Receptionist

Lister House Surgery

The closing date is 26 February 2021

Job overview

We are currently seeking a receptionist to join our friendly team at Lister House Surgery.

The ideal candidate must be an enthusiastic, highly motivated individual who is able to work as part of a team. Some experience of working as a medical receptionist is desirable.

Hours : 30hrs per week

Applicants are able to apply for the role with their CV through the NHS Jobs website.

Main duties of the job

We are looking for an enthusiastic, highly motivated individual who is able to work as part of a team and be flexible.The ideal candidate will be positive,friendly with a excellent customer service skill, work well within the team also able to use their own initiative.

About us

We are a GP practice located in Luton with 6500 registered patients.We have 3 GP partners and 16 enthusiastic friendly staff in our team. We are currently seeking a receptionist to join our friendly team to provide care to our patients.

Job description

Job responsibilities

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and updating as necessary
• Filing post in medical records
• Fax and photocopy as requested
• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests
• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines
• Have working knowledge of telephone/bleep system, during and after hours
• Cover for telephonist when necessary
• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good IT skills
• Excellent customer service and communication skills

Desirable

• Experience of working as medical receptionist

Experience

Essential

• Experience of working as a receptionist
• Customer Service skills
• Communications Skills
• Enthusiastic
• Motivated
• Team Player
• Polite and Friendly

Desirable

• Experience of working in a GP practice

Customer service skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Ability to use own initiative
• Positive and Friendly image

Employer details

Employer name

Lister House Surgery

Address

473 Dunstable Road

Luton

Bedfordshire

LU4 8DG

Employer's website

https://www.listerhouseluton.co.uk/

MDCC Co-Ordinator/Patient Patient Pathway Tracker

East and North Herts NHS Trust

The closing date is 03 March 2021

Job overview

The post holder will take responsibility for ensuring that all patients with either a suspected or diagnosed cancer are proactively tracked through the appropriate patient pathway from point of entry to the Trust liaising with clinical and administrative teams ensuring each stage of their pathway is fully planned and booked to ensure Cancer Wait Times targets are achieved.

Accurate and timely collection of National Mandatory data in line with National requirements guidelines. (COSD and national audits)

Ensure that appropriate information is available for full discussion by all the members of the MDT in the form of hospital case notes and other clinical information.

Ensure that all the information is recorded during the MDT meeting and then disseminated to GPs, consultants, specialist nurses and other appropriate professionals outside of the Trust.

Main duties of the job

To ensure the patients are actively tracked through every stage of the patient pathway on a daily basis, ensuring appointments, diagnostic tests, and treatments are achieved within National and Local targets.

To identify any potential delays in individual cancer pathways and ensure all CWT processes/protocols are implemented & actioned within the necessary timeframes in order to avoid breaches of the cancer pathway national timescales

To liaise with clinical teams and Cancer Manager to expedite where necessary any interventions which are causing a delay outside of expected timescales.

Prepare breach reports and timelines for all confirmed breaches, obtaining validation from consultants ensuring reports are submitted within required timeframesTo undertake weekly PTL (patient tracking lists) meeting with Assistant Cancer Manager and relevant Divisional Teams and pro-actively monitor patients pathways to ensure breaches do not occur.Ensure the accurate and timely collection of National Mandatory data in line with National requirements guidelines (COSD and National Audits)

The post holder will be responsible for the organisation of MDT meetings. Ensure room bookings are made and confirmed, and all equipment is working and set up in readiness for the MDT. Report any failures of equipment to the appropriate person to ensure timely resolution so that it does not affect the MDT meeting.

Preparing appropriate lists of patients to be discussed at the MDT meeting understanding the rationale for patient inclusion.

Ensure that the relevant clinical data is available at the meeting for discussion, including notes, investigations and test results to include liaising with outside Hospitals for relevant information.

To attend MDT meetings and record outcomes live as well as collecting the appropriate clinical and performance data. Follow up outcomes from the MDT i.e. book outpatient appointments and contact patients to confirm as per protocols. Escalate potential delays in the patient pathway in a timely manner.

Be responsible for maintaining and monitoring an attendance registerParticipate in cover for absent colleaguesMaintain a good knowledge of Trust Policies regarding Data Protection and security of Information and their application within the workplace.

Gain a good understanding of the roles of other MDT Co-coordinators within the team, to facilitate ease of cover arrangements in their absence

Must possess strong interpersonal and communication skills in order to work effectively across organisational boundaries

Must work effectively with clinical and non clinical staff to facilitate the smooth pathway for all cancer services patients

To be able to record data accurately for validation purposes

Must have good keyboard skills to facilitate live data capture in MDT meetings.

To represent the Trust verbally and in written communication in a positive and professional way

To maintain and develop relationships within the department, the Trust, and with outside agencies.

To support training and development within the team where appropriate and necessary.

To maintain accurate filing systems (electronic and manual) to ensure efficiency in producing desired information in relation to mandatory Minimum data sets including CWT/COSD/National Audit.

To administer and facilitate the MDT meetings which involves booking of venues, the preparation of agendas and collation of case notes.

To document and circulate, patient treatment plans outcomes of MDT meetings and ensure that content of discussion within the MDT, is faxed/emailed to the GP after MDT meetings.

To attend weekly MDT meetings and maintain a record of attendance of the Multi-disciplinary team at MDT meetings inline with Peer review

To be conversant with the Patient Administration System, Radiology and Pathology systems, Infoflex databases and Microsoft suite of applications.

To be flexible with working hours, in order to fit in with the MDT meeting schedules.

To assist in the training of newly appointed MDT Co-coordinators, supporting them during their induction

A certain degree of manual handling is involved in the physical pulling and carrying of patients case notes.

The post holder will be constantly dealing with data and listening to discussions about cancer treatment and sometimes end of life care for patients, which at times can become emotionally draining.To attend non-clinical Mandatory Training in line with Trust policy.

To work in accordance with all Trust and Directorate Policies.

To carry out other such duties commensurate with the grade of post as may be required by the Assistant Service Manger or the Cancer Manager

To be responsible for the maintenance of absolute patient confidentiality and data protection at all times in accordance with Trust Policy.

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the job holder.

Person Specification

Qualifications

Essential

• 5 GCSE or equivalent in English and Math
• Excellent written and presentation skills
• Computer literate computer literate

Desirable

• RSA 1/2 typing or equivalent

Knowledge

Essential

• Working knowledge of MS word, excel databases, creating, saving and printing documents and reports.
• Basic knowledge of cancer and it's management
• Knowledge of medical terminology

Desirable

• Knowledge of infoflex
• Knowledge of CRIS
• Knowledge of PAS
• Understanding the patient pathway of care through an acute trust setting

Experience

Essential

• Ability to work within a multidisciplinary team environment with a varied range of staff form Consultant to clinic clerks
• Ability to prioritize workload and work to tight deadlines

Desirable

• Worked in the NHS or health related setting
• Ability to use patient administration systems such as Lorenzo, CRIS and ICE
• Experience of cancer services within the NHS

Key Skills/Abilities

Essential

• Excellent organisational skills
• Ability to work well under pressure
• Ability to work methodically and accurately
• Team player
• Excellent verbal, written and numerical skills
• Keyboard skills

Desirable

• Understanding of cancer terminology
• Ability to use and manipulate Trust I.T. systems across varied disciplines, pathology and radiology to identify patient information.

Personal Qualities

Essential

• Good interpersonal skills
• Good time management and flexible in approach to work
• Attention to details
• Able to manage own time
• Good attendance record
• Full driving license

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/

Healthcare Cleaners

G4S

The closing date is 31 March 2021

Job overview

This role and contract sit within our Facilities Management sector of G4S where we aim to improve the lives of people across the UK and Ireland by creating productive, safe and smooth working environments.

We have opportunities for Healthcare Cleaners to join our team at Lister Hospital, Stevenage. We have full and part time roles available working Monday to Friday, Evenings or Weekends.

The hourly rate of pay is £8.72, plus an additional £0.50 per hour for each contracted hour worked on weekends and an additional £1.00 per hour for each contracted hour worked at night between 22.00 and 06.00.

Main duties of the job

Job Outline:

As Healthcare Cleaner at Lister Hospital, you will be required to ensure a clean, healthy and safe environment for patients, visitors and staff. You will liaise and work in co-operation with ward and department staff at all times in order to work efficiently and effectively.

Key Responsibilities:

• Carry out cleaning tasks on wards, departments and public areas to set standards in accordance with work schedules and trust policies and procedures.
• Collect waste in accordance with Trust waste policies.
• Report damages, hazards, broken or faulty equipment and building fabric to the Supervisor.
• Use, maintain and store equipment and materials to trust and departmental procedures.
• Complete reports and contribute to surveys and audits as required.
• Develop good working practices and relationships to support colleagues and patients.

About us

We offer the opportunity to be part of a friendly team.

Benefits include 25 days annual leave, plus bank holidays, pension scheme and life assurance.

Job description

Job responsibilities

Key Responsibilities:

• Carry out cleaning tasks on wards, departments and public areas to set standards in accordance with work schedules and trust policies and procedures.
• Collect waste in accordance with Trust waste policies.
• Report damages, hazards, broken or faulty equipment and building fabric to the Supervisor.
• Use, maintain and store equipment and materials to trust and departmental procedures.
• Complete reports and contribute to surveys and audits as required.
• Develop good working practices and relationships to support colleagues and patients.

Person Specification

Skills and Experience

Essential

• Essential Criteria:
• Strong customer focus
• Responsible attitude
• Excellent ability to work within a team
• Good interpersonal skills
• Please note that you must be aged 18 and above to apply for this role.

Employer details

Employer name

G4S

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://careers.g4s.com/en/jobs

Volunteer coordinator ("Here for each other service")

East and North Herts NHS Trust

The closing date is 03 March 2021

Job overview

A unique opportunity to use your clinical background to work with volunteers to enhance the experience of patients and their loved ones

Keeping patients and their loved ones in touch with one another and updated has never been more important. Restrictions on visiting due to Covid19 pandemic have been a significant challenge to ensuring effective communication between the patients, their families and hospital staff. Here at ENHT we are excited that our new "Here for each other" service will help all of our patients to maintain contact with their loved ones while they are in hospital.

Main duties of the job

The Here for Each Other Patient and Carer experience (PACE) Volunteer Co-ordinatorskey role is to promote virtual visiting and the What Matters To You? (WMTY) approachto ensure that the service provides a model of excellence across the East and NorthHerts NHS Trust.

The Here for Each Other PACE Co-ordinator will work with the Voluntary Services teamand the Patient and Carer Experience team. The aim is to improve patient and carerexperience at East and North Herts NHS Trust by developing a dedicated team ofvolunteers. The volunteers will support patients and their families to keep in touchthroughout their hospital stay, gaining feedback to understand what matters most tothem and about their experience.

The post holder will support and manage the implementation of the service aimed at:Enabling patients to keep in touch with those important to themUnderstanding what matters most to patients and their familiesGaining real time feedback to improve their experience.

Person Specification

Qualifications/Training

Essential

• Five GCSE A-C (or equivalent) including maths and English
• Clinical qualification e.g. NVQ in health care, Nurse, AHP

Desirable

• Full driving licence

Previous Experience

Essential

• Experience of communicating with members of the public
• Experience of providing information to service users
• Experience of gaining feedback from service users
• Confidence in communicating with staff at all levels
• Experience of managing workload independently
• Experience of delegation of tasks

Desirable

• Knowledge of the NHS patient surveys
• Experience of working in a Health Service environment
• Experience of working with the public/ voluntary sector
• Experience of using feedback to enhance a service

Skills

Essential

• Excellent organisational and team working skills
• Excellent written and verbal communication skills
• Competent keyboard skills
• Able to work unsupervised and as part of a team
• Ability to manage own workload but willing to seek guidance when needed
• Experience of supporting team members
• Works to continuously improve own performance
• Ability to deal effectively with sensitive/confidential information
• Ability to respond to sensitive situations in a professional and compassionate manner

Desirable

• Experience of using word, excel and power point for collating, analysing and sharing data
• Experience in delivering presentations
• Experience in recruitment of volunteers or equivalent

Knowledge

Essential

• Awareness of requirements of NHS England Friends and Family Test guidance
• Knowledge of how to respond to concerns raised in feedback
• Proficient in using a range of software packages, i.e. Outlook, Word, Excel, Publisher, PowerPoint
• Understanding of Information Governance
• Understanding of confidentiality in healthcare setting
• Awareness of Equality and Diversity

Desirable

• Understanding and experience of quality improvement

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/