7 days ago
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
This position is responsible for providing Operational and Financial support to our clients and business partners, on DCI’s Settlement systems. This includes settlement system balancing, maintaining current control process documentation, problem determination, resolution of imbalances and servicing client inquiries.
Perform the following functions for DCI Settlement and related reporting:
Settlement system balancing duties including reporting, exchange rates, file submissions, handoff files, cashbook, banking reconciliations and other financial reporting requirements.
Investigates and provide resolution for all errors, rejections, imbalances arising from the daily balancing controls.
Work directly with Discover Treasury team and/or Settlement Agent to resolve cashbook/settlement discrepancies, including initiating manual payment requests.
Work directly with Network Finance team in relation to general ledger balancing and initiate manual corrective postings.
Provide defect and enhancement detail arising from daily processes or customer requirements, in order to automate system controls or improve customer experience.
Maintains process documentation, effective business controls and provides continuous process improvement.
Client servicing on settlement inquiries from clients and business partners, providing premier customer service, within agreed SLAs.
Qualifications and Experience
Cross functional knowledge of the Payment Network Industry focusing on operations (desired).
Customer Service experience or Business related experience.
Strong focus on providing premiere customer service.
Understanding and commitment to compliance and risk management per industry standards.
Ability to analyse existing processes and identify ways to automate and streamline them.
Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks, opportunities and communication with network participants.
Self-motivated; demonstrated ability to work independently.
Desire to embrace change, successfully adapting to changing demands and conditions.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.