Job Type

Full Time


7 days ago



The Presales Solution Architect role not only supports and drives forward presales opportunities but will be adept at helping organisations overcome hurdles in taking advantage of the Cloud with respect to the modern workplace. Whether that is helping client TDM's build the business case to move services to the clound or helping BDM understand the value and apply the technology to the organsiations benefit. Presales Solution Architect be required to engage senior stakeholders from both a clients IT department and business to drive forward consumption of services.

We're supporting our clients as they adapt to a new world in the wake of COVID-19. We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible Trustmarque apart of Capita is looking for a Pre-Sales Technical Architect - Homebased role with occasional travel.

The Presales Solution Architect for Modern Workplace is a new multi faceted presales role withing the Trustmarque Modern workplace team.  The role has responsibility for driving the end-to-end revenue and margin for solutions and services that help customers create a new digital workplace, to meet the demands of a mobile workforce and enhance business productivity.  This includes achieving goals of maximising vendor incentives from cloud consumption and attaching higher margin services to our product sales, particularly the sale of Trustmarque Professional and Managed Services. Although there are opportunities to engage with or enhance service offerings with 3rd party products the role will primarily focus on the Microsoft 365 technology suite.


The main responsibilities are detailed below, although the role holder would also be expected to perform any other duties which might reasonably be required by the business.

•Drive greater margin and opportunity by utilising up-to-date knowledge of the latest productivity, mobility, desktop, communication and collaboration products, services & solutions, cloud adoption strategies, vendor offerings, and customer needs to identify, develop and market-test new propositions
•Champion the Modern Workplace offering within Trustmarque, training and coaching sales staff to raise awareness and understanding, in order to increase the identification of relevant opportunities
•Provide strategies, ideas, and collateral for sales
•Cross-train and mentor others within the Services & Solutions team to facilitate cross-selling
•Produce externally publishable content in collaboration with Marketing, demonstrating thought leadership and enhancing the reputation and profile of Trustmarque
•Provide suggestions and improvements to processes and propositions within Trustmarque, and assist in implementation where required
•Possess up-to-date competitor knowledge, including understanding strengths and weaknesses and how we differentiate
•Deliver external presentations to vendors, partners & customers, conveying our propositions, value-add and the benefits of working with Trustmarque
•Lead the production of bids and proposals for complex customer solutions, working across Trustmarque teams, liaising with partners & other parts of Capita where needed

Knowledge Essential:

•A thorough understanding of end-user productivity, mobility, desktop, communication and collaboration solutions and the challenges and needs that customers have in this area.
•A good high level understanding of the Microsoft Modern Workplace technology suite (including but not limited to, Windows 10, SCCM, Intune, Azure AD, SharePoint, Power Platform) and how it can be used to meet customer challenges
•In addition to a high level understanding of Microsoft Modern workplace technologies it is expected that candidates will have deeper knowledge and experience of atleast one of the following 3 focus areas

•Microsoft End user Compute Technologies, including Windows 10 deployment and security, Microsoft Endpoint Manager and Microsoft Endpoint Configuration Manager and the broader EMS Suite
•Microsoft Business Productivity Technologies including SharePoint, Microsoft Teams, Yammer and the broader Office 365 suite.
•Business App Technologies within the Power Platform suite including PowerApps, PowerBI, Power Automate, Dataverse, and knowledge of methodologies such as Lean process improvement.

Trustmarque is an award winning IT partner that delivers IT solutions which empower our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple and independent advice we help our customers to navigate an increasingly complex world of IT - and that's exactly what you'll do too, if you join our talented team here.

What's in it for you?

•A competitive basic salary
23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
•Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.