Posted

24 days ago

Location

London, London

Description

About us

Kimpton Fitzroy London has a fantastic opportunity to join the team as a Commercial & Reservations Agent

A London Hotel Like No Other, Kimpton Fitzroy London is a 19th-century iconic building which meets the London of today: From the outside, the landmark building, which occupies a full block along the eastern side of Russell Square in Bloomsbury, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while want to be part of this Lifestyle Luxury property?.

We are Looking for a Commercial & Reservations Agent who can work full time (average 35 Hour per week)

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests. A Kimpton stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. Our commitment to deliver heartfelt care, unique design and quality in surprising ways gives you an experience you’ll treasure forever whether you are a guest or a member of our family.

Commercial & Reservations agents, receive some great benefits

Not bragging but we are part of the IHG hotels and Resort family, FTSE 100 Company, market leader in delivering True Hospitality for Good around the world.

  • £9.85 per hour
  • 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
  • Worldwide employee and friends & family hotel room rates
  • Discounts on retail and various activities through our benefit portal
  • Employee assistance programme 24/7
  • Recognition programmes
  • Opportunities for career progression and to transfer around the world
  • Meals whilst on duty
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual

Your day to day

You will feel at home with us if you are looking for a place where you can

  • Be yourself: Bring in your individuality and the best and ever improving version of you. Who you are is who we are.  So bring the real you.
  • Lead yourself: Do the right thing when nobody is watching and take initiative. Find creative new ways to delight guests and colleagues, we trust you to learn, grow and continually improve at whatever you do.
  • Make it count: Create ridiculously personal experiences (for our guests and our colleagues). What you do matters. You matter.

You’ll be called upon to complete a wide variety of tasks and jobs within the hotel and it’s extremely important that you remain flexible and versatile around this. your role:

  • Working closely with and reporting to the Commercial Lead & Managers
  • Ensuring the telephone is answered promptly in a polite and courteous manner
  • Establishing client requirements and identifying how the hotel can facilitate their needs
  • Responding to all Reservations enquiries in-line with company standard
  • Ensuring enquiries are managed to maximise Reservations, sales, occupancy, and revenue, including up-selling relevant hotel facilities wherever possible
  • Accurately inputting all enquiries into Sales and Reservations system
  • Actively working as part of a team to achieve the department objectives and budget

Given the nature of this role it’s important that you have Reservations & Sales Administration experience -whether you have previously worked in a hotel in Hotels or Restaurants , work in Sales administration or Reservations assistant role, or want to progress your career in hospitality, this may be the role for you. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards.

If you feel you are the right candidate for the role as our Commercial & Reservations Agent, then please click ‘apply’ now!

We’d love to hear from you!

You must meet the legal requirements to work in the UK.

Source: IHG