Birmingham, MID
3 days ago


The objective of Cadbury World where you will to enhance consumers’ perceptions of Cadbury by giving them a fun, memorable, unique Cadbury chocolate experience.

The maintenance technician is required to provide immediate response and ongoing maintenance support to all areas. Their role is to ensure all areas are functional on a daily basis and be there to respond and rectify/make repairs when necessary to ensure the attractions multiple sets, themed interactives and ride remain operational all day every day. This role is essential to the provision of Cadbury World as a safe place to visit and work and to ensure that the paying visitors receive the day out, they have paid for.

How you will contribute
  • Routine switching on/off, of all areas of the Exhibition in readiness for opening/closing the attraction to the public. Troubleshooting all problems uncovered during this task, rectifying where possible and reporting where required.
  • Provide maintenance support with regards to all exhibition equipment; identify problems for either planned or emergency maintenance.
  • Respond to all maintenance calls by attending and taking appropriate action. Including reporting issues to external contacts when required
  • Responsible for keeping all areas of the “show to visitors” running during business hours. Including swapping out equipment at pace when needed
  • Provide maintenance help and advice for all departments within Cadbury World and assist where possible in solving maintenance problems.
  • Adopt safe working practices, for self and the team. Adhering to the site Safety rules and Procedures. Ensure safety of staff and visitors alike by highlighting unsafe practices, conditions or equipment. Including vigilance over contractor activities
  • Represent the managers, meeting contractors on site, providing guidance where required and overseeing the activities and finished work of said contractors.
  • Provide a “multi trade” solution for maintenance work within Cadbury World.
  • Ensure all maintenance specific storerooms and workshops are kept tidy, well organised and H&S compliant at all times.
  • Provide support to the Operations Manager for ad-hoc maintenance related tasks as required. Including the contribution of suggestions to towards exhibition improvements, future planned projects and general building maintenance and facilities issues.
  • Provide frontline customer service and assistance for visitors as required. Including assisting with the safe evacuation of the building when necessary

What you will bring
  • Previous experience of a “multi trade” maintenance role within visitor/customer facing environment (strong building and joinery skills essential).
  • Confident speaking and communication skills.
  • Working in fast pace reactive maintenance environment both indoors and outdoors.

Job specific requirements:
  • Building and joinery capability essential and additional knowledge of plumbing, electrical and audio visual advantageous.
  • Qualifications/Certifications: Desired
  • Work schedule: 4 days on/4 days off shift pattern covering weekdays and weekends.
As one of the leading tourist attractions in the U.K., Cadbury World welcomes more than 600,000 visitors every year to discover the history and the heritage behind the nation’s favourite chocolate brand. Visitors experience an assortment of interactive chocolatey zones, from traditional chocolate making demonstrations and finding out how their favourite confectionery is made, to riding the Crunchie rollercoaster in the 4D Chocolate Adventure zone and meeting the iconic Cadbury gorilla in Advertising Avenue. From front-of-house visitor services to chocolate making, retail to maintenance and office administration, our team creates fantastic memorable days for the whole family.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.