Systems Administrator

Systems Administrator

Location: Nottingham

Grade: E

. Role Description

The Team

Experian BI (Business Intelligence) is a data driven B2B credit, marketing, compliance, fraud and analytics consultancy. We work with all types of business from FTSE 100 companies, transforming how they approach problems using techniques and models developed over 25 years, to SMEs and one-man-bands.

The overall responsibility of the role of Environments Manager will be to work with a team of specialists who help build and maintain our production and non-production testing environments. You will report to the CTO of the BI business and own all internal and external stakeholder relationships, relating to your project. Your role will be key in enabling your colleagues to meet market expectations for new data-driven products.

This is a central and dynamic role within the business that involves regular contact with the senior management as well as product leaders within the business, the wider (global and regional) IT function and other Corporate functions.

As Experian BI continues to transform the way in which we develop and share data you will play a vital role in helping us to improve our client services. We try to create an intellectually stimulating work environment, encouraging people to question tried and tested methods and suggest new ways of doing things wherever possible.

3. Essential Duties and Responsibilities

What you will be doing:

Operational

• Providing technical oversight of environment provisioning and dealing with all escalations from the team
• Demand and usage management
• Tools and systems integration (e.g. Agile dev tooling - Aha, Jira, Confluence)
• Working with change management to understand the downstream impact of any infrastructure or Database changes
• Dashboards and reporting - required for SLA reporting as well as future environment capacity planning
• Acquiring stakeholder requirements, and translating them into technical terms
• Coordinating different environments across the change programme
• Overseeing environment preparation and additional project activities
• Owning the security scorecard and ensuring that the environments and applications meet the Experian policy
• Managing system migrations, we are a large business with a complex estate that needs simplifying, and ensuring that
• Liaising with Cloud and Software providers to make sure SLAs are met and costs are kept to a minimum
• Making sure projects are delivered on time with no constraints

Team work and Collaboration

• Collaborating with team members (4) in order to make sure that product monitoring runs across the entire estate

• Effective use of cross operational support, and other business areas, and development of flexibility within areas to ensure KPI's are met, and uptime is maximized
  
• Support the CTO in defining the tech transformation and modernisation plan.

  Customer

• Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
• Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
• Deliver great clients and consumers service and seek to exceed client / consumer expectations.

Performance Management

• Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback
• Comply with the Training and Competency requirements and complete required training in a timely manner.

Regulatory, Governance and Control

• Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
• Pro-actively identify risks and make recommendation to mitigate these
• Understand and adhere to specific regulatory obligations and company policies and procedures.

ledge, Experience & Qualifications

Skills/training needed to perform job or operate competently.

You need to have;

• Understanding of how to maintain and continually improve an IT Support Services
  
• Your working knowledge of the ITIL Framework, especially Incident Management, Problem Management and Change Management
  
• An understanding of Information Security Controls and related compliance
  
• Has experience working in an Agile environment

  Technical skills, with experience or
  

• Windows - Server 2008 thru 2016, Windows 7
  
• Linux - SuSE, Ubuntu, Puppet, Docker, Pacemaker
  
• Virtualisation - VMWare, Hyper-V, Xen
  
• Networking
  
• Security
  
• Scripting - Windows/Linux - Python, Perl, Bash, PowerShell, etc.
  
• Database - Oracle (Exadata or other), SQL Server, MySQL, etc.
  
• Web servers and load balancers - Apache, HAProxy, etc.
  
• It would be nice if you had experience with Apache Solr or Zookeeper - clustering, performance tuning

  Soft skills, including;
  

• Experience across the board with a strong team leadership, stakeholder management and supplier management skills
  
• Your ability to think outside the box when faced with a challenge and present ideas to the team, working collaboratively when you need help
  
• Handle changing priorities positively and constructively.
  
• Contribute ideas to improve work processes.
  
• A self-starter able to take on a project and run with it, or research and track down particularly knotty problems

  It'd be nice if you have;
  

• Understanding of the Data and Analytics industry
  
• Degree preferred, with a solid Information Technology or Computer Science background
  

Why choose us?

Our colleagues' health and wellbeing is a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

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