IT Technician (Schools) Apprentice

Employer description: 

CST Ltd provides IT support services to over 300 clients ranging from small businesses, up to nationwide corporates. Our clients include well-known companies as well as education organisations and over twenty charities. We have built our success on providing the highest level of service to form productive long lasting partnerships. 

Overview: 

We are currently going through a strong period of growth and looking for great people to join our fantastic team in Wooburn Green. We work exceptionally hard in a rewarding and fun environment.

Candidates must have excellent customer service and troubleshooting skills, with a real passion for technology and support are essential.

This is a great opportunity to join a growing organisation with opportunities for progression and training. 

Main responsibilities:

• To provide onsite IT support to schools
• Maintaining accurate time keeping and the ability to work in a team
• Escalating issues to the Resource Manager (where required) in a timely manner

The candidate should have experience in some of the following but training will be provided:

• Windows SBS 2008, Server 2012 R2 and Server 2016
• Microsoft Exchange, Office 365, Active Directory Sync
• Active Directory, Group Policy Management, Print Management
• Remote Desktop Services - Dell Hardware (Desktops, Laptops, Servers and iDrac)
• SmoothWall and Sophos

Desired skills and personal qualities:

• Strong customer service skills
• Excellent communication skills
• Ability to prioritise case load and manage time effectively
• Proactive approach to improving the quality of service we provide
• Ability to pass DBS Checks

If you hold a driving licence, this will be a bonus / highly beneficial. 

Desired qualifications:

5 GCSE's, A*-C grade, including Maths and English. 

Working week: 

Work hours vary between 8am-5pm & 9am-6pm / Monday - Friday / 37.5hrs per week.

Future prospects: 

Potentially, you’ll gain a full time position if you successfully complete the apprenticeship programme. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.