Salary

£10k - £12k Per Year

Job Type

full-time

posted

2 days ago

Location

Leeds, Yorkshire

Description

Employer description:

Everon is Managed Service Provider. We provide ongoing IT support to our clients which include Law Firms, Financial Firms, Medical Practices, Constructions Companies, Non-Profits and Engineering firms. We love providing world class customer service and get a kick out of implementing the latest technologies.

If you set the bar high and love working with great tech such as Cisco, HP, Dell, Datto, Microsoft and Sophos - then come and join our team!

Overview:

Are you living in the Leeds area?

Do you love working with the latest technology?

Do you enjoy seeing the smile on a customer’s face when you help them solve a problem?

Are you detail oriented, organized and self-motivated?

Do you want a say in the way you work?  

If so - then read on...

The Position: You are seeking a position for “1st/2nd Line IT apprentice technician” 

Main Responsibilities:

  • You’ll be the first point of call for customers who need help and support
  • You will try to resolve customer issues during first contact where possible
  • If the problem or request needs escalating, relevant information will be taken and added to our ticketing system to be escalated further
  • Proactive maintenance will also be implemented to help us prevent IT problems from becoming bigger IT problems.
  • You will be monitoring our helpdesk system to ensure that new requests are resolved or escalated where needed
  • to work individually and as part of a team
  • Help the team with project work where needed
  • to provide world class customer service
  • to troubleshoot and analyse technical issues and situations with critical thinking skills
  • to Research Technology improvements for our customers
  • to have excellent written and verbal communication skills
  • to produce detailed documentation for customers and the team 

The Location:

Everon is based in Leeds just outside the city centre. This is a great place to live and work because of the vibrant culture, there is always something going on. Most of our customers are less than a 30-minute drive from the office. 

Why Should You Apply?

Variety – Our work takes us to lots of different and interesting places. If you love variety then this job is for you! Some days you will be in the office and others out on site... maybe an urban farm one day, another day, at a Law firm, and a Construction site the next.

Great culture – Work for a company that provides flexibility and a great working environment – work from home, great benefits and the chance to give back to your community.

Great Tech - We only use awesome industry leading technology. You will get to run up the latest and greatest equipment to keep you up to date. 

Personal requirements / skills and qualities:

  • Reliable and punctual
  • Ability to work as part of a team
  • Organised and ability to prioritise workload
  • Committed to maintaining high standards of work
  • Great problem-solving skills
  • Great Customer service skills
  • Willingness to keep learning new technologies 

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Benefits: 

  • Free Team lunches
  • Bonus scheme
  • Flexible working hours
  • Get your Birthday off
  • Social nights out
  • Opportunity to grow and progress with company

The things you’ll love:

  • All the equipment you need to get your job done, including company Laptop
  • Free Fruit and drinks
  • Cycle to Work Scheme
  • Working in a fun collaborative team that supports each other
  • Work in attractive office space – The office has: Table football, Nintendo switch, PlayStation and think pods for those quiet times.
  • A tailored professional and personal development plan.
  • Receive up to 10 days training per annum, relevant to your position.
  • Bi-Monthly socials
  • Take part in regular events and activities outside of work. This is for charity or just for fun.
  • Free financial wellbeing advice from L & G.
  • Private Health Care insurance
  • Free On-site parking

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


About the Company

Company Logo QA LIMITED
Company Logo QA LIMITED
Company Logo QA LIMITED
Company Logo QA LIMITED

QA LIMITED

QA is the UK’s leading Tech skills organisation. We are true specialists in technology, providing a comprehensive suite of both learning and talent services, helping individuals and companies to be winners in the digital revolution.

We power tomorrow by shaping the next generation of technologists, leaders and innovators. And we know if we get it right for the individual, we’ll get it right for our customers. Because we exist at the forefront of the digital revolution and provide the skills to build a new digital culture and enrich society – one learner at a time.

We are passionate about progress because we can see the bigger picture. Plotting the road ahead. Pushing the boundaries of learning. Powering potential.

Where can we take you?

There are four different ways to learn.             

  • Learn with a digital apprenticeship
  • Train to become a digital transformation consultant
  • Take a course, online or face-to-face
  • Or access a higher education course

Whether you are looking to start your career, progress within your line of work or be part of the change by working with QA, we’ve got all areas covered to power your career.

Company Size

1,500 to 1,999 employees

Industry

Computer/IT Services

Founded

1985

Website

https://www.qa.com