JOB DETAILS
SALARY
£13000 / Per Year
JOB TYPE
Full-time
LOCATION
Invergowrie, Scotland
POSTED
Today

Description

Are you the next IT superstar looking to kickstart your career in a large Scottish Charity? If so then we would love to hear from you!

The James Hutton Institute have a vision to be at the forefront of innovative and transformative science for sustainable management of land, crop and natural resources that supports thriving communities. To help with their mission they are on the hunt for an IT Service Desk Apprentice to join their family in Dundee.

Your main duty will be to provide front line IT support, which means you'll be the first person the users of their service turn to. Their existing team are renowned for the level of support they provide and the friendly way they engage with the people we support.

As an IT Service Desk apprentice, you will work in the IT Service where you will be supported throughout your apprenticeship by the team in learning the technical and soft skills required to support the business and yourself throughout your apprenticeship and be given all the necessary tools that other IT team members use.

As part of your apprenticeship, in Year 1 you will work towards an SCQF Level 6 Diploma in IT & Telecommunications, with the option to progress to Level 8 in Year 2. You will be provided time for study during your working hours and also attend classroom training (virtually) which is relevant to your job role.

What will I learn?

• Solving IT and application incidents in line with Standard operating procedures (SOPs)
• Log and manage incidents and service requests
• Fix first line support issues over the phone
• Be involved with hands on hardware fault and request resolution
• Perform testing on new equipment and ensure ready for end user
• Set up new starters to the business on the many company platforms - AD, Email, WebEx, Telephone system etc.
• Set up and moves of IT equipment
• Participate in regular IT meetings and bring fresh ideas to existing processes
• Work as part of a team to provide an end-to-end IT Service

What qualification or qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement

• Good Communication

• Good Customer Service

• Well Presented and Punctual

• Conscientious and with the ability to work well with a team

• Ability to prioritise tasks effectively with a high level of attention to detail

• Desirable Skills include: Knowledge of PC Hardware & Software (Windows 7/10)

• Knowledge of Mobile Phone Hardware & Software (Apple & Android) A

• Any IT Experience

About the Company

QA LIMITED logo

QA LIMITED

QA is the UK’s leading Tech skills organisation. We are true specialists in technology, providing a comprehensive suite of both learning and talent services, helping individuals and companies to be winners in the digital revolution.

We power tomorrow by shaping the next generation of technologists, leaders and innovators. And we know if we get it right for the individual, we’ll get it right for our customers. Because we exist at the forefront of the digital revolution and provide the skills to build a new digital culture and enrich society – one learner at a time.

We are passionate about progress because we can see the bigger picture. Plotting the road ahead. Pushing the boundaries of learning. Powering potential.

Where can we take you?

There are four different ways to learn.             

  • Learn with a digital apprenticeship
  • Train to become a digital transformation consultant
  • Take a course, online or face-to-face
  • Or access a higher education course

Whether you are looking to start your career, progress within your line of work or be part of the change by working with QA, we’ve got all areas covered to power your career.

COMPANY DETAILS
COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1985
WEBSITE
https://www.qa.com