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15 Jobs Found 

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Corporate Account Handler

The Ardonagh Group

Newcastle Upon Tyne, TT
30+ days ago
Newcastle Upon Tyne, TT
30+ days ago
Purpose of RoleThe role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.Key ResponsibilitiesEnsure the smooth running of assigned portfolio on a day to day basisDevelop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levelsBe the first point of contact for day to day enquiries from clients, providers and other internal and external sourcesIndependently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriateCo-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queriesPrepare template client reports as request by Account ExecutiveResolve any identified discrepancies in provider documentation before sending to clientsPeriodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcingMaintain client records and data in line with Towergate systems and protocolsProvide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.Essential Criteria – must be clearly demonstrated on CVBackground in Customer Service/SalesMinimum of 3 years experience as a Corporate Account Handler. Also EssentialExcellent communication and interpersonal skillsProactive attitude, with the ability to use initiativeExcellent organisational skillsThe ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detailEffective teamworking skillsInfluencing and negotiation skillsOral and written communication skillsCommercial awarenessWillingness to learnResilience, to enable you to deal with problems and constructive criticism Feel free to discuss flexible / varied working patterns at interviewPlease apply online
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Commercial Insurance Account Handler

Cameron Clarke Associates t/a talent-finder

Crook, TT
5 days ago
Crook, TT
5 days ago

Commercial Insurance Account Handler

An exciting position has become available for a full time Commercial Insurance Account Handler to join a friendly team based in County Durham. The successful candidate will earn a competitive salary. The candidate will be full of enthusiasm, drive, ambition, and passion, and have a natural ability to build and maintain strong relationships. This is the right roll for someone who excels developing strategic partnerships with clients, colleagues, and key insurance carriers.

Role Requirements

•Have excellent organisational skills
•Attention to detail
•Motivation and passion for the role
•Ability to work within a team and use own initiative
•Excellent written and verbal communication skills

Role Responsibilities

•Constantly demonstrate a professional approach when communicating with colleagues, customers, and insurers.
•Assess, understand, and establish the customer’s needs to provide adequate cover whilst also explaining other suitable insurance products and benefit packages.
•Ensure that the customer has fully understood all the terms, conditions, and restrictions
•Handle all customer calls in an expert manner, following the principles of the Customer Best Interest Rule and representing the company professionally always.
•Ensure our customers are given correct and relevant information, ensuring their needs are met and allowing them to make an informed decision
•Obtain, clarify and input correct and accurate customer data to minimise errors, amendments, and complaints/cancellations, ensuring a first call resolution approach.
•Process payments and accounts in line with the company financial arrangements and/or third-party providers.
•Maintain quality through adherence of internal policies and procedures and external regulations (such as the FCA) and keep up to date with all changes in the regulatory framework.
•Implement due care and diligence and escalating risks appropriately, especially where activities might affect the integrity of the financial system; for example, suspicions of fraud/money laundering.

Company

Our client based in County Durham is a family business established in 1973. They pride themselves on being a team of hardworking, innovative insurance agents specialising in commercial insurance. They boast a wealth of knowledge and experience looking after both individuals and companies.

Why should you apply?

•To join a fantastic, family run company
•To become part of a hardworking, innovative team
•To showcase your knowledge and skill set

If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Commercial Insurance, Account Handler, Insurance Agents, Broker, Customers, Customer Facing, Accounts, Data, Payments, FCA

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Apprenticeship Service Administrator

CAPITA

Newcastle Upon Tyne, TT
3 days ago
Newcastle Upon Tyne, TT
3 days ago
We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
Delivering excellence as an Apprenticeship Service Administrator at Capita Learning
We currently have an exciting new opportunity for you to join our Apprenticeship team as an Apprenticeship Service Administrator. As the Apprenticeship Service Administrator, you will have responsibility for the administration and maintenance of Capita Learning training provider digital account and support the Digital Account and Levy Controller.
You will be an analytical individual who thrives on the opportunity to review and compound data whilst overseeing the end-to-end Digital Apprenticeship Service process. As the Apprenticeship Service Administrator, you will require an ability to analyse data and ensure learner apprenticeship statuses are accurately reflected in the Apprenticeship Service. You will also work closely with the Client team and directly with clients to advise on apprenticeship levy funding queries.

Job title:

Apprenticeship Service Administrator

Job Description:

Your Apprenticeship

As part of this apprenticeship opportunity, you will study towards your Business Administration Level 3 Standard qualification. Although this is a permanent role, the training element of your apprenticeship will last up to 18 months. This is full time (37.5 hours) position from Monday to Friday with 20% of your time dedicated to training. It’s a fantastic opportunity to gain invaluable work experience and earn while you learn! To find out more about the qualification, click on the link below:

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

What you’ll be doing:

  • Assisting with ongoing administration of the Capita Learning training provider digital account

  • Communicating regularly with employers, clients and operations team

  • Double checking learner funding eligibility

  • Inputting learner data into the Apprenticeship Service

  • Answering client funding queries

  • Keeping up to date with Apprenticeship funding requirements

  • Raising queries with Education & Skills Funding Agency for funding issues where applicable

  • Liaising with internal colleagues throughout Capita Learning to resolve learner and client queries

What we’re looking for:

  • You will enjoy working with data

  • Good attention to detail within an administration or data handling role

  • Have a keen interest in learning about the Apprenticeship funding world

  • Self-motivated and able to work using your own initiative

  • Be open to new ideas and suggest new processes

  • To work well within a team and have a professional manner working with clients

About Capita Learning

Capita Learning is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You’ll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.

What’s in it for you?

  • Paid learning opportunity

  • A competitive basic salary

  • 23 days’ holiday per year (rising to 27) with the opportunity to buy extra leave

  • Work/Life balance – Although this role is based in the Newcastle office, there is the flexibility to split your time between the office and home!

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. To learn more, please contact

Kirsty.Townley@Capita.com

.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices.
Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.
The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location:

Newcastle Upon Tyne - Quadrant West

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Credit Controller, Newcastle Upon Tyne

Frank Recruitment Group

Newcastle upon Tyne, TT
4 days ago
Newcastle upon Tyne, TT
4 days ago

The Frank Recruitment Group is an award winning, multi-brand specialist global recruitment firm, with offices located worldwide including London, Amsterdam, Barcelona, Berlin, San Francisco, New York, Dallas, Philadelphia, Singapore and Melbourne. You will play a key role in a dynamic, fast paced department focusing on the collection of the US business ledger working 12pm-9pm Monday to Thursday and 8.30am-5.00pm on Fridays.
The primary responsibilities of the role will be to ensure accurate debt records, timely collection of outstanding debt and the building of relationships with internal & external customers.
The role
Reporting to the Global Credit Manager, as a Credit Controller, your accountability's will include:
· Handling calls and emails to/from clients with a high level of customer service
· Ensuring invoices are paid on time and queries are resolved
· Working as part of a global team to reach cash collection targets
· Issuing overdue notices, statement runs and legal referral notifications
· Providing weekly updates to management on overdue debt
Skills
· Demonstrate a track record of working within successful collections teams
· Ability to reconcile accounts
· Have strong attention to detail
· Exhibit sound Excel skills
· Have the capacity to identify issues, provide solutions and act proactively
· Have excellent written and verbal communication skills
· Have the ability to work well within a team
This role offers a unique opportunity to expand your skills and join a fast growing, specialist global recruitment firm. To learn more, please apply today.
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Commercial Insurance Account Handler

Cameron Clarke Associates t/a talent-finder

Crook, TT
5 days ago
Crook, TT
5 days ago

Commercial Insurance Account Handler

An exciting position has become available for a full time Commercial Insurance Account Handler to join a friendly team based in County Durham. The successful candidate will earn a competitive salary. The candidate will be full of enthusiasm, drive, ambition, and passion, and have a natural ability to build and maintain strong relationships. This is the right roll for someone who excels developing strategic partnerships with clients, colleagues, and key insurance carriers.

Role Requirements

•Have excellent organisational skills
•Attention to detail
•Motivation and passion for the role
•Ability to work within a team and use own initiative
•Excellent written and verbal communication skills

Role Responsibilities

•Constantly demonstrate a professional approach when communicating with colleagues, customers, and insurers.
•Assess, understand, and establish the customer’s needs to provide adequate cover whilst also explaining other suitable insurance products and benefit packages.
•Ensure that the customer has fully understood all the terms, conditions, and restrictions
•Handle all customer calls in an expert manner, following the principles of the Customer Best Interest Rule and representing the company professionally always.
•Ensure our customers are given correct and relevant information, ensuring their needs are met and allowing them to make an informed decision
•Obtain, clarify and input correct and accurate customer data to minimise errors, amendments, and complaints/cancellations, ensuring a first call resolution approach.
•Process payments and accounts in line with the company financial arrangements and/or third-party providers.
•Maintain quality through adherence of internal policies and procedures and external regulations (such as the FCA) and keep up to date with all changes in the regulatory framework.
•Implement due care and diligence and escalating risks appropriately, especially where activities might affect the integrity of the financial system; for example, suspicions of fraud/money laundering.

Company

Our client based in County Durham is a family business established in 1973. They pride themselves on being a team of hardworking, innovative insurance agents specialising in commercial insurance. They boast a wealth of knowledge and experience looking after both individuals and companies.

Why should you apply?

•To join a fantastic, family run company
•To become part of a hardworking, innovative team
•To showcase your knowledge and skill set

If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Commercial Insurance, Account Handler, Insurance Agents, Broker, Customers, Customer Facing, Accounts, Data, Payments, FCA

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Apprenticeship Service Administrator

CAPITA

Newcastle Upon Tyne, TT
3 days ago
Newcastle Upon Tyne, TT
3 days ago
We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
Delivering excellence as an Apprenticeship Service Administrator at Capita Learning
We currently have an exciting new opportunity for you to join our Apprenticeship team as an Apprenticeship Service Administrator. As the Apprenticeship Service Administrator, you will have responsibility for the administration and maintenance of Capita Learning training provider digital account and support the Digital Account and Levy Controller.
You will be an analytical individual who thrives on the opportunity to review and compound data whilst overseeing the end-to-end Digital Apprenticeship Service process. As the Apprenticeship Service Administrator, you will require an ability to analyse data and ensure learner apprenticeship statuses are accurately reflected in the Apprenticeship Service. You will also work closely with the Client team and directly with clients to advise on apprenticeship levy funding queries.

Job title:

Apprenticeship Service Administrator

Job Description:

Your Apprenticeship

As part of this apprenticeship opportunity, you will study towards your Business Administration Level 3 Standard qualification. Although this is a permanent role, the training element of your apprenticeship will last up to 18 months. This is full time (37.5 hours) position from Monday to Friday with 20% of your time dedicated to training. It’s a fantastic opportunity to gain invaluable work experience and earn while you learn! To find out more about the qualification, click on the link below:

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

What you’ll be doing:

  • Assisting with ongoing administration of the Capita Learning training provider digital account

  • Communicating regularly with employers, clients and operations team

  • Double checking learner funding eligibility

  • Inputting learner data into the Apprenticeship Service

  • Answering client funding queries

  • Keeping up to date with Apprenticeship funding requirements

  • Raising queries with Education & Skills Funding Agency for funding issues where applicable

  • Liaising with internal colleagues throughout Capita Learning to resolve learner and client queries

What we’re looking for:

  • You will enjoy working with data

  • Good attention to detail within an administration or data handling role

  • Have a keen interest in learning about the Apprenticeship funding world

  • Self-motivated and able to work using your own initiative

  • Be open to new ideas and suggest new processes

  • To work well within a team and have a professional manner working with clients

About Capita Learning

Capita Learning is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You’ll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.

What’s in it for you?

  • Paid learning opportunity

  • A competitive basic salary

  • 23 days’ holiday per year (rising to 27) with the opportunity to buy extra leave

  • Work/Life balance – Although this role is based in the Newcastle office, there is the flexibility to split your time between the office and home!

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. To learn more, please contact

Kirsty.Townley@Capita.com

.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices.
Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.
The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location:

Newcastle Upon Tyne - Quadrant West

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Area Sales Manager - North - NE, CA, DL, TS, DH and SR

Crown Lift Trucks Ltd

Newcastle upon Tyne, London
2 days ago
Newcastle upon Tyne, London
2 days ago
Covering the postcodes
NE, CA, DL, TS, DH, SR
About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks.  From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible.  Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

Reporting to the Regional Sales Manager, your key responsibility is the growth of a specific sales region. 

The area already hosts an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base.

We are looking for candidates that come from a Materials Handling background and ideally within the Fork Lift Industry. 

You will play a key role in all stages of the sales process, including initial prospecting, appointment making, customer presentations and demonstrations through to ultimately closing the deal.

The efficient planning and management of the territory is as crucial as your work ethic, drive and enthusiasm.

Offering a Consultative approach, working across all levels from shop floor to board level, you will develop a thorough understanding of each prospect or customer and their operations, looking for opportunity to secure new business, develop further business or provide additional value.

We are looking for an individual who can demonstrate a successful sales track record within the electric warehousing equipment sector or a similar or aligned industry such as pallet racking systems.

We place emphasis on career stability and therefore look for an employment history that demonstrates this.  You will be a self-starter and have a strong work ethic, high energy, drive and determination.

 

Person Specification

Essential Skills:

 

  • Candidate should have a minimum of 5 years Materials Handling sales background ideally within the Fork Lift Industry.
  • Strong new business development skills.
  • Effective account management / development capabilities.
  • Personable – ability to build strong relationships.
  • Strong presentation and customer facing skills (written and verbal presentations, equipment demonstration, price negotiation and objection handling).
  • Commercial acumen (need identification, market awareness, competitor awareness).
  • Solution sales ability.
  • Numerically competent.
  • IT skills (Microsoft Office, email etc.).
  • Excellent organisational skills (specifically territory planning, time management and working to deadline).
  • Ability to absorb client information and communicate features and benefits to customers
Vacancy Details

 

Hours of   Work:

Monday to Friday – 37 hours per week, but may be more to fulfill the job requirements.

Target   Salary:

Highly competitive salary plus excellent commission

Company   Vehicle:

Company car & fuel card; private mileage benefit subject to tax regulations.

Holidays:

25 days holiday.

 

Pension:

Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

  • Company car plus fuel card – private use of company vehicle (subject to tax regulations)
  • Company pension plan.
  • 25 days annual leave plus bank holidays.
  • Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. 
  • Employee assistance programme.
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Vistry Partnerships

Vistry Homes Ltd

Newcastle Upon Tyne, TT
27 days ago
Newcastle Upon Tyne, TT
27 days ago

Vistry Partnerships - Our Story:

 

Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.

As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.

 

In a Nutshell:

 

As our Accounts Payable Clerk you will process and maintain accounts payable records and provide financial administrative support to regional finance teams, ensuring timely, quality financial information is provided and maintained in accordance with group procedures and policies.

 

What we would like from you:

Key Responsibilities -

  • Accurate processing, coding and matching of invoices using a 3 way matching system
  • Liaising with suppliers to resolve invoicing queries in a professional manner, on a timely basis and to comply with statutory requirements
  • Review and approval of applications for payment from subcontractors with the Commercial team
  • GRNI processing and matching to PO’s
  • Liaising with procurement, commercial teams & sales as necessary to resolve issues
  • Ensure all invoices have the appropriate approvals to be passed for payment
  • Supplier statement reconciliations
  • GRNI / Receipt processing
  • Filing / Scanning all invoices and paperwork to ensure appropriate records are kept
  • Handling all post/emails related to invoices and any other associated duties
  • Checking subcontractor payments prior to release for payment
  • Checking VAT/CIS are correctly processed
  • Credit note resolutions
  • Sales ledger receipt processing/allocation including contra entries
  • Processing of completion statements
  • Supporting the finance team as required

Competencies –

  • Experience in a high volume processing environment with good knowledge of end to end accounts payable function, including a 3 way match system
  • Ability to resolve and reconcile issues with limited supervision.
  • Self-motivated and ability to work on own initiative
  • Time management and organizational skills to manage workload
  • Ability to communicate to all stakeholders, both internally and externally
  • Ability to work as part of a wider team
  • IT literate including MS Excel & Outlook
  • Preferably with experience of Construction or House Building industry
  • Preferably knowledge of Coins accounting system

 

The Good Stuff:

 

Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.

Some of our key benefits include…

  • Competitive salary and package
  • 28 days holiday plus the option to buy or sell up to 5 days
  • Private Healthcare
  • Company Contributory Pension Scheme
  • Sharesave scheme
  • Company car, car allowance or travel allowance (role and geographic dependant)
  • Support with a professional membership

 

Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).

With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.

We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.

 

Inclusion and diversity are paramount to us within Vistry Group – we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us  – we will always be happy to help.


Vistry Partnerships
Finance
Permanent - Full Time
2021-1355
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Area Sales Manager - North - NE, CA, DL, TS, DH and SR

Crown Lift Trucks Ltd

Newcastle upon Tyne, England
2 days ago
Newcastle upon Tyne, England
2 days ago
Covering the postcodes
NE, CA, DL, TS, DH, SR
About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks.  From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible.  Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

Reporting to the Regional Sales Manager, your key responsibility is the growth of a specific sales region. 

The area already hosts an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base.

We are looking for candidates that come from a Materials Handling background and ideally within the Fork Lift Industry. 

You will play a key role in all stages of the sales process, including initial prospecting, appointment making, customer presentations and demonstrations through to ultimately closing the deal.

The efficient planning and management of the territory is as crucial as your work ethic, drive and enthusiasm.

Offering a Consultative approach, working across all levels from shop floor to board level, you will develop a thorough understanding of each prospect or customer and their operations, looking for opportunity to secure new business, develop further business or provide additional value.

We are looking for an individual who can demonstrate a successful sales track record within the electric warehousing equipment sector or a similar or aligned industry such as pallet racking systems.

We place emphasis on career stability and therefore look for an employment history that demonstrates this.  You will be a self-starter and have a strong work ethic, high energy, drive and determination.

 

Person Specification

Essential Skills:

 

  • Candidate should have a minimum of 5 years Materials Handling sales background ideally within the Fork Lift Industry.
  • Strong new business development skills.
  • Effective account management / development capabilities.
  • Personable – ability to build strong relationships.
  • Strong presentation and customer facing skills (written and verbal presentations, equipment demonstration, price negotiation and objection handling).
  • Commercial acumen (need identification, market awareness, competitor awareness).
  • Solution sales ability.
  • Numerically competent.
  • IT skills (Microsoft Office, email etc.).
  • Excellent organisational skills (specifically territory planning, time management and working to deadline).
  • Ability to absorb client information and communicate features and benefits to customers
Vacancy Details

 

Hours of   Work:

Monday to Friday – 37 hours per week, but may be more to fulfill the job requirements.

Target   Salary:

Highly competitive salary plus excellent commission

Company   Vehicle:

Company car & fuel card; private mileage benefit subject to tax regulations.

Holidays:

25 days holiday.

 

Pension:

Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

  • Company car plus fuel card – private use of company vehicle (subject to tax regulations)
  • Company pension plan.
  • 25 days annual leave plus bank holidays.
  • Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. 
  • Employee assistance programme.
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Customer Success Manager - Sage People

Sage

newcastle
25 days ago
newcastle
25 days ago
Customer Success Manager - Sage People
Advert:
People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!
Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
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Job Description:
The Sage People Customers for Life team’s sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses and drive value based on our customers’ self-defined goals. This new Customer Success Manager role will be responsible for driving our light touch customer success model; being responsible for bringing the best ideas, innovations, and capabilities to a portfolio of customers, providing technical expertise coupled with a deep understanding of how customer’s implement the solution allowing you to provide best practice advise: Thus ensuring overall adoption and driving greater business value and satisfaction. As a Customer Success Manager, you will develop an understanding of their business requirements and goals, and how they are using Sage People. Your primary goal is to ensure that Sage People customers achieve their desired outcome and renew their subscription.
#LI-SW1
Key Responsibilities:
•Contribute to internal projects and large change initiatives to improve operational efficiency, quality and consistency.
•Participate and collaborate on internal and customer thought leadership, knowledge sharing and enablement sessions and digital content.
•Increase and maintain customer NPS scores, and nurture into customer reference program
•Manage inbound customer requests, liaising with other teams where relevant.
•Engage with customers through defined calls to action and 1:m value-based sessions
•Serve as the “voice of the customer” to product management, ensuring product roadmap reflects customer need. Communicate product roadmap to customers
•Handle overall responsibility for managing the customer relationship with Sage People’s SMB customer base.
•Closely collaborate the other CfL teams respect to helping resolve queries, actions and escalations.
•Develop and maintain customer advocacy and adoption plans, charting a path to the customer’s desired outcome with Sage People, leveraging comprehensive understanding of SP's products and platform to provide relevant adoption and technical recommendations on solutions and enhancements aligned to customers’ business needs
•Ensure customer engagement with newsletters, webinars, and events
•Negotiate and secure renewals, identify and assess renewal risks for customers’ license subscriptions and collaborate with internal teams to ameliorate
•Facilitate customer handovers from Implementation to Support Skills, know-how and experience:
Must have:
•The ability and desire to work autonomously in a challenging, high energy environment, taking ownership and accountability.
•Proactive solution oriented problem-solving skills.
•Proven track record in turning red accounts around through technical proficiency and partnership with customer stakeholders
•Advanced knowledge of the Sage People andSalesforce.complatform.
•Advanced understanding of HR and Recruitment related business processes
•Excellent customer facing skills comfortable in running executive system review meetings, engaging with C-level sponsors
•Patience and tenacity in handling customer demands
•Strong writing, PowerPoint, and communication skills and grammatical proficiency, including the ability to chair meetings or host webinars
•Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management)
Preferred:
•2 to 3 years of experience working in customer success/professional services or senior support roles
•Commercial experience
•Strong knowledge of Sage People solution (preferred)
Function:
Customer Success and Services
Country:
United Kingdom
Office Location
Reading;Manchester;Newcastle

Posted

30+ days ago

Description

Purpose of RoleThe role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.Key ResponsibilitiesEnsure the smooth running of assigned portfolio on a day to day basisDevelop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levelsBe the first point of contact for day to day enquiries from clients, providers and other internal and external sourcesIndependently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriateCo-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queriesPrepare template client reports as request by Account ExecutiveResolve any identified discrepancies in provider documentation before sending to clientsPeriodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcingMaintain client records and data in line with Towergate systems and protocolsProvide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.Essential Criteria – must be clearly demonstrated on CVBackground in Customer Service/SalesMinimum of 3 years experience as a Corporate Account Handler. Also EssentialExcellent communication and interpersonal skillsProactive attitude, with the ability to use initiativeExcellent organisational skillsThe ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detailEffective teamworking skillsInfluencing and negotiation skillsOral and written communication skillsCommercial awarenessWillingness to learnResilience, to enable you to deal with problems and constructive criticism Feel free to discuss flexible / varied working patterns at interviewPlease apply online
Source: The Ardonagh Group