Roadshow Travel Consultant

Global Business Travel

United Kingdom - London

JOB DETAILS
LOCATION
United Kingdom - London
POSTED
21 days ago
  • Do you have fantastic attention to detail?
  • Are you a great communicator and like building a rapport with your clients?
  • Are you comfortable dealing with demanding clients?
  • Able to deliver exceptional Customer Service to a client with extremely high expectations?

If the answer is yes then we have a position available on a prestigious banking client's team.  

This team deal with all aspects of business travel including VIPs, Roadshows and online support.

Building relationships with this clients is key to your success, so confidence in establishing and maintaining the relationship is vital.

You will be working very closely with your colleagues on this team to ensure we deliver exceptional customer service to the client.

Attention to detail and being pro-active to all of their requirements is key to our success with this client.

The job role will include but is not limited to:

• Organising all aspects of business travel

• To act as primary contact for customers by handling all incoming service requests via phone or email for the company Roadshow team.

• To complete reservations at the point of sale where possible, accurately and efficiently

• To provide excellent customer service and exceed expectations at all times

• Ensure the compliance to client and company policy as well as adhere to strict deadlines/service levels

Qualifications 

Key skills and experience required:

• Excellent telephone manner, performing well on Customer Satisfaction 

• Excellent communication skills, both verbal and written

• Strong organisational skills
• Able to use initiative and be proactive, particularly with Sabre GDS queue handling and email management
• Able to work efficiently without supervision and to manage own workload effectively
• Excellent team player

• Able to build strong and positive working relationships within the company and with external parties
• Ability to work under pressure and manage workload to use quieter periods effectively on longer term work
• Methodical with strong focus on accuracy and on attention to detail

• Strong understanding, knowledge of travel products in premium Air and particularly Hotel preferred

• Experience in managing complex itineraries

• Premium Customer Service skills with effective problem solving and conflict resolution skills, must have Roadshow experience

• Enthusiasm for dealing with high profile clients and able to handle the pressure this brings with it

Note:  The interview processwill involve speaking to the client before a decision is made.

     

Location

United Kingdom - London

     

     

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

     

GBT Recruitment Privacy Statement

  • Do you have fantastic attention to detail?
  • Are you a great communicator and like building a rapport with your clients?
  • Are you comfortable dealing with demanding clients?
  • Able to deliver exceptional Customer Service to a client with extremely high expectations?

If the answer is yes then we have a position available on a prestigious banking client's team.  

This team deal with all aspects of business travel including VIPs, Roadshows and online support.

Building relationships with this clients is key to your success, so confidence in establishing and maintaining the relationship is vital.

You will be working very closely with your colleagues on this team to ensure we deliver exceptional customer service to the client.

Attention to detail and being pro-active to all of their requirements is key to our success with this client.

The job role will include but is not limited to:

• Organising all aspects of business travel

• To act as primary contact for customers by handling all incoming service requests via phone or email for the company Roadshow team.

• To complete reservations at the point of sale where possible, accurately and efficiently

• To provide excellent customer service and exceed expectations at all times

• Ensure the compliance to client and company policy as well as adhere to strict deadlines/service levels

Qualifications 

Key skills and experience required:

• Excellent telephone manner, performing well on Customer Satisfaction 

• Excellent communication skills, both verbal and written

• Strong organisational skills
• Able to use initiative and be proactive, particularly with Sabre GDS queue handling and email management
• Able to work efficiently without supervision and to manage own workload effectively
• Excellent team player

• Able to build strong and positive working relationships within the company and with external parties
• Ability to work under pressure and manage workload to use quieter periods effectively on longer term work
• Methodical with strong focus on accuracy and on attention to detail

• Strong understanding, knowledge of travel products in premium Air and particularly Hotel preferred

• Experience in managing complex itineraries

• Premium Customer Service skills with effective problem solving and conflict resolution skills, must have Roadshow experience

• Enthusiasm for dealing with high profile clients and able to handle the pressure this brings with it

Note:  The interview processwill involve speaking to the client before a decision is made.

     

Location

United Kingdom - London

     

     

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

     

GBT Recruitment Privacy Statement

About the Company

Global Business Travel