Job Type

Full Time


1 day ago


Designs and implements new IT service structures and processes while monitoring and enhancing the organizational IT architecture.

We're supporting our clients as they adapt to a new world in the wake of COVID-19. We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible. Capita is looking for a Service Architect - Homebased Role

Capita Network Solutions is seeking a WAN Service Architect to join their team of consultancy services relating to Service Architecture and Service Management.

What you'll be doing:

•Working alongside the presales Bid Team to provide service design support for various external & internal deals, this includes:
•Take a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management.
•Attend customer dialogue sessions with the Bid Team to present & demonstrate the service, delivery and operations areas.
•Produce resource models for internal sign off during the bid stage, to ensure that we are profiling correct resource to enable the delivery and support of the ongoing services.
•Champions service management and associated processes and procedures within Capita IT Services, operating within the ITIL framework and other best practice frameworks
•Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
•Production of a Service Model to support Operational teams in the delivery of IT services
•To produce or update the customer specific contractual agreements and gain sign off from the customer.
•Works closely with Project Management to lead on service elements of delivery, enabling successful Service Transition to production Operations.
•Ensures that implemented or changed services are capable of delivering to target service levels and performance indicators.
•Supports the project manager in understanding any service risks, dependencies and issues that exist and the impact that these may have on the project, whilst mitigating those within their scope.
•Contributes to the Service Management service acceptance process by working closely with the Operations team.
•Service architecture and subject matter expertise to support the ISO 20000 Service management accreditations.

What we're looking for:

•Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures.
•Experience in selecting and applying service management principles, policies and techniques in client operational environments.
•Customer focussed with ability to identify and understand the (internal and/or external) customer's needs.
•Displays a high degree of knowledge relating to service management and ITSM toolsets.
•Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models.
•Experience within a network, telecoms or managed service provider company.
•Able to perform peer reviews, audits, standards compliance checks and due diligence as required.
•Demonstrable consultancy skills.
•Good experience as a service architect/consultant with excellent design experience
•ITIL 4 or V3 Manger / Expert and ISO/IEC 20000 consultant qualifications are desirable.
•A self-starting individual with a strong work ethic capable of planning and managing own time effectively. Ability to perform under pressure and to work using own initiative as well as part of a team.


Capita Network Solutions connect people. We design, build, operate and optimise every form of network service - from Internet to WAN, from LAN to Cloud - with the capability to deliver locally, nationally and globally. Our strategic partnerships with major UK telecoms providers mean we can deliver network coverage across the whole UK. We also have a customer engagement team to keep people online, and a cyber security teams to keep people safe online. With our partner business, Capita IT Services, we're able to offer an exceptional, scalable range of capabilities - be it within a company's own network or in the cloud; consultancy or implementation; managed service or full business outsource.

What's in it for you?

•A competitive basic salary
23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
•Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.