Job Description

Jonathan Mark Garden Design is London's leading landscape garden design company, installing and designing high end bespoke gardens. Winner of multiple awards ( Hampton Court and Grand Designs )

We are looking for a Manager to join our friendly small team. We believe in working hard but also having fun through the day.

You will have a wide range of duties -

Manage installations

• Order materials

• manage teams
• quote for extra's
• Site visits
• Recruitment
• Project report

Candidate to have –

• A good telephone manner
• Experience managing landscape installations

• Quick thinking and ability to problem solve
• Be able to find your way through excel, word, outlook etc
• Be very computer savy

We look forward to hearing from you.

Job Type: Full-time

Salary: £35,000.00-£50,000.00 per year

Grade: H

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

• Head: Being Results Orientated &  Leveraging Strengths
• Heart: Providing Purpose & Having and Creating Trust
• Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

The Contact Centre Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for DHL Express customers in either B2B or B2C environment.

The role will lead a large multi-functional Contact Centre (in a matrix structure) where the working environment is designed for teams to predominately operate virtually with limited presence at a designated Contact Centre location and where customer interactions are multi channeled (offline and online) with the strategic direction on digital capability.

The Contact Centre Director is the champion of Customer Service and is responsible for creating a culture that will help grow and shape the future of DHL express by empowering and developing teams to deliver and embed best in class performance, successfully adapting and moving forward company goals and initiatives with commitment to go above and beyond to increase customer satisfaction, loyalty, retention along with driving sales through service.

The role is responsible for using customer insight and analytics to identify business improvements and present these to the Board/Senior Stakeholder Peers to influence future innovation of service delivery and increase customer satisfaction so that the business continuously optimizes and improves the overall happiness and experience of DHL’s customers leading to business growth.

• To provide the business with expert advice and guidance on all complex customer service matters that are within the responsibilities of this role.
• To be the Customer Development “champion” providing data insight and recommending business solutions and initiatives to the UK Board, VP of Customer Services, Senior Stakeholders across functional areas e.g. Between sales and operations function to steer future direction and decision making to aid customer retention, future service delivery, revenue development and improvement.
• Maintaining knowledge of overall DHL Network and commercial drivers to ensure Customer Service initiatives and approach are aligned
• Leading a large team where the working environment is performed remotely.
• Driving technology enhancements and keeping pace with digital capability so that DHL continues to develop the digital landscape and shape forward thinking service improvements that customers expect.

Safety and Security

• Adhere to country laws/regulations and company procedures/  standards in regard to Safety and Security
• Adhere to customs / import / export procedures as applicable
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
• There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Our Promise to You - Benefits

• Competitive salary
• Eligibility to participate in performance related bonus schemes
• Generous holiday entitlement increasing with years completed service
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay
• Generous company sick pay
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
• Discounted Health Assessments
• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion
• Company car or allowance and health care

Your Profile - Skillsets and Attributes

• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (working knowledge)
• Confidence to independently strategically lead, coach and develop a senior operational management team to enhance performance by setting clear accountable performance measures and manage complex people issues
• Proven ability to deliver outstanding levels of service and process improvement, inspiring and developing others to do the same
• Strong inter-personal and networking skills with the ability to establish effective, productive working relationships
• Ability to motivate and communicate with others at all levels
• Comfortable building influential relationships and persuading at all levels and able to use these relationships to deliver service improvements and solve customer issues

What’s Next?

• Apply now and upload your CV online.
• If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
• Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

Jonathan Mark Garden Design is London's leading landscape garden design company, installing and designing high end bespoke gardens. Winner of multiple awards ( Hampton Court and Grand Designs )

We are looking for a Manager to join our friendly small team. We believe in working hard but also having fun through the day.

You will have a wide range of duties -

Manage installations

• Order materials

• manage teams
• quote for extra's
• Site visits
• Recruitment
• Project report

Candidate to have –

• A good telephone manner
• Experience managing landscape installations

• Quick thinking and ability to problem solve
• Be able to find your way through excel, word, outlook etc
• Be very computer savy

We look forward to hearing from you.

Experienced Gardener wanted to join a fast growing privately owned gardening buisness in Bromley.

You need to be an excellent all-round general gardener and be able to carry out and supervise the following activities: Lawn moving, weeding, pruning, shrub bed & hedge maintenance, litter clearance, leaf clearance, block cleaning (primarily dusting and hoovering).

You will work to a high standard and have a sense of pride in your work and show good attention to detail.

Reporting to the management team, you will be responsible for all general maintenance
and upkeep duties required to ensure a safe and attractive environment for residents and staff.

You will make sure that all our customer’s gardens and grounds are beautifully presented and immaculately
looked after, sharing your love of outdoor spaces with residents and visitors.

Responsibilities that form part of this role will include:

• Timely and efficient delivery of services ensuring all works are completed to the required standards
• Provide accurate updates on works completion and time taken or required for each job
• Quality control and site inspections
• Responsibility for all company property including vehicle, phone, keys, equipment, machinery & company uniform
• Ensure compliance checks are carried out on vehicles, equipment & machinery as required
• Gardening duties: weeding, pruning, planting, lawn mowing, hedge cutting
• Any ad-hoc duties as assigned

Key skills and behaviours:

• Take pride in your work
• Excellent communication skills
• Highly motivated and reliable
• The ability to demonstrate initiative & good organisational skills
• A 'Can do' attitude
• The ability to accurately follow instructions
• The willingness to maintain and ensure Quality Control and Responsibility that all scheduled work

has been completed to highest possible standard before leaving site.

Individual Requirements:

• A minimum of 3-years' experience in commercial grounds maintenance (essential)
• Prepared to work additional hours as and when required to meet operational needs of the business (overtime is paid)
• A full UK Driving (essential)
• Self-motivation and the ability to use own initiative
• Team-player
• Willingness

You will show good initiative with existing clients' gardens and be open to seeking out new clients

Salary Package:

Annual salary equivalent to £25,000 - 28,000

20 days holiday allowance per year (plus 8-days Bank Holiday)

Workplace pension scheme

Career progression prospects

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Job title: Transformation Consultant
Location: Remote working (UK wide)
Starting salary £40,000 with continual salary review (working towards £60,000 once established) + Pension + Bonus + Wellbeing package + additional benefits 

SyncOrg develops and delivers consultancy services that empower IT reseller organizations to rapidly redefine their place in an ever-changing market. Typically, our work in the Cloud and SaaS space ranges from rapid business assessment, accelerated roadmap to delivery, operational change and strategic planning. Our projects are at enterprise level where we aim to develop a pragmatic strategy and approach to developing Cloud and SaaS capabilities and to maximising the business benefits of our client’s transformation

Reporting to the Head of Projects and Consulting, the Transformation Consultant will lead the delivery of Cloud and SaaS business transformation programmes. You will establish yourself as a trusted advisor to the client, engaging and consulting with their team, assessing their capabilities and building a transformation plan to address their requirements. Thereafter, you will hand-over to one of our Transformation project managers for end-to-end delivery of the agreed business improvement and growth plan.

We are looking for professionals coming from any consultative environment or management role – if you have an analytical nature with the ability to solve business challenges, we want to hear from you.

Transformation Consultant key responsibilities include:

• Client preparation, readiness assessment and engagement
• Workshop facilitation
• Strategy & solution development
• Report preparation, review, and publication
• Transformation planning

Our ideal Transformation Consultant will have:

• Proven experience within a professional management or consultative role
• Previous experience with C-level facilitation and business case development
• Technical aptitude and a high degree of self-motivation
• Strong communication, presentation, and business writing skills

To really impress us, you might also have experience of delivering business transformation, cloud computing or IT business change projects and broad knowledge of major Cloud vendors and services. Any additional languages would also be desirable. 

To be considered for the role of Transformation Consultant submit your application today!

About the Company

SyncOrg are business transformation & partner enablement specialists. We are experts in developing Cloud partners through our unique cloud practice development services.

Shift pattern

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you

• Picking customers online orders accurately so they receive the products they requested
• Delivering department routines
• Handling products with care to maintain quality
• Championing the reduction of food waste
• Following company policies and adhering to health and safety guidelines
• Being knowledgeable about the products and services in my store and helping customers by giving great natural service

• Great time management to ensure items are picked on time and ready to be delivered to the customer
• A passion for delivering great service, greeting customers with a smile and serving them with pride
• To take the initiative and make decisions that are right for our customers
• Work well within a team and communicate effectively and openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, properly presented ready to be a brand ambassador

• Manage a variety of orders to make sure the business supplies customer orders efficiently and within the agreed SLA's.
• Work closely with the Department Manager to organise resolution of any production disruption and implement corrective actions accordingly.
• Increase improvements in the demand planning process which will include system solutions.
• Make sure that purchase orders are confirmed with the suppliers within the agreed time frame.
• Assist other areas of the business (including the M.D. and Directors) in ad-hoc resource planning initiatives.

• Previous experience within Purchasing or Order Fulfilment.
• Excellent communication skills both written and verbal.
• A strong team player with the ability to work collaboratively.
• Organised, detail oriented, methodical and with strong analytical skills.
• Customer-focused and adaptable in a fast moving, manufacturing environment with frequent priority/demand changes.
• Excellent IT skills, ideally with a good understanding of factory software.

Ongoing training and career progression

Competitive salary

Parking on site

Gym membership

This is an extremely varied role which would suit a highly organised and processed driven individual who enjoys managing operations efficiently from start to finish. You will be required to deal with a variety of duties including resolve issues which can cause any disruption to the production process and will need to implement effective solutions within purchasing.

Role Overview
Here at Dobbies Garden Centres, we are looking for an experienced and passionate Pets Department Manager. 

Reporting to the General Store Manager, you will be responsible for the Pet department within the store.

You will be passionate about delivering exceptional customer service through your pet knowledge and expertise.

You should be an inspirational coach with experience of managing and leading a team of people within a similar retail environment along with the ability to analyse and interpret data to enable you to make sound commercial decisions.

As a member of the senior management team you will also have duty manager responsibilities including key holder duties.

About You
You will need to be a strong leader with proven experience of leading large teams within customer facing environments.  You have the ability to meet and exceed targets, drive sales and create a great experience for your people and customers alike.  You will have passion and enthusiasm for the brand coupled with great commercial awareness.  You will be able to understand the diverse nature of our complex business and be able to use your experience to think on your feet.

Previous garden centre experience would be an advantage.

What we offer
We offer a generous annual leave entitlement (pro rata for part-time colleagues), a company contributed pension scheme and fantastic staff discount.  Full company training will also be provided to ensure you are confident to succeed in this role. 

About Dobbies
For 150 years, the Dobbies name has stood for quality. During this time we've been proud to provide the very best products and expert advice to gardeners throughout the UK.

Today Dobbies is UK's largest Garden Centre retailer with stores across Scotland, England and Northern Ireland. Naturally, we have one of the biggest and best ranges of quality plants and gardening equipment around.  You don't have to be an avid gardener to enjoy Dobbies because, as well as having everything to make your garden grow, we have everything you need to simply relax and enjoy your garden – and much more.

Do you think you've got what it takes to grow your career with Dobbies?  Are you passionate about putting customers first?  Do you thrive on being part of a successful team that consistently delivers, flourishing in a busy, fast-paced environment?  If you answered yes then we want to hear from you.  Click apply now to submit your application.