Office Administrator



30+ days ago


About Voucher Express.  

Voucher Express is a long-established, successful British company owned by Hemingways - a 100 year old e-commerce, sales and distribution company specialising in gift cards, digital eGifts and confectionery. Voucher Express represents many major international retail brands, promoting and selling their pre-paid gifting products to both consumers and corporate markets. The company is now establishing a small operations office in central Amsterdam and looking to recruit its first colleagues to help establish and build our operations in central Europe.

We are on the lookout for an individual who can take the lead in setting up our new operation in Amsterdam and become part of our fantastic business and culture. Someone who demonstrates a can-do positive attitude and in addition who possess the drive and motivation to support us and our ambitions. A self-starter who is always committed to delivering the best in customer experience, an autonomous worker and who can springboard to any task asked of them.

We are seeking someone who has the potential to grow and develop as our operation expand into areas such as Account Management, Sales & Marketing.

The office administrator role is an interesting multi-skilled role involving administrative and financial duties as well as ensuring that the daily processing of gift card and gift voucher orders placed online is completed efficiently and accurately. The role includes daily remote interaction with the management team in the UK.

Main Duties:

  • Numeracy in balancing orders, counting and sorting post and batches of orders.
  • Picking and packing customer orders to specific guidelines and with excellent attention to detail.
  • Uploading monetary values to gift cards.
  • Despatching and updating order statuses using bespoke systems.
  • Liaising with Supervisor and team members to resolve queries.
  • Be responsible for prioritising and managing workload, especially at busy periods.
  • Highlighting when stock levels are low and passing the information to their supervisor daily.
  • Representing our clients where we act on their behalf for their customer orders.
  • General office administration tasks (e.g. management of post)

Other Duties:

  • Provide cover in the event of staff shortages.
  • Assist with the training of new employees as the team continues to grow.
  • Carry out additional duties as required by the employer or Line Manager.

Personal Attributes:

  • Meticulous attention to detail.
  • Excellent communication and collaboration skills with the ability to communicate effectively at all levels within organisations.
  • Ability to work independently and manage time.
  • Innovative.


  • Positive can-do attitude.
  • Keen and willing to learn while developing new and existing skills.
  • Adaptable and versatile to different tasks


  • HAVO qualification is Essential. MEAO/HEAO thinking level is desirable.
  • Fluent proficiency in the English Language (verbal and written) is essential for this position.
  •  Fluent proficiency in the German Language (verbal and written) is desirable.

Relevant Experience:

  • Previous experience in an administration role.
  • Previous cash handling experience.
  • Experience in database inputting.

Aptitude, Skills and Abilities:

  • Strong analytical and problem-solving skills.
  • Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.
  • Strong computer skills – Microsoft applications and bespoke systems
  • Ability to keep calm in busy situations.

About the Company