IT Support Analyst

We arecurrently looking for a new IT Support Analyst.This is a key position based out of the Solent office with additional travel across our offices in Surrey and Hampshire.

The purpose of the role is to help support our user base and IT systems. You will primarily be responsible for triage of tickets being logged via calls and our email ticketing system.

Working with the Servicedesk and infrastructure teams to support the IT infrastructure, rollouts, migrations, projects and general day to day support of the business' people and technology.

The successful candidate will have the opportunity to contribute towards the IT departments ongoing projects which include rolling out business intelligence and automation technologies.

This is a fantastic opportunity to work in professional services for a very ambitious firm.

Key Duties & Responsibilities:

• Provide support for up to 450 users.
• Triage of incoming calls and emails to ensure rapid allocation and resolution of tickets.
• Signpost callers to existing solutions on the knowledgebase to educate them to resolve common recurring issues.
• Work alongside more senior members of the IT team to troubleshoot and resolve any IT issues.
• Provide deskside, remote and Service Desk support.
• Provide a high level of customer service to a wide range of users.
• Be involved in company-wide technology roll outs.

The Person:

Required Experience, Skills & Knowledge:

• Some previous experience working in an IT Supportenvironment is required
• Experience in Desktop and Laptop Support
• Experience of working with Microsoft Office 365 and Azure is desirable
• Experience of working with a Servicedesk ticketing and knowledgebase system
• Knowledge of working with Microsoft Modern Management desirable
• Strong IT skills including MS Office
• Windows 10 skills is a must-have requirement
• Understanding of Basic Networking Knowledge (TCP/IP, DNS/DHCP)
• Degree in IT studies is desirable but not essential
• Knowledge of ITIL environment is desirable

Required Competencies:

• Excellent people skills, written and phone communication skills
• Motivated and enthusiastic with an interest in building an IT career
• Ability to prioritise when working in a high volume, fast-paced team environment.
• Good collaborator with a problem-solving mindset is essential.
• Proactive and organised.
• Good networking and relationship building skills.

About Us:

Our focus at Menzies is providing a#BrighterThinkingapproach, going the extra mile to keep clients on-track to achieve their personal and business objectives. As a leading UKaccountancy & advisory firm we have a passion for advising entrepreneurs and SMEs through our sector-led teams.

We apply the same principles to individuals within the firm. Our people are ambitious, self-motivated and encouraged to develop their skill set and realise their potential.

#BrighterThinkingis how we sum up the difference we make, as a firm, to our clients and in the way we hire and develop talent in Menzies. It’s finance and accounting expertise, combined with strategic commercial thinking and a promise to add real value across all areas of our client’s businesses.

Agencies:

When we require external assistance with our vacancies we will reach out to our PSLsupply chain, please be aware we operate a very strict PSL policy with close relationships with our suppliers and cannot respond toagencies outside of the PSL and we do not accept speculative CV'sas an introduction. Please do not contact individual hiring managers or the Talent Acquisition team.