£9.5k - £9.5k Per Year

Job Type

Full Time


4 days ago


Employer description:

About us:

YTL is an independent provider of quality telecommunications systems throughout the UK, including lines and calls, mobile, and internet packages based in Wakefield.

We have a highly skilled team passionate about finding the best communication solutions for an organisation, however simple or sophisticated IT required. We take on a service-led approach, which as a result has created positive and long-term partnerships with clients from a vast array of industries including: educational, legal and hospitality sectors to name but a few.

Our ethos is simply to make your communication systems a pleasure to use; providing scalable and affordable telecoms solutions for you and your business. We understand business as they have spent decades working with a wide portfolio of professional clients working with the likes of professional services and hospitality entrepreneurs and SMEs through to large, corporate firms; so we appreciate that no two companies are the same.

We believe through understanding the importance of getting to know your target audience and finding out how you really want to communicate with them, and delivering technology aids this.


This is an exciting opportunity for an engaging, driven and dynamic young person.

We are looking for someone who is enthusiastic, driven and career focused as there is great potential to grow with the role and expand once the role is completed.

Official Title /Role --- IT / Telecoms Support Apprentice

Main responsibilities:

The role will include but not be limited to the following duties:

  • 1st Line phone support for customers.
  • Logging support tickets for customers.
  • Updating customers on the current status of ongoing tickets.
  • Raising line and broadband faults with suppliers, and chasing suppliers for resolution.
  • Sending out order forms for extra Hardware, Licences and Engineering Time

The role will then potentially expand to include the following:

  • Minor Fixes, Adds, Moves and Changes to Phone Systems & Software.
  • Ordering of new lines and connectivity.
  • Assistance with billing.
  • Ordering of stock.
  • Number porting.
  • Posting stock to customers, and arranging for engineers to visit site for on-site works.

Desired skills and qualities: [looking for someone who is:]

  • Trustworthy
  • Persistent
  • Personable
  • Confident
  • Dynamic
  • Enthusiastic
  • Driven
  • Vibrant
  • Interested in technology!
  • Someone with a drive to help customers, and staff alike
  • Interested in self-development and learning
  • Has strong communication skills, in person, via email and over the phone

We want our staff to be ‘’Apple Staff’’ so having an enthusiasm for technology is key!

Desired qualifications:

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)


Development is there for the taking. [further details will be discussed with the employer]

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the Company



QA Apprenticeships is the stand-out, quality provider of IT and business apprenticeships, supporting both employers and candidates in England and Scotland with award-winning apprenticeship programmes.

We pride ourselves on the quality of our programmes which are designed to give apprentices best-in-class skills for the workplace, and include industry relevant qualifications accredited by Microsoft, City & Guilds and the APM. We are proud to be the first IT apprenticeships business rated Ofsted 'Outstanding'​ and our apprenticeship training was described as “world class” by Ofsted when they graded us.

With our apprenticeship programmes you can grow your own talent. Our range of high-quality programmes provide training from GCSE level all the way up to MSc — taking bright, enthusiastic young people from your local area and training them in the specific skills your business needs.

92% of QA employers say we add value to their business. Our high-quality programmes quickly build school and college leavers’ foundation skills, relevant to their job role in your business — so they can perform in their role and deliver productivity straight away.

We ensure all aspects of our service meet our high quality standards, not just training — from recruitment to on-programme support.

We set the standards in learner support for apprenticeships — in fact, 99% of our learners mark us as either good or excellent. The result? More QA apprentices pass their programme and our withdrawal rates are low.

And, we're part of QA, the market leader in IT and commercial training with a 25-year history and teaching over 500,000 UK professionals every year.

To find out how to bring a “world-class” apprentice into your business, contact our team today on 0345 074 7825 or

Company Size

100 to 499 employees