Posted

30+ days ago

Description

Iinstallation, service and repair of MALDI Mass Spectrometers and Liquid handling Systems
Great opportunity to join a global healthcare organisation that is committed to improving patient lives worldwide through education, collaboration and innovation.

This technology will be used to aid in the diagnosis of blood cancers.
Initially prior to product launch, the role will be predominately site-based, however, after this (12 months+), it will involve national and international travel within Europe.

Role responsibilities:
Initial involvement in setting up protocols, service manuals, training programs
Installation of analysers at customer sites.
Perform analyser preventative maintenance services.
Field support to customers primarily in UK / Europe but also in USA and in other sites worldwide.
Providing technical assistance to customers
Response to global enquiries/reports from the field.
Repair and/or replacement of faulty analyser components to restore functionality of the analyser within agreed timescales and in order to offer first time fix solution.
Repair returned analysers or component parts and return to reconditioned stock.
Maintain stock control of spare parts.
Attend external training courses when required

Person Specification:
Electronics, Mechanical or Engineering qualification.
UK Driving licence.
Experience of working on Mass Spectrometers is preferable, or experience of working on liquid handling robotic systems or other IVD instruments within a diagnostic environment.
Proven service support track record
Excellent communication, customer service, organisational and time management skills
IT Software Literacy: good working knowledge of Microsoft Office Suite. Basic Networking skills
Excellent troubleshooting skills
The flexibility to travel international at short notice
Team focused, reliable and professional