Salary

£17k - £17k Per Year

Job Type

Full Time

Posted

4 days ago

Description

Employer description:

WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance based in Oxford. We are one of the largest independent IT support companies in Oxford with acclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year.

Brief:

Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunities to develop a broad skill set and focus on new and interesting technologies.

Job overview / purpose:

We are currently seeking an ambitious individual for an IT Technical Support Apprentice position within our well-established team in the Oxford office.

This is a role where technical support is a good stepping stone if you wish to move towards various other areas in IT, such as programming, IT training, technical sales or systems administration.

Key responsibilities:

The work typically involves:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Setting up accounts for staff, ensuring that they know how to log in
  • Solving password problems
  • Talking to clients and computer users to determine the nature of any problems they encounter
  • Responding to breakdowns
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Supervising junior engineering and technical staff
  • Obtaining replacement or specialist components, fixtures or fittings
  • Checking computer equipment for electrical safety
  • Maintaining records of software license’s
  • Managing stocks of equipment, consumables and other supplies

Desired skills and qualities:

  • An ability to assess each customer/employee's IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • Good interpersonal and customer care skills
  • Good accurate records keeping

Desired qualification requirements: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

  • 9:00am – 5:00pm, 5 days a week. / 37.5hrs per week.

Benefits:

  • Salary reviews after 6 months

Future prospects:

  • Potential to gain a full time job after completing the apprenticeship

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


About the Company

Q
Q
Q
Q

QA LIMITED

QA Apprenticeships is the stand-out, quality provider of IT and business apprenticeships, supporting both employers and candidates in England and Scotland with award-winning apprenticeship programmes.

We pride ourselves on the quality of our programmes which are designed to give apprentices best-in-class skills for the workplace, and include industry relevant qualifications accredited by Microsoft, City & Guilds and the APM. We are proud to be the first IT apprenticeships business rated Ofsted 'Outstanding'​ and our apprenticeship training was described as “world class” by Ofsted when they graded us.

With our apprenticeship programmes you can grow your own talent. Our range of high-quality programmes provide training from GCSE level all the way up to MSc — taking bright, enthusiastic young people from your local area and training them in the specific skills your business needs.

92% of QA employers say we add value to their business. Our high-quality programmes quickly build school and college leavers’ foundation skills, relevant to their job role in your business — so they can perform in their role and deliver productivity straight away.

We ensure all aspects of our service meet our high quality standards, not just training — from recruitment to on-programme support.

We set the standards in learner support for apprenticeships — in fact, 99% of our learners mark us as either good or excellent. The result? More QA apprentices pass their programme and our withdrawal rates are low.

And, we're part of QA, the market leader in IT and commercial training with a 25-year history and teaching over 500,000 UK professionals every year.

To find out how to bring a “world-class” apprentice into your business, contact our team today on 0345 074 7825 or employanapprentice@qa.com.

Company Size

100 to 499 employees

Founded

2009