£22.183k - £25.991k Per Year

Job Type

Full Time, Part Time


5 days ago


Job Title: Support Officer

Location: Poole, BH15 2BU 

Salary Band: £22,183 - £25,991 (pro rata)
Part time, 32 hours per week

At Poole Housing Partnership we recognise that our position as a highly successful housing organisation depends on our fantastic team of people, who work hard and love what they do.

We have an opportunity for a dynamic and committed individual to join our dedicated professional team, helping us to deliver excellent housing related support to empower disadvantaged and vulnerable people within the community to develop maximum levels of independence through a wide range of activities including, prevention of homelessness, tenancy sustainment, improving health and wellbeing and advocacy, as required.

You should have experience of providing support to vulnerable individuals and of preparing and reviewing support plans along with the ability to empathise with and motivate your clients. Knowledge of the Supporting People Framework and statutory and voluntary sector support services for vulnerable individuals is required. With a flexible and customer-focused working style, you will be calm under pressure and well organised, with the ability to prioritise your workload effectively. Although part of a friendly and supportive team, you will be equally happy using your own initiative and working alone.

This post is subject to an enhanced Disclosure and Barring Service check and, as frequent travel to meet clients is necessary, you should have the use of a vehicle for work.

As well as a great working environment, we offer excellent benefits including the Local Government Pension Scheme and free parking.

As our Support Officer, your main purpose will be: 

  • To provide an excellent housing related support service to PHP residents, providing low, medium or high intensity levels of support in order to sustain their tenancies.  To empower disadvantaged and vulnerable adults within the local community to develop maximum levels of independence and prevent homelessness.


Support Officer main responsibilities:


  • Carry out joint needs and risk assessments with the client and any appropriate external organisations that are involved.


  • Develop an individual support plan with each client from the needs and risks identified on the joint assessment, with inclusion of family, carers and other external organisations such as social services where appropriate, to inform the way support is provided.


  • Provide support to residents with a range of vulnerabilities including learning disabilities, mental health issues, physical disabilities, substance misuse issues, behavioural problems, dementia and memory loss.  To provide support for victims and perpetrators of antisocial behaviour. Support may include:


  • Assistance to understand the tenancy agreement
  • Assistance in maintaining independence and control over their lives
  • Money management, maximising income and uptake of benefits
  • Positively engaging with and supporting victims and perpetrators of antisocial behaviour and tenancy breaches e.g. property condition
  • Signposting to other specialist services as needed such as debt advice services.
  • Accessing opportunities locally, around learning, employment, leisure and cultural needs
  • Early intervention to prevent crisis and deterioration, improve health and general well being including nutrition
  • Making a safe informed and independent choice on purchasing services, equipment and adaptations to meet their needs. 


  • Develop a support specialism and undertake specific training in this field in order to increase level of expertise.


  • Develop close links with and work in partnership with other agencies and to organise case conferences and complete action plans in conjunction with all parties concerned.


  • Carry out the assessment of referrals and contribute towards prioritising and maintaining any waiting list.  


  • Work closely with other PHP teams such as the PHP Complex Case Team and PHP volunteers to ensure effective and seamless delivery of support.


  • Ensure clients views are taken into account in all decisions that affect them and in the delivery of the service.


  • Fully comply with the Equality and Diversity Policy and assist the Locality Manager in the undertaking of any equality impact assessments of the service. 


  • Accurately maintain files and IT based recording systems and provide statistical performance information as required.  


  • Be an effective team player and assist in covering other members of the support team. 

Support Officer main objectives:

• Provide a tailored and flexible customer-focused support service through a wide range of activities :

-          Tenancy sustainment

-          Welfare benefits advice

-          Maximising income –

-          Supporting Independent living skills

-          Signposting and joint working with other services

-          Improving health & wellbeing

-          Living safely & securely

-          Advocating when necessary

• Build strong links between social care, mental health and health services and other stakeholders within Poole and to liaise effectively with other teams within PHP and external agencies.

• Promote and develop the role and service in line with good practice and the regulatory framework

• Ensure clients are fully involved with shaping and developing the service.

Support Officer skills and experience:

  • Experience of providing support to vulnerable individuals
  • Experience of preparing and reviewing support/care plans
  • Experience of using Microsoft Word and Excel, and mainframe computer systems
  • Experience of partnership working
  • Knowledge of  Housing Support
  • Knowledge of statutory and voluntary sector support services for vulnerable individuals
  • Knowledge of  social housing and residents’ rights and responsibilities
  • Knowledge of welfare and benefit rights
  • Good standard of general education, including English and Maths
  • Relevant professional qualification or prepared to undertake (CIH, CSHS or similar)
  • Strong communication skills
  • Good Standard of Literacy 
  • IT literate
  • Enthusiastic and energetic team player
  • Ability to empathise with clients
  • Ability to communicate with people from diverse backgrounds and at all levels
  • Able to maintain professional boundaries and work confidentially 
  • Good negotiation skills
  • Ability to use initiative and work without close supervision to tight deadlines
  • Ability to prioritise work and time-manage
  • Ability to motivate clients
  • Flexible and co-operative working style
  • Commitment to excellent and responsive customer service and service delivery
  • Positive attitude to equalities and diversity
  • Enhanced CRB clearance required 
  • Current full UK driving licence and access to vehicle for work
  • Able to visit clients in the locality in their own homes and at times to suit the client, which may involve climbing stairs

Please apply in writing by 24th of January 2021. PHP welcomes applications from all sectors of the community.

***Interested? To apply for the role of Support Officer please click on the APPLY button now!***


About Poole Housing Partnership 

PHP is a non-profit making Arm’s Length Management Organisation (ALMO), owned by Bournemouth, Christchurch and Poole Council, which was set up to bring investment for improvements to social housing. We maintain strong links with the Council but operate as a separate company, with responsibility for delivering excellent housing management services; repairing, maintaining and developing the housing stock; caretaking and neighborhood services; promoting and supporting resident participation; tenancy support services; and collection of rent.