£12k - £12k Per Year

Job Type

Full Time


4 days ago


Employer description: 

This is an expanding technology Company that focusses on IT and Telephony Solutions. They are at the cutting edge of cloud technology and have grown year on year since they were founded in 2007. They are both a 3CX Solutions Provider and a Microsoft Partner.

They value every member of staff as they understand that they play a significant part in the development of the company. No one has ever left the company, which is testament to the opportunities and rewards that are on offer to everyone.


They have employed two previous apprentices, both of whom are excelling in their respective fields as well as having a new apprentice starting in January 2021. As the company continue to grow they are looking to invest in another apprentice to assist with Networking Support.

Main responsibilities:

  • Working within the support team by handling day to day customer requests and incidents logged to the service desk to resolve networking problems
  • Actively troubleshooting network issues
  • Diagnosing & fixing networking problems
  • Installing and configuring network components in Cloud, Virtual Machines, Servers, Desktops, VoIP Telephone Systems 
  • Establishing and maintaining cloud based systems with a focus on Office365 and Azure
  • Monitor and test network performance and systems
  • Upgrading network equipment, software and operating systems
  • Product research and evaluation
  • Other office supporting tasks

Desirable skills: 

  • Enthusiasm for IT and developing technologies such as cloud services
  • Familiarity with Microsoft solutions and technologies
  • An awareness/understanding of other operating systems
  • An excellent understanding of MS Office applications
  • A good understanding of TCP/IP
  • A good understanding of DNS 
  • An  interest and awareness of Web Hosting 

Personal qualities:

  • Passion for technology
  • A can-do attitude
  • Able to interpret, record information and data accurately.
  • Excellent Problem solving skills.
  • Methodical approach to tasks
  • Self-motivated.
  • Ability to work alone without close supervision.
  • Excellent communication skills both verbal and written

Desired qualifications:

  • A’s and B’s at GCSE or equivalent
  • Technical A-levels or equivalent
  • Ideally a L3 Apprenticeship in a technical standard

Future prospects:

Both of the companies’ former Level 3 apprentices are still within the business, working within fulltime positions and regular salary reviews and increases as well as constant training and career development.

A progressive career path will also be offered to you if you are successful in your apprenticeship.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the Company



QA Apprenticeships is the stand-out, quality provider of IT and business apprenticeships, supporting both employers and candidates in England and Scotland with award-winning apprenticeship programmes.

We pride ourselves on the quality of our programmes which are designed to give apprentices best-in-class skills for the workplace, and include industry relevant qualifications accredited by Microsoft, City & Guilds and the APM. We are proud to be the first IT apprenticeships business rated Ofsted 'Outstanding'​ and our apprenticeship training was described as “world class” by Ofsted when they graded us.

With our apprenticeship programmes you can grow your own talent. Our range of high-quality programmes provide training from GCSE level all the way up to MSc — taking bright, enthusiastic young people from your local area and training them in the specific skills your business needs.

92% of QA employers say we add value to their business. Our high-quality programmes quickly build school and college leavers’ foundation skills, relevant to their job role in your business — so they can perform in their role and deliver productivity straight away.

We ensure all aspects of our service meet our high quality standards, not just training — from recruitment to on-programme support.

We set the standards in learner support for apprenticeships — in fact, 99% of our learners mark us as either good or excellent. The result? More QA apprentices pass their programme and our withdrawal rates are low.

And, we're part of QA, the market leader in IT and commercial training with a 25-year history and teaching over 500,000 UK professionals every year.

To find out how to bring a “world-class” apprentice into your business, contact our team today on 0345 074 7825 or

Company Size

100 to 499 employees