Salary

£40k - £45k

Job Type

Full Time

Posted

3 days ago

Location

London

Description

We are looking for a Travel and Expense Analyst to join one of the world's leading investment firms that seeks to create positive economic impact and long-term value for its investors, the companies they invest in, and the communities in which they work. This is a 12 month contract based in London.

You will support the event management and travel teams in all aspects (both administrative and operational) and support event technology through the building of registration websites, events apps as well as managing attendee data and providing event reporting/analytics.

The main responsibilities of the Analyst will be to manage and assist in day to day workflow acting as the gatekeeper to the Events team, assuming the role as an “expert” in specific events software and keeping up-to-date on all emerging technologies, and taking on special projects that arise.

In addition, this candidate will support the travel team with new hire training relative to travel policies and will also provide day to day support and administration for the Travel & Entertainment platform.

Responsibilities:


  • Provide daily support to users with regard to expense report preparation and submission
  • Manage delegate access to user accounts within Concur for employees
  • Monitor expense report submissions to ensure compliance with firm policy
  • Partner with global counterparts with regard to technology enhancements or changes to user interface for Concur
  • Partner with Technology team to resolve any issues with regard to inbound or outbound data feeds for Concur
  • Communicate to regional offices in the event of any system outages
  • Maintain and update Concur training guides for employees as needed
  • Familiar with Concur or similar systems to
  • Recall reports requested
  • Reset report workflow when it is report had escalated out of expense managers queue
  • Extract process reports to pdf when requested
  • Updated expense or travel delegate
  • Assist in processing ad-hoc questions
  • Report and escalate sight outages or system errors for EMEA (and NORAM to cover time gap)
  • Review and resolve simple Service Now (SNOW) tickets for Concur International queue
  • Monitor HR departure emails and work with the employee and EA to submit final expense before departure date

Requirements

• Bachelor’s Degree required

• 3+ years of related experience within events / meeting planning / registration technology

• Experience with Travel & Expense systems a must

• Previous experience working in financial or professional services firms greatly preferred

• Thorough understanding and previous experience of administering a firm wide expense policy

• Comfort in working with numbers with advanced excel skills a pre-requisite

• Exposure to and knowledge of SAP Concur Expense a strong advantage

• Candidate will possess a proven ability to build and maintain relationships, hold strong organizational skills and the ability to multi-task while maintaining high quality standards, great initiative, leadership qualities and the ability to work well within a group or alone

• Able to travel when required to be on-site at events and / or troubleshoot remotely

• Flexible and willing to work outside of normal business hours when needed

• Must be self-confident, proactive, solutions-oriented and a creative problem solver

• Exposure to and awareness of how corporate travel programs operate

• Calm and collected under pressure

• Pre-eminent customer service skills

Benefits

£40,000