implementation and support operations.
  • Implement & manage a change control process while maintaining the salesforce maintenance and enhancement roadmap
  • Support & engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency. 
  • Own the design, Development, Testing, & Delivery of platform enhancements
  • Support external consulting partners in org migrations as part of LTGs M&A strategy
  • Manage data imports, database de-duping and ongoing cleanup efforts using tools such as DemandTools
  • Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
  • Support the Business Operations team in cross-functional projects and strategic changes to systems and processes, such as system & company mergers, onboarding new companies and strategizing business processes
  • Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes
  • Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications.
  • Be a key contributor as we strategize our system and operation process future to support this ever growing and evolving group of businesses. 

You'll enjoy this role if

  • You love solving problems, all day, every day.
  • You thrive in a fast paced, deadline driven environment
  • You are driven by efficiency and the need to improve everything you see
  • You want to be creative and build solutions with real business impact
  • You are a data centric, out of the box thinker
  • You enjoy collaborating with a great team but are able to work autonomously with minimal direction
  • You can work fast and in a constantly changing environment, while exhibiting extreme attention to detail
  • You look forward to building effective relationships with everyone from business users to executive leadership
  • You have prior knowledge of both SaaS & service business models, as well as B2B Channel Structures
  • You look forward to mentoring new Salesforce Superstars
  • You are a Certified Salesforce Advanced Administrator
  • You are always looking to further your Salesforce Skills and have the certifications and/or badges to prove it!
  • 5+ years' experience as a SFDC administrator

What's in it for you?

LTG offers a generous total rewards benefits package that includes a generous holiday days allowance, company bonus and share save scheme to name a few, not to mention smart and friendly coworkers!


About the company

Learning Technologies Group is a leader in the high-growth workplace learning and talent industry. The Group offers end-to-end learning and talent management solutions ranging from strategic consultancy, through a range of content and platform solutions to analytical insights that enable corporate and government clients to meet their performance objectives.

LTG is listed on the London Stock Exchange Alternative Investment Market (LTG.L) and headquartered in London. The Group has offices in Europe, the United States, Asia-Pacific and South America.

LTG's businesses – LEO Learning, gomo, Eukleia, PRELOADED, Rustici Software, PeopleFluent, Watershed and Affirmity – are at the forefront of innovation and best-practice in the learning technology sector, and have received numerous awards for their exceptional performance. Our portfolio of brands represents the best of breed and they are acknowledged throughout the industry as market leaders.

For more information, visit ltgplc.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

A
A

Accounts Assistant

Artemis Clarke

4 days ago
4 days ago

Job title:          Accounts Assistant

Package:         £20,000 (plus study)

Location:         North Bristol

Reporting to: Senior Accounts Assistant

Job Type:         Full time, Permanent

 

About our Client 

 

Our client is a rapidly growing accountancy practice based in North East Bristol, whose client portfolio comprises growing SMEs across the country ranging from start-ups to much larger groups of companies. 

  

They enjoy a relaxed working environment where everyone is focused on continuing to develop the business through a combination of excellent client service and the application of the latest cloud accounting technology.  

  

Due to their continued success and growth, they are now looking to recruit a part qualified accountant with accountancy practice experience who has ambitions to work in an entrepreneurial environment.   

 

Job Description

 

This is a role for someone who is organised, has great attention to detail and enjoys processing accounting transactions. Study support will be provided should you wish to progress your accountancy career.

 

In your new and varied role, you will:

 

  • Maintain client bookkeeping and records on Xero
  • Look after your client’s bank reconciliations
  • Assist with the processing of payroll and expenses
  • Raise sales invoices and process purchase invoices
  • Prepare month end journals including accruals and prepayments
  • Review client fixed asset registers and deal with depreciation treatment
  • Assist with the preparation of VAT returns, agreeing them with clients and submitting to HMRC using Xero
  • Assist with the preparation of limited company year-end accounts and associated corporation tax returns using TaxCalc
  • Provide advice and assistance to clients on an ad-hoc basis in relation to their companies
  • Assist with client set-up on Xero and Receiptbank

 

The Successful Applicant 

 

You will be an ambitious part qualified accountant, ideally with experience of working in an accountancy practice. 

 

Requirements include: 

 

  • AAT 3 or above 
  • Excellent attention to detail
  • Knowledge of Xero (preferable)
  • Payroll/RTI and CIS experience advantageous 
  • An inquiring analytical mind and ability to work under own initiative  
  • Good communication skills (written and verbal)
  • Planning and time management 
  • Ability to drive to client premises 

 

Artemis Clarke Ltd acts as an employment agency for permanent recruitment. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can also be found on our website. 

T
T

Land and Planning Secretary (maternity cover) - Hook

Taylor Wimpey

Land and Planning Secretary (maternity cover) - Hook, TW
30+ days ago
Land and Planning Secretary (maternity cover) - Hook, TW
30+ days ago

Date added: Tuesday, 08 November 2016
Closing date: Tuesday, 22 November 2016
Regional office:West London
Location: Hook
Job Type: Land
Download:Land and Planning Secretary Mat Cover click here to download

Land and Planning Secretary (Maternity Cover)

The purpose of the role

To deliver efficient, professional secretarial/administration support to the Land and Planning Department.

The Role:

  • Diary/e-mail management for the Land & Planning Director.
  • Typing, copying and distributing correspondence, minutes and reports
  • Arranging internal and external meetings, booking meeting rooms and venues, providing refreshment and arranging hospitality as necessary
  • Recording departmental holiday and sickness records for Land and Planning 
  • Provide administration support to Land and Planning team
  • Responsibility for maintaining filing system
  • Sorting and distributing the department’s post
  • Work with the rest of the administrative team to manage the day to day running of the office  and building
  • To ensure prompt and accurate payment of departmental invoice
  • Establish and maintain good working relationships with consultants , Local Authorities, Partners, concerned residents  and other departments
  • Co-ordinate events and hospitality for external consultants
  • Training co-coordinator for the department
  • Manage customer consent requests
  • Deal with customers regarding incidental land issues 

The Person:

  • Excellent secretarial and IT skills, including Outlook, Word, Excel, PowerPoint and related software applications.
  • Strong administrative and organisational skills, ability to multi task and prioritise workloads.
  • Excellent typing skills
  • Good communication and telephone skills
  • Have a “Can Do” attitude and motivation to work in a team to achieve company goals
  • Flexible and co-operative attitude towards work
  • Friendly, polite and enthusiastic
  • Neat and conscientious in their work
  • Customer focused
  • Capable of working to deadlines and on their own initiative.
  • To have a positive attitude and the ability to work as part of a team.

In order to be successful in this role you must be able to prove eligibility to work in the UK.

The Company:

Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales.

Our vision is to become the UK’s leading residential developer for creating value and delivering quality. We build over 10,000 homes each year, from one-bedroom apartments to six-bedroom houses all across the country.

Our people are passionate about the house building industry and about our customers. Culturally we pride ourselves in having a diverse work force with an opportunity to grow a career in a variety of environments. We look to develop our people in the skills and areas they are most interested in so if you are looking to join a thriving company going through an exciting period then please get in touch.

Sorry

You can no longer apply for this vacancy.

No More Results

Job Type

Full Time

Posted

Today

Description

Receptionist/Administrator

Fremington Medical Centre

The closing date is 05 March 2021

Job overview

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

We are seeking someone with receptionist experience and excellent customer service skills. GP practice experience is desirable but not essential as training will be given.

You will have good organisational, communication and interpersonal skills. Be friendly, patient and calm.

You must have the ability to work as part of a team as well as independently.

You must be able to multi task and work well under pressure and be able to cope in a busy environment.

The hours for the role are as follows:

Mondays - 2.00pm - 8.00pm

Tuesdays - 12.00pm - 6.00pm

Wednesdays - 8.00am - 2.00pm

Fridays - 12.00pm - 6.00pm

About us

Fremington Medical Centre is a GP Practice located in North Devon with 7,400 patients. The Practice has 5 Partners and over 20 members of staff offering patients high quality, safe and effective care from an appropriately resourced and skilled multi-disciplinary team. Our practice operates using a triage system which means our patients are seen by the most appropriate clinician as soon as possible.

Job description

Job responsibilities

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/office manager, dependent on current and evolving practice workload and staffing levels:

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ensure practice records are kept relating to all item of services claims, producing monthly and quarterly reports for the office manager

As requested by the office manager, prepare statistical or data reports

  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Dealing with clinical waste and spillages following Practice procedures
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Maintain, update and monitor computerised registration data base and medical records:

  • Ensure all new registrations are entered onto the clinical system
  • Update the database for all patient change of registration status as notified
  • Ensure all transfers off registration database are effected as and when applicable
  • Monitor accuracy of registration database as required producing any necessary reports as required

Cull and sort patient paper records and letters in preparation for summarising

Review medical records and producing an accurate summary of the patients medical history.

Read code the information into the practice clinical system

  • Audit data collection standards in the practice
  • Monitor progress of notes summarising against practice targets
  • Monitor patient call and recall systems

Filing and retrieving paperwork

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources
  • The postholder will adhere to Practice Policies and Procedures and exhibit the expected behaviours in the Core Competencies at minimum Level 1.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in or carry out audit where appropriate

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Essential

  • Practical experience of working with others
  • Experience of using own initiative
  • Experience of customer service
  • Have strong communication skills, both in person and on the telephone
  • Experience of customer care or dealing with the public in a frontline role
  • Experience of Microsoft Office

Desirable

  • Experience of working within a General Practice Reception environment.
  • Experience of computerised recording systems such as S1.

Qualifications

Essential

  • GCSE in English and Maths.

Desirable

  • Qualified to NVQ Level in Customer Service/Business Administration.
  • Customer Services.
  • Typing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fremington Medical Centre

Address

11-13 Beards Road

Fremington

Barnstaple

Devon

EX31 2PG


Employer's website

https://www.fremington.org/