Posted

5 days ago

Description

* Managing all tenancy fraud, sub-letting and RTB fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.

* The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.

* Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims

* Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.

* Represent the RSL at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.

* Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc

* Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response.

* Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services.

* An excellent understanding of anti-social behaviour and/or tenancy fraud

* Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair

* Knowledge and understanding of Data Protection and how it applies in investigation work

* Experience of investigative interviewing, ideally for fraud and/or ASB

* Good organisational skills with ability to manage a varied workload and keep full, accurate and up to date records

* Experience of preparing and presenting cases at court

* Experience of successful case management with positive outcomes

* A Counter Fraud Specialist qualification or working towards on is desirable

* Good investigative, intelligence gathering and problem solving skills.

* Positive mindset with a focus on solutions

* Able to weigh up different views, exercise good judgement and make decisions

* Confident and able to challenge in a positive and constructive manner

* Resilient and adaptable

* Excellent communicator, able to adapt approach to the audience

* Able to develop effective working relationships with colleagues across the organisation and external agencies

* Ability to travel across the region

* Able to work early mornings or evenings if required to support investigation work

* Willing to respond at short notice in the event of a major incident

Exciting opportunity for a Tenancy Specialist to join a G15 HA on an ongoing contract basis. This role is a home based position with an immediate start. It is suited to an experienced Tenancy professional and has a Mon - Fri working week.

The role is paying a competitive hourly rate of £16.97PAYE/£21.00 LTD

Exciting opportunity for a Tenancy Specialist to join a G15 HA on an ongoing contract basis. This role is a home based position with an immediate start. It is suited to an experienced Tenancy professional and has a Mon - Fri working week.



The role is paying a competitive hourly rate of £16.97PAYE/£21.00 LTD