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24518 Jobs Found 

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Receptionist

National Health Service

Hayes, London
1 day ago
Hayes, London
1 day ago

Receptionist

North Hyde Practice

The closing date is 19 March 2021

Job overview

We are looking for an enthusiastic, motivated person to join our team at North Hyde Practice. Applicants should be confident, caring and enjoy working with the public.

Receive, assist and direct patients in accessing the appropriate service or healthcare in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You should have excellent organisation and communication skills as well as good IT skills and familiar to EMIS web but not necessary. The position requires undertaking training and continual development.

Main duties of the job

Personal Qualities we look for :

Flexible

Hardworking

Good Communication Skills

Good Customer Care Skills

Team Player

Manage workload and time efficient

IT skills Windows, Email

Awareness of Data Security

Maintain patient confidentiality at all times.

Maintain professional behaviour.

Adhere to all Practice Protocols and Staff Handbook.

Polite and respectful.

About us

We are a friendly practice with a list size of 4200 patients.

Currently our team consists of, 2 Partners, Practice Manager, 1 Practice Nurse, 1 HCA (Health Care Assistant), 2 Receptionists and 3 regular GP locums.

We are a very well balanced team who support each other. We treat each other with dignity and respect and equality. The atmosphere is second to none. All staff feel appreciated and have worked very hard through these difficult times.

Job description

Job responsibilities

Job Description for Receptionist

Job Summary

-Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients.

- To carry out all duties in an accurate and meticulous manner and in accordance with the Data Protection Act.

Principle Responsibilities

Customer Care:

  • Greet and receive patients or visitors promptly and courteously.
  • Answer the telephone promptly with Good morning/Good afternoon North Hyde Practice. How can I help you?
  • Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
  • Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
  • Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
  • Avoid negative jargon.
  • Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
  • Offer on the day appointment with any clinician for urgent patient needs, unwell child or unwell adult.
  • To assist with checking in of patients on arrival for appointment if unable to access self check in system.
  • To check with clinician if patient more than 15 minutes late or rebook appointment.
  • Deal with aggressive or awkward patients in a calm and professional manner.
  • Record adverse patient interactions in Incident book and inform Practice Manager.
  • Seek help from colleague or Practice Manager if patient is abusive or threatening.
  • Greet and welcome visitors and ask to sign Visitor Book.
  • Record message for clinician (GP or Nurse) in their message book with patients name and contact details, date and name of receptionist taking the message. Avoid giving a specific time frame of when clinician will return the call.
  • Record request for visit on Appointments timetable with reason for visit. Any visit requests after 1pm needs to be discussed with Duty GP before accepting.

Administrative:

  • When relevant inform patient of private medical fees (refer to practice policy).
  • Issue a receipt to patient for any money taken over the counter and record in invoice/receipt book.
  • Filing of all scanned correspondence as per protocol.
  • Shredding of scanned correspondence as per protocol.
  • Booking patient transport requests for hospital appointments.
  • Photocopy or faxing correspondence where appropriate.
  • All incoming correspondence received by reception to be placed into scanning tray.
  • Providing patient copies of tests results with checking patient details to ensure patient confidentiality maintained.
  • Support clinician when requested to chase test results or clinical correspondence.
  • Change of patient address requires proof from patient with a copy made before being able to amend patient contact details on system. Copy goes to Administrator/Senior Receptionist for action.
  • Change of name requires proof from patient with a copy made for scanning into patient notes before being able to amend patient notes.

Prescriptions:

  • Printing repeat prescription requests within 48hrs as per practice protocol.
  • Prescriptions may be requested in writing, by fax or online from the practice website.
  • Telephone prescription requests only accepted for housebound patients for repeat items otherwise to be managed as a patient query for Duty GP to action.
  • Acute item requests or de novo requests to be given to duty GP and dealt with as prescription query. Receptionist not authorised to print.
  • Outpatient prescription requests to be photocopied and original placed in scanning tray. Photocopied version to be kept in prescription basket to be actioned by Duty GP.
  • Reminder letters to be issued to patient with relevant code inserted in patient notes for overdue medication reviews.
  • District Nurse prescription requests or other external health professional request needs to be faxed to the surgery and not accepted over the phone. Faxed request to be photocopied with original placed in scanning tray and copy in prescription basket to be actioned by duty GP.

Registrations:

  • Reception to assist with new registrations as per practice protocol.
  • Proof of identity and proof of address and residing in practice boundary or within Harrow Borough as per protocol required.
  • New patients not to be turned away but to be welcomed and relevant information provided.
  • New Patient registration pack to be given to patient includes health questionnaire, practice leaflet and practice newsletter.
  • Newly registered patient health check appointment with HCA to be booked unless declined by patient.

Reception:

  • Opening of premises and deactivate alarm and getting surgery ready to receive patients in the morning.
  • Restore telephone services at opening times and after lunchtime.
  • Divert telephone services to answering system or OOH at 1pm and at closing time.
  • Reception and waiting room area to be kept tidy at all times.
  • Security check and lock up of premises at end of evening surgery. Ensure lights and computers switched off. Activate alarm if last to leave premises.

Data Collection/Recalls:

  • Record or check patient up to date telephone contact detail opportunistically with each contact with the patient.
  • Assist with Smear recalls in ringing patients and booking appointments with Nurse or Dr Tanvir
  • Assist with child immunisation recall for appointments with Nurse.
  • Assist with data collection such as smoking status when requested by the practice.
  • Activate reminders to patient of their appointments via EMIS Web NHS texting service.

Additional Role

1. Holiday/Sickness Leave cover of Reception Team Colleagues.

2. Participate in Extended hours cover of Reception.

3. Make tea/coffee for clinicians or visitors when required.

4. Any other reasonable task required.

Personal Qualities Flexible

Hardworking

Good Communication Skills

Good Customer Care Skills

Team Player

Manage workload and time efficient

IT skills Windows, Email

Awareness of Data Security

Role of Conduct: Maintain patient confidentiality at all times.

Maintain professional behaviour.

Adhere to all Practice Protocols and Staff Handbook.

Polite and respectful.

Essential Training: Basic Life Support training provided by the GP Surgery.

Awareness of Child Protection issues.

Education/Professional

Development: Participate with in-house staff annual appraisals.

Participate in any mandatory or additional training.

Participate in Practice Development Plan.

Attend the Practice Staff Meetings and contribute to Practice

Development.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Qualified to NVQ level 2 in Health and Social Care

Desirable

  • N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Hyde Practice

Address

167 North Hyde Road

Hayes

Middlesex

UB3 4NS


Employer's website

https://www.northhydepractice.nhs.uk/

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Group Business & Legal Affairs Manager

GREEN DOOR PICTURES LIMITED

London, London
1 day ago
London, London
1 day ago

Job title: Group Business & Legal Affairs Manager
Location: Central London
Salary: Competitive Salary & Benefits   

Have you been looking for an opportunity to join an exciting media company encompassing a number of businesses, from production, music, to fashion and, lifestyle? If so, read on because your search is now over!

A fantastic opportunity has arisen for a dynamic Group Business & Legal Affairs Manager to play a key part in our company’s evolving strategy utilizing your varied media contract experience encompassing areas such as TV and Film development, production, talent, broadcasters and financiers, IP rights and ancillary rights exploitation, and much more.

You will need to be very hands-on in this standalone role, from managing relationships and negotiating contract agreements, to providing expert advice to the senior management across a diverse range of businesses. This is a very busy and demanding role, requiring the ability to prioritise and respond quickly to requirements while maintaining the highest standards of professional advice.

This is the perfect opportunity for the successful candidate to make a real contribution to our company.

Group Business & Legal Affairs Manager Responsibilities:

  • Responsible for the entire range of all legal and business matters, advising on the full breadth of the Group’s output and helping support the development of the business strategy within broadcast / media / technology / music / lifestyle, and philanthropy.
  • Leverage your negotiation abilities while interacting with agents, managers, production companies, and external lawyers etc.
  • Manage the process from start to execution; from structuring, negotiation, drafting contracts, through to coordinating, executing, and finalising agreements, reflecting the best possible terms for the Group, timely and efficiently.
  • Review existing contracts and agreements, identifying terms, rights, ownership and restrictions, ensuring all deals comply with the Group’s requirements.
  • Advise, support, and clarify contractual deal terms, copyright and IP-related queries and issues, commercial, e-commerce and provide expert advice for course of actions.
  • Provide ongoing risk analysis.
  • Create a centralised database and manage the administrative process to the full execution of agreements and maintain contract files and historical documentation relating to each.

Group Business & Legal Affairs Manager Essential Skills & Experience:

  • A commercially astute qualified lawyer with previous PQE in-house experience (part qualified with significant experience may be considered) gained in a media company, production company, broadcaster, indie record label, law company dealing with media related contracts or similar environment.
  • Experience in contract law, licensing, rights, distribution, and intellectual property rights.
  • A good understanding of the film or television landscape and music royalties (PRS and Mechanical rights) is desirable.
  • Thorough knowledge of the current commercial deal-making market, contractual key terms and conditions for production, co-production, acquisition deals, talent deals etc.
  • Have sophisticated and succinct drafting skills and handling and documenting complex arrangements.
  • Proven track record of successfully negotiating, drafting and concluding commercial contracts in particular: underlying rights agreements; production, financing and distribution agreements (including co-production and production services agreements); key on-screen talent agreements; and commissioning agreements in addition to artist, master use and synchronisation license, music producer, and music publishing agreements.
  • Ability to leverage your negotiation abilities while interacting with agents, managers, production companies, and external lawyers etc.
  • Have exceptional project management, organisational, research, financial and analytical skills.
  • Be experienced in setting up and maintaining business processes and systems. 


If you’re interested in our Group Business & Legal Affairs Manager, don’t hesitate and APPLY NOW!

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Contracts Support Co-ordinator

TFA Interior Projects Limited

Uxbridge, London
1 day ago
Uxbridge, London
1 day ago

TFA are a successful and forward looking company in the busy and fast moving office fitout market based in Uxbridge, Middlesex.  We are trade sub-contractors to some of the most professional and prestigious management contractors in this sector and are seen as one of the top three companies in our field of raised access flooring. Our strength is our on-site delivery and installation service.  The quality of service and response is key to our continued growth, and this Contracts Support Co-ordinator role will be key in maintaining this reputation.

This role will provide valuable support to the Contracts Team. Persons with relevant experience will be considered and this is an opportunity to assist in the continued development of the organisation. This is a busy role with varied responsibilities, so no two days will be the same.  A person with high levels of productivity, enthusiasm, drive and commitment is more important than experience or qualifications.  Persons with relevant experience will be considered and this is an opportunity to assist in the continued development of the organisation.

Key responsibilities:

  • Assist the Contract Team on all aspect of contract documentation relating to our projects
  • Carry out project related tasks Including:
    • Day to day liaison with Contracts Team, Contractors, Floorlayers etc
    • Support the Contract Teams with the day to day Projects administration following the company processes and procedures, site documentation, delivery information, drawings etc
    • Assist in compiling progress reports of the works
    • Keep accurate and auditable records
    • Liaise with Quantity Surveyor in measuring drawings and estimates
    • Input and manage incoming documents on data management systems to ensure accurate records of the project documents.
    • Collate project related documentation

Experience and knowledge:

  • 3+ years working in similar role in construction environment 
  • Excellent attention to detail
  • Excellent communication skills – written and verbal 
  • Proficient in Microsoft Office, including Word and Excel
  • Ability to work with limited supervision and to manage own workload
  • Be highly organised, have strong attention to detail and be comfortable working in a fast paced environment.
  • Degree qualified is preferable although relevant experience would be considered
  • Have previous work experience from within the construction industry
  • Experience of using Conject or Aconex would be advantageous although not essential
  • Have excellent written and communication skills.
  • Keen eye for detail with exceptional organisational skills
  • Demonstrated ability to follow tasks through to completion
  • Work under pressure and to tight deadlines
  • Good telephone manner and communication skills
  • Be a self motivated, customer focused, passionate candidate who wants to add value.

 

 

 

 

 

If you are interested please apply with your CV to Lyn.smith@tfa.cc or to TFA Interior Projects Ltd, Affinity Point, 8 Arundel Road, Uxbridge, Middlesex, UB8 2RR.

TFA is proud to be an equal opportunity employer that wants to build a welcoming and diverse working environment. All qualified applicants will be considered for employment without regard to ethnic background, race, religion, sex, gender identity or expression, sexual orientation, disability, age, or any other non-merit based or legally protected grounds.

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Basement Sump and Pump Maintenance Technician

Timberwise UK Ltd

Rickmansworth, HC
5 days ago
Rickmansworth, HC
5 days ago

Basement Sump and Pump Maintenance Engineer(Multi-skilled) required for London and the South East region of England

 

Due to expansion we are looking to increase our team in London and theSouth Eastregion of England. We are looking for a multi-skilled basement pump service engineer to cover these areas.  You will be required to drive into London and throughout the region to carry out the pump servicing.

 

Benefits include:

  • Company van
  • All PPE and tools supplied
  • Access to support and training
  • Monthly bonus
  • Company pension
  • Health Cash Plan
  • Family Company
  • Loyalty Awards
  • Great Team Spirit

 

As a Basement Sump and Pump Maintenance Engineeryour role will include:-

 

  • Servicing, cleaning and checking basement pumping stations within properties (domestic and commercial) 
  • Undertaking a planned maintenance programme usually on a 6 month or annual basis
  • Installing replacement pumps as required including associated pipework
  • Checking electrical connections are safe

 

Previous experience of similar work essential.  Electrical qualifications (18th Edition, Testing and Inspection) a benefit.

 

As a Basement Sump and Pump Maintenance Engineeryou will be:-

 

  • A Team Player
  • Self-starter, with ability to work alone
  • High attention to detail and always able to deliver high quality
  • Methodical and organised
  • Good communicator and customer facing
  • Able to plan own work and have a good level of IT
  • Enthusiastic and motivated
  • Field based

Training will be provided.  Electrical qualifications would be useful/beneficial but they are not essential.  Also useful but not essential is knowledge of below ground waterproofing.

A van will be supplied and hours of work are 8.00 a.m. to 5.00 p.m. Monday to Friday with occasional out of hours work for which extra payment will be made.


Pay rate is commensurate with skill level and previous experience.

The Basement Sump and Pump Company is part of Timberwise UK Ltd,one of the UK’s largest privately owned damp proofing and remedial treatment companies, specialising in damp and timber treatment, waterproofing and structural repairs. 

 

Apply Now!

 

If you are wanting a new challenge and have the will and desire to succeed, we would be interested in hearing from you.  

Apply now with your CV and covering letter to hrm@timberwise.co.uk

 

www.basementsumpandpump.co.uk  

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Junior Event & Social Media Manager

Festival of The Dead

London, London
1 day ago
London, London
1 day ago

Job Title: Junior Event & Social Media Manager
Location: London, UK
Salary: Competitive
Experience: 1-3 years
Reports to: Managing Director
About the company
Festival of The Dead delivers the biggest Halloween events in the world. We are an international events and live music company that specialises in creating unique and industry leading experiences across Europe and beyond. We have a diverse portfolio of events including international festivals, live tours & conventions, all focused around dark and alternative subculture.
As well as our live events division, Festival of The Dead also has a thriving digital community of fans, artists, influencers and content creators which reaches a global audience of upwards of 50 million people each month.
About the role
The successful candidate will work across the entirety of the business to grow its event and social media presence. The main responsibilities will be working with a team to plan and run live events and festivals across the world, working closely on digital and social media strategy as well as working to drive sales and brand growth. 

Two days are rarely the same, one day you could be researching potential event ideas and locations and the next, meeting with influencers for an upcoming social media campaign.

This position will require occasional weekend work when running events and international travel.
A successful candidate will have...
An understanding of the delivery of a range of events
A strong understanding of social media (Facebook, Insta, TikTok, and Twitter)
A proven ability to juggle multiple projects and priorities
A proven ability to work under pressure and to deadlines
Fast and accurate data entry and research skills
Great people skills
RequiredExperience

1+ year in an events assistant/management role
1+ years sales/marketing experience
Experience working in a fast-paced, rapidly evolving environment
Computer literate and a good knowledge of Excel/Google Sheets

Bonus Experience
Experience in digital advertising
Content creation skills
Interest in gothic/dark culture
Interest in live music and festivals
Writing blogs/articles

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Barista/All rounder

CB

Rickmansworth, HC
6 days ago
Rickmansworth, HC
£9.5 - £10.5 Per Hour
6 days ago
£9.5 - £10.5 Per Hour

We are looking for experienced barista (minimum one year)/all rounder to join our small trendy cafe . We offer flexible working hours with possibility to start immediately and are looking for team member with strong focus costumer service and great quality.

Will be responsible for making specialty coffees, making  freshly prepared sandwiches , juices , smoothies, crepes , working with cash register, restocking and cleaning the store .

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Multi-Skilled Technician

Timberwise UK Ltd

Slough, HC
2 days ago
Slough, HC
2 days ago

Multi-Skilled Technician required for Slough and West London

Due to our growing business we are looking to increase our team in the South East region.  We are looking to recruit a multi-skilled technician to work in Sloughand surrounding areas.  Travel into the Greater London area will be required.

Applicants will need to be multi-skilled.

Benefits include:

  • Company van
  • All PPE and tools supplied
  • Access to support and industry training
  • Monthly bonus
  • Company Pension
  • Health Care Cash Plan
  • Family Company
  • Happy Birthday Holiday
  • Loyalty Awards
  • Great Team Spirit

As a Multi-Skilled Technician, your role will include:-

  • Safely remove plaster
  • Apply render backing coats and skim finish
  • Replace flooring timbers and skirting boards
  • 1st fix joinery
  • Install Damp Proof Courses
  • Basement and Structural Waterproofing
  • Application of internal waterproofing dry lining systems
  • Dry rot and woodworm treatment

As a Multi-Skilled Technician, you will be:-

  • A Team Player
  • Self-starter
  • Good Communicator
  • Able to plan own work
  • Enthusiastic and motivated
  • CSCS card holder
  • NVQ Level 2

Experience of working in the Preservation Industry would be an advantage but full training will be provided.

Personal Qualities

 

We need someone to join and support our team who is proactive, customer focussed, approachable and with a can do attitude. At Timberwise we look for a balance of skills and experience but just as important to us are your values and behaviours.  The right attitude is crucial.  We look for people who:

 

  • Are honest and trustworthy
  • Are driven to consistently exceed expectations
  • Take ownership of tasks and see things through
  • Meet deadlines and be results driven
  • Go the extra mile
  • Respect and value others

 

A van will be supplied and hours of work are 8.00 a.m. to 5.00 p.m. Monday to Friday with occasional out of hours and weekend work, for which overtime is paid.

This is a full time, permanent post for the right applicant.

Pay rate is commensurate with skill level and previous experience.

Want to join a Winning Team?  Apply today!

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Site Manager

BUTTAR CONSTRUCTION LTD

HOUNSLOW, London
5 days ago
HOUNSLOW, London
£35k Per Year
5 days ago
£35k Per Year

Description

Buttar Construction Ltd , require an experienced Site Manager to join our construction team. Your focus will be to deliver the highest quality homes on time and on budget.

Qualifications / Experience

The successful candidates must have previous PLC house building experience and will have certificates in SMSTS, First Aid and CSCS. You will be capable of managing a team with the minimum of supervision and set high standards of quality, customer service and Health and Safety.

Skills

The successful candidates will possess excellent communication skills and have the confidence to liaise at senior management level and have the ability to manage and motivate staff and take pride in the job. You will have a good knowledge of the industry and current construction techniques and also have a good understanding of Building Regulations, NHBC standards and Health and Safety Legislation.

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Graduate Online Buying Assistant – Inventory Control

RecruitmentRevolution.com

Watford, HC
3 days ago
Watford, HC
£21.372k - £28.912k Per Year
3 days ago
£21.372k - £28.912k Per Year

Ready to kick-start your buying career with a global retailer with revenues of over $100 Billion? Heads-up – you will need strong mathematics skills due to working with lots of data.

Role Info:

Graduate Online Buying Assistant – Inventory Control
Watford
£21,372 – £28,912 depending on experience
Plus Excellent Benefits Package

What you'll be doing as an Graduate Online Buying Assistant:

+ Acquire all assets for the web page, including images, video and content
+ Set up items for the website including copy writing and placement of the item
+ Enter and updates computer records and reports for buying staff
+ Review department inventory reports and tracks item replenishment and purchase orders
+ Send and track vendor contracts, and advertisement agreements
+ Communicate with regional offices, vendors and members to relate and gather required information

Tasks and Responsibilities:

+ Set up item and vendor records by keying information in to the computer. Update item and vendor records for changes such as price, terms, descriptions, addresses. Key in figures for weekly department recap
+ Daily review of the department inventory reports. These include the open order report, shipment report, catalogue management system, item on site set up report, out of stock report, low stock, zero or negative item sales, late shipment and supplier turn report
+ Responsible for acquiring all assets for web page; images, content, video, and setting up web page for accuracy, copywriting, sending web page to supplier for approval and turning into operations for propagation.
+ Assist Buyer and Assistant Buyer in merchandising projects as needed. In addition assists in other areas of the department and other departments of the company as required.
+ Daily web site reviews and maintenance to correct errors, feature image changes, freight changes, item page changes to keep the site fresh and accurate.
+ Responsible for reviewing & maintaining inventory
+ Setting up and utilising forecast sheets on key items to ensure sufficient stock levels are maintained and that new orders for stock are placed on time
+ Checking pricing vs the market on new items selected by the buyer and on items already listed to ensure we offer the best value to our members

About You:

+ 2nd level education / University graduate preferred
+ Strong computer skills
+ Strong mathematics
+ Excellent copywriting and strong English skills are essential
+ good verbal communication

Benefits on completion of 90 days probation:

+ Executive membership for staff and 3 others
+ £20,000 Life Insurance
+ Pension Plan
+ Employee assistance programme
+ Optical benefit after 1 year employment
+ Dental benefit after 2 years employment
+ 20 days annual holidays

Interested? Apply here for a fast-track path to the hiring manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

 

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Therapy Technical Instructor

National Health Service

Hillingdon, London
2 days ago
Hillingdon, London
£25.676k - £27.941k Per Year
2 days ago
£25.676k - £27.941k Per Year

Job Reference: 333-G-HC-0866

Employer:
Central and North West London NHS Foundation Trust
Department:
Adult Rehabilitation (Physical Health)
Location:
Hillingdon, Hillingdon
Salary:
£25,676 - £27,941 per annum inc HCAS

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing intiatives for staff.

Become part of our team. We care for you as much as you care for others.


Community Adult Rehabilitation Service is looking for an enthusiastic and motivated therapy technical instructor to join our team. Our team has been a finalist for Innovation Team of 2018 for trust's Goodall division and also a finalist for HSJ Patient Safety award 2019. The main role is to assess and prescribe simple mobility aids and to provide rehabilitation programmes for patients in the patients’ place of residence especially for patient’s who have had a fall or are at risk of falling. This post would be an exciting opportunity for all rehab/therapy assistants who are looking to further develop their skills and expertise in the area of physical health. The post holder must have very good communication skills and be able to work as team player.

There is a strong multi-professional team focus to patient care and you will be supported by experienced senior clinicians and a team leader. Our community services are broad and diverse so we actively support staff with accessing opportunities to work in a variety of the specialisms and team we provide. Continuing professional development is actively provided via clinical supervision, Personal Development Reviews and in-service training. Trust also has extensive in house training programme.

As the position will require you to visit various locations throughout our supported area, it is essential that candidates hold a driver’s license and have use of a car for business purposes.

The post holder will be expected to take part in seven day working.

For further details / informal visits contact:

NamePavandeep Chana

Job titleSenior Physiotherapist

Email addresspavandeep.chana@nhs.net



CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Job Type

Full Time

Posted

1 day ago

Description

Receptionist

North Hyde Practice

The closing date is 19 March 2021

Job overview

We are looking for an enthusiastic, motivated person to join our team at North Hyde Practice. Applicants should be confident, caring and enjoy working with the public.

Receive, assist and direct patients in accessing the appropriate service or healthcare in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You should have excellent organisation and communication skills as well as good IT skills and familiar to EMIS web but not necessary. The position requires undertaking training and continual development.

Main duties of the job

Personal Qualities we look for :

Flexible

Hardworking

Good Communication Skills

Good Customer Care Skills

Team Player

Manage workload and time efficient

IT skills Windows, Email

Awareness of Data Security

Maintain patient confidentiality at all times.

Maintain professional behaviour.

Adhere to all Practice Protocols and Staff Handbook.

Polite and respectful.

About us

We are a friendly practice with a list size of 4200 patients.

Currently our team consists of, 2 Partners, Practice Manager, 1 Practice Nurse, 1 HCA (Health Care Assistant), 2 Receptionists and 3 regular GP locums.

We are a very well balanced team who support each other. We treat each other with dignity and respect and equality. The atmosphere is second to none. All staff feel appreciated and have worked very hard through these difficult times.

Job description

Job responsibilities

Job Description for Receptionist

Job Summary

-Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients.

- To carry out all duties in an accurate and meticulous manner and in accordance with the Data Protection Act.

Principle Responsibilities

Customer Care:

  • Greet and receive patients or visitors promptly and courteously.
  • Answer the telephone promptly with Good morning/Good afternoon North Hyde Practice. How can I help you?
  • Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
  • Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
  • Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
  • Avoid negative jargon.
  • Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
  • Offer on the day appointment with any clinician for urgent patient needs, unwell child or unwell adult.
  • To assist with checking in of patients on arrival for appointment if unable to access self check in system.
  • To check with clinician if patient more than 15 minutes late or rebook appointment.
  • Deal with aggressive or awkward patients in a calm and professional manner.
  • Record adverse patient interactions in Incident book and inform Practice Manager.
  • Seek help from colleague or Practice Manager if patient is abusive or threatening.
  • Greet and welcome visitors and ask to sign Visitor Book.
  • Record message for clinician (GP or Nurse) in their message book with patients name and contact details, date and name of receptionist taking the message. Avoid giving a specific time frame of when clinician will return the call.
  • Record request for visit on Appointments timetable with reason for visit. Any visit requests after 1pm needs to be discussed with Duty GP before accepting.

Administrative:

  • When relevant inform patient of private medical fees (refer to practice policy).
  • Issue a receipt to patient for any money taken over the counter and record in invoice/receipt book.
  • Filing of all scanned correspondence as per protocol.
  • Shredding of scanned correspondence as per protocol.
  • Booking patient transport requests for hospital appointments.
  • Photocopy or faxing correspondence where appropriate.
  • All incoming correspondence received by reception to be placed into scanning tray.
  • Providing patient copies of tests results with checking patient details to ensure patient confidentiality maintained.
  • Support clinician when requested to chase test results or clinical correspondence.
  • Change of patient address requires proof from patient with a copy made before being able to amend patient contact details on system. Copy goes to Administrator/Senior Receptionist for action.
  • Change of name requires proof from patient with a copy made for scanning into patient notes before being able to amend patient notes.

Prescriptions:

  • Printing repeat prescription requests within 48hrs as per practice protocol.
  • Prescriptions may be requested in writing, by fax or online from the practice website.
  • Telephone prescription requests only accepted for housebound patients for repeat items otherwise to be managed as a patient query for Duty GP to action.
  • Acute item requests or de novo requests to be given to duty GP and dealt with as prescription query. Receptionist not authorised to print.
  • Outpatient prescription requests to be photocopied and original placed in scanning tray. Photocopied version to be kept in prescription basket to be actioned by Duty GP.
  • Reminder letters to be issued to patient with relevant code inserted in patient notes for overdue medication reviews.
  • District Nurse prescription requests or other external health professional request needs to be faxed to the surgery and not accepted over the phone. Faxed request to be photocopied with original placed in scanning tray and copy in prescription basket to be actioned by duty GP.

Registrations:

  • Reception to assist with new registrations as per practice protocol.
  • Proof of identity and proof of address and residing in practice boundary or within Harrow Borough as per protocol required.
  • New patients not to be turned away but to be welcomed and relevant information provided.
  • New Patient registration pack to be given to patient includes health questionnaire, practice leaflet and practice newsletter.
  • Newly registered patient health check appointment with HCA to be booked unless declined by patient.

Reception:

  • Opening of premises and deactivate alarm and getting surgery ready to receive patients in the morning.
  • Restore telephone services at opening times and after lunchtime.
  • Divert telephone services to answering system or OOH at 1pm and at closing time.
  • Reception and waiting room area to be kept tidy at all times.
  • Security check and lock up of premises at end of evening surgery. Ensure lights and computers switched off. Activate alarm if last to leave premises.

Data Collection/Recalls:

  • Record or check patient up to date telephone contact detail opportunistically with each contact with the patient.
  • Assist with Smear recalls in ringing patients and booking appointments with Nurse or Dr Tanvir
  • Assist with child immunisation recall for appointments with Nurse.
  • Assist with data collection such as smoking status when requested by the practice.
  • Activate reminders to patient of their appointments via EMIS Web NHS texting service.

Additional Role

1. Holiday/Sickness Leave cover of Reception Team Colleagues.

2. Participate in Extended hours cover of Reception.

3. Make tea/coffee for clinicians or visitors when required.

4. Any other reasonable task required.

Personal Qualities Flexible

Hardworking

Good Communication Skills

Good Customer Care Skills

Team Player

Manage workload and time efficient

IT skills Windows, Email

Awareness of Data Security

Role of Conduct: Maintain patient confidentiality at all times.

Maintain professional behaviour.

Adhere to all Practice Protocols and Staff Handbook.

Polite and respectful.

Essential Training: Basic Life Support training provided by the GP Surgery.

Awareness of Child Protection issues.

Education/Professional

Development: Participate with in-house staff annual appraisals.

Participate in any mandatory or additional training.

Participate in Practice Development Plan.

Attend the Practice Staff Meetings and contribute to Practice

Development.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Qualified to NVQ level 2 in Health and Social Care

Desirable

  • N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Hyde Practice

Address

167 North Hyde Road

Hayes

Middlesex

UB3 4NS


Employer's website

https://www.northhydepractice.nhs.uk/