Passenger Service Agents - Customer Helpers: Birmingham Airport

Birmingham, MID

Birmingham, MID, UK
Full-time, Part-time
Birmingham, MID
5 days ago
Job TitlePassenger Service Agents - Customer Helpers: Birmingham Airport
LocationBirmingham Airport
TeamPassenger Service Agent UK
Job TypePermanent Percentage
Hours Per Week30 Hours

 At and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

We have some fantastic opportunities to join us as Passenger Service Agent - Customer Helpers at Birmingham Airport on either a Permanent or Fixed Term Contract. Our Permanent Contracts offer successful candidates a permanent contract with a short break in between our busy Winter & Summer seasons! . Our Passenger Service Agent - Customer Helper positions are available on either a 30 hour or 20 hour per week basis.

Reporting to theCustomer Helper Supervisor Teams, our Passenger Service Agent - Customer Helpers provide a warm and friendly welcome and ensure all and Jet2holidays customers get their holiday off to a great start! Key responsibilities include -    

  • Welcoming our customers as they arrive at the airport and helping them with any queries.
  • Assisting our customers at our check-in desks and self-service check in kiosks, issuing boarding passes and following safety and security procedures.
  • Assisting at the boarding gates and working with our colleagues to make sure our flights depart on time.
  • Supporting our customers throughout their journey through the airport
  • Greeting our customers as they arrive back at the airport from their holiday.
  • Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.

As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts can start as early as 3:00am to cover our 24/7 operation and will include working weekends and bank holidays; your roster will be issued at least 4 weeks in advance This is an exciting and  rewarding role with a real focus on delivering fantastic customer service!

Successful candidates will already be demonstrating Role Model behaviours. With a genuine passion for delivering outstanding customer service, you will be a strong team player and have a positive and flexible approach. You will also be required to have excellent communication skills (English - written and verbal), provide a full 5 year employment/education and address history, satisfactory criminal record checks and a valid photo ID.

We offer a competitive salary as well as full trainingand fantastic opportunities for progression in a growing business!

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with and Jet2holidays!!

About the Company

Join & Jet2holidays and you'll become part of the Dart Group PLC, with a success story that stretches back over 40 years.

Since its first flight to Amsterdam from Leeds Bradford Airport in February 2003, has grown at a rapid but reliable pace. We will operate 100 aircraft this summer and will have over 350 routes on sale for Summer 19. More than 50 million customers have flown with its Friendly low fares. It has bases for leisure flights currently at Leeds Bradford, Manchester, Glasgow, Newcastle, Edinburgh, East Midlands, Birmingham, London Stansted, Belfast as well as overseas bases in Alicante and Palma.

Jet2holidays offer over 4,000 2-5 star hotels and apartments in more than 60 sun and city destinations. Since its launch in 2007, the business's profile as a package holiday operator has gone from strength to strength. It is now the UK's second-largest tour operator, welcoming more than 2.5m customers on a Jet2holiday in the most recent year. The enduring success lies in giving customers great choice, great value, and ultimately great service.

On 30 March 2018, we marked our first anniversary of flights from London Stansted and Birmingham Airports, and to celebrate we offered families whose children shared a first birthday with us a real birthday treat - the chance to win a free holiday or free flights from each base!

It has been quite a first year since our first flights launched from both bases.

In that time we have operated more than 6,300 flights to and from London Stansted, flying more than one million passengers. Strong demand from customers and travel agents in London and the South of England has seen us enjoy encouraging growth and in our second year of operation we are flying to 39 fantastic leisure destinations with a fleet of ten based aircraft, with up to 312 weekly flights at peak season.

This success has been repeated at Birmingham Airport, where in our first year we operated more than 4,700 flights, flying over 800,000 passengers. For the financial year ending 31 March 2019, we have launched 13 new routes, flying to 39 fantastic leisure destinations with a fleet of nine based aircraft, as customers across the West Midlands enjoy and respond positively to our award-winning flights and Real Package Holidays.

This investment in aircraft and people means we now employ over 1,000 pilots and cabin crew, engineers and ground operations colleagues across both bases.

Our market leading Resort Flight Check-In service, which allows customers to check-in their bags for their return flight with our specialist team, at their hotel and enjoy a hassle and bag free final day in resort, is extremely attractive. Customers continue to tell us how much they love the service. Therefore, we have expanded the service to over 250 hotels in 9 key holiday destinations - Alicante, Fuerteventura, Gran Canaria, Lanzarote, Larnaca, Majorca, Malaga,Paphos and Tenerife.

In June 2017, we launched Jet2Villas, our new ATOL protected flight + car + villa package, offering customers the freedom of a villa holiday with all the advantages of a package holiday - and all for just a £60 per person deposit! The convenience of a villa holiday, coupled with these package holiday benefits, means that Jet2Villas is already proving extremely popular with our customers. As a result, we have over 1,600 villas in more than 30 European beach destinations.

Jet2CityBreaks also continues to be a popular choice amongst customers with options for shorter breaks in over 25 fantastic cities.

The core principles of the business are to be family friendly, offer value for money and give great service, so each of its customers "has a lovely holiday". Every day, it is apparent that the family-friendly formula delivers success. scooped Best Airline - UK and Best Low-Cost Airline - Europe at the TripAdvisor Travellers' Choice Awards, and it has been named Which? Travel Brand of the Year 2018.

The same level of commitment and enthusiasm is applied to colleagues within the business. It's very important that the business leads the way for both safety and service. In 2014, the £9.5 million purpose built training centre was opened. This fantastic facility now houses five full flight Simulators - the B757-200, B737-300 and three B737-800s. The simulators provide unrivalled quality training for pilots, while the Cabin Safety and Emergency Procedure Centre offers the perfect learning environment for Cabin Crew too. More recently, we have added Engineering Training facilities to the Centre, for high quality and relevant training for engineering colleagues.

A devoted team of more than 9,500 colleagues across the UK and overseas work during the summer, including 2,000 colleagues in Yorkshire alone, supporting the ever-growing demand for & Jet2holidays.

Such a flying success has been nurtured for over 40 years.

500 to 999 employees
Travel, Transportation and Tourism