Description: Helpdesk Technician (Cloud)
Organisation Name: IT Farm Ltd
Salary: £18,000 to £24,000
Position Start Date: ASAP
We are IT Farm, an award winning Cloud IT Services Provider based in Manchester. We help our clients focus on the sustainability and long term growth of their businesses by delivering hosted desktop solutions.
We are currently looking to recruit a Helpdesk Technician to join our growing Helpdesk. As a Helpdesk Technician, you will act as the first point of contact for all IT Farm customers, ensuring support calls and online tickets are responded to within agreed SLA limits, worked on and closed quickly, efficiently and to the customers complete satisfaction or escalated within the SLA to the relevant second line team.
The role is ideally suited to candidates that have some experience of working in a busy, Managed Service Provider helpdesk and are looking to progress their careers in cloud technology with a leading Cloud Service provider. No single customer is the same, so the role offers variety and exposure to a number of technical elements.
The package includes a competitive salary, on the job and technical certification training.
Full induction training will be provided to the successful candidates.
Helpdesk Technician Primary Duties:
And possess the following personal attributes:
Helpdesk Technician Experience:
The ideal candidate will aspire to the IT Farm values:
About IT Farm
IT Farm - the award winning, specialist Cloud Computing Provider for Legal, Accounting, Financial and Professional Service companies.
Established in 2005, IT Farm was one of the first specialist Cloud Computing Providers in the UK. The company was set up by a team of corporate IT professionals headed up by Dr James Huntington, Managing Director.
Back then we had one simple aim: to provide small to medium-sized businesses with value for money IT that enables and supports business growth rather than just being seen as a costly overhead. Pioneering the use of data centres and delivering IT from the Internet was the perfect solution.
Today, they call it Cloud Computing and it is rapidly becoming the de facto way for businesses to run their IT. However, not all providers and solutions are the same - far from it. At IT Farm your software runs with the same look and feel as if it were installed on your PC, when in actual fact the software is running securely from our Cloud. This means your Applications can be accessed fromanywhere on any device whilst your data is storedsecurely in our data centres. What’s more, yoursystems are constantly monitored by our team ofIT professionals, giving you peace of mind withouthaving to worry about performance, reliability, securityor compliance issues.
As a Microsoft and Citrix Certified Hosting Partner, wecontinue to grow our business by offering outstandingvalue to our customers and providing the highestlevels of customer service. Our commitment tosupport was recently acknowledged when IT Farmwon the British Chamber of Commerce’s North WestAward for Customer Service excellence.
Our ISO 27001 and ISO 27017 compliant servicesalongside our industry certifications and sectorspecific technology partnerships ensure wecontinually deliver outstanding services to companieswhere productivity, client service, data security and compliance are key.
So, whether you are a fledgling legal practice,an established accountancy firm or a dispersedconsultancy group, we can help you focus on whatis important to your business, without IT holding youback.
Our Client is a forward thinking, client focused accountancy firm with a wide mix of clients including Property Investors, Owner Managed Businesses, Sports Professionals and High Net Worth individuals. The firm is well established and continues to grow – this is down to the quality of service they offer.
2021 is to be a year of growth for the company and a cornerstone for this growth is to appoint a Payroll Manager who in time will establish a small team of their own – so you will grow your career as the company grows.
Ideally you will already work in the accountancy sector and be used to doing multiple client payrolls – or be used to running a couple of large payrolls in a group company.
You will understand the payroll process from end to end.
You will be adept at managing the deadlines the processes generate.
You will have strong communication and customer skills – understanding that the service you (and ultimately your team) offer is a foundation of good client relationships.
So if you have the payroll experience combined with a personal approach and have the drive and ambition this role demands please send me your CV. I will look forward to learning more about you.
25 days holiday
Plus Office closes over Christmas
Flexitime between 7am and 6pm
Flexible working from home and working from the office
Private Medical Insurance
--- This job can be home based or in our office in Manchester ---
Cooler Master is a computer hardware manufacturer from Taiwan. Founded in 1992, the company is a popular brand for computer chassis, power supplies, coolers, and other accessories. Alongside the retail business, Cooler Master is also an OEM vendor for many major brand names in the computer industry.
In recent years the company aggressively expanded its operations and brand exposure.
The company headquarter of Cooler Master is located in Taipei, Taiwan and has its own manufacturing facilities in China.
To support its international operations the company also has branch offices on all continents.
The European HQ is located in the Netherlands.
Responsible for the promotion and sales of our Component sales like power supplies, cases and coolers.
Daily support of the of channel programs to meet sales targets.
Role & Responsibilities
Create retail focused campaigns with the Channel Marketing group.
Develop and maintain relationships with customers and distribution channels (Distributor, Dealers, Retailers) throughout the UK region and assist building stable channels for Europe.
Responsible for proactively identifying, negotiating and closing sales activities to achieve assigned revenue targets.
Stock, Price, Product, Distribution, Investment, Promotion, Event Management, Channel ROI management, gather customer and market information. (from CM>Distributor>Dealer>End-User)
Field sales activities:
Traveling and visiting potential and existing customers (dealers) on pre-scheduled appointments where you will discuss products in person and help distributor getting orders.
Gain a clear understanding of customer businesses and requirements and feedback to the company.
Support product launches, marketing and PR collateral, sales tools, web site content, sales training, promotional campaigns and lead/revenue generation.
Operational Experience/Academic Qualification
Educated to degree level or equivalent
At least 3 - 5 years experience in sales/marketing environment, preferably with retail marketing experience with IT and PC hardware components sales.
Manage multiple projects and requests on a daily/weekly basis.
Experience of B2B negotiations to achieve best possible use of time and budget in channel.
An understanding of and experience in project management and general sales skills.
Native English speaking and preferably one other European language.
Self Starter that sets clear objectives, defining metrics and key milestones to plan and organize work.
Responds quickly to customer/client requests and needs as a priority.
Anticipates changing customer needs and seeks to create value for the customer.
Proactively supports colleagues and collaborates with them to help achieve targets.
Actively seeks to understand the competition and how they differentiate themselves.
Identifies a number of ways to do things differently that will continuously improve the business.
Handles problems and acts on own initiative without being prompted.
Seeks out and acts on both internal and external customer/client feedback.
Creates a positive team environment through co-operation.
Outgoing personality who is capable of working with cross functional teams.
What we offer to the right candidate
Cooler Master offers a comprehensive salary and incentive package for its employees.
We offer a no-nonsense open business culture with informal direct lines of contact.
We offer to the right employee, good career opportunities and advancement possibilities ensuring both personal growth and development to grow with the company.
An exciting opportunity has arisen for a caring and motivated Night Care Assistant to join our dynamic team at Bruce Lodge in Offerton. Salary: £9.50 per hour
Working as part of the Night Care team within Borough Care, you will become a permanent Night Care Assistant.
It is desirable although not essential as training will be given for candidates to have and understanding or knowledge of dementia.
This is a fantastic opportunity to work in a busy but rewarding environment. You will possess a friendly, patient and caring approach and have the ability to relate to people from a variety of backgrounds.
Benefits to working for Borough Care:
When you care, every day makes a difference.
|Days||From time||To time|
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome.
Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
The Customer is at the heart of everything we do.
It’s your responsibility to ensure:
Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.
4 days ago