Job Type

Full Time


4 days ago


Manchester, NW


We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

Senior Systems Analyst

Job Description:

Becoming A Senior Systems Analyst within SMART DCC – Manchester based

About Smart DCC

Smart DCC Limited (DCC), a wholly owned subsidiary of Capita plc, was awarded the Smart Meter Communication License by the Secretary of State for Energy and Climate Change on 23 September 2013. DCC is a special purpose vehicle created to carry out the Authorised Business of the License, which is primarily to establish and manage the smart metering communication service for Great Britain.

In 2016, DCC launched the data communications infrastructure to enable the nationwide rollout of 53 million electricity and gas smart meters by 2020. Smart meters represent a once in a generation opportunity to transform the energy industry. The rollout of smart meters will help consumers to better understand and manage their energy usage and to make better informed decisions about how they buy their energy. Accurate, near real-time information captured by smart meters will support the energy market in becoming more responsive, efficient and flexible.

The DCC smart meter communication service is a crucial enabler for the energy industry. The service will allow suppliers to install meters in every home and small business across Great Britain. Funded by the energy industry, the DCC network will connect smart meters to the business systems of energy suppliers, network operators and other authorised Users, such as third-party intermediaries. It will offer a secure, consistent service for all energy suppliers and avoid the complexity and duplicated costs of energy suppliers procuring their own networks. It will provide the information that will enable Users to develop innovative new services and products.

In its role as programme and service integrator, DCC is responsible for designing and implementing new services which will form the platform for a transformed energy industry.

About the role:

This role is central to the success of DCC’s Customer Experience functionality and the benefits we provide to our customers. You will be working with a talented group of professionals within the fast moving and core Operations department within DCC.

You will use your experience and knowledge to advise and support our ops teams as we define and develop functionality, structure, controls, and security permissions that enhance customer experience and to help deliver fantastic value. You will work with stakeholders from various business units and functions around the organisation and should be comfortable using templates, workflows, forms and migrating legacy data to deliver a solution that meets user requirements.

You will have to be a proactive person with a can-do attitude and able to work in a busy and often undefined area. We really do try to foster a culture of high energy teamwork, collaboration, and transparency. If that intrigues you, read on.

Key Accountabilities:

  • Support and enable a small team of multi-functional professionals to deliver the customer experience strategy in alignment with the development plans and overall department goals.
  • Support change and migration initiatives, partnering with stakeholders to gather relevant information to identify opportunities for improving the efficiency of the customer experience systems strategy. This may include both project-initiated changes and broader functional/enterprise system developments sponsored by more senior staff.
  • Support internal and external communications to enable infrastructure and systems changes and delivery.
  • Build, and assist in the creation of departmental standard operating procedures (SOP) and tools. Ensuring systems and procedures are in place to assure the day-to-day functioning.
  • Support timely maintenance of vital systems and ensures that vital information is documented.
  • Support the training and development of other staff to function efficiently within the customer experience team.

What we are looking for:

  • Extensive knowledge of Qualtrics and other CEM systems.
  • Highly organised individual who possesses excellent attention to detail, and demonstrates strong skills for planning, coordination, collaboration, and communication.
  • Strong interpersonal, communication and stakeholder management skills, able to influence at all levels of the organisation.
  • Proven analytical skills with the ability to interrogate, derive insights and communicate outcomes.
  • Proven success in delivery of cross-functional projects and/or activities.
  • Ability to re-engineer processes and communicate to all levels of stakeholders.

Desirable Skills:

  • Knowledge and understanding of Service Management in the energy sector would be advantageous.

What’s in it for you?

  • A competitive basic salary
  • Company Car Allowance and Bonus
  • 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Whilst this is currently a role working from home when times allow you will be expected to work from our London location with the possibility of working from home at least 1 day per week.

You will get the chance to follow your chosen career path anywhere in Capita. You will be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we will provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Looking to discover more? choose ‘Apply now’ to fill out our short application and send us your CV.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we are doing everything we can to keep our colleagues and customers safe during this time.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.




United Kingdom

Time Type:

Full time

Contract Type: