Job Type

Full Time


2 days ago


Worcester, MID


We're supporting our clients as they adapt to a new world in the wake of COVID-19. We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

ICT Technician

Home based with travel mainly within the Worcestershire area.

This is a full time, permanent post to provide 2nd line ICT technical support to our school customers, mainly in the Worcestershire area. The role is home-based but there will be a need to travel to schools around Worcestershire and occasionally Herefordshire, Staffordshire and Birmingham. Additionally we support schools remotely in West Sussex and Essex and this will expand into more areas as we grow the business. What you'll be doing:

•Providing 2nd line technical and network support, via the telephone, remote support and site visits
•Delivering installation, configuration and support of IT hardware & software solutions
•Providing support for O365 / G-Suite from other email systems
•Assisting the MIS team with technical support as required
•Assisting the Entrust service desk with 1st line technical support where required
•Delivering technical advice and reactive support to schools on hardware, software, technical infrastructure and networks on a triage basis
•Providing a customer focused service ensuring it meets the needs and provides best value to school customers

What we're looking for:

•Proven experience of supporting, troubleshooting and maintaining a wide range of computer hardware including networked PC's
•Good understanding of current Windows O/S, both server and client
•Good understanding of Internet and Email systems
•Knowledge of networking technologies & troubleshooting related issues
•Sound knowledge of common PC applications including Microsoft Office
•Ability to provide high quality customer service to address the business needs of the organisation

About Entrust

Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013.

'Excellence in education' is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people and adults.

We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person;

•receives a good education;
•is in a safe and healthy environment;
•and is given expert guidance to realise their full potential.

We also work with clients across a range of other sectors including central government, health, and the private sector.

Our achievements are underpinned by our vision 'to inspire futures' by being Open , Ingenious , Collaborative and Effective . By building on our reputation for excellence and delivering what we promise, we want to help make every school in England a good school, ensuring every child and young person gets the education they deserve.

What's in it for you?

•A competitive basic salary
•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
•Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.