Job Type



3 days ago


Glasgow, Scotland


Capita Network Solutions is looking for a SWAN Technical Director, based in Glasgow. The Scottish Wide Area Network (SWAN) contract within Technology Solutions is a key pillar of Capita's strategy for the Public Sector Scotland account over the next few years. The SWAN Service delivers a multitude of MPLS network and value added services to all of the NHS in Scotland, as well as over 50 other Public Sector organisations such as the Scottish Government, Education Scotland, Forrest Research and many, many more.

The SWAN Technical Director will ensure the network design, modelling, security and documentation requirements to ensure the compliance and delivery of SWAN is in line with the obligations of the contract. The SWAN Technical Director will represent Capita within Scotland as one of the most senior technical figures and will be required to promote, guide and challenge the market to drive the technical strategy, portfolio and the SWAN framework. The SWAN Technical Director will be part of the Capita Public Service division and report into the Senior Client Director responsible for the SWAN contract. What you'll be doing:

•providing technical leadership and guidance to the Senior Client Director and SWAN Senior Management Team, giving expert technical advice and support
•acting as the senior client facing Technical lead within the Capita SWAN Senior Management Team in relation to all technical strategic and tactical interactions with the SWAN authority and members
•analysing user requirements and usability metrics to ensure customer satisfaction
•meeting with clients to resolve technical issues, refining and evaluating new requirements and providing technology-based thought leadership to meet both their strategic and tactical needs
•supporting the SWAN Change Teams to ensure each project's life cycle from conception to completion, emphasizing on technical soundness and resource efficiency
•developing and revising statements of work with Pre-Sales to include accurate time and cost estimates
•collaborating with the wider SWAN client facing teams to create accurate and detailed solutions for customer approval
•enforcing technical and architectural standards as set out in the SWAN contract across all departments
•researching and introducing potential new technologies, supporting the development of the SWAN Product Catalogue and Value Added Services
•assisting in maintaining all in-house technical standards and required technical and security accreditations
•managing a variety of internal technical and operational stakeholders (matrix) 

What we're looking for:

•Proven and demonstrable experience as a Technical Director/CTO
•Engineering qualification with a strong content of data and IP networking experience
•Sophisticated understanding of the design and implementation of Cisco technology deployed under the SWAN contract and relevant operational and strategic activities
•Demonstrable track record of successfully leading, building and delivering a functional design area
•Strong interpersonal skills with demonstrable success building, maintaining and progressing relationships within and between organisations
•Strong management, organisational, and coordination skills with proven ability to prioritise and control a demanding workload and work effectively under pressure to meet tight deadlines
•Demonstrable success in building teams, including demonstrable experience in recruiting, line management, matrix management and performance management

About Capita Network Solutions

At Capita Networking Solutions, we're developing the national infrastructure of the future. Our work involves designing, building, operating and optimising networks for customers like the National Air Traffic Service, Transport for London and the Scottish WAN. Our customer engagement team and cyber security teams are keeping people both connected to the services they need and safe as they use them. Join us and discover better ways to connect the nation.

What's in it for you?

•A competitive basic salary
23 days' holiday (rising to 27) with the opportunity to buy extra leave
•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
•Car Allowance
•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
•Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.