account handler jobs

Near cardiff, wales
11Jobs Found

11 jobs found for account handler jobs Near cardiff, wales

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Patient Care Administrator/Receptionist

National Health Service

Cardiff, WA
2 days ago
Cardiff, WA
2 days ago

Patient Care Administrator/Receptionist

Westway Surgery

The closing date is 15 March 2021

Job overview

We require a Patient Care Administrator for 16 hours per week, to join our busy friendly Practice serving 8000 patients withfive GP Partners. We are looking for an enthusiastic, flexible team player with excellent communication skills and the ability to work under pressure. We offer generous terms and conditions and training opportunities. The successful candidate will perform all general administrative and care navigation tasks.

Main duties of the job

To work as part of a combined team to ensure the smooth running of the practice. To present a calm, friendly and professional image to all patients and visitors to the practice. To ensure all administrative and reception duties are performed effectively to the required standard, meeting the objectives of the practice. Responsible for undertaking a wide range of administrative duties on behalf of the Doctors. To maintain a high level of strict confidentiality on matters relating to the practice and its patients at all times in line with the Data Protection and GDPR Acts. You must be able to use your own judgement, be resourceful and able to work under pressure. You must have excellent communication skills. You must be reliable and flexible.

About us

Westway Surgery Practice ethos: We aim to work with patients, other healthcare staff and community providers to provide safe, evidence based and patient-centred primary care, based on clinical need. This is underpinned by a commitment to fairness to each other, to our staff and to our patients. The practice should be financially secure and sustainable in order to provide security for our partners, staff and patients, rather than maximising profit. We aim to be a place where people want to come and work, where they feel valued and able to contribute.

Holiday entitlement: 23 days increasing annually to a maximum of 29 days plus bank holidays

NHS pension scheme

Tess.raybould@wales.nhs.uk

Closing Date: Monday 9th November 2020 at 23:59

For an informal discussion please e mail:

Tess.raybould@wales.nhs.uk

Job description

Job responsibilities

General Duties

Have a good knowledge and understanding of our repeat prescription procedures and be able to advise patients accordingly.

Registering new and temporary patients, including the data entry of any relevant information.

Process and action appropriately death notifications.

Action tasks set by clinicians via the clinical systems and email.

Action all incoming and outgoing faxes and any emails received in to the practices generic email accounts.

Open and distribute practice post as instructed and process any outgoing mail as needed.

Scanning of patient related documentation and attaching scanned documents to patients healthcare records, this includes mail received electronically via WCCG.

To receive incoming and initiate outgoing telephone calls dealing with all queries as they arise in a timely manner.

Administrator Duties

Ensure that repeat prescription requests from patients, nursing homes and pharmacies are done accurately and efficiently following our protocols.

To provide an efficient audio, copy typing and word processing service for all GPs as required. This includes typing of letters, reports, patient referrals and minutes, using Lexacom and WCCG.

Deal with requests for information e.g SARS, copies of medical records, insurance, solicitors, DVLA, Jobcentre forms including the receipt of fees for such reports.

Process all completed medical reports / forms including attaching invoices and ensuring payment is going to the correct person etc.

Deal with GP Links including the amendment and deduction of patients records, GP to GP incoming records, online prescriptions and allocating out of hours reports and test results.

Process our internal electronic workflow system and deal with any queries as they arise.

Read coding medical data and inputting confidential information into clinical system and computerised medical record of patient.

Carry out system searches and complete audits as required.

Manage all administrative queries as necessary

Reception Duties

Answering incoming phone calls, dealing with the patient requests appropriately or transferring them to other team members as required.

Greet all patients and visitors to the practice in a polite and friendly manner, signing them in and directing them as needed.

Process requests for appointments of all types, including telephone advice and house calls and book appointments in line with our practice policies, utilising the practice systems.

Signpost/recommend and refer patients to the correct services.

Initiate contact with external agencies as requested e.g. referrals to district nurses.

Monitor the practice appointment system, keeping any patients waiting updated if doctors are running late etc.

Monitor the wellbeing of patients in the waiting room, including being able to recognise anyone that may require more urgent attention and bring them to the attention of the relevant clinician.

Take messages as needed for all other staff members, passing them on using the appropriate messaging tool and ensuring message is received accordingly.

Receive deliveries from third parties ensuring that relevant staff members are advised promptly, stock is put away and stored correctly and any relevant paperwork is passed to the appropriate person.

Ensure all appropriate paperwork/forms are completed and readily available for the smooth running of clinics.

Handle and give out any paperwork to patients as needed including registration forms and change of address forms, ensuring that all paperwork is completed correctly and passed to the relevant people for processing.

Process all DNA letters in accordance with our practice protocols.

Process our internal electronic workflow system and deal with any queries as they arise.

Advise patients of any relevant charges for private services, including handling of monies received and issuing receipts.

Access patient tests results, ensuring protocols are followed when giving out results.

Complete opening and closing procedures in accordance with the duty rota, including diverting telephones to out of hours when required, following our protocols.

Order and monitor stationary/medical supplies, including ensuring there is enough stock in each of the consulting rooms.

Other Duties

Leave desks/areas tidy at the end of each day.

Maintain the Health and Safety of all staff, patients and visitors.

Ensure confidentiality at all times.

Ensure that the building is secure at all times.

Comply and familiarise yourself with the Practices policies and procedures.

Ensure all telephone calls are answered promptly in line with our practice protocols and current care standards.

Carry out any other duties as reasonably requested by the Doctors, Practice Manager, Deputy Practice Manager, office Manager or Reception Manager.

To provide cover for members of the team during periods of sickness and annual leave.

Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent level

Desirable

  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care
  • AMSPAR Receptionists Qualification

Skills & Personal Qualities

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours

Desirable

  • EMIS / Vision user skills
  • Understanding of clinical coding

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative/care navigation/receptionist duties
  • Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Surgery

Address

1 Wilson Road

Ely

Cardiff

CF5 4LJ


Employer's website

https://westway.gpsurgery.net/

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Communications, Engagement and Involvement Administrator

National Health Service

Cardiff, WA
1 day ago
Cardiff, WA
1 day ago

Job Reference: 070-AC030-0321

Employer:
Powys Teaching Health Board
Department:
Public Involvement
Location:
Cardiff
Salary:
per annum

Powys is cited as being a wonderful place to live and work. It is a rural health setting where you can personally and professionally grow and patients are truly at the heart of care provision. If you are an ambitious professional in search of job satisfaction that others can only dream about, prepare for a very pleasant surprise as Powys is the place to be. We are looking for staff who have energy, enthusiasm, commitment and drive and who are patient-centred. Whatever your career aspirations, we are committed to supporting and developing you.

Powys Teaching Health Board is responsible for meeting the health and wellbeing needs of the population of Powys. As a rural health board we have around 133,000 people living across an area that is a quarter of the land mass of Wales. Powys is the largest county in Wales with Snowdonia to the North and the Brecon Beacons to the South, the spectacular scenery is something to behold. Working in partnership, we commission and provide award-winning hospital, community, mental health and learning disability services, so our portfolio is varied and diverse. We are proud to offer patients an unrivalled level of care, not to mention a wide range of careers for professionals who want to make a real difference. If working for Powys Teaching Health Board is something that is of interest, we may have an opportunity just for you!

Did you know – Powys Teaching Health Board accepts applications to retire and return from within the NHS in Wales. If you would like to know more, please contact the Powys Teaching Health Board Resourcing team on 01874 712580 or e-mail Powysresourcing@wales.nhs.uk

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


An exciting position is available in the the Health and Care Research Wales Support and Delivery Communications, Engagement & Involvement team for an Administrator . Currently staff are working from home although the main office base is in Cardiff . The post holder provide comprehensive administrative support to the team and will be key in facilitating the efficient administration and delivery of the team functions on a day to day basis.
The post holder will provide secretariat support to organisation-wide Support
Centre groups. This will involve arranging and organising appointments,
meetings, training and events, and preparing and handling correspondence for
the team.
The Communications, Engagement and Involvement Administrator will be the
first point of contact for a wide range of stakeholders in Wales and the UK in
relation to public involvement and engagement. Duties will also include data
input; contacts database management and support for preparation of reports
and presentations.
As part of the Administration Team, the post holder will also provide cross
cover administrative support to other functions and services within the Support
Centre as required, as well as provide project support for project and service
development activities.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details / informal visits contact:

Felicity Waters

Head of Communications, Engagement and Involvement

Felicity.waters@wales.nhs.uk

02920230457



To find out more about working for Powys Teaching Health Board please visit our Web site 'working for us' page, where you will find staff testimonials, benefits, information about the health board and our values framework.

Where we receive a high volume of applications for a post, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible to avoid disappointment.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).

These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII).

If you are successfully appointed, by completing the application form you authorise the Health Board to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

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Health and Safety Advisor

National Health Service

St Cadocs Hospital, WA
3 days ago
St Cadocs Hospital, WA
£31.365k - £37.89k Per Year
3 days ago
£31.365k - £37.89k Per Year

Job Reference: 040-AC102-0321

Employer:
Aneurin Bevan University Health Board
Department:
Health and Safety
Location:
St Cadocs Hospital, Newport
Salary:
£31,365 - £37,890 per annum

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process


We are seeking a committed, dynamic and enthusiastic Health and Safety Advisor to join the Corporate Health and Safety Department.
The post holder will be responsible for development and implementation of Health and Safety Management Systems and training programmes within the Health Board to meet legislative requirements, including local & national standards and guidelines. This will include involvement in the creation and implementation of a comprehensive strategy and policy framework for all areas within the Health Board to ensure the upholding of workplace safety and health of patients, staff and visitors.
The post holder will be required to work closely with colleagues and senior managers across Aneurin Bevan University Hospital, as well external stakeholders, and take a lead role in the management and mitigation of risk in relation to Health and Safety; including Manual Handling, Fire and Violence and Aggression/Security.
The post holder will hold a supervisory role within the Health and Safety Team providing support, advice and supervision to the Health, Safety and Fire Co-ordinators to ensure the efficient completion of work tasks against set Key Performance Indicators (KPIs) and objectives under the Health Board’s health and safety priority improvement plan.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 15th March 2021

For further details / informal visits contact:

Rhys Fulthorpe - Health and Safety Team Manager

rhys.fulthorpe@wales.nhs.uk

07583 081474



Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website.

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353

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Account Handler

The Ardonagh Group

Cardiff, WA
6 days ago
Cardiff, WA
6 days ago

Purpose of Role

The role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

  • Ensure the smooth running of assigned portfolio on a day to day basis
  • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
  • Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
  • Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
  • Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
  • Prepare template client reports as request by Account Executive
  • Resolve any identified discrepancies in provider documentation before sending to clients
  • Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing
  • Maintain client records and data in line with Towergate systems and protocols
  • Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.

Essential Criteria – must be clearly demonstrated on CV

  • Background in Insurance - Either at an Insurer or Broker
  • Background in Customer Service/Sales

Also Essential

  • Excellent communication and interpersonal skills
  • Proactive attitude, with the ability to use initiative
  • Excellent organisational skills
  • The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
  • Effective teamworking skills
  • Influencing and negotiation skills
  • Oral and written communication skills
  • Commercial awareness
  • Willingness to learn
  • Resilience, to enable you to deal with problems and constructive criticism

Please apply online

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Warehouse Operative - Nights

Tesco

Magor, WA
1 day ago
Magor, WA
1 day ago

Shift pattern

DaysFrom timeTo time
Sun22:00:0006:00:00
Mon22:00:0006:00:00
Tue22:00:0006:00:00
Thu22:00:0006:00:00
Fri22:00:0006:00:00

As a Warehouse Operative in our DC, your role will play a huge part in making sure our stores get what they need so our customers can have what they want, when they want it.

You’ll get the chance to work in a part of our business that is exciting, diverse and ever-growing.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

Shift Pattern: Various Shifts Available

 


  • Having a key role in supporting our store colleagues by making sure orders are assembled correctly
  • Picking and manually handling stock
  • Maintaining a clear and tidy warehouse and ensure any potential hazards are dealt with safely, quickly and efficiently.
  • Making sure stock is received, stored, packed and transported according to the highest standards
  • Taking responsibility for your own and others safety whilst at work
  • Using tools provided and training material provided efficiently
  • Using your Mechanical Handling Equipment efficiently
  • Working both independently and as part of a team

  • To have passion about delivering great customer service.
  • Energy to enjoy the buzz of working in a demanding yet rewarding environment.
  • A driven and keen attitude to learn new skills as well as thriving whilst working in a supportive team.
  • Reliability and punctuality.
  • The ability to adapt to working in a fast-paced ever-evolving environment.
  • Be happy to go that extra mile.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

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Ward Clerk

National Health Service

Kewstoke, SW
6 days ago
Kewstoke, SW
£17.597k - £17.597k Per Year
6 days ago
£17.597k - £17.597k Per Year

Job Reference: J103-A-21-25479

Employer:
Cygnet Health Care
Department:
Cygnet Kewstoke
Location:
Kewstoke
Salary:
£17.597 per annum

Ward Clerk

Cygnet Health Care have been providing a national network of high quality specialist mental health services for more than 30 years.

With us, you’ll work in a vibrant, supportive culture tailored to help you thrive.

As Ward Clerk, you’ll help ensure the smooth & safe management of our patient care on the ward.

And you can progress your career in a caring setting that makes a real impact on people’s lives.

It’s challenging, satisfying work.

So if you’re passionate about what you do, we want to hear from you!

----------------------------------------------------------------------------------------------------------------------------

You will be;

  • Assisting the wards to generate & complete relevant forms following Ward Round meetings where necessary (e.g. Notice to Accounts / S17 Leave forms / Pre Leave Assessment Forms).
  • Helping to ensure the wards are compliant with various clinical dashboards (e.g. advising when care plans are due for review).
  • Ensuring paperwork is submitted so the patient database is kept up to date.
  • Assist with the collection of required data to meet corporate requirements.
  • Attending Ward Rounds, taking minutes, editing and issuing the reports.
  • Maintain effective filing systems and decant service user notes in line with Medical Records policy and procedure.
  • Liaise internally regarding ward round meetings as required.
  • Liaise with external agencies, referrers, other professionals and relatives.
  • Attend and take minutes at meetings as requested.
  • Record all enquiries using appropriate documentation and ensure action is taken where necessary.
  • Provide cover in the Reception area for breaks, leave etc. to include handling the hospital switchboard efficiently and carrying out other duties in this area as requested.
  • Ensure confidentiality and security of patient related data at all times.


You are...

  • Experienced in administration in a fast-paced hospital environment
  • Organised, diligent and can strictly adhere to processes & procedures
  • Knowledgeable of mental health & patient confidentiality issues
  • Skilled at inputting, pulling & analysing data using Microsoft Excel
  • Proficient in Microsoft Word, PowerPoint, etc
  • An excellent verbal & written communicator with strong interpersonal skills
  • Able to swiftly solve problems & work under pressure without compromising quality

Why Cygnet? We’ll offer you…

  • Strong career progression opportunities
  • Expert supervision & support
  • Employee referral scheme
  • Pension scheme
  • “Cycle to work” scheme & employee discount saving

This is a full-time role but we also have a part time role availalbe.
Please note: successful candidates will be required to undergo an enhanced DBS check.
If you are interested in applying for the role please click below to apply.


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Branch Manager

Alliance Automotive UK Limited

Cardiff, WA
19 days ago
Cardiff, WA
19 days ago

Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in France, Germany and the UK. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates.

THE POSITION

We have vacancy for a Branch Manager to join our busy team. The ideal candidate will be currently working in the motor industry either as a Branch Manager or an experienced parts person in a Motor Factor looking for progression.

We are offering a competitive salary and ideally, the successful candidate should have previous experience working within a similar background.

Responsibilities:

  • Achieve branch sales, margin and targets.
  • To ensure a first-class service to all our customers.
  • To drive the branch team focusing on great customer service and communication.
  • To drive the branch team to achieve sales and Promotional targets.
  • Manage and control branch and running costs.
  • Manage stock control, including stock taking and adjustments.
  • Manage cash handling and control of specific customer accounts.
  • Support the organisation’s senior management in implementing and maintaining policies and procedures.
  • Communication to your team, key aims and objectives.
  • Responsibility for the daily running of all aspects of the branch.
  • Responsibility for maintaining health and safety within your depot.
  • You must be self-driven and enjoy working as a team to achieve results.
  • Knowledge of the local areas and customer base would be a desired. (but not essential).

Essential requirements;

The successful candidate must be able to demonstrate the ability to manage and maintain existing and new customer accounts, drive a team and the business forward, focusing on branch sales and targets.

Position details;

Salary Competitive / Negotiable (Depending on experience)

Job Type

Full Time

Posted

2 days ago

Description

Patient Care Administrator/Receptionist

Westway Surgery

The closing date is 15 March 2021

Job overview

We require a Patient Care Administrator for 16 hours per week, to join our busy friendly Practice serving 8000 patients withfive GP Partners. We are looking for an enthusiastic, flexible team player with excellent communication skills and the ability to work under pressure. We offer generous terms and conditions and training opportunities. The successful candidate will perform all general administrative and care navigation tasks.

Main duties of the job

To work as part of a combined team to ensure the smooth running of the practice. To present a calm, friendly and professional image to all patients and visitors to the practice. To ensure all administrative and reception duties are performed effectively to the required standard, meeting the objectives of the practice. Responsible for undertaking a wide range of administrative duties on behalf of the Doctors. To maintain a high level of strict confidentiality on matters relating to the practice and its patients at all times in line with the Data Protection and GDPR Acts. You must be able to use your own judgement, be resourceful and able to work under pressure. You must have excellent communication skills. You must be reliable and flexible.

About us

Westway Surgery Practice ethos: We aim to work with patients, other healthcare staff and community providers to provide safe, evidence based and patient-centred primary care, based on clinical need. This is underpinned by a commitment to fairness to each other, to our staff and to our patients. The practice should be financially secure and sustainable in order to provide security for our partners, staff and patients, rather than maximising profit. We aim to be a place where people want to come and work, where they feel valued and able to contribute.

Holiday entitlement: 23 days increasing annually to a maximum of 29 days plus bank holidays

NHS pension scheme

Tess.raybould@wales.nhs.uk

Closing Date: Monday 9th November 2020 at 23:59

For an informal discussion please e mail:

Tess.raybould@wales.nhs.uk

Job description

Job responsibilities

General Duties

Have a good knowledge and understanding of our repeat prescription procedures and be able to advise patients accordingly.

Registering new and temporary patients, including the data entry of any relevant information.

Process and action appropriately death notifications.

Action tasks set by clinicians via the clinical systems and email.

Action all incoming and outgoing faxes and any emails received in to the practices generic email accounts.

Open and distribute practice post as instructed and process any outgoing mail as needed.

Scanning of patient related documentation and attaching scanned documents to patients healthcare records, this includes mail received electronically via WCCG.

To receive incoming and initiate outgoing telephone calls dealing with all queries as they arise in a timely manner.

Administrator Duties

Ensure that repeat prescription requests from patients, nursing homes and pharmacies are done accurately and efficiently following our protocols.

To provide an efficient audio, copy typing and word processing service for all GPs as required. This includes typing of letters, reports, patient referrals and minutes, using Lexacom and WCCG.

Deal with requests for information e.g SARS, copies of medical records, insurance, solicitors, DVLA, Jobcentre forms including the receipt of fees for such reports.

Process all completed medical reports / forms including attaching invoices and ensuring payment is going to the correct person etc.

Deal with GP Links including the amendment and deduction of patients records, GP to GP incoming records, online prescriptions and allocating out of hours reports and test results.

Process our internal electronic workflow system and deal with any queries as they arise.

Read coding medical data and inputting confidential information into clinical system and computerised medical record of patient.

Carry out system searches and complete audits as required.

Manage all administrative queries as necessary

Reception Duties

Answering incoming phone calls, dealing with the patient requests appropriately or transferring them to other team members as required.

Greet all patients and visitors to the practice in a polite and friendly manner, signing them in and directing them as needed.

Process requests for appointments of all types, including telephone advice and house calls and book appointments in line with our practice policies, utilising the practice systems.

Signpost/recommend and refer patients to the correct services.

Initiate contact with external agencies as requested e.g. referrals to district nurses.

Monitor the practice appointment system, keeping any patients waiting updated if doctors are running late etc.

Monitor the wellbeing of patients in the waiting room, including being able to recognise anyone that may require more urgent attention and bring them to the attention of the relevant clinician.

Take messages as needed for all other staff members, passing them on using the appropriate messaging tool and ensuring message is received accordingly.

Receive deliveries from third parties ensuring that relevant staff members are advised promptly, stock is put away and stored correctly and any relevant paperwork is passed to the appropriate person.

Ensure all appropriate paperwork/forms are completed and readily available for the smooth running of clinics.

Handle and give out any paperwork to patients as needed including registration forms and change of address forms, ensuring that all paperwork is completed correctly and passed to the relevant people for processing.

Process all DNA letters in accordance with our practice protocols.

Process our internal electronic workflow system and deal with any queries as they arise.

Advise patients of any relevant charges for private services, including handling of monies received and issuing receipts.

Access patient tests results, ensuring protocols are followed when giving out results.

Complete opening and closing procedures in accordance with the duty rota, including diverting telephones to out of hours when required, following our protocols.

Order and monitor stationary/medical supplies, including ensuring there is enough stock in each of the consulting rooms.

Other Duties

Leave desks/areas tidy at the end of each day.

Maintain the Health and Safety of all staff, patients and visitors.

Ensure confidentiality at all times.

Ensure that the building is secure at all times.

Comply and familiarise yourself with the Practices policies and procedures.

Ensure all telephone calls are answered promptly in line with our practice protocols and current care standards.

Carry out any other duties as reasonably requested by the Doctors, Practice Manager, Deputy Practice Manager, office Manager or Reception Manager.

To provide cover for members of the team during periods of sickness and annual leave.

Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent level

Desirable

  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care
  • AMSPAR Receptionists Qualification

Skills & Personal Qualities

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours

Desirable

  • EMIS / Vision user skills
  • Understanding of clinical coding

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative/care navigation/receptionist duties
  • Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Surgery

Address

1 Wilson Road

Ely

Cardiff

CF5 4LJ


Employer's website

https://westway.gpsurgery.net/